Hi there,

Once we check we do see that your request has been responded to so please for any further assistance keep the conversation with our support team.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

This is a portfolio single page tthat has Image Gallery shortcode added to the page and the images are added to the shortcode options.

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Well on our Process item shortcode you do not have an option to set a link to the image, however you could build the content otherwise, using a single image shortcode perhaps. This way you can add a link to your image or add any element to a page.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in! It is compatible but please read this article here.

Do let us know if you have any additional questions.

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Hi there,

Thanks for taking an interest! Yes it is and you can read more about it here. Do let us know if you have any additional questions.

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I’m not even used that theme, because it’s not even had full written with first hosting page. I hope I didn’t lose my money.

Hi there,

Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.

So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

This article might help here but as it is not clear and need testing on your end and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Thanks

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Hi there,

This is an image uploaded as a logo, and you can for sure create your own logo with help of Photoshop or Illustrator to be stamp like.

If we somehow misunderstood you please let us know as well if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in! This usually means that the wrong file is being uploaded. Check to make sure that you’re uploading the correct ZIP file. Here is Envato Article where this error is explained.

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thanks for writing in!

WPBakery plugin comes bundled within our theme and you can read more about it here. And you can always enable the front end editor as instructed here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

You will be able to edit it if you navigate to that page. https://solene.qodeinteractive.com/split-showcase/

With our theme shotrcodes and WPBakery page builder.

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Thank you for your response. Can you send a step by step of how you got to the screenshot you sent. I have submitted a request, if a team member could kindly get in touch and assist further, that would be much appreciated. Thanks

Hi there,

Thanks for submitting a request, you will for sure get an answer as soon as possible.

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Hi there,

By the regular license you can only use one purchase on one domain, however we do have our Registration module and you can read more about it here. If you somehow forgot to deregister the theme we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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I could not make the theme as in the template. I’m tired of adjusting it now. It would be better if the template was loaded with a direct template click. I stopped using it. I’m looking for a more easily adjustable theme right now.

Hi there,

Sorry to hear this, however you should know that you can always turn to our support team for any help and assistance you need.

Feel free to submit a request at our help center and our support team will be happy to help with the demo import.

Thanks.

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Hi there,

This is something that was not caused by our theme rather a usage of some plugin.We are glad that you managed to solve this. Anyway if you need any further assistance please feel free to contact our support team anytime.

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All of the plugins are the I have are the one you recommended.

Hi there,

If you need any further assistance please continue the conversation with our support team.

Thanks

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Hi there,

Once we check we do see that your request has been handled, so if you need any further assistance please continue the conversation with our support team.

Thank you for your patience.

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Yes, because I had to Google and do it myself.

Hi there,

This is something that was not caused by our theme rather a usage of some plugin.We are glad that you managed to solve this. Anyway if you need any further assistance please feel free to contact our support team anytime.

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Hi there,

Thanks for writing in! You can translate all our theme labels so please check this article here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

If you wish to have Metro gallery set as your home page please read our article on how to set your homepage.

If you still need assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Thanks.

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Hi there,

Please try to register an account and try to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Once we check we do see that your request got responded to, so if you need any further assistance please continue the conversation with our support team.

Thank you for your patience.

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