Discussion on Uncode - Creative & WooCommerce WordPress Theme

Discussion on Uncode - Creative & WooCommerce WordPress Theme

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I would like to add a cart icon next to the hamburger icon menu, how to do it? why it’s so hard to customize the header in desktop and mobile?

Sure, as I said just activate the two options highlighted in the screenshot I provided before, and this is the result: https://undsgn.d.pr/tpw9Kx

Do you have problems with that? Let me know.

oh in RTL there were a bug i added this: .mobile-additional-icons { left: 62px !important; }

Thank you for the heads-up, we’ll definitely fix it ASAP.

Hello. I made a change of server and url and forgot to deregister my purchased code. I uninstalled and deleted wordpress with the registered theme. Now, I’m trying to install again, but the Purchase code appears to be “stuck” on that site. Is it possible to deregister the code again so that I can proceed? Thakyou

Hi Kenji007! Sure no problem, as suggested in the error message you probably you have, you just need to send us a private email from the form you find in this page, please insert also the Purchase Code you are trying to register: https://themeforest.net/user/undsgn

Hi, your theme is great. I just have a quick question that I have not been able to work out with the portfolio navigation.

Im slowly working on my site build, my support has ended, but I previously reached out with no luck. I’ve watched the support videos and checked all of the documentation help pages for this issue. I also checked these theme comments to see if anyone else has experienced this issue.

The issue I have is that the previous and next arrows are backwards on the individual portfolio pages. For example, the first portfolio page’s navigation bar is displayed as: <Page 2 | Main | Blank. (For the first page it should be displayed as: <Blank | Main | Page 2 >). The order of the portfolio pages are correct, but the navigation arrows to match those pages are flipped on the wrong sides of the navigation container. The navigation logic is correct, the portfolio pages are in order on the navigation parent’s page. I even checked the single portfolio options section of the theme options and everything is indexed correctly.

Is there a patch for this issue or is there a way to fix the order of the navigation arrows displayed on the portfolio pages when the page to page order isn’t broken or incorrect on the main navigation page? Thank you.

Hi EmWolfe, and thank you for appreciate Uncode! Please note that the fact that the order seems reversed is something native to WordPress, this is exactly the WordPress navigation.
Please check this video, as you can see also with the native WordPress theme the Prev element is on the left: https://undsgn.d.pr/wU9FnK
I can tell you this because it’s something that occasionally confuses some users but this is how WordPress works, and this is very common. I hope this makes sense!

Hi,

When using the wireframes plugin are the dynamic content already built-in or will I have to add them in manually? For example, the interactive and animated text, etc.

Hi amgchase! The Wireframes are as simple as possible, so if you need a specific animation, you need to insert by the module options after you imported the wireframes.

The portfolio display does not seem to working suddenly. It shows a bunch of words ‘array’ Not sure why. Here is the link. https://www.mmkdesigns.com Could you pls help. I have also updated everything. TIA

PS: Apart try to deactivate extra stuff, since no other users reported something similar, is to verify what version of PHP your host is giving you (maybe they changed something if the issue happened all of a sudden).

I was making some changes to the website. I am not using extra plugins. This is the first time I am facing the problem too.

Hi mmkdesigns! For what we can see the Portfolio section is back on the page now, right?

Hi there. Our site we made has images displayed in low resolution and we can’t figure out why as we haven’t touched the site in two years. It seems something has changed image size. Any idea what it could be? Site: https://horizonent.net/

Hello! I see the images fine: you have Async Adaptive Images feature enabled and you see the low resolution image for a while before the right one is loaded. More info here: https://support.undsgn.com/hc/en-us/articles/214003845-Adaptive-Images

Let me know if I missed something though, best :-)

Hi, thanks for the reply. yes, I understand that setting. but the issue we had was that it never replaced the higher res file. It always stayed thumbnail size but stretched to a large screen size. I think we fixed it by updating the theme.

Hi vastdesign, and thank you for the confirmation!

Hi, how to set up pop up newsletter? thanks

Hello!
No pop ups or newsletters are advertised in the demo, and Uncode doesn’t provide those features natively, sorry. We know that some users have installed plugins like Pop Up Maker or Easy Pop Up plugins and, for the newsletter, you can definitely try MailChimp, more info here: https://support.undsgn.com/hc/en-us/articles/115005657205-Add-a-newsletter-registration-form-MailChimp-

If you need further support, you can also contact our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi there! I´m trying to save options as said here: “Save Theme Options to regenerate the custom styles.” but I can´t find any button to save the options. Where is it placed? Best regards

Hello,
just go to “Uncode > Theme options” and click “Save changes”: https://undsgn.d.pr/a7pisN
Let us know, best :-)

Hello, how come is my main logo navbar isn’t loading anymore ? Do I have to update the theme ?

