23248 comments found.
This is the best theme i’ve ever seen before. Best wish and love for our developer team.
Best Regards Kashful
Thanks, @kashfulbrand for Sharing your Experience with others 
, That is exactly what Porto and this team are all about, we do our best to be the best…
Please, replace {} with [] in theme inc\functions\general.php line 178
PHP 8 not support!
Fatal error at porto-functionality\content-types\porto-content-types.php on line 296
PHP 8 not support!
I have disable all reference to porto-content-types.php in plugin porto-functionality\porto-functionality.php resolve issue, to activate plugin. Not really a solution. Could you check this?
Hello, @b8engl,
Sorry to say that but we have not tested the Theme officially with PHP 8 till now, so you have to use PHP 4 for now, until we will test and release the update of the Theme as compatible with PHP 8.
Please Login in to your site via CPanel and edit the file general.php under wp-content/themes/porto/inc/functions and change the { } braces with [ ] braces on line 178, save changes and check your site after removing the browser cache.
&
Please make sure that you are using the very latest version of the Theme and Plugins as well.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 06/06/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
I was pointing to the solution on line 178
You didn’t review this line on 3 latest release. And I was using php 7.
What about the plugin, can you revise the porto-functionality.php?
Hello, @b8engl,
I am sorry for that, and I am forwarding this to our development department for fixing it with upcoming updates of the Theme.
Regarding plugin, there is no such issue in the latest Theme, and nor any of the customers reported such issue, the issue is only on your site and you have to debug it. Please make sure that you are using the very latest version of the Theme and Plugins and also delete the Porto Functionality plugin and Install again and check back.
Regards, P-THEMES.
And using php 4 is not very practical, even in a development environment!
Hello, @b8engl,
Are you talking about PHP 7.4 or only PHP 4? and What are the issues you are facing with that, can you please explain it more clearly, for my better understanding.
Regards, P-THEMES.
Thanks for taking the time to fix does issues.
I still get some errors on…
PHP Warning: Trying to access array offset on value of type null in …\themes\porto\functions.php on line 192 PHP Warning: Trying to access array offset on value of type null in …\themes\porto\functions.php on line 197 PHP Warning: Trying to access array offset on value of type null in …\themes\porto\functions.php on line 202 PHP Warning: Trying to access array offset on value of type null in …\themes\porto\functions.php on line 207 PHP Warning: Trying to access array offset on value of type null in …\themes\porto\functions.php on line 212 PHP Warning: Trying to access array offset on value of type null in …\themes\porto\functions.php on line 217
Hello, @b8engl,
Thanks for your notify, we will fix it with the upcoming update of the Theme soon, please be patience and these are simply the warnings and it will not affect your site, you can simply hide it for now by turning OFF the debug mode on your site.
Regards, P-THEMES.
This logs are from server side, in php log ok
Got it Thanks…
Hi, Can you please show me how to change back to Old Option Panel, I accidentally changed to LIVE OPTION PANEL, don’t like it and want to change it back. Please help.
Hello, @aqvapex,
Regarding the customize options, It is not disappeared, you just hide it and you can easily take it back again, Now if you hover over Porto you will find (Theme Options) and (Advanced Options) right, So if you click on Theme Options it will take you to the Live Theme Options Panel as showing in this screenshot: https://pasteboard.co/IhNS4ld.png and under Live Theme Options Panel you will find all the Theme Options, and If you go to Advanced Options, you will find only a Couple of Options as showing in this screenshot: https://pasteboard.co/IhNSSiI.png that is all, the customize options are not disappeared but only changed its places, But if you do not like this you can simply change it to the old Theme Options by clicking on the old panel button as showing in this screenshot: https://pasteboard.co/IhNV6gj.png Then all of the Theme Options will again come back as old Theme Options and the Advanced Options will disappear as showing in this screenshot: https://pasteboard.co/IhNVJZD.png and now if you want the Live Theme Options back again then you can simply switch it by cliking on the Live options as showing in this screenshot: https://pasteboard.co/IhNWdHP.png This is how it workes, Hope its all clear now.
Regards, P-THEMES.
Thanks for you reply, however, the problem is that I don’t have that switch back back on the panel to click. Is there any other way to change it back? via FTP or database?
Hello, @aqvapex,
It is working fine for me and for all the other Customers, and I am sorry but there is no other way.
