28306 comments found.
Hi! Can we disable the build in lazy-load-feature in flatsome now that Wordpress 5.5. does it out of the box, or would you advice run the flatsome-lazy-load-feature at the same time? Thanks for a hint!
Hi,
You can use the lazy loading feature of Flatsome unless seeing visual problems on the frontend.
Hello one question I want to update the template to the latest version but I don’t want to lose the changes I have made, is it possible? my website is: www.machinecenter.cl I wait your answer, Greetings from Chile
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Good Morning I am happy to buy Flatsome theme. Can I use flatsome theme to build 2 websites ? is there any restrictions to use it for multiple websites? Please let me know
Regards Murali
Hi,
You can use one license on one domain at a time.
Hello i am interested to buy your theme but i have a question it is possible to have on two web addresses your theme beacuse i have a complex project first address to be my live site (licence of zour theme to be here) second address the place where i can tested some plugins with your theme (closed website beacuse i have a complex project) and if is possible how to do experiment thank you in advance
Hi,
Yes, you can use the theme in development, local, staging or testing areas without registering.
Hello, can you please guide me on translating off-canvas cart? I tried woocommerce .po file and theme’s .po file, without any luck.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi,
Could you please advise on how to make a single post full width. I’ve searched the comments (and seen comments spanning back 7 years that it would be added as a feature), but I can’t seem to find anywhere in the comments where it states how to do this?
I’ve messed around a bit on the CSS and can kind of fake part of it, but I’m wondering if there is a more suitable workaround?
Many thanks
Actually don’t worry, I’ve setup a workable solution.
Actually there is one issue with this approach, using UX builder obfuscates the auto snippet generated on the posts archive page. Any idea on a workaround?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I want to add products with custom layout, but I can just find shop elements, no product page elements when I build a custom product layout block with UX builder. Can you help？I can not post a support ticket.
Hi,
Please take a look at this doc.
Mobile version of website menu disappeared on IOS devices
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
woo commerce product catalog infinite scroll does not work on chrome or edge, only works on fire fox…
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
I Submitted a support ticket as requested, I’ve had no reply
I have applied for a suport ticket but after 2 months no solution or quick response.
I would like hide the backround image for a specific page, but this does not work because the background image is processed in the html and not in the body. how can we solve this?
example: html .page-id-80295 {background-image: none;} does not work.
html {background-image: none;} works but not for a specific page
Hi,
Can you try the snippet below? It should go into the functions.php file of the child theme or the Code Snippets plugin.
add_action( 'wp_head', function() {
if ( is_page( '80295' ) ) { ?>
<style>
html { background-image: none !important; }
</style>
<?php }
});
thnx it works!
maybe it is possible to apply this in an easier way in the them in a new update?
Hi, does the template has the option for “store only for registered users” and “catalogue for guest users”?
Hi,
Not yet. But it’s been requested a lot, so we’re going to include that option in the next release.
Thank you! how can I suscribe to the next update notification? to check if this was included and purchase the theme
You can check the changelog.
Hi, Any reason why Editing checkout’s T&C wording field has disappeared from the customize-> woocommerce-> checkout section? I have your theme on 2 sites. On one site I still can edit this T&C sentence, while on another the two fields (T&C sentence and custom Privacy policies field) are gone.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, it’s been 9 days ago since I opened the ticket. Got a vague answer from somebody who didn’t even bother to read my ticket… Now I will wait extra 3 days because it’s weekend. Great!!!!!!
Hello, you might be check the opportunity to make this excellent theme full combatible for the new google algorythm core web vital. I saw some CLS issues. thnaks
Hi,
I’ve forwarded your request to our development team.
Bug: when using custom product layout + vertical gallery function is not working. You can not click on the little thumbnails.
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Thx submitted!
Good afternoon, tell me why with the theme update, my custom CSS began to be displayed in the web inspector, before this was not the case.
Hi,
Can you submit a support ticket here?
Please I would like to know what is going on there is a lot of pressure on me
Hi,
I can’t see any ticket on our Help Desk. Your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I also have a bug in the new version 3.13.1 wordpress: 5.6 when trying to edit page with ux builder PHP message: PHP Fatal error: Uncaught Error: Call to undefined method ReflectionType::getName() in /public_html/wp-content/themes/flatsome/inc/builder/core/server/src/Services/Container.php:104
Problem is, I can only go to PHP 7.0 with my host. Is there any other way I can make the UX builder works?
Hi,
You need to have PHP v7.3+. Please contact your hosting provider to update it or consider to switch to another host. There are not many hosting companies run only PHP 7.0.
Hi, I sent you a support ticket No. 128565 this morning. Please check your inbox regarding this message “Open this in UX Builder to add and edit content” on the front end of the website when not logged in on the pages I mentioned. Note that I have the lastest version and also using WP Bakery Page Builder. Thank you
Hi,
Support tickets are answered in 2 business days as stated at the top of the Support tab on this page. Your ticket will be answered shortly.
Looking to add animated GIFs as product images. Any advice for Flatsome?
Hi,
This issue is related to WordPress itself, not Flatsome or WooCommerce. There are some workarounds to play animated gifs as featured images. You need to Google it or contact a professional.
hi,
there is a Black bar appeared on top of website in mobile version. how to solve it? https://hamper2u.com.my/Hi,
Can you submit a support ticket here?
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