262 comments found.
Hello! I am trying to activate my theme skin surgery to another domain .. Can anybody help me ? I changed domain and the theme is not activated
My new domain is frangoulis-plastikos.gr ..
I tried to use support with the purchase code but it writes the code has already been used ..
Please, send us your purchase code with this request to pthemeshelp@gmail.com
Best regards
Please return back to me urgently
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions..
Best regards
Whenever we update the theme to latest version, why it is resetting my home page setting, I am using a custom static page as home page, but after the theme update it will reset to blank (settings > reading)and will be displaying blog as home page, also after each theme update why you are inserting demo blog posts? Is there a way to stop these issues?
Hello,
Thank you for your purchase.
You should submit ticket in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
As far as i see your support period was already expired, please, renew it.
Best regards
Thank you.
how is your support?
Thanks. Few pre-sale questions
The theme comes with bakery? I mean demo conteny created by using bakery?
The color fully custumizeable on panel? Not only preset colors?
Hello,
Thank you for your purchase.
You should submit ticket in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Yes, our theme comes with WPbakery.
Best regards
Your medical Laboratory theme is not working properly
Hello,
Thank you for your purchase.
Please, submit ticket in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
Best regards
It s showing “It comes from assets/front_enqueue_css.css file”. Please provide a fix for this soon. Our client website is almost done and now its giving this error. Its really important for us to get this fixed
Hello,
Please, submit ticket in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
Best regards
It s showing “It comes from assets/front_enqueue_css.css file”. Please provide a fix for this soon
Hello,
Please, submit ticket in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
WPBakery is not working from yesterday, we want to change few images. We are not able to change images. Its asking us to purchase License.
I hope we dont need to purchase it separately. Please guide us.
Hello,
Thank you for your purchase. Please, submit ticket in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
you don’t need to buy is separately. Our developer will provide required updates.
Best regards
Hi, I want to know in your plugin Is lab report feature available or not?
Thanks
Is it available?
Hello,
Unfortunately We don’t have lab report feature.
Best regards
If i buy this one is there any plugin you know which will help me out?
unfortunately we don’t know.
Please reset my license as I have migrated from UAT to Production. Thanks!
I paid for this support and that’s the support I am getting? 15 hours has passed and no reply? My live site is showing all my visitors the error message!
What is the point of purchasing support license when a basic transfer of purchase code isn’t resolved in 24 hours
Hello,
As far as I see your original request was 19 hours ago – http://joxi.ru/Vm6PDP1CvXB78A Was your issue resolved?
Best regards
After changing the domain, I cannot activate the key on the new site. Please contact me to help resolve this issue. Thank you in advance.
Hello,
Thank you for your purchase. As far as i know we are already in touch by mail.
Best regards
Thanks for the quick solution to my question and for the wonderful wordpress theme.
thank you!
hello, If I buying this template https://www.portotheme.com/wordpress/medin/demo5/ for Ophthalmology, can I build subpages or is it just one pager?
Hello,
Thank you for your purchase.
Please, submit ticket in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Hello, Could you tell me how I change the title that appears on the blog? Blog Posts Isotope appears on the page. Thanks for your help
Hello,
Thank you for your purchase. Please, submit ticket in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Hi, I am interested in purchasing these theme. Is it possible to have a separate page for blog (instead of parallax)? Also, do you have a demo which includes WooCommerce? If I purchase this, do I get access to the Porto Studio? I do not see this theme on your website under https://www.portotheme.com/our-products/#*. Should I just buy the Porto Multipurpose Wordpress theme and get this or are they separate?
Hello,
Thank you for the interest to our theme.
1) Yes, it is possible to have separate page for log.
2) Here is woocommerce demo – https://www.portotheme.com/wordpress/medin/demo3/shop/
3) this are separate items – porto and medin. So, you need to buy exactly this item if you wish to have it.
Best regards
Thank you for your response. Is there a way to get the MedIn sidebar (Location, working time, request form, doctors timetable, quick pricing, emergency case) on the Porto theme or is this only available on MedIn?
unfortunately we don’t have such option for Porto theme.
Best regards
Добрый день. Месяц назад была найдена уязвимость в плагине WPBakery и крайне рекомендуется обновиться до версии 6.4.1 я пробовал поставить эту версию, но сайт ломается. Сделайте пожалуйста обновление плагина и поддержку этой версии плагина.
Большое спасибо.
Ссылка где говориться об опасности старой версии https://www.wordfence.com/blog/2020/10/vulnerability-exposes-over-4-million-sites-using-wpbakery/Добрый день: Хорошо, мы проверим этот момент.
Добрый день. Уже версия 6.4.2 вышла
Hi guys! how can i hide the back to top icon?
Hello,
Thank you for your purchase. Please, submit ticket in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Hello, i bought the wordpress files, but i dont can edit dashboard with wpbakery, the home page not show the editions, can you help me?
Hello,
Thank you for your purchase. Please, submit ticket in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
Best regards
Здравствуйте. Я видел в теме Porto функционал Blocks. Можно как-нибудь реализовать в данной теме эту фичу
? Очень бы пригодилось
Добрый день.
Спасибо за покупку. Мы обдумаем Ваше предложение.
Hi Support Team, I purchased your Medin Wordpress Theme last month for one of my project. I worked on one of my personal web hosting because my client has his website already live. Now I migrated the website to my client’s server but your red message is appearing all over the screen.
“PLEASE, ACTIVATE OUR THEME! Thank you for interest to our product. If you don’t want to see this block you should ENTER YOUR CODE in Customizer or BUY LICENSE at Themeforest
I read in your documentation that we have to send you a support ticket to reset the license to the new domain. Please I need it to be done today as I’m handling the website.
I sent you a support ticket already.
Old domain: http://ecare.thedesigntribunal.com/ New domain: https://www.ecare-services.co.uk/
Thanks
Hello,
Thank you for your purchase. What is the link to your ticket?
Best regards
Hi guys! please can you inform to layer slider to fix the problem in your theme???
Common Issues With WordPress 5.5 A large number of users are experiencing an unresponsive interface and issues displaying their sliders. Although LayerSlider is fully compatible with WP 5.5, outdated 3rd party plugins and themes can cause issues affecting the entire site, including LayerSlider. An easy fix is to install the Enable jQuery Migrate Helper plugin by the official WordPress Team. We strongly encourage everyone to update every plugin and theme to their latest versions by visiting the place where they was purchased/downloaded. If needed, seek out the authors of the affected items and ask them to make the necessary changes.
Thanks a lot.
Hello,
Thank you for your purchase. Please, submit ticket in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
Best regards