Hi there,

Thanks for taking an interest! Please note that we have not tested integration with NFT market place and for that purpose we cannot guaranty theme compatibility.

Thanks for understanding and let us know if you have any additional questions.

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Hi there,

Post category pages are archive pages, you can read more about them in the following article, so this means that theme options are applied to these pages.

You can for example, set up title background image for pages on your site under theme options. However, such an option to add different background image for post categories, unfortunately doesn’t exist within our theme.

In the following link you can also check out theme documentation and check option for title background image under Edge Options > Title -> Eldritch Documentation

You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.

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Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hello,

Thank you for taking an interest in our theme!

The Shop Home on Eldritch theme is actually a default shop page, however, you can set some other page to be the default shop page in WooCommerce > Settings, and add blog list shortcode to it using WPBakery page builder. You can see the result here or on the example of masonry blog list here.

For more info about theme options, feel free to take a look official docs.

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i have done it all and follow instruction, also send help request in help center and no one response. this takng too long.

no support reply at all to help me install this theme. will ask for refund instead. thank you

Hi,

Please understand that our average response time is around 24 hours and that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Thank you but I don’t want to be a member of another portal, I bought the theme on themeforest and want to get support from here too, poor support

Hi there,

Please understand that the comments page is meant for general inquiries and pre-sale questions, and that you do get 6 months of support included once you purchase the theme. Of course we do have our support channel through our help center where all our customers do get help and assistance.

Anyway, the video button has the fullscreen disabled, but you can use Video Player shortcode or embed a video using an iframe and Raw html shortcode perhaps, this way you can fully open the video in fullscreen.

We hope this helped and if you need any further assistance feel free to turn to our support team and submit a request at our help center and our support team will be happy to help.

Thanks.

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I figured it out, I think… apparently it doesnt work well with php8.0… I downgraded to 7.4 and it works fine. Thx for a lovely theme

Hi there,

Glad to hear this is resolved, the theme will for sure be updated for compatibility for php 8 and if you have any additional questions feel free to submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

Thanks for taking an interest!

Eldritch theme is compatible with WPBakery plugin which is more than enough to achieve anything that you can see on our demo website.

Do let us know if you have any additional questions.

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Hello,

Thank you for taking an interest!

For blog lists, you can use blog list – Masonry type or Minimal type to achieve something similar.

This theme is fully compatible with the bbPress plugin, and this means that you can create forums using this plugin. Take a look at the official theme documentation for more info.

We are constantly working on updating all our themes, and we update them one by one. We do hope that update will be available soon.

Let us know if you have more questions

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Hello,

Thank you for taking interest in our theme.

Our main focus is the development of WordPress themes, where dynamic content and easy management is offered. It is why we are not creating static HTML files at all. Take a look at this article for more info.

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Hello,

Thank you for reaching us!

Our team is currently working hard on updating all our themes, and you will for sure be notified once it is out.

If you have additional questions, or you need help, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Thanks.

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Hi there,

Thanks for writing in! All our theme labels are fully translatable so you will be able to translate it to your needs. Please check our article about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

Also you may find the file that you need to edit in wp-content/plugins/edge-core/shortcodes/countdown/countdown.php and simply add another year. https://www.dropbox.com/s/7olmnm8a044k9kh/Screenshot%202021-03-17%20at%2009.42.37.png?dl=0 We hope this helped.

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Hi there,

Thanks for writing in! Possible there were some minor interruptions however checking the theme demo it is being displayed perfectly fine, so please try to access it once again.

Keep us updated.

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Hi there,

Thanks for writing in! It is compatible but please read this article here.

Also if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Glad to hear this and good luck with your future projects! If you need any assistance feel free to submit a request at our help center and our support team will be happy to help anytime.

Thanks.

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Hi there,

As we can see you are using Eldritch theme, Bridge theme is another theme developed by us. Anyway if you need assistance you are more then welcome to submit a request at our help center and our support team will be happy to help as you do have 6 months of support included.

Thanks.

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What I can see is that you tiptoed around my question, which gave me my answer! Even though I spent $104 on your product, an additional $50 would have ensured that the sliders were included in the package. I don’t need your sliders for any other reason than observation. So I’ll just view the demo and replicate it from there. Regards.

Hi there,

Within every theme you do get slider files which you can import if they were somehow missing during the demo import. You can follow the guidance from here as there is really no need to pay anything extra, besides of that you do have 6 months of support included and you can always ask our support team for help and they can import the sliders for you if you do have hard time with this.

So if you need any assistance feel free to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for using our theme! Please check our article on how to update the theme and its plugins here. We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Please read more about it here.

If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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