28320 comments found.
I want to add products with custom layout, but I can just find shop elements, no product page elements when I build a custom product layout block with UX builder. Can you help？I can not post a support ticket.
Hi,
Please take a look at this doc.
Mobile version of website menu disappeared on IOS devices
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
woo commerce product catalog infinite scroll does not work on chrome or edge, only works on fire fox…
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
I Submitted a support ticket as requested, I’ve had no reply
I have applied for a suport ticket but after 2 months no solution or quick response.
I would like hide the backround image for a specific page, but this does not work because the background image is processed in the html and not in the body. how can we solve this?
example: html .page-id-80295 {background-image: none;} does not work.
html {background-image: none;} works but not for a specific page
Hi,
Can you try the snippet below? It should go into the functions.php file of the child theme or the Code Snippets plugin.
add_action( 'wp_head', function() {
if ( is_page( '80295' ) ) { ?>
<style>
html { background-image: none !important; }
</style>
<?php }
});
thnx it works!
maybe it is possible to apply this in an easier way in the them in a new update?
Hi, does the template has the option for “store only for registered users” and “catalogue for guest users”?
Hi,
Not yet. But it’s been requested a lot, so we’re going to include that option in the next release.
Thank you! how can I suscribe to the next update notification? to check if this was included and purchase the theme
You can check the changelog.
Hi, Any reason why Editing checkout’s T&C wording field has disappeared from the customize-> woocommerce-> checkout section? I have your theme on 2 sites. On one site I still can edit this T&C sentence, while on another the two fields (T&C sentence and custom Privacy policies field) are gone.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, it’s been 9 days ago since I opened the ticket. Got a vague answer from somebody who didn’t even bother to read my ticket… Now I will wait extra 3 days because it’s weekend. Great!!!!!!
Hello, you might be check the opportunity to make this excellent theme full combatible for the new google algorythm core web vital. I saw some CLS issues. thnaks
Hi,
I’ve forwarded your request to our development team.
Bug: when using custom product layout + vertical gallery function is not working. You can not click on the little thumbnails.
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Thx submitted!
Good afternoon, tell me why with the theme update, my custom CSS began to be displayed in the web inspector, before this was not the case.
Hi,
Can you submit a support ticket here?
Please I would like to know what is going on there is a lot of pressure on me
Hi,
I can’t see any ticket on our Help Desk. Your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I also have a bug in the new version 3.13.1 wordpress: 5.6 when trying to edit page with ux builder PHP message: PHP Fatal error: Uncaught Error: Call to undefined method ReflectionType::getName() in /public_html/wp-content/themes/flatsome/inc/builder/core/server/src/Services/Container.php:104
Problem is, I can only go to PHP 7.0 with my host. Is there any other way I can make the UX builder works?
Hi,
You need to have PHP v7.3+. Please contact your hosting provider to update it or consider to switch to another host. There are not many hosting companies run only PHP 7.0.
Hi, I sent you a support ticket No. 128565 this morning. Please check your inbox regarding this message “Open this in UX Builder to add and edit content” on the front end of the website when not logged in on the pages I mentioned. Note that I have the lastest version and also using WP Bakery Page Builder. Thank you
Hi,
Support tickets are answered in 2 business days as stated at the top of the Support tab on this page. Your ticket will be answered shortly.
Looking to add animated GIFs as product images. Any advice for Flatsome?
Hi,
This issue is related to WordPress itself, not Flatsome or WooCommerce. There are some workarounds to play animated gifs as featured images. You need to Google it or contact a professional.
hi,
there is a Black bar appeared on top of website in mobile version. how to solve it? https://hamper2u.com.my/Hi,
Can you submit a support ticket here?
Hello UXThemes_Support,
1. Can you guys please check why every update your theme conflicts with “eForm plugin”?
Every time it’s new battle to get it to work, too many jQuery conflicts please please help to fix this… *(I can provide the plugin for testing if needed) btw the plugin itself works with other themes fine but not with yours 
2. With the latest update, WooCommerce shop page have some new conflicts too, the “FILTER BY PRICE” is not showing properly, it just says “Price – ” nothing else & not clickable
3. Every update the footer widgets disappear or move location! please fix this, it starts to be very frustrating to correct it after every update!
4. Also after every update translations from WPML disappear, this too is super frustrating to correct every update. why is this happening?
5. Every page have over 50 errors saying: “Undefined index: width” & “Undefined index: height” any idea why or how to fix this?
