23249 comments found.
Hi, I update the theme but the link for Blocks in the admin panel is missing. Any idea how to fix it so I can see the blocks link? Thanks.
Hello, @gerard7803,
Really sorry for all the inconvenience you faced, we have found a workaround for it and implemented it with our latest update 6.0.1, so, please update your Theme to the very latest version 6.0.1 and check back, you will find all of your Blocks back into Porto >> Page Builder as showing below:
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
Hi, I try to change the font but is not taking the changes.
Hello, @gerard7803,
It might be the cache issue at your end nothing else, please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020799098--35-Unable-to-change-color-settings-or-Setting-from-Theme-Options-Cache-Problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/05/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have a missing Call To Action. Alerts, Labels and many other widgets via WP Bakery. Any reason why?
Hello, @kopojib,
Please make sure that you are using the very latest version of the Theme and Plugins.
OR
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
How do we get the main header on all the inner pages (about us)? I cannot find how to do this anywhere.
I fixed the issue by deleting the footer elementor template I created, but now the footer blocks are not updating when I edit and save them.
Hello, @theclickdepot,
If you have made the Footer using Elementor Blocks, then please watch and follow the instructions showing in this video, I have created for you:
https://streamable.com/tlq4ab
Hope this helps.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 11/01/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
The porto single product elements are also now missing in elementor. Why? If you going to update you could atleast warn us this will happen? Just lost 4 days of work and I pay for support that takes so long to reply. I would like the fixes here please.
Hello, @matod,
Again those elements are not removed but those have a different place now, please go to Porto >> Page Builder >> Single Product and edit the Custom Product layout with elementor page builder and you will find all the elements as showing below:
Regards, P-THEMES.
YOUR NEW UPDATE removed my product layout I made and deleted it. I cannot now put up my custom product page? How do I FIX?
Hello, @matod,
Really sorry for all the inconvenience you faced, we have found a workaround for it and implemented it with our latest update 6.0.1, so, please update your Theme to the very latest version 6.0.1 and check back, you will find all of your Custom Product Layout back into Porto >> Page Builder as showing below:
Regards, P-THEMES.
Why are my product images all missing since update? And why has your update over riden my custom css in the porto panel? Every time you do an update you break my site!
Hello, @matod,
I have just checked your sites and both are working perfectly fine, there is no such issue of product images missing, please check the below-given screenshots and try to check your sites after removing the site and browser cache.
https://postimg.cc/YvWG01Cd
https://postimg.cc/nMSC1dsd
And I am sorry but that was the Major update and the Major update includes many new options/features and designs as well, so for security purposes and avoiding any inconvenience you should have to take the complete backup of your site before running the automatic update of the Theme.
So run the backup of your site, and then follow the instructions written in the below-given article to update the Theme on your site, I am sure it will work for you and it will not override your Custom CSS in Theme Options as well.
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
PORTO theme is a multipurpose theme, If you know how to use the WP Bakery Builder plugin, I’m sure you give the best output to all your website, That’s why I chose Zenithlead as a digital marketing agency to help my company website to get designed, and Yes I’m happy with the design that they have provided. Few have passed positive comments on my website design.
Thank you Porto Team
Hello, @Sreetradingco,
Thank-you kindly, @Sreetradingcol!! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!
Regards, P-THEMES.
hello, I just purchased the Porto Theme. Installed the Demo Shop 4, The home slider is messed up, images are whitened from center, moreover there is no Register button, whislist icon doesn’t appear, while “My Account” icon is lighter in color.
Hello, @Dfox2952,
I have just checked your site now and it is working perfectly fine at my end, please see the below given screenshot, it must be the cache issue at your end nothing else: https://postimg.cc/fkxFhFsL try to clear your site and browser cache.
Regards, P-THEMES.
Hello,
1.) I need to add additional images for variation products. What plugin do you recommend that will work well with this theme? I have tired a couple but they have changed the page layout.
Variation images should also be able to change with quick view swatches
2.) Is there a way to have a different single product layout for mobile and desktop version ?
Hello, @nadnan7321,
1. Sorry to say that but we have not officially tested any of the third-party plugins with our Theme for this reason so we are unable to suggest you in it, you can google it and try with any third party plugin which better meets your requirements.
