23249 comments found.
Is the demo Shop 40 included when I buy this theme?
Hello, @Gaeius,
First of all, thanks for showing your interest in Porto WordPress 
Yes, all the demos are included in the Theme package and you can import any of the Demo on your site at a single time, you can watch the videos here:
https://youtu.be/O_mOlL54V9s
https://youtu.be/ec2pN2TBr2c
Regards, P-THEMES.
can this theme be activated on different domains?
I want to first work with it on an offline server (OpenServer) and then only put it on the hosting.
Hello, @veltolo,
First of all, thanks for showing your interest in Porto WordPress
One single license for one single live site/domain only, this is Envato policy and you may wish to confirm from Envato as well.
But as you told, you want to use the Theme on offline server first and then on final domain, so yes this is possible for testing purpose, you can contact us after purchasing the Theme and then we will let you know about it that how to use the Theme for testing purpose.
Regards, P-THEMES.
Would it be possible to leave the desktop menu as the mobile version?
Hello, @Natyremonatto,
No, Sorry to say that but this is not possible with Theme Options, you have to try with media queries and set the Custom CSS for your site as per your requirements.
Regards, P-THEMES.
Hello,
I try to update my Porto theme to 6.0.1 version, but when I try to update it manually with .zip folder I receive the message: The link you try to follow has expired.
When I try to update it from Theme menu I receive the message: This code was already used in 34.89.231.240
How I can update my theme?
Thank you!
Hello, @RappyJocker,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Please activate the Theme again now and then try to update the Theme, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Support set my ticket (#111739) to resolved immediately after replying with troubleshooting suggestions. My issue is not resolved.
YITH Wishlist Premium is not working well with this theme.
For those of use who want to use Premium version of Yith WIshlist, what is the fix? Someone commented 9 months ago having the same problems as I am:
1. Wishlist icons on image and tooltips are showing double in product carousel. 2. The Add to Wishlist button is not showing on single product pages at all. 3. Wishlist icons only show in product carousel, not in product archive pages and singe product page.
I ruled out plugin conflict, flushed my cache and have the Wishlist settings correct in Porto options.
Please advise. Thank you.
Hello, @webslinger383,
I have just confirmed from the support department and they said that they already replied to your support ticket #111739, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Hi! i activaded my license in a stage site that was removed due a hack in a multisite installation so now i’m unable to deactivate that license to use in another site. Is there a way we can fix that?
Hello, @sk8walker,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi,
I am having problem with the last update “An error occurred while updating Porto: Your ip address is blocked as spam!!!”
Could you help me to fix it? My domain is https://besurf.pt/
Thanks in advance!
Hello, @andre_luiz_13,
I have whitelisted your IP now, please try again, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Every ticket I have submitted in the last 3 years are instantly returned with this message from you: “Notification – High Tickets Volume” Maybe you should hire more people? I’m just saying. You’ve been telling me over 3 years that due to high volume I should expect a longer response time…seriously.
Hello, @lordhenry,
This is the default notification from Freshdesk, and this is because every customer must have patience, and we already have many support memberss team, thanks for your suggestion, we always tried our best to solve the customers issues/tickets as soon as possible but some times, issues are tricky and from any other source like WP core or server etc, so it takes time in resolution, and the standard time to get the reply of your query is minimum 14 hours and sometimes delay occurs because of many reasons that is the reason customers must have to patience as you will always get the reply of your support ticket once it resolved.
Thanks for your understanding.
Regards, P-THEMES.
Hi, I recently purchased the theme. I imported demo Shop 1 and the result is not mobile responsive (not mobile responsive on Apple iphone 8 and 10, but have found it to be mobile responsive on samsung s10). My website is http://aquify.com.au/ (this is a clean demo import and I have not edited anything yet)
Hello, @myenquiry,
I have just checked your site on my personal Iphone 8 IOS version 14.2 latest safari and the responsiveness is working perfectly fine, here is the video as well: https://streamable.com/6qrhcc so this must be the cache issue at your end nothing else, please check it on any other phone on a fresh new browser.
Regards, P-THEMES.
Revslider does not appear to be responsive when changing screen size. In addition, it leaves a black area to the right hand side of the background when making the browser window larger.
Hello, @Metallicat,
First of all, thanks for showing your interest in Porto WordPress
I am sorry but this is not the standard way of testing the site, every Theme in the world uses certain brak points to change the layout as per the screen resolution, and Porto also based on that theory, Porto uses the Bootstrap framework which works on certain predefined rules for the different layouts on different screen resolutions, like for Desktop ( start from 1025px), For Tablets ( from 992px to 1024px) For Mobile. ( end till 1023px) these are the standards point. So if you test the site like you are doing simply resizing the browser then on a certain point/screen resolution it must break the layout. You must have to test your site on the real devices OR on the online simulator like Responsinator: http://www.responsinator.com/?url=https%3A%2F%2Fwww.portotheme.com%2Fwordpress%2Fporto%2Fcorporate3%2F
Hope this makes sense and all clears now.
Regards, P-THEMES.
