547 comments found.
Hi, I really love your theme at desktop version but not too happy with the mobile version.. the banner in desktop is landscape, but in mobile version they are cropped and change to portrait.. is it possible to make the mobile version banners still have the remain resolution without crop it?
Hi there,
These banners are made with Revolution Slider and you do have options within it to change the device appearance to your needs. You can read more about it here.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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When importing demo content, I’m stuck at 80% and unable to move forward with numerous attempts. I have set everything properly recording PHP and everything seems to be fine and correct. On server side aswell
?
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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xml file how? I can’t find code import option in wordpress…!
i can’t find the option XML import in wordpress…!
I can’t find XML Import option in wordpress….?!
Hi there,
Everything is very well explained in the article we have provided you with. If you need assistance with this and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I want my money back. How can I do this?
Hi there,
If you need help importing the demo content you can always turn to our support team for help, as we mentioned above, and when it comes to refunding policy you can read more about it here.
Support
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Good evening! I would like some information please. In the category pages how can I insert varibial images as shown by your demo? (I put example link: https://biagiotti.qodeinteractive.com/product-category/foundation/) Thanks
Hi there,
We are not quite sure what you refer to so please could you explain this a bit more.
Thanks.
Support
Mikado Portfolio part of
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Hello. I try to explain myself better.
Seeing your online demo I noticed that in the product category page (Example: https://biagiotti.qodeinteractive.com/product-category/lip-gloss/) it is possible to insert images in the head of the page (in your example the photo is that of make-up). I wanted to know how to upload this image in the product categories.
Hi there,
Oh sorry for the misunderstanding. 
Support
Mikado Portfolio part of
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Thanks so much for your support. I solved the problem. Now I ask you: is there the possibility (even with plugin) to insert a different category image for each category?
Hi there,
Please understand that we cannot guaranty theme compatibility with any third party plugins as they have not been tested with our theme, however you can always try it on your end.
Thanks.
Support
Mikado Portfolio part of
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Can we use this them with multi language pluging ? And i need a multi device pricing, exemple EURO + CAD ?
Hi there,
All our themes are compatible with WPML plugin and you can read more about it here.
When it comes to multi-currency you should know that there is no option within the theme, however possibly you could achieve this with some WooCommerce official extension.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
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Can you let me know where I can buy the green fruit line drawing/illustration image you use on the GREAT COSMETICS SHOP TEMPLATE. I want to use it for packaging but I want to make sure I get the copyright.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
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Hi, I’m interested in this theme but I have to know one thing before eventually buying it.
I’ve seen some demos, and they are pretty good. There’s a big “but”, though: when i look to the mobile version, I can’t see the login link, which would be quite a big issue.
How do you implement that into the mobile header? I assume that this login link on the black section of the header is a widget – does it work on mobile in the same way as it does on desktop? Wouldn’t be good if it doesn’t.
Hi there,
Thanks for taking an interest! You can add the login widget to t he Mobile menu widget area, or you can get help from our support team to enable the top bar on the mobile header.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
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Thanks.
Sadly, if you add the Login widget to the Mobile menu/header, it breaks for some reason. Also, the same widget doesn’t show up on the sticky menu.
Theme has been bought by a colleague of mine, we like how the website is shaping up to be but we need to solve those two issues.
Hi there,
Please, since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you, as this way our team can check this on your side.
Support
Mikado Portfolio part of
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Hello. The icon packs has not been uploaded. Please help
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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hello why product image flipper isnt working ? i even added extra images
Please help me on this i tried to add 2 plugins woocommerce product image flipper and tp image flipper but still its not working instead its showing white image with plus sign
Hi there,
Thank you for reaching us!
We are not sure which plugins you have tested with, however, it seems like it is a matter of third party plugins, and please understand that we can’t simply guarantee theme compatibility as they have not been tested with our theme.
Also if you need any further assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
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Well when i installed the script the flipping was working but it was showing white image as u can see right now it is without plugin and its look akward so tell me how to fix which plugin i use and compatible with this script or what shud i do, i installed 2 plugins its not working the link is mentioned above thanks
submitted the ticket as well please take a look
Hi there,
Thanks we are sure you will get an answer as soon as possible.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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its almost 24 hours still no reply
please its urgent my website is ready to launch
Hi there,
Could you please provide us with your request ID so we can check this?
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there,
Thanks, we have located your request and it will for sure be answered as soon as possible.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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please read my email i get totally diff reply and i have to wait 24 hours for a single reply please check the email
???
Hi there,
Your request has been assigned and you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, i didn’t realize i needed to deactivate my on my WP account before it was reset. Is there a way to remove the license after the reset? if not, can you provide an alternative way to reset? thank you. www.thecollectiveb.com. this website has been moved and can not be restrated until i can enter the purchase code on new hosting. thanks. also there should be a way to do that on our own in the support center – like other themes offer.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail to our help center providing your purchase code in it and our team will help you with this.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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hello, i have mistakenly deleted the files of my localhost therefore I cannot Deregister the theme from the backup in order to register to live site, any help please? regards.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail to our help center and our team will check this.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, is the theme compatible with the latest version of woocommerce, i.e., v 4.8 and wordpress 5.6?