Please follow the below listed debugging processes one by one, I am sure, it will help you in solving your issue, and if the issue will still persist then please remain all the third-party plugins deactivated on your site and then share your site WP-Admin Login details and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization via our support system, so that we will check it for you on your site.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itRegards, P-THEMES.
hola, actualize mi porto a 6.0.1 y se me borro los datos del “BLOCK”... envie un correo y me dijeron que “actualize” y que esos datos aparecerian en la pestaña “porto>templates builder”... pero no aparece…adjunto foto
https://ibb.co/ngKbgGQHello, @genpi,
Please make sure that you have also updated the plugins as well, and if yes then please contact us via our support system with your site WP Admin and CPanel Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hello, the Language bar was visible in the old Block tab, now we cannot determine which language the block we created will appear.
https://prnt.sc/wl0lh7 https://prnt.sc/wl0n68Hello, @rtrmax,
Please edit the particular block, and you will find the dropdown switcher for changing the language of the block in the wp-admin top bar, and you have to change the language from there and then change anything as per your requirements.
Regards, P-THEMES.
hai,
i use law firm 2 How to seting image corousel on center > https://www.screencast.com/t/BxqoUjfs result > https://www.screencast.com/t/RU5ii0KCg
And
I not show block on lift menu, on theme on my ither site block is show on law firm 2 demo > https://www.screencast.com/t/hI6G5uLrgWh on other site > https://www.screencast.com/t/k2s9jLe2Trj
Thanks
Hello, @imambudianto5.
1. Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
2. Really sorry for all the inconvenience you faced, we have found a workaround for it and implemented it with our latest update 6.0.1, so, please update your Theme to the very latest version 6.0.1 and check back, you will find all of your Blocks back into Porto >> Page Builder as showing below:
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
Hi,
Oke, i just create on support system, no of ticket #112250
Thanks
Hello, @imambudianto5.
I have just confirmed from the support department and they said that they already replied to your support ticket with a solution and they share this screenshot: https://postimg.cc/kRXCdhN7 so please check back your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Hi,
Okay, Thanks
You’re Welcome!!
I want to change the logo that appears in the newsletter subscription popup window but I cannot find where to edit that?
Hello, @auxiliaryjoel,
If you are using the WP Bakery version of the Demo, then please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
&
If you are using the Elementor version of the Demo then follow the below explanation:
That Newsletter Popup has been made using Blocks and then that Block has been used on Home Page using the Modal Dialog Box element, please edit your Home Page and then turn ON the navigator, now find the Modal Dialog Box into it, and edit it, you will find the shortcode of the Block set under it:
If you want to change the content then you have to go to Porto >> Template Builder >> Blocks and find and edit the particular block and change anything from there as per your requirements:
Regards, P-THEMES.
Hello, @gigamarket24,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Hello,
When a new footer is added from elementor, Why does the Header of the theme not showing? When the new footer is applied across the site, the header disappears.
Kindly Help.
Hello, @jude785,
This seems to be that you are using Elementor Pro Custom Footer or Header feature, That is a Premium plugin feature and it does not work with the Theme default Header and Footer, so you have to turn OFF that Premium plugin feature and use the Theme default Header and Footer and create your own with the help of Theme Options, so please contact Elementor Pro plugin support for it, Otherwise deactivate the plugin and use the free version of the plugin which came with prepackaged with the Theme.
https://www.portotheme.com/wordpress/porto/documentation/header-builder/
https://streamable.com/tlq4ab
https://smartwave.freshdesk.com/support/solutions/articles/12000056890--17-how-to-configure-footer-in-porto-wordpress-
Regards, P-THEMES.
Hello, how to deactivate my old license? code was used on another domain that is no longer available. (Can’t deactivate manually from wizard). Thank you!
Hello, @initONE,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi Porto
I fully understand, the Support Ticket System follows a queuing system.
Can you pls address #112216 ?
My site is broken.
Thanks.
Hello, @Peaceonearth,
I have just checked your site now and this is the actual issue: https://postimg.cc/ctttVj6B your site has an SSL certificate issue.
Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPS if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPS from HTTP there and save changes and then check your site after removing the browser cache.
Otherwise, you can use this plugin as well:
https://wordpress.org/plugins/really-simple-ssl/
Regards, P-THEMES.
Thanks – FIXED !!
You’re Welcome!!
