1286 comments found.
my purchase key is not working earlier i was using theme on other store now i have deleted that store and want to use theme on my new store but key in not wokring
Hi, please open a ticket at http://support.the4.co/ so we can help
Thanks
Hi, thanks for a great theme I am enjoying it.. I have only a question: I know how to hide add to cart on ALL products, but I need please to know how can I hide it for CERTAIN products only? thanks in advance for your answer guys!
Hi, please help me open a ticket at http://support.the4.co/ so we can check it for you.
Thanks
Good day. Do you have the option of multiple languages? Thank you for answer.
Yes but you have to use a third-party app Thanks
Hi, I have a presale question. Is there a way to hide the Shopping Cart, My Account buttons and enable it back later?
Yes, you can
Is there any way to have the blog post featured image displayed at the top of the article instead of the header? Most of my images are not displaying properly.
How in the world do I change the font size for headings? why is a h1 the same size as the h2 which is the same size as the h3? WHY?! Then there is no way to change that, only to change the font weight? Why does that make sense?
Hi, thank you for buying our products, can you please help me open a ticket at http://support.the4.co/ so my team can check it soonest 
Thanks
Ticket created for both inquiries.
Thanks, our team will check it today
Update: there is no way to configure the size of the headings, you can change the size of all other text EXCEPT the heading sizes. Not happy about that.
Hi, may I know your ticket about Heading size? we will check and update for you
Thanks
prepurchase question
we like everything in kalles except mega menu.
Q1. do you have only 1 type of mega menu option in kellas ?. can we customize and change the mega menu as per our choice . as per you all demos you have category arrangement in vertical coloumn under mega menu. but can we arrange category horizontally under mega menu ?
Q2. can we freeze header when we scroll the page down ?
Q1: we have some types of sub-megamenu and you can use it to build a lot of mega menu layouts. Q2: Are you talking to Sticky header? if so YES
Thanks
Hi, is possible to limit how much colors are shown in the home/product lists? I have products with over 30 colors and i want to show only the first 10 (for example) in the homepage.
Yes, we will update this feature in next version
Thanks
Thank you! Do you have an ETA?
Hi, maybe after our lunar new year (about next 1 month) Thanks
Is there a way to apply a certain demo layout in one click? I want to use ‘Home Handmade’ layout but couldn’t find any list of demo layouts in theme settings.
Plus, how can I add different short and long description on product pages? Like different text under product title and different text in Description tab.
Hi, So sorry for the delay…please help me open a ticket at https://support.the4.co/ so my team can check it for you.
Thanks
Hi, In the user account icon, I would like to create account option using customers facebook info as a second option rather than using only email and password. However, I could not locate the “file/section” to put the facebook login code inside. The problem happens only in the pop up window when someone hits the user account icon. The FB login does not appear. Can you please tell where to find the code section related to the pop up window associated with user account page.
Thank you
Please help me open a ticket at http://support.the4.co/ so we can check it for you
Thanks
Can I create a custom tab for “Supplement Facts” which is HTML but different from the description for each product.
Is that possible?
Yes, plz help me follow this guide https://kalles-docs.the4.co/installation/easy-metafield-editor#3-7-custom-tab
Thanks
Thanks for responding so quickly. But unfortunately, it is not straight forward to me to follow these instructions… where do i need to go in order to add this?
Please help me open a ticket at http://support.the4.co/ so we can check it for you
Thanks
Hey, I am aiming to purchase your theme. On the collection page: 1. Can I filter using tags? 2. Can I have sizes inside boxes instead of the checklist? 3. Can I filter using price range/slider? Incase of subscription popup registration data is stored where? In shopify customers? Can I customize when to show the subscription popup either at the start of the user’s journey or at the exit?
Hi, 1- Yes, you can use both tag and auto filter by product attribute 2- Can you take a screenshot for me about sizes inside boxes? 3- Yes but only for auto filter https://tppr.me/Hz2JU 4- For subscription popup, it will store in CUSTOMERS or email marketing list if you connect to Mailchimp or Klavyio 5- We allow to show an option after a few seconds or when customers scroll down some space from the top of the page.
Thank you
For sizes in boxes on collection filter please refer : https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/11029237568/original/4iaVc6ItbKxrfkMvyUQtjIe-0Zp8pvkRSg.png?1522213697
Yes, it’s possible but in product page, not in collection page
In future I want Arabic Language will it be supported from RTL?
