917 comments found.
Hello,
I bought the theme and I got it broken
I found the problem – all the elements of the Elementor are display:block; by default ! this is how it looks like on the inspect -
.elementor .elementor-section .elementor-container { display: block; }
so all of the columns are not vertically aligned , and I cant build the header, footer, pages, as I want. I would like to get a fixed theme. thank you Aimee.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I am unable to use elementor pro, and also after setting up the theme the header is not setting accordingly and the theme is with free plugins only.
Hi,
The theme work fine with Elementor free plugin and not needed to use Elementor Pro.
Please submit a ticket and we’ll check your problems: http://oceanthemes.ticksy.com/
Thank you
hello, your theme not compatible with elementor latest version. its column problem.
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
Dear theme owners,
I have a some pre-sale question about purchase process.
Do you have integration system between the payment process and registration on the SaaS application?
Thanks in advance!
Best Regards, Marko
Hi Marko!
Sorry, our theme does not integrate the system between the payment process and registration on the SaaS application.
Best Regards,
OceanThemes
Hi,
Thanks for quick answer.
Best Regards, Marko
I changed the Permalink Setting from Plain to Post Name, which resulted in a mass 404 error. How to fix and still use Post Name.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I changed the Permalink Setting from Plain to Post Name, which resulted in a mass 404 error. How to fix and still use Post Name.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I am trying to extend the css for the icon box so that multiple boxes in a container row can be set to the same height (as required by the one with the most text). – See the “our services” section on the demo home-5 page. Change the text on one box to be longer than the rest of the boxes
I was able to set the height to a fixed value (selector .icon-box-s2 {height: 375px} on the container the icon boxes are in. I tried to use height: 100% but that didn’t work.
Thanks, Terry
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi. Thank you for making this beautiful but easy to use Thame. It is my lifesaver because I need to impress my boss, at this moment. I made a simple change to your theme, and finally, it’s close to open. Thank you again.
1. However, today I found there are no ‘single portfolio’ pages in imported demo data. Could you help me about this, please?
2. My superviser told me to cancel my payment for this and then pay with corporate’s card to recover my expences. I guess this is for accounting issue. Is this possible process?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I’m trying to update the footer content but when I went through Footers and update it, its not updating the changes on the website. Is it the right way to do it? Thanks!
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi team, got a email stating there is update in theme. Is there any way to update from admin panel of wordpress or do I need to do manually. Can you explain the process of updating the theme. Thank in advance.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
My client wants many tabs in the menu. The overflow goes off the page. How can I text wrap to create two lines of menu?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
The PSD zip is missing new demos starting from home-6. Can you please update it?
Yes, sure. We’ll upload new PSD files for download as soon as possible, Thanks
Hello, I have purchased and setup my website using your theme. Now the site is very very slow. How to make your site faster? How to fix?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello! how to change the loading page
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, how do we remove the Engitech loader when we click between pages. I just want a quicker load rather than having it use the engitech loader
here is my support code: 33593235-689f-4ad6-b4c5-672dca16da98
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I load your theme from Envato elements but it seems like the screen of it is not same with the one in your video tutorial. Engitech
It also does not work on wordpress 5.6 too. Is it the same version with the one you sell in this page?
ticket #2655417
Hi,
Engitech theme work fine on WordPress 5.6 and we have added three new homepages in latest version.
Thank you
hi , Sorry for taking your time, I bought the theme, but isn’t it supposed to be the elementor builder pro version from the popular plugins? The free version is already available everywhere, also I couldn’t see the yoaseo extension and the w3 cache plugin. Will I download them separately.
I’ll be glad, if you help me ?
Hi,
Sure, We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Are the accent images included?
Yes, All PSD files is included, you can easy use accent images to build your website. Thanks
Ok and as per the main images, do you provide a list of where I can buy them? I should use my own.. but incase.. I don’t have one that suits the page.
Hi,
Yes, Sure. We’ll provide a link URL to you buy images for your website.
Thank you
Hi, i purchased your theme and am using it for my website. please how can i increase the speed of my website, it loads so slow.
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
I am having a problem with the footer. I have footer 2 selected. I made edits to Footer 2. The edits show when I’m in the footer, but they do not show on the website. How do I get the edits to show on footer 2 that I have made?
Thanks.
Hi,
Please read more this documentation guide: http://oceanthemes.net/docs/engitech/footer/
Select footer layout in edit page and customize.
Thank you
I opened Footer 2 and made changes to Footer 2, I customized it. Yet it is still showing the original Footer 2 – none of the changes show in the footer. When you open the footer2, the changes I made are there. Yet they do not show on the the actual website.
I am not able to open the footers in Elementor. How do I fix that?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you