166 comments found.
The latest theme version isn’t compatible with revolution slider. Where can we send the site credentials just incase you need it? thanks!
Thanks for your comment. You can send a support request at https://thememove.ticksy.com – our team will take a look to check.
Hi, We are having several issues with the theme, including incompatibility with WP 5.7, WooCommerce 5.0 …, can you give us a theme update date? thank you very much for your answer
We will update the theme soon. Thank you!
I admit that I am worried about what you mean by “soon”. Do you mean a few days?
Next week we will update.
Many thanks for this answer. In this case, I wait a few days to launch my client’s new site, because today it has errors related to the update of WP and WooCommerce.
Hello
if you have any problem, you can write a ticket in our support system https://thememove.ticksy.com/ then we will help you check it better.
Thank you.
When putting a simple banner the word image appears on top
Can you send me your site’s URL? Let me check it.
My site is under development on a local server but i see you have the same issue on your demo page https://robin.thememove.com/interior-shop/. Also you can edit or ad it in backend editor, and when you ad it in frontend you can’t see it in backend. Thank you for your immediate response!!!
We will fix this issue asap. Thanks for letting us know.
Is there any option of payment gateway, can we add other payment option except COD?
You can set up more payment by going to Woocommerce > Settings > Payment option (for Paypa, Stripe, etc.)
You should use the plugins that support these payments.
Hello, There are a few missing files in the latest theme version that I need so I can update the theme, the ones below : vc-params/robin-ajax-search/robin_ajax_search.php vc-params/robin-chosen/robin_chosen.php vc-params/robin-datetime-picker/robin_datetime_picker.php vc-params/robin-number/robin_number.php vc-params/robin-social-links/robin_social_links.php
Can you tell me where to load those files?
Thank you
Hello
Please upload the theme package to update, don’t update each files.
Thanks
Hello, that is what I did and they are still missing.
Please write an email to frank@thememove.com and provide your site admin’s credentials, I’ll check your site from admin side.
The theme is not compatible with WP 5.6… I updated and I cannot upload product gallery images, the theme page settings are a mess, the Rev.Slider is not working.
Hello
Please roll back to previous WordPress version to make the site work normal while waiting for the new update from us.
Thank you.
I see the new update from today. Thanks!
No problem. Have a nice day!
WPBakery v.6.4.1 isn’t included in new Robin package file,
Just got the latest WPbakery from theme package file. Thanks
Great. Have a nice day.
I cannot Submit a support ticket on your support site. I updated an existing site with an outdated version of Robin. I repurchased Robin, and Now I get PHP Fatal Errors. I have tried to submit a tickeet on FireFox and Chrome. No Joy 
Hello
Please try to submit a private ticket again now.
Thanks
I just tried to submit a ticket again. I still get a blank error that pops up when I try to submit the form. Also, I have to manually enter the key. The form just resets itself too if I try to verify purchase with Envato.
Ok we will check the ticket system again now.
I will let you know after the issue is fixed.
In the meantime, please send your site issues to my email linhdo@insights.is then i will check it for you.
Thank you.
Theme compatible with WP 5.5?
Hi,
Yes, we have checked and you can update your site with WP 5.5 now, Robin is compatible with this version.
After theme update, product page hover zoom is not working. Tried to switch to twentytwenty theme and it is working. Please can you confirm.
A bit more information: Looks like theme is not yet fully compatible with WooCommerce
Please write your WP admin’s credentials to my email: frank@thememove.com – I’ll check your site clearly.
hi – I was told by another developer that this theme is available for free as part of the wp-bakery license – I can’t see this being true but I wanted to check with you?
Hi,
We don’t provide any free plugin or theme here. The WP Bakery plugin is bundled with the theme. You can read more here: https://thememove.ticksy.com/article/13950/
Hi – thanks for that, I was told the opposite by this guy, I dont know him but he said that if we purchase wp-bakery your theme is a theme that comes with their plugin – which i am sure is incorrect – i just wanted to check with you.
sorry my mistake he said that wpbakery comes with the theme – as you said above. I just didn’t understand what he said.
Can I ask if an Elementor version of the theme will be coming?
