Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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28320 comments found.

Query on Mobile Menu ——————————

I am interested in buying this theme and have a very specific question regarding the mobile menu.

1. Can the off canvas mobile menu slide out below the header and the logo?

2. Can point 1 be achieved with Custom CSS or is there a setting that will make the mobile menu appear below the header and thus not covering the logo.

Thanks R

Hi,

Off-canvas works the same as the lightbox. It’s a different layer and doesn’t seem possible to move it below the header.

Thanks for the quick reply.

I understand how the off-canvas works but can there be a drop-down mobile menu that shows below the logo and the header?

Thanks

my backend ux builder changes are not reflectiing on frontend side , i think theme has bug

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Sorry all my site in uppercase every site ….Even in the admin text editor is all regular first letter Uppercase and the rest lowercase ….it shows in front end All UPPERCASE …how can i fix?

Please submit a support ticket here.

All my site text shows in caps letter ….how can i fix that issue

Hi,

Can you submit a support ticket here?

Hi, the wide gallery product page show me second time the description when i choose a variation. For example i choose red color from Dropdown then directly under the dropdown appears the complete product description from choosen product. Can i turn this function off? Thx for help

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Can this theme compatible with multi vendor function?

Hi,

Flatsome is compatible with Dokan, WC Vendors and WCFM Marketplace multi vendor plugins.

Hello there, I want to translate “Yes, I’m ok with you sending me additional newsletter and email content”sentences to Turkish at the bottom of the payment page. I could not find this text in Loco translate translations. How can I translate it into Turkish? Thank you

Hi,

Your ticket #128397 has been answered. Please check your inbox and also the spam fodler.

There is a bug in the new version 3.13.1 wordpress: 5.6 when trying to edit page with ux builder PHP message: PHP Fatal error: Uncaught Error: Call to undefined method ReflectionType::getName() in /public_html/wp-content/themes/flatsome/inc/builder/core/server/src/Services/Container.php:104

Hi,

Please contact your hosting provider and ask them to update PHP to v7.3+.

It worked. Thank you.

Hi, I want to purchase this template however I have some questions.

1. I am selling ecommerce personalized t-shirts, can I have custom text boxes that the user can enter text into as per shop item, can you show me an example of this please via one of the demos?

2. Is this shop available in euro?

3. Do any of the plugins require extra payment as per ecommerce demos?

4. What payment processors can I use?

Thank you.

Hi,

  1. Flatsome doesn’t have such a feature by default. But you can add a custom area with a 3rd party plugin or custom code.
  2. WooCommerce supports almost all currencies including EUR.
  3. Bundled plugins are free.
  4. You can use all payment gateways supported by WooCommerce.

Hello! Thinking about buying this theme, but i have a question: actually i’m using bazar shop theme with my wordpress / woocommerce store. I already have quite a good quantity of products selling. The moment i change to flat some, are those products going to be “imported” to the new theme, or am i going to need to insert all products info again? Thanks!

Hi,

Switching to another theme on a production site has to be done carefully. You don’t lose anything stored in the database (like products, posts, pages, orders, etc). But, some themes have special features that disappear when they’re not active (some input areas, custom CSS and/or custom codes, etc.). It might be better to contact a professional and test on staging if everything’s ok or not before going live.

Not working with Mailchimp plugin later recent update. site crashes, and get a 404 error from MC. How can I get older version of the theme to test?

Hi,

Can you submit a support ticket here?

Is it possible to creat a page betweeen the Cart and the Ceckout. To show a login or register and after that jump to checkout.?

Thanks and happy new year

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

1. is there a ready made app for the theme ios and android? if not do you have a suggestion of one of these DIY apps is the best way to go?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Cannot Edit any Post or Pages. I end up with a white screen with the text “The Editor has encountered an unexpected problem” with 3 options ‘Try to recover’ – ‘Copy post text’ en ‘Copy error’. However woocommerce products work just fine. Any idea of what could be causing this.

Hi,

Can you submit a support ticket here?

The Yith Wishlist plugin is not working combined with flatsome. Added items to wishlist are not shown on wishlist page. When using a default theme on the same website everything is working normally, so it’s related to the Flatsome theme.Please check yourself on a copy of our production website: https://nlboho-domaiquia.savviihq.com. Can this be solved?

Hi,

Yith Wishlist plugin works fine with Flatsome. Can you submit a support ticket here?

No one is responding to tickets I make through this link so how can this be solved?

As stated at the top of the Support tab on this page, our response time is about 2 business days. Your ticket should be answered already.

It’s my second time with this theme and now I can’t customize anything because of this error: Fatal error: Class ‘WP_Customize_Code_Editor_Control’ not found in C:\Xampp\htdocs\wordpress\wp-content\themes\flatsome\inc\admin\kirki\controls\php\class-kirki-control-code.php on line 23 I uninstalled and installed everything but it didn’t work

Okay… my wordpress version was old. Thanks anyway!

Hi,

Thanks for letting us know you’ve found the solution :)

Hi. Do you know if i auto update the theme will it remove widgets?

Hi,

Widgets should not be affected by WordPress, plugin or theme updates. However, it might be good to have a backup before updating.

Hi Team, I wish to report a bug: I’m unable to modify the quantity in the sticky add to Cart button on the product page. This issue only happens on the mobile and not desktop. Here’s the link where you can check it out: https://feltfetish.com/product/elephant-print-ipad-sleeve/

Thanks!

Hi,

Can you submit a support ticket here?

Woocommerce blocks fl-icons not showing the stars. I am using flatsome with woocommerce blocks plugin.

When I use the woocommerce blocks shortcode to display a “list of products by category”, it is supposed to show the star reviews.

But instead of five stars “*”, I see “SSSSS”. This seems to be a problem with fl-icons.

Any advice is appreciated.

Hi,

That’s an icon font conflict. We’ll fix it in one of the next releases.

Hi, Flatsome theme – CONTINUE READING is not translated. Do you have any solution for this?

Hi,

All strings can be translated with the Loco Translate plugin.

Hi, now that is great help… Loco showing 100% translate completed, yet CONTINUE READING is still not translated. Great theme, but with such support I rather spend my money on different theme.

You need to click on the “Sync” button before searching a string in Loco Translate.

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