Our theme already supported RTL
Thank you
Hey, can colors and size on collection page filter can be placed in horizontal? There are two menus showing up on mobile, can we remove the bottom menu?
Can we show how many people bought a certain item on product page?
can colors and size on collection page filter can be placed in horizontal? There are two menus showing up on mobile, can we remove the bottom menu? => Currently we do not support this layout
Can we show how many people bought a certain item on product page? => Unfortunately we do not support it at the moment
Thanks
Can we show time to delivery on product page?
Can you show stock left on product page?
Can we show time to delivery on product page? => Yes Can you show stock left on product page? => Yes
Hi, Is it possible to display variants as different products? For eg: Product 1 black as one product and Product 1 white as another product. If yes, How will this be configured and how will this display if called on the home page(only parent will be displayed or the variants? When grouping variant pictures, is there a section in the theme that allows us to choose which pictures belong to which variant? Will 1:1 ratio pictures display properly throughout your theme?
Is it possible to display variants as different products? => this feature is advance and our theme doesn’t support
When grouping variant pictures, is there a section in the theme that allows us to choose which pictures belong to which variant? => No, you have to enter a tag for each image. Please refer to this document https://kalles-docs.the4.co/theme-settings/product-page/product-page-in-themes-setting#8-3-use-product-group-variant
Will 1:1 ratio pictures display properly throughout your theme? => Yes, we have an option to enable this ratio for all product images
Thanks
Can your theme show extra customized pop up messages on the product page for example, order now and get delivery tomorrow?
I afraid our theme doesn’t support it
Thanks
We want to have multiple tag groups for filtering , will it be possible to have a checkbox instead of words?
Hi, currently our theme can only filter by one tag at the moment, we will consider to add this feature soon
Thanks
I have used this theme for 6 months and I really like it. I’m opening up a different store, can I move the theme to my 2nd store? I won’t be using it on the 1st one, just the 2nd.
Yes but please make sure it already removed in 1st store and email us to the4studio.net@gmail.com
Thanks
Hi, is it possible to add a label to the icons of the Header group buttons?
Hi, can you please make more clear about your question to http://support.the4.co/ so my team can check it for you?
Thanks
Hi, I’ve sent a support ticket few days ago about the discount code issue, but hasn’t get a respond till now.
The Discount code work on Site Cart and Cart page, when customer enter the discount code, the discount won’t be applied to the order, only works when they enter the code on Checkout page.
This is my webpage: www.ghifte.com, can you have a look and give me some advices?
Hi, can you please provide a ticket id ? Thanks
It doesn’t send me the ticket ID, are you able to answer it through here?
Hi, plz provide this one https://tppr.me/aVF2y , this is a ticket ID
Thanks
I do not see this anywhere from my email, where can I find it?
Please help me check this guide for use support system https://the4.co/blogs/news/how-to-use-the-support-system
Thanks
56101
Thanks, we will check it shortly
unfortunately , although i see the amazing review that because of them i bought theme ( till now i don’t want to give bad review ) , your support takes 7 days to fix a basic feature that i bought for , which is RTL , they telling me not working with ARABIC !
Please provide to me the ticket ID so I can check it for you Thanks
55055
Hi. I really love your theme.
Just one question about the 360 image view or 3d photo,
I can’t seem to find any instructions on how to create a 360 image view and/or 3d photo on your theme…
I would appreciate it if you could send me a set of instructions on how to that…
Thanks for your help.
Hello, you can check this tutorial from Shopify https://help.shopify.com/en/partners/resources/creating-media/3d-models/creating-3d-models
Thank you
Thank you for your response. But what about 360º Image view?
Can you check this guide https://kalles-docs.the4.co/faq-kalles/config-360-viewer-product ? Thanks
Hi, when i set up grouped product , on parent product there is no variant. i mean on your template you can add other products but you can not change color or size about parent product . 2) and also it is not added other product price to parent product price . how can we solve this.
Hi, please help me open a ticket at http://support.the4.co/ so my team can check it for you
Thanks
product images won’t show up on google images search! i contacted the support with a ticket.. no appropriate answer came back..
Hi, can you please provide a ticket ID? I will check it for you Thanks
ticket:#54111 I only get answers that doesen’t mach my request
Please can you assist me with reducing the width of the description section on product pages? There is no option to have this more narrower so the description section’s text doesn’t display well over the full-width section.
There is a section in the theme editor, but it does not allow to make this narrow.
Hi, please help us open a ticket at http://support.the4.co/ so our team can check the issue for you
Thanks