2. No, Sorry to say that but this is not possible as there is no such option in our Theme for this, this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Hello, @gigamarket24,
Can you please share your site URL on which you are facing this issue so that I’ll check and provide you the best possible solution for it, I have checked this at my end on my test site and finds it is working perfectly fine, please clear your server, site and browser cache and check back, or contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
I really like your theme! Well done for supporting her! Pay more attention to Gutenberg. I also ask you to make gutenberg support in the new module Template Builder.
https://yadi.sk/d/YVHha2MZA9_uzAHello, @gigamarket24,
While we currently do not have that feature, I have submitted your idea as a feature request to our team so that they can consider it for future updates. Have a great day!
Regards, P-THEMES.
I miss Gutenberg in BlockBuilder ! I’m crying
Hello, @gigamarket24,
I am sorry but as I told you, While we currently do not have that feature, I have submitted your idea as a feature request to our team so that they can consider it for future updates. Have a great day!
Regards, P-THEMES.
Just purchased it and installed demo content. Spent more than an hour to find the news letter pop up setting but no luck. How to disable news letter pop up?
Hello, @dippi1,
That Newsletter Popup has been made using Blocks and then that Block has been used on Home Page using the Modal Dialog Box element, please edit your Home Page and then turn ON the navigator, now find the Modal Dialog Box into it, and edit it, you will find the shortcode of the Block set under it:
If you want to change the content then you have to go to Porto >> Template Builder >> Blocks and find and edit the particular block and change anything from there as per your requirements:
And if you simply want to delete this, you have to delete the Modal Dialog Box element:
Regards, P-THEMES.
Installed Porto theme. Most of the demo content hasn’t pulled though, everything up to date. please stop fobbing me off and fix this!!!!
Otherwise I shall need to seek a refund. we have spent 2 weeks now raising the same ticket and getting very limited support.
WILL SOMEONE PLEASE RESPOND WITH A SOLUTION I HAVE WAITED 2 WEEKS NOW. MY TICKET JUST GOT CLOSED WITH NO RESPONSE.
WHAT DO I NEED TO DO TO GET SOME SUPPORT FROM YOU? I HAVE PAID FOR 12 MONTH SUPPORT AND IM NOT EVEN GETTING 2 WEEKS SUPPORT!!!!!
Hello, @plattsho,
I am sorry but this is not true at all, we have provided you with all the possible solutions and here is the screenshot of your support ticket: https://postimg.cc/vghTSvYx
You have the issue with your server, which does not allow the upload the images from site pages or plugins and this is because of the file permission or some sort of server restrictions issue, which can only be solved by your hosting provider, and we have shared with you all the screenshots and a video explanation and solution as well as showing below:
Video: https://jmp.sh/TaKk3fw
I am sorry but server-side issue can be solved by the hosting provider only.
Regards, P-THEMES.
Hello, what’s the best translation plugin compatible with your theme ?
Hello, @blasterDev,
For site language use in a single translated language only, you can go with the Loco Translate plugin.
&
For site language use in multilanguage then you can go with the WPML plugin.
Regards, P-THEMES.
Hello, @gigamarket24,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.rtl .breadcrumb .delimiter.delimiter-2:before {
content: "\e81a" !important;
}
.rtl ul.breadcrumb {
direction: ltr !important;
}
Regards, P-THEMES.
thanks!
Most Welcome!! 
This is a pre sale question : I have a large size online shop (10000 products), thinking in upgrading to Porto, but this large size shop with thousands of photos, lead us to a host problem because of the numbers of files /inodes stored. With Porto is it possible to control/setup the number of resizes image files generated by the theme. Thanks
Hello, @esquemascoloridos,
First of all, thanks for showing your interest in Porto WordPress
By default, WordPress generates three sizes of each image that you upload. Themes and plugins can generate additional image sizes which can easily push the number between 5 – 10. If you have a lot of image-based content on your site, then after a while this may increase your storage needs and backup file size.Please read and follow the instructions written in the below-given docs:
https://www.wpbeginner.com/wp-tutorials/how-to-prevent-wordpress-from-generating-image-sizes/
https://premium.wpmudev.org/forums/topic/wp-is-creating-multiple-files-for-every-image-uploaded-more-than-4/
https://www.templatemonster.com/blog/fighting-duplicate-images-wordpress/
https://cloudinary.com/blog/introducing_cloudinary_s_wordpress_plugin_for_dynamic_images_and_video
https://wordpress.org/plugins/image-sizes/
And Regarding Theme generating Image Sizes, Please add the following code in the child theme’s functions.php.
add_action( 'after_setup_theme', 'porto_child_setup', 11 );
function porto_child_setup() {
remove_image_size('blog-large' );
remove_image_size( 'blog-medium' );
…
}
Please add “remove_image_size” functions with the image sizes to remove in … position in the upper code.
Regards, P-THEMES.
