28320 comments found.
It looks like your demo is using NitroPack, is this included?
Hi,
No, Nitropack is a 3rd party service.
Hi, do you have a banner where the entire background image is a button as well as the “shop now” button? If so, what is it called, and where can I find it?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, Can you upload multiple products on to the shop using csv or excel? I have over 200 products I would like on the shop
Hi,
That’s related to WordPress and WooCommerce, not Flatsome. You can use a 3rd party bulk import plugin.
Is it somehow possible to filter the Product Categories in the Shop Sidebar so it only shows children of the CURRENT Product Category?
It currently displayes ALL categories, but I want it to only display the Children of the CURRENT Category I am currently on.
So if I have Top Level > Sub Level 1..n > Sub Sub Level 1..n I want to only show Sub Level 1 > Sub Sub Level 1..n when I go to the Sub Level 1 Category Page.
I realize this probably requires some coding – I would happily renew my support period if you could provide me with a solution for this! I purchased the product a few ywars back, and haven’t really used it yet.
Hi,
That filter widget belongs to WooCommerce, not Flatsome. You can use a 3rd party WooCommerce filter plugin. Flatsome is compatible with all official WooCommerce extensions and FacetWP plugin.
Thing is – it is a widget native to the theme (as far as I can see) , and it isn’t a filter. It actually navigates to the Category Page- which I haven’t seen ANY other plug-ins do, they ALL aply a filter instead of linking to the actual page
That’s the “Product Categories” widget of WooCommerce.
Theme UX Builder not working at all, it will not load the pre-designed Flatsome Studio anymore. I see a lot of people have problems with it. Is there a fix?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Every time I try to add a product to cart, even when the the size has been selected and there is a given price, I get the message “Please choose product options” how to fix this?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello, recently my theme was updated and now I cannot edit the content created with ux-builder through the conventional wordpress page editor. It tells me “This content can only be edited in UX Builder.” Before I could copy all the code and paste it to a new page and then modify the text and images with ux builder. In this way I had several similar pages with the same format and if I wanted to create a new one, I just had to copy, paste and modify the text. With the new theme update I cannot do this because I cannot see the code of the page. Can you help me or change this to work as before?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I just upgrade to the latest version (3.13.1) and now I can’t change the row width to “full”. Everything is boxed now. Seems to be a legit glitch.
Hi,
Can you submit a support ticket here?
Theme UX Builder not working at all, Only on Loading mode also not showing category folder images on home screen or products images of the category. after purchasing and installation of site m it got very slow too.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Ticket ID: 129128
It is very strange to see the support from your end, Response is very slow. Kindly please resolve my problem or if u cant kindly send the refund I will take some other theme, No problem, as I am chasing the same since 4-5 days, You think is it Good??
Our response time is around 2 business days as stated at the top of the Support tab. I see that you’ve submitted your first ticket on Jan 10, 17:20, and it was answered on Jan 11, 16:32. You’ll get an answer shortly.
my website encounter http error 500. all plugins are deactivated but the themes does not work properly anymore. UBX builder just keep on loading.how to fix this?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I would like to confirm that the theme supports two languages Arabic & English
Hi,
If you mean a multilanguage website, you’ll need a 3rd party plugin like WPML or Polylang.
hi if one language ( Arabic ) How can be set
Hello, I don’t understand something…
I when I create a block I see it in full size:
https://imgur.com/55gsawobut but when I add it to my footer, because I want to see it in every page, it becomes not full sized anymore
https://imgur.com/z7luMY9Could you please help me to fix that?
Thank you!
Hi,
The footer width is limited by the value you entered into Flatsome>Theme Options>Layout>Container width.
I’m loving this theme! But I would like to see the possibility to also exclude products / product categories with “products” in the UX-builder. Would help a lot!
Hi,
You can vote on an existing feature request or submit a request here for a new feature you want to see on Flatsome.
Top rated features will be included in our developer’s to-do list.
I want to report a bug with the search box. Sometimes, the background of live search images suggestions is white, sometimes is transparent. It’s random, I cannot tell when it happens. So, sometimes it covers the text I have below, sometimes the results are over the text, and it’s ugly (the results of live search and other text below are mixed together).
You can see how it looks : https://imgur.com/a/S8diEcO
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Ok, I will. Thanks !
Hi! Can we disable the build in lazy-load-feature in flatsome now that Wordpress 5.5. does it out of the box, or would you advice run the flatsome-lazy-load-feature at the same time? Thanks for a hint!
Hi,
You can use the lazy loading feature of Flatsome unless seeing visual problems on the frontend.
Hello one question I want to update the template to the latest version but I don’t want to lose the changes I have made, is it possible? my website is: www.machinecenter.cl I wait your answer, Greetings from Chile
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Good Morning I am happy to buy Flatsome theme. Can I use flatsome theme to build 2 websites ? is there any restrictions to use it for multiple websites? Please let me know
Regards Murali
Hi,
You can use one license on one domain at a time.
Hello i am interested to buy your theme but i have a question it is possible to have on two web addresses your theme beacuse i have a complex project first address to be my live site (licence of zour theme to be here) second address the place where i can tested some plugins with your theme (closed website beacuse i have a complex project) and if is possible how to do experiment thank you in advance
Hi,
Yes, you can use the theme in development, local, staging or testing areas without registering.
Hello, can you please guide me on translating off-canvas cart? I tried woocommerce .po file and theme’s .po file, without any luck.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi,
Could you please advise on how to make a single post full width. I’ve searched the comments (and seen comments spanning back 7 years that it would be added as a feature), but I can’t seem to find anywhere in the comments where it states how to do this?
I’ve messed around a bit on the CSS and can kind of fake part of it, but I’m wondering if there is a more suitable workaround?
Many thanks
Actually don’t worry, I’ve setup a workable solution.
Actually there is one issue with this approach, using UX builder obfuscates the auto snippet generated on the posts archive page. Any idea on a workaround?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.