8684 comments found.
I would like to add a cart icon next to the hamburger icon menu, how to do it? why it’s so hard to customize the header in desktop and mobile?
Hello, actually you can achieve what you are trying to do via Theme Options: https://undsgn.d.pr/XcRSQO Just activate those two options two enable the cart icon with the Overlay Menu both on desktop and on mobile devices.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
in mobile, I want the cart icon to be next to the hamburger icon, in mobile, not inside, i mean in the header next to the hamburger icon, is it possible?
Sure, as I said just activate the two options highlighted in the screenshot I provided before, and this is the result: https://undsgn.d.pr/tpw9Kx
Do you have problems with that? Let me know.
oh in RTL there were a bug i added this: .mobile-additional-icons { left: 62px !important; }
Thank you for the heads-up, we’ll definitely fix it ASAP.
Hello. I made a change of server and url and forgot to deregister my purchased code. I uninstalled and deleted wordpress with the registered theme. Now, I’m trying to install again, but the Purchase code appears to be “stuck” on that site. Is it possible to deregister the code again so that I can proceed? Thakyou
Hi Kenji007! Sure no problem, as suggested in the error message you probably you have, you just need to send us a private email from the form you find in this page, please insert also the Purchase Code you are trying to register: https://themeforest.net/user/undsgn
Hi, your theme is great. I just have a quick question that I have not been able to work out with the portfolio navigation.
Im slowly working on my site build, my support has ended, but I previously reached out with no luck. I’ve watched the support videos and checked all of the documentation help pages for this issue. I also checked these theme comments to see if anyone else has experienced this issue.
The issue I have is that the previous and next arrows are backwards on the individual portfolio pages. For example, the first portfolio page’s navigation bar is displayed as: <Page 2 | Main | Blank. (For the first page it should be displayed as: <Blank | Main | Page 2 >). The order of the portfolio pages are correct, but the navigation arrows to match those pages are flipped on the wrong sides of the navigation container. The navigation logic is correct, the portfolio pages are in order on the navigation parent’s page. I even checked the single portfolio options section of the theme options and everything is indexed correctly.
Is there a patch for this issue or is there a way to fix the order of the navigation arrows displayed on the portfolio pages when the page to page order isn’t broken or incorrect on the main navigation page? Thank you.
Hi EmWolfe, and thank you for appreciate Uncode! Please note that the fact that the order seems reversed is something native to WordPress, this is exactly the WordPress navigation.
Please check this video, as you can see also with the native WordPress theme the Prev element is on the left: https://undsgn.d.pr/wU9FnK
I can tell you this because it’s something that occasionally confuses some users but this is how WordPress works, and this is very common. I hope this makes sense!
Hi,
When using the wireframes plugin are the dynamic content already built-in or will I have to add them in manually? For example, the interactive and animated text, etc.
Hi amgchase! The Wireframes are as simple as possible, so if you need a specific animation, you need to insert by the module options after you imported the wireframes.
Hi mmkdesigns! Are you using a child theme with some modifications? Are you using some extra plugins? I’m sorry but it’s the first time we have this report, so I don’t have a quick solution for you. Does this happened after some specific updates?
PS: Apart try to deactivate extra stuff, since no other users reported something similar, is to verify what version of PHP your host is giving you (maybe they changed something if the issue happened all of a sudden).
I was making some changes to the website. I am not using extra plugins. This is the first time I am facing the problem too.
Hi mmkdesigns! For what we can see the Portfolio section is back on the page now, right?
Hi there. Our site we made has images displayed in low resolution and we can’t figure out why as we haven’t touched the site in two years. It seems something has changed image size. Any idea what it could be? Site: https://horizonent.net/
Hello! I see the images fine: you have Async Adaptive Images feature enabled and you see the low resolution image for a while before the right one is loaded. More info here: https://support.undsgn.com/hc/en-us/articles/214003845-Adaptive-Images
Let me know if I missed something though, best 
Hi, thanks for the reply. yes, I understand that setting. but the issue we had was that it never replaced the higher res file. It always stayed thumbnail size but stretched to a large screen size. I think we fixed it by updating the theme.