Hi Nico-liad! What is the exact error message you have when you try to update the theme?

Ok, solved. I had to unregister and register again to get the update. Thanks !

Hi Nico-liad, and thank you for the confirmation! ;)

How to add video to product gallery?

Hi artriezvan! We are sorry but this is not a native option of WooCommerce, and so not of Uncode. There are some premium extensions that you need to buy from WooCommerce.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Thanks!!

Thank you for the confirmation, even if we cannot help too much!

Hello I want to display only 3 products per line with woocommerce, what should I do with the theme options? thank you

This is not possible please check this video, probably you need also to adjust the Responsive Breakpoints: https://undsgn.d.pr/nZH8ZE
If also this video doesn’t help please open a private ticket as other user do so we can access the installation and check the settings: https://support.undsgn.com/hc

Yes it works ! thank you so much

Hi christineperrin, and thank you for the confirmation! ;)

We have a problem where filters seem to be overlapping the menu on mobile. How can we fix this please?

Video: https://d.pr/v/n6EnQt

Link to the page|: https://jennifermedhurst.com/recipe/

Hi MetalPotatoUK! This should do the trick:

@media (max-width: 959px){
.menu-wrapper.with-header {
    z-index: 999;
}
}

Awesome! Thanks for the quick fix guys!!

Thank you for the confirmation! ;)

Hello Guys, with New Year. Please assist me, my client buy your theme, I did activated, and try install demo, but after full demo import I can’t find page https://undsgn.com/uncode/homepages/classic-banking/

Please informing how I can install this page? I am client Anatol’s Please assist us, because it’s very important and liked for us Template, what we can’t find after import

Many thanks for feedback, hope you will assist us. I am didn’t put any words on the wind or in empty, I am only declareted really situation

Version 2.3.3 https://prnt.sc/wchpcc If need I ca give direct access to site, please provide your email

After rechecking – I will see this demo content in listing… Many thanks. You are helped, without helps))) You are the best

Hi shaybaruch, and thank you for the confirmation! Much appreciated ;)

Hello Guys, with New Year. Please assist me, my client buy your theme, I did activated, and try install demo, but after full demo import I can’t find page https://undsgn.com/uncode/homepages/classic-banking/

Please informing how I can install this page?

Hi adovgun! We are sorry but we cannot help if it’s not possible to verify the Purchase, otherwise also users with pirated copies can come here and ask for support. Purchase verification is a must to ask for support on ThemeForest. Verify that you are using the latest version of Uncode, and that this page is not in the trash (if you have trashed by error).
If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

How to display a specific form depending on the product category – Woocommerce and Contact Form 7

Sorry, not sure to understand. Do you need to put different kind of Contact Forms inside the single products according with their product categories? In this case I’m afraid it’s something you can’t get without resorting to customizations made in PHP though.

i need support, but real support…

Hello!
We are here to provide support as well, of course. Just clarify what your problem is please. And do not forget that you can also contact our Help Center, there we have a completely dedicated support team and we can support the solution privately! https://support.undsgn.com/hc
Let us know, best :-)

Hi, I use the plug in “W3 Total Cache” to minify my website: https://playlist-promotion.com but minifying the JS files results in blurry images on the website. I see that there is an option to see to exclude JS Files from being minifyed. Do you know which JS files to exclude to resolve this issue?

Hello Tobias1985,
please refer to this article regarding the use of caching plugins: https://support.undsgn.com/hc/en-us/articles/115004168269-Optimise-for-speed-performance In the section titled “Alternative cache plugins” you can see what JS files you have to exclude from being concatenated.
Best :-)

Hi! Your latest update is missing stylesheet.

Hi Nellissima! We assure you no and that you are doing something wrong… otherwise you would have found hundreds of similar reports here. Missign stylesheet is one of the WordPress most common issue if a user is trying to upload the main download folder and not the theme (the theme is inside), please check the first point here: https://themeforest.net/item/uncode-creative-multiuse-wordpress-theme/13373220/support
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

You are totally right! Thank you for an advice.

Hi Nellissima, and thank you for the confirmation! ;)

how to get thre wishlist feature thats on your demo ?

Hi, Uncode wishlist is based on a custom integration of the popular YITH plugin, please find here all the info: https://support.undsgn.com/hc/en-us/articles/360011109077-Wishlist-Support

Yes thank you. i refered this earlier and installed it and its working great..

Ah ok! Thank you for the confirmation!

Hi selcukdirgar, and thank you for the interest! I don’t want to be wrong since there are hundreds of WooCommerce plugins but I really think it works! If you are interested, try it yourself, if there are compatibility issues we guarantee a refund, so you can test risks free. If you want to use this with the Product Builder please follow this (not required with the normal layout): https://support.undsgn.com/hc/articles/360013465157

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