I want to ask for help, my Porto theme looks like is not working properly with Elementor (Pro, updated). When starting editing any page, Elementor frontend editor loads good, but frontend page which I want to edit is not loaded. After deactivating plugins, the issue is still there. Elementor works after deactivating Porto theme. Did anyone have similar issue? Thank you a lot.
Wordpress 5.6 PHP 7.4
Hello, @acidMountain,
I have just tested the Theme at my end with the very latest version and it is working perfectly fine at my end, and here is the screenshot: https://postimg.cc/WtVRtrsX please deactivate all the third party plugins and contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi, I update the theme but the link for Blocks in the admin panel is missing. Any idea how to fix it so I can see the blocks link? Thanks.
Hello, @rtrmax,
Really sorry for all the inconvenience you faced, we have found a workaround for it and implemented it with our latest update 6.0.1, so, please update your Theme to the very latest version 6.0.1 and check back, you will find all of your Blocks back into Porto >> Page Builder as showing below:
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
I am using PORTO for a online shop, do you recommend the use of the WPBakery Page Builder or another method/plugin? and is there any DEMO page layouts in PORTO that require ELEMENTOR or VISUAL COMPOSER? and do you recommend using those with this Theme?
Hello, @auxiliaryjoel,
You can check all our Pre Built Demos here:
https://www.portotheme.com/wordpress/porto_landing/
And you can check all the Demos in Elementor or Visual Composer by clicking on these icons: https://postimg.cc/gw24LznS
Now you can only Import the single Demo with a single Page builder at a single time on a single site only.
Please read the below-given threads as well:
https://themeforest.net/comments/24196457
https://themeforest.net/comments/24419950
Regards, P-THEMES.
hola, actualizé el “Tema multipropósito y WooCommerce” y se me borró el “BLOCKS”, y nose a donde se fueron… hay pop-ups que dependen del block… pero no me aparece x ningun lado, alguien que me ayude pls
https://ibb.co/Z1kXRgYHello, @genpi,
Really sorry for all the inconvenience you faced, we have found a workaround for it and implemented it with our latest update 6.0.1, so, please update your Theme to the very latest version 6.0.1 and check back, you will find all of your Blocks back into Porto >> Page Builder as showing below:
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
Hi again
i want to add my logo in a svg format. PNG or JPG is not an option. Both look blurry and not good at all. My clients insists in having their logo in a svg format. Please advise. I can provide login credentials if needed. Thanks in advance
Hello, @pno,
I am sorry but this is not possible as there is no such option the Theme provides, you can only set the JPG and PNG images for logo only, so this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
OR
If you want to resize the Logo image, then simply copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
@media (min-width: 1220px){
#header .logo {
max-width: 300px !important;
}
}
Regards, P-THEMES.
Hi, There is something in the link structures that I want to change but I cannot find how to do it. I want to remove the “urun-kategori” part in the link structure I have given below. How do I do this?
https://havasskitabevi.com/urun-kategori/kitaplar/ikinci-el/Hello, @musakoc,
Sorry to say that but this is not possible, as there is no such option in our Theme for it, you can try with any third party plugin like Yoast SEO, which provides this functionality and better meets your requirements.
Regards, P-THEMES.
I would like to deregister the previous domain that was activated on this theme and use the license somewhere else.
Hello, @Dahlmann,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you very mutch
You’re Welcome!!!
Hi, sorry. I have post a support ticket, but I urgently need to solve the problem. After update Porto functionality in dynamic_style.css there are some css with this error: .main-menu-wrap { background-color: #FFF; padding: 10pxpx 0 10pxpx 0; }
Hello, @hobelixx,
Please completely read and follow all the instructions written in the below-given article one by one, I am sure it will help you in solving your issue:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hi, I update the theme but the link for Blocks in the admin panel is missing. Any idea how to fix it so I can see the blocks link? Thanks.
Hello, @gerard7803,
Really sorry for all the inconvenience you faced, we have found a workaround for it and implemented it with our latest update 6.0.1, so, please update your Theme to the very latest version 6.0.1 and check back, you will find all of your Blocks back into Porto >> Page Builder as showing below:
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
Hi, I try to change the font but is not taking the changes.
Hello, @gerard7803,
It might be the cache issue at your end nothing else, please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020799098--35-Unable-to-change-color-settings-or-Setting-from-Theme-Options-Cache-Problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/05/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