I have used the script provided by sitiweb and its transferred all Of my existing blocks to the new template builder. One this has been done go into wpbakery > roles manager > and tick porto builder to enable wpbakery on the new template builder..
Hello, @grontech,
Sound’s Good!!, if you already solved it by yourself, but we have found a workaround for it and implemented it with our latest update 6.0.1, so, please update your Theme to the very latest version 6.0.1 and check back, you will find all of your Blocks back into Porto >> Page Builder as showing below:
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
Updated to Version 6.0.1 and still can’t find “Blocks” to edit
I have WP Bakery Installed (purchased version), if I switch to Visual Composer am I going to break the site… this is an urgent request (yes I am out of licence but there was no announcement about these VITAL changes)
I have just installed Visual Composer and can still see NOWHERE to edit blocks … this is a s**t show
Hello, @JustinPywell,
You will find all of your Blocks back into Porto >> Page Builder as showing below:
This is working perfectly fine now with the latest Theme update for me and for all the Customers as well and Customers claimed it as well.
Regards, P-THEMES.
How to remove an installation/purchase key from a site / domain that is not active anymore?
Hello, @mtrolle,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thanks
You’re Welcome!!
I just noticed but on a single product page when you add a product to cart the message “Such Product Has Been Added To Cart” appears like normal but the view cart link is missing from that notice… it instead appears right next to the add to cart button. This is a total conversion killer. How do i disable the view cart next to add to cart and added it back to the notification?
Hello, @trimarketing12,
I am sorry but this is the default functionality and design of the Theme, and this is how it works, there is no such option to set it as you want instead of Customization. so this is not possible and this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Hi, when I enter my Purchase Code, it show ’Purchase Code is not valid!!!’, how to solve? thanks.
Hello, @nattee,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
solve thank you
Most Welome!!
Hello,
Your theme has no control over product page tabs on mobile version. Only accordion style with with expanden first tab and all other tabs at the end of it content. If first tab content is big – visitor has to scroll down all page to find other tabs. Sometimes they don’t find it! Can you add more control over it? For example, to have an option to make all tabs above first tab content.
And please do not talk about theme heaviness and similar crap. I think it is a must for woocommerce theme to have more control on such important thing as product page tabs.
Hello, @kliudziau,
While we currently do not have that feature, I have submitted your idea as a feature-request to our team so that they can consider for future updates. Have a great day!
Regards, P-THEMES.
Hi,
Same here, after updating to 6.0 all my blocks gone. & Blocks are not eligible for edit with wp bakery page builder like before & not allowing us to translate the page.
Please fix the issue as soon as possible & When i click on checkout page it not redirecting me to home page.
Kindly fix the issue as soon as possible.
Hello, @alphastorekw,
Really sorry for all the inconvenience you faced, we have found a workaround for it and implemented it with our latest update 6.0.1, so, please update your Theme to the very latest version 6.0.1 and check back, you will find all of your Blocks back into Porto >> Page Builder as showing below:
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
Hello@PT-Support2,
Thanks,
What about :
Blocks are not showing wp bakery page builder to edit the blocks like before & also not allowing us to translating the page.
Looking forward to hearing from you soon.
Please kindly aware us the functionality before you release .
What if skip this update from theme?
Hello, @alphastorekw,
As you know now that “Blocks” are now under Page Builder option, so you have to make sure that “Page Builder” must be checked under WP Bakery >> Role Manager as showing below:
It will work for you:
And the translation of the Theme is working perfectly fine, if you have any issue with the translation then contact us via our support system with your site WP-Admin Login details so that we will check it for you, but after purchasing your support extension because your 6 months of support period is expired from 06/09/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Appreciate your support,
In order fix temporarily, I did backup restoration. Please do let me the update process.
How can i update my theme first 6.0 Then 6.1 version .
Looking forward to hearing from you soon
Hello, @alphastorekw,
Please read and follow the instructions written in the below-given article and if still you need any help then purchase the support extension first and then contact us via our support system with your site WP-Admin Login details so that we will check and help you out in solving your issues.
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
Hi Porto
Kindly address Support Tickets #111768 ; #111755 created 24 hours ago.
Thanks.
Hello, @Peaceonearth,
I have just confirmed from the support department and they said that they already replied to your support tickets #111768, #111755 so please check your support tickets replies and reply to your support tickets accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
It is absolutely necessary that he fix the problem. there are users like me who have dozens of sites currently ONLINE that don’t work.
Hello, @Thompson1977,
Really sorry for all the inconvenience you faced, we have found a workaround for it and implemented it with our latest update 6.0.1, so, please update your Theme to the very latest version 6.0.1 and check back.
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
Thanks, great job.
Most Welcome!!!
Hi, I upgraded to version 6. and lost the layout of all my products, built with hours of work! I hope that tomorrow you will solve the problem at the latest, this is total madness.
Hello, @Thompson1977,
Really sorry for all the inconvenience you faced, we have found a workaround for it and implemented it with our latest update 6.0.1, so, please update your Theme to the very latest version 6.0.1 and check back, you will find all of your Blocks back into Porto >> Page Builder as showing below:
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