Hi vastdesign, and thank you for the confirmation!
Hi, how to set up pop up newsletter? thanks
Hello!
No pop ups or newsletters are advertised in the demo, and Uncode doesn’t provide those features natively, sorry. We know that some users have installed plugins like Pop Up Maker or Easy Pop Up plugins and, for the newsletter, you can definitely try MailChimp, more info here: https://support.undsgn.com/hc/en-us/articles/115005657205-Add-a-newsletter-registration-form-MailChimp-
If you need further support, you can also contact our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there! I´m trying to save options as said here: “Save Theme Options to regenerate the custom styles.” but I can´t find any button to save the options. Where is it placed? Best regards
Hello,
just go to “Uncode > Theme options” and click “Save changes”: https://undsgn.d.pr/a7pisN
Let us know, best 
Hello, how come is my main logo navbar isn’t loading anymore ? Do I have to update the theme ?
Hi Nico-liad! We are sorry for this problem, but it’s really not possible to understand the problem in words if you don’t insert a link to your website. Probably you have updated WordPress, but not the theme. In case please find here all the info to update the theme or share the link to your site so we can check: https://support.undsgn.com/hc/articles/214001205
Hi Nico-liad! Yes you have an old version of the theme and plugins, please follow the documentation above, and update to the latest version!
Ok thanks, Do I have to pay for the upadate ?
Hi, no you don’t, all info here: https://support.undsgn.com/hc/articles/214001205
I can’t update the theme since my licence number isn’t recognized anymore. And I can’t submit a ticket since my 6 month support offer is expired.
Hi Nico-liad! What is the exact error message you have when you try to update the theme?
Ok, solved. I had to unregister and register again to get the update. Thanks !
Hi Nico-liad, and thank you for the confirmation! 
How to add video to product gallery?
Hi artriezvan! We are sorry but this is not a native option of WooCommerce, and so not of Uncode. There are some premium extensions that you need to buy from WooCommerce.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks!!
Thank you for the confirmation, even if we cannot help too much!
Hello I want to display only 3 products per line with woocommerce, what should I do with the theme options? thank you
Hi christineperrin! Unless you have a sidebar you should insert 4 (12/4 = 3): https://undsgn.d.pr/cnefFW
Otherwise you can use the Content Block method (to create ad advanced custom layout with the Page Builder) and use the Posts module options: https://support.undsgn.com/hc/en-us/articles/360011216018
super thank you, how should I do to reduce the size of the thumbnails put under 3 columns, the size of the thumbnails is too large. Thank you
Hi christineperrin! We are sorry but we don’t get what you mean, why the size is too large? Can you please show your site URL so we can understand the layout, otherwise it’s not easy to help.
I want to reduce the size of each block
Do you need to reduce the size and have 3 blocks? I don’t think it’s possible unless you set 4 elements, by the way this is a fact of math…
yes have 3 blocks and reduce these blocks
Is this created with a simple page and a Posts module, right? In case just restrict the width of the Column container, ex: https://support.undsgn.com/hc/en-us/articles/214003625#&gid=1&pid=2
if I reduce the size of the column it does not reduce the size of my blocks …
This is not possible please check this video, probably you need also to adjust the Responsive Breakpoints: https://undsgn.d.pr/nZH8ZE
If also this video doesn’t help please open a private ticket as other user do so we can access the installation and check the settings: https://support.undsgn.com/hc
Yes it works ! thank you so much
Hi christineperrin, and thank you for the confirmation! 
We have a problem where filters seem to be overlapping the menu on mobile. How can we fix this please?
Video: https://d.pr/v/n6EnQt
Link to the page|: https://jennifermedhurst.com/recipe/
Hi MetalPotatoUK! This should do the trick:
@media (max-width: 959px){
.menu-wrapper.with-header {
z-index: 999;
}
}
Awesome! Thanks for the quick fix guys!!
Thank you for the confirmation! 