Hello
Unfortunately, the theme will not have an elementor version.
It is only allow to work with WP Bakery Page Builder plugin.
Thanks
no problem thanks for the quick responses and sorry about the mix up – my mistake.
I see. Have a nice day!
Hi,
The top header – the pre-given phone number and email, where do i edit those? I removed the HTML code from the top header option space but it is still there.
Thanks
Hi,
You can edit html info here: https://prnt.sc/tclwkp
If you still cannot do it, please contact our support team at https://thememove.ticksy.com
Regards,
TM
That’s the text i removed but it still shows.
Please edit your page to check if the page is using custom topbar content too:
http://prntscr.com/tctdplRegards
Hello,
I have a problem with the gallery format on the blog posts. When I press the imagen on the post It opens a lightbox with all the images used in gallery posts and repeat the images twice. I want that but only showing one time the images of the gallery. How can I do that? I have only upload like 18 photos but the gallery shows 36. Something like that.
Thanks!
Hi,
In this case, please write an email to frank@thememove.com and provide your Wordpress admin’s credentials. I’ll check it out.
Hi there, I am wanting to change the image size on the blog page are they are very large, can you please direct me as to where to do this. Thanks
Hi,
Recently, the image is large enough for the layout, if you resize it, I’m afraid the layout will look unfinished: https://prnt.sc/s0xim8
However, if you still want to edit it, you can edit code and layout. You can decrease the width of content and increase the width of sidebar.
If you want our team help you, you need to open a support ticket here: https://thememove.ticksy.com
Hi, I have pre-purchase questions. Is it possible to add size options for furniture beside color variations?
No problem, it’s just a kind of attribute, you can add it to your products.
Can you show the example, I’ll check if I can help you to do that.
For example, we want to change the /shop/ page header style just same as homepage. How can we do this? because /shop/ page is uneditable.
Homepage: http://revamp-bif.wptcitron.wptstaging.space/You can go to edit page and choose this header: https://prnt.sc/rqjmz6
Thanks for the reply. THere is no edit page on shop page. Also, there’s no option in theme settings to change the header layout of shop page: https://prnt.sc/rshzt8
Hi,
You can go to Admin > Pages > find shop page and then edit it.
Regards,
TM
Thanks! I forgot about this alternative! Anyway, Woo just released major version 4.x.x. Do you think it is safe to update the Woo plugin to that version? or should we wait for the theme update?
You can update the plugin now. If you have any problem, please contact our support for help: https://thememove.ticksy.com
Hello. I have some pre-purchase questions.
1.Is this theme compatible with the latest version of wordpress, php, woocommerce, visual composer? (I checked it at this page. It says, it’s compatible with wordpress 5.1.x, woocommerce 3.5.x. Not the latest version of those)
2.At demo shop page, I see thumnails for a product at the left top of the product photo. And these thumbnails are placed vertically. I want to change the placement of thumnails to: under the product photo, and want to place them horizontally. Is it possible?
Hi hanami173,
1. Robin is supported with the latest version of plugins. We keep update frequently to ensure this.
2. Thumb in demo button: https://robin.thememove.com/product/olivia-shayn-pause-dining-chair/
Regards,
TM
I don’t understand why changing the colors on the menu doesn’t work, also de top bar, only displays on other pages not in the home, but even so it doesn’t show the text I wan’t to show just the default number and mail
Hi,
Please edit the page to check if you are using preset. So, you should turn preset off, then you can use your chosen color.
Regards,
TM
Where do I find that area? Thanks!
Here you are: https://prnt.sc/rf1g49
Hello! I am about to buy your theme, but before, i would like to know if there is integrated option to disable the cart and prices on items, to be presented as a catalog – I would like to be able to buy online, but later.
Thank you
It’s possible, we just need some CSS code to hide.
The support for this theme does not work. The link for the support is to a page that does not exist. Also, the theme import demo option does not work. The archive with the demo is uploaded to a domain that expired. What should I do now?
Hi,
I’ve checked again and our support site is still working: https://thememove.ticksy.com – you need to log in with your Envato account or just simply add your purchase code to the box.
Regards,
TM