Hi there,
Thanks for taking an interest! Yes it is, and when it comes to WordPress 5.6 please read more about it here.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, both facebook and imessage are showing an old picture of this theme as a thumbnail. But i have changed the thumbnail already.. can you guys please fix this? The ticket support system om qode interactive is very slow and I need help fast…
Hi there,
You can change the image in Biagiotti Options > Social Networks > Open Graph.
As well as if you need any further assistance please continue the conversation with our support team as they are there to help all our customers.
Support
Mikado Portfolio part of
Qode Interactive
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hello since your last update the loading time is so slow for the whole theme. f.ex. in the top bar menue the submenus open in slow motion, the product loading needs 3-4 seconds more and the quick view needs around 7 seconds to open. Can you please fix this in another update? And you promised to add/fix the quick view premium version to your update because the premium version is still not working. Would be nice to get an answer.
Best regards Stefanie
I noticed another error that arose from the new Update: My font has changed in the submenu of the shopping cart symbol on the top menue on the right: The font should actually be relatively small and italic (cormorant font) but is now much too large and sans serif. Since these errors have only appeared since their new update, it would be great if you could fix these errors without having to book a paid support directly again.
Hi there,
Could you please provide us with your website URL so we can check this?
Thanks.
Support
Mikado Portfolio part of
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sure: https://www.heycoral.de
Hi there,
Please read our article that can help you here as well as you can always send us a mail to our help center and our team will check this.
Thanks.
Support
Mikado Portfolio part of
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Hello, I have had a problem with the theme since May because it shows me text instead of a photo on instagram. Please how to solve it ??? And the problem is because when I send a link to my website, I get a picture of the theme, and I cleaned the catche and put my data. Please help me solve this. Thank you
Hi there,
When it comes to Instagram we can only guess as we do not have enough information. Anyway, could you check if you have updated the latest version of the theme and its plugins? If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Please check in Biaggiotti Options > Social Networks > Open Graph if you have added your image.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi,
How can i change the cart icon svg
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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how can i config wishlist to product because my products only having add to cart symbol,
Account creation for customer page not shown it shows as you dont have a permission
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Dear Mikado Support!
My colleague (Szamosi András ev.) bought the biagiotti theme from you and installed it on a test domain from which we deleted the files and now we are unable to deregister the theme. Where can we write about this? We would also send the domain in question and the purchase code there.
Thank you! Bests regards, Annamaria
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-New-Import-Module.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi support MIKADO I have an issue with licence, I buy the Biagotti theme a long time ago for my client “Mimyluxury.com” and i never created the website for him. Now the client come back to me with the New name “Lewis Browart.com” and the licence doesn’t work because the licence are already use.
Can you tell me what can i do please ?
I try to ask you this question on your support but i can’t i have buy the theme 1 year ago.
Thanks for answer, and sorry for the inconvenience.
Alain.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you so much i will do…
Hi there,
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Another question, I see a lot of comments about the import of the demos, and it seems that the problem is long ago, can you assure me that I will not waste time with support and waiting to import the content of the demo?
Hi there,
Thanks for taking an interest! Usually, the demo import issue is related to weak resources. So please check our article on resources as well as you can always try to import our demo content with our XML file.
Of course, if you happen to encounter difficulties you can always turn to our support team for help, as they will be happy to help.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Your import of demo content described as it is in your documentation is not working. Three times I tried it, and all three times it failed and got stuck. Now I am worried about multiple copies of data that got imported until getting stuck at 40% and in same time not having demo content imported at all. All php requirements are okay and everything else is done and installed/configured as you mention in documentation. Yet uploading demo data from Biagiotti is not working
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you still need assistance with this, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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It’s not somehow. Same issue is seen with more customers in these comments. You made to big demo import file with all custom styles of shop in one. If you separate it into more files like in other themes where you can pick the design you want it would work with no problem.
We managed to upload xml file but everything is broken and does not look like demo page so we are manually putting it all together.
We did made account and wrote a ticket on your support site. Support answer time is extremely bad, for first one we waited 3 days. We are still waiting to fix the issue.
So far very bad experience with your product. Hope we can resolve everything in time before rating.
Hi there,
Sorry but we could not locate any request from your Envato username so could you please provide us with your request ID so we can check this.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Id #82306
Hi there,
Once we check we do see that your request has been responded to.
If you need any further assistance please continue the conversation with our support team.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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First response didn’t solve anything, on the second one we are still waiting 24h passed with no answer now we are again in the weekend days where I guess you don’t work at all so again we are waiting 3 days.
Hi there,
We do see that your request has been responded to. Sorry for the belated reply as we do not operate during weekends and please continue the conversation with our support team as they can help you for sure.
Support
Mikado Portfolio part of
Qode Interactive
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