Hello Guys, with New Year. Please assist me, my client buy your theme, I did activated, and try install demo, but after full demo import I can’t find page https://undsgn.com/uncode/homepages/classic-banking/
Please informing how I can install this page? I am client Anatol’s Please assist us, because it’s very important and liked for us Template, what we can’t find after import
Hi shaybaruch! What theme version do you have? Did you check if this page was trashed by error? When you install Demo Contents this page is with all the other pages, unless one of the problems listed above.
I understand our support expired, but we not ask help with development, we only asked where we can find declareted demo template, because in all import data we can’t see it, and we have poor thinks about you declaration not capability really situation
Hi shaybaruch! I asked you a few questions to understand the scenario (what theme version do you have and if you checked in the trash), and you didn’t reply none of these questions. Moreover, you have to understand if that no other user reports this problem (and I assure you there is no problem), we do not know how to help better from here. So please don’t use these words judging our support, that moreover is in real-time without leaving you waiting… Unless you have an old version of Uncode, or you have trashed this page, this page will be imported as for all other pages.
Many thanks for feedback, hope you will assist us. I am didn’t put any words on the wind or in empty, I am only declareted really situation
Version 2.3.3 https://prnt.sc/wchpcc If need I ca give direct access to site, please provide your emailAfter rechecking – I will see this demo content in listing… Many thanks. You are helped, without helps))) You are the best
Hi shaybaruch, and thank you for the confirmation! Much appreciated 
Hello Guys, with New Year. Please assist me, my client buy your theme, I did activated, and try install demo, but after full demo import I can’t find page https://undsgn.com/uncode/homepages/classic-banking/
Please informing how I can install this page?
Hi adovgun! We are sorry but we cannot help if it’s not possible to verify the Purchase, otherwise also users with pirated copies can come here and ask for support. Purchase verification is a must to ask for support on ThemeForest. Verify that you are using the latest version of Uncode, and that this page is not in the trash (if you have trashed by error).
If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
How to display a specific form depending on the product category – Woocommerce and Contact Form 7
Sorry, not sure to understand. Do you need to put different kind of Contact Forms inside the single products according with their product categories? In this case I’m afraid it’s something you can’t get without resorting to customizations made in PHP though.
i need support, but real support…
Hello!
We are here to provide support as well, of course. Just clarify what your problem is please. And do not forget that you can also contact our Help Center, there we have a completely dedicated support team and we can support the solution privately! https://support.undsgn.com/hc
Let us know, best 
Hi, I use the plug in “W3 Total Cache” to minify my website: https://playlist-promotion.com but minifying the JS files results in blurry images on the website. I see that there is an option to see to exclude JS Files from being minifyed. Do you know which JS files to exclude to resolve this issue?
Hello Tobias1985,
please refer to this article regarding the use of caching plugins: https://support.undsgn.com/hc/en-us/articles/115004168269-Optimise-for-speed-performance In the section titled “Alternative cache plugins” you can see what JS files you have to exclude from being concatenated.
Best 
Hi! Your latest update is missing stylesheet.
Hi Nellissima! We assure you no and that you are doing something wrong… otherwise you would have found hundreds of similar reports here. Missign stylesheet is one of the WordPress most common issue if a user is trying to upload the main download folder and not the theme (the theme is inside), please check the first point here: https://themeforest.net/item/uncode-creative-multiuse-wordpress-theme/13373220/support
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
You are totally right! Thank you for an advice.
Hi Nellissima, and thank you for the confirmation! 
how to get thre wishlist feature thats on your demo ?
I got the wishlist working. installed the yith wishlist plugin.
Hi, Uncode wishlist is based on a custom integration of the popular YITH plugin, please find here all the info: https://support.undsgn.com/hc/en-us/articles/360011109077-Wishlist-Support
Yes thank you. i refered this earlier and installed it and its working great..
Ah ok! Thank you for the confirmation!
planning to buy it but does it work with this plugin? https://woocommerce.com/products/woocommerce-additional-variation-images/
Hi selcukdirgar, and thank you for the interest! I don’t want to be wrong since there are hundreds of WooCommerce plugins but I really think it works! If you are interested, try it yourself, if there are compatibility issues we guarantee a refund, so you can test risks free. If you want to use this with the Product Builder please follow this (not required with the normal layout): https://support.undsgn.com/hc/articles/360013465157