Possible solution: https://wordpress.stackexchange.com/questions/268269/undefined-index-in-wp-includes-media-php
ux_image() /home/xxxxxxxx/public_html/xxxxxxxxxx/wp-includes/shortcodes.php:343
flatsome_get_image() /home/xxxxxxxx/public_html/xxxxxxxx/wp-content/themes/flatsome/inc/shortcodes/ux_image.php:141
wp_get_attachment_image() /home/xxxxxxxx/public_html/xxxxxxxx/wp-content/themes/flatsome/inc/helpers/helpers-shortcode.php:269
Here are some of the browser error report:
Uncaught TypeError: o.widget is not a function at mouse.min.js:11
Uncaught TypeError: u.widget is not a function at sortable.min.js:11
Uncaught TypeError: P.widget is not a function at draggable.min.js:11
Uncaught TypeError: s.widget is not a function at wp-pointer.min.js:2
Uncaught TypeError: r.widget is not a function at slider.min.js:11
jQuery.Deferred exception: o(...).slider is not a function TypeError: o(...).slider is not a function at e (https://www.xxxxxxxxx.xxx/wp-content/plugins/woocommerce/assets/js/frontend/price-slider.min.js:1:1610) at HTMLDocument.<anonymous> (https://www.xxxxxxxxx.xxx/wp-content/plugins/woocommerce/assets/js/frontend/price-slider.min.js:1:1006) at e (https://www.xxxxxxxxx.xxx/wp-includes/js/jquery/jquery.min.js:2:30005) at t (https://www.xxxxxxxxx.xxx/wp-includes/js/jquery/jquery.min.js:2:30307) undefined S.Deferred.exceptionHook @ jquery.min.js:2
Uncaught TypeError: o(...).slider is not a function at e (price-slider.min.js:1) at HTMLDocument.<anonymous> (price-slider.min.js:1) at e (jquery.min.js:2) at t (jquery.min.js:2)
Please help…
Hi,
Can you submit a support ticket here?
Done! Please fix this errors away from the theme. it have been way too long with the same problems every update every single time… WooCommerce/WPML/eForm & all the jQuery conflicts definitely starts to get frustrating!
Help me understand…
So the answer was that it’s bugs and you will not consider this because I don’t have support time anymore?
If this are bugs in your theme that you introduced with the new update I still need to pay for support for you to fix/consider them?
it’s absurd!
Hi. Is there any way to limit end customer the scope of modification of the page layout, or mainpage for example ?
I mean, in most cases after some period of time the end clients modifying the layout so much the webshop starts looking really ugly, you know what I mean, your plugin has so many features, settings etct people who get such tool in their hands can spoil a lot in a short period of time
Is there any way to build a webshop using your Theme and after the job is don to limit somehow it to specific features like for example changing banners, text on them etc. but not doing a mess by removing sections or changing them so much (in a bad way) the whole webshop just stops represent this what I gave my end customer …... Just question.
Many of us webshop designers putting ours backlinks in the footer to our business pages to show the people that we have built that webshop and after period of time this what our potential customers may see on such webshops just does not represent the quality we gave to our end customer. So I am looking for a solution to protect somehow the quality of my work and let my end customers limited possibilities of breaking this what was built. Is it possible somehow ? I mean limit possibilities of your UX Builder (after I finish the project).
This tool is No 1 in my opinion but for a webshop designers, not for most of the end clients, they are so ovelhelmed amount of the settings ,possibilities etc they spoil this what was build quite fast
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I dont want to open up a support ticket, I just need a simle answer yes its possible , no its not possible, if possible I will more than happy to open support ticket (:
This is not our support platform, just a comment area. We encourage people to our Help Desk where they can get answers for the current and further questions.
Your answer is no, it’s not possible.
ok, understood, thanks.
Hi
I just wonder how this guy is able to make attribute as a list with that plugin you reccommend in docs. I buy that plugin but i’m unable to make same as this guy. Check it please: https://iconencasa.com/producto-icon/ecotech-natural/
I have same tools as him ( your theme + the premium plugin for attribute ) what is this? Custom code? Custom CSS? or just some missconfiguration from me?
Thanks
I mean by default is horizontal not vertical as he does. I can’t find the way to make each attribute vertical
Hi,
Have you tried contacting the author of the plugin?
No i thought is a flatsome customization. It isn’t ?
Question: Can I have the blog like this https://woodmart.xtemos.com/blog/category/design-trends/
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi Support,
Suddenly I have to create an Envato token. I registered it and then I get the message that I wouldn’t have bought a license when I have 3 licenses. I’m logged in to Envato with the correct account, so it can’t be due to that!
Hope to hear soon!
Best regards, Félice
Hi,
The “The provided token doesn’t seem to have Flatsome as a purchased item” message means the system couldn’t find Flatsome among the purchased items with the current account you’ve created the token.
Please log out from both build.envato.com and themeforest.com, log in to themeforest.com, check if Flatsome exists in the list of the purchased items, navigate to this link, log in with the same credentials as your themeforest.com account (which you purchased Flatsome) and create the token again.
Yes, it worked!
Cheers! 
Hello good day Happy New Year this is to inform you that I am having a issue with my client ever since the day I brought your theme my client say he doesn’t like you theme please I would like to return theme and get my money so that I can pay back my client
the client app report meet to police officer and I was told that I should return the money back please help me to refund the money
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