Really thanks for the advanced detailed answer regarding wp and Porto theme but still my doubt is alive. Considering that we only work with woocommerce single Products and variations, each is the minimum number of images generated by the theme, to avoid non used image multiplication and warranty site performance? Reading Porto wiki – Porto theme and on my perpective well, improves performance by Image optimization for different devices – generating multiple child images, but then my problem comes up!
https://www.portotheme.com/wordpress/porto/documentation/image-sizes/Remark:Previous question was done considering that WP different size image generarion is disable.
Thanks for the great reply
Hello, @esquemascoloridos,
Please read my reply again, And Regarding Theme generating Image Sizes, Please add the following code in the child theme’s functions.php.
add_action( 'after_setup_theme', 'porto_child_setup', 11 );
function porto_child_setup() {
remove_image_size('blog-large' );
remove_image_size( 'blog-medium' );
…
}
Please add “remove_image_size” functions with the image sizes to remove in … position in the upper code.
Other than that you can try any third-party plugin which better meets your requirements or you can avail of the paid Customization services as well.
Regards, P-THEMES.
Sorry, I can not apply the function because I don’t have the theme, as I previously mentioned on my first question this is a pre-sale question( I would like to buy the theme after a clarification. “Considering that we only work with woocommerce single Products and variations, each is the minimum number of images generated by the theme, to avoid non used image multiplication and warranty site performance?” Thanks
Hello, @esquemascoloridos,
You have to Customize the function and Theme Core files as per your requirements otherwise this can be achieved using paid Customization.
Regards, P-THEMES.
Every time I open the toggling icon list to edit the title, after typing a few words, it closes out on me. Can you help me with this?
Hello, @carson2202,
Can you please share the screenshot of your issue that which “toggling icon list to edit the title” you are talking about? and if possible with your site WP-Admin Login details via our support system so that our experts will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Hi, I changed the “Mini Cart Content Type” in “Off Canvas”. This option work on desktop view, but I need to be show also on mobile devices, otherwise I can’t view my item on the cart… There is a custom CSS to fix it?
Hello, @Rocky82,
I have just checked it with the very latest version at my end on my test site and it is working perfectly fine at my end, please check it on my test site here: https://postimg.cc/rdLFzxvN
http://hubdatasolutions.com/pearl/porto/wpbakerydemo-for-aizaz/
So please follow the below listed debugging processes one by one, I am sure it will help you in solving your issue:
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 27/02/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
I just installed Porto, after not having used it for 3-4 months, i loaded a demo and the “BLOCKS” section is gone from the admin menu, i dont see it anywhere. Where can i find it? Also, with Elementor demo installs, how do you change/edit/delete the newsletter pop up box. I see the links you share on here for the WP Bakery edit of the pop up but i cant find any info on how to edit the pop up for Elementor installs. Thanks.
Hello, @JohnCorsner,
Really sorry for all the inconvenience you faced, we have found a workaround for it and implemented it with our latest update 6.0.1, so, please update your Theme to the very latest version 6.0.1 and check back, you will find all of your Blocks back into Porto >> Page Builder as showing below:
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs2. That Newsletter Popup has been made using Blocks and then that Block has been used on Home Page using the Modal Box element, so please edit your Home Page and turn ON the navigator from page setting and then find the Modal Box element, if you want to remove that pop up then delete it and update the page or if you want to change the content then you have to go to Blocks and finds and edit the particular Block and change anything from there as per your requirements.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 23/05/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Thanks for your support even though my support period has ended. I appreciate that. I’ll be sure to pick up another 12 months of support after I’m done typing this out.
I was not aware that the Blocks menu item on the main Wordpress admin menu had been removed and blocks had been moved to Porto > Template Builder. As I said, I had not used Porto in 3-4 months and last I recall Blocks had their own link in the main Admin Dashboard Menu. I will update to 6.0.1. and see if Blocks appear in the template builder because as of right now they are not showing. Thanks again for your help.
You’re Welcome!!
Is there any setting in Porto that would hide the price in Shop pages for Guest users? Switching to Storefront fixes this so it looks like it could be some setting in Porto. Thanks
Hello, @WebWizardsDev,
First of all, thanks for showing your interest in Porto WordPress
Yes, we have the option in our Theme under Theme Options >> WooCommerce as showing in this screenshot: https://postimg.cc/w3SDWpK2
Regards, P-THEMES.
Thank you. In the site, all the options in your screenshot are checked, the price appears for logged in users, but does not appear for guests (logged out). How can we make it appear for logged out users also?
Hello, @WebWizardsDev,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
