Hello, @ebawadikji,

Sorry to say that but you can not directly edit the Shop Page because it is an Archive page and you can not directly edit any of the Archive pages.

If you want to change/remove the Banner on Shop Page: Please watch and follow the instructions showing in this video:

https://youtu.be/qlhOBpYDw9Y

If you want to change/set the Sidebar of the Shop Page: Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-

If you want to change the Style and Layout if the Shop Page you can change/set it from Appearance >> Theme Options >> WooCommerce >> Product Archives as per your requirements.

If you manually want to add some data on Shop Page then please go to WP-Dashboard >> Pages and finds and Edit the Shop page and add/remove/set any data on it using WP Bakery elements as per your requirements.

Hope it helps and all clears.

Regards, P-THEMES.

Hello, @stufiweb,

I think you have not read my previous message properly, I have shared the changed path with you which is wp-content/languages/loco/themes please read the above message again carefully and it will not affect/override your language whenever you will update the Theme.

Regards, P-THEMES.

Thank you for your answer and sry, that i didnt get it right. I was a bit confused about the mentioned Spanish Language Files It should work now. Best Regards!

No, Problem, and You’re Welcome!!!

Hello, @gigamarket24,

Thanks for your notify, Can you please share the small video clip of the issue for replicate it at my end, so that we will check it in more deep?

Regards, P-THEMES.

Hello, @gigamarket24,

I have just tested the same thing at my end and it is working perfectly fine, here is the video: https://streamable.com/vdwlja it is not the bug/issue, this is just the screen size and fingers tap issue, the screen size is small and the icons are small as well so that is the reason the fingers are not tapping it properly, you have to tap at the very correct point and it will work for you with a single tap.

Regards, P-THEMES.

Hello, @ebawadikji,

Can you please explain your issue more clearly, if possible with the help of screenshots and with some more explaination so that it will help me to understand it properly.

Regards, P-THEMES.

Hello, @Dalimir,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.

OR

You can try with any third party plugin which better meets your requirements, unfortunately, we have not tested any of the third party plugin for this reason with our Theme officillay till now, so we are unable to suggest you on this, you can Google and try with any third party plugin at your own risk as we do not provide our dedicated support for any of the third party plugin.

Regards, P-THEMES.

Thanks for the detailed answer. I also can’t put a gif file or animated PNG as an image for the product?

Hello, @Dalimir,

I am sorry but this is also not possible, you can only add/insert/set the JPG or PNG file of the image for product.

Regards, P-THEMES.

Hello, @Dalimir,

Yes, Please update your WooCommerce version to 4.9.0, as the latest Porto WordPress Theme 6.0.2 is fully compaitable with the latest version of the WooCommerce.

Regards, P-THEMES.

Hello, @elissoncosta,

Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

@media(max-width: 991px){
.page-image.single {
    display: none !important;
}
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/05/2021. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi, this support is for my customer’s license, who bought it less than 2 months ago through the lowbrazilmotors@gmail.com account. (you can consult there). It’s on his website that’s causing problems.

I just adjusted the code, but it didn’t work. And I need to leave the code duplicated, otherwise, on the normal site, the image will reappear.

Anyway, I see this as a problem in your theme that should be fixed, when I put an image on the link (featured image) it should appear ONLY on IT and not on the website home, messing up the whole thing.

Hello, @elissoncosta,

The code is working fine for me on your provided site, and if it is not working for you, then please ask your client to contact us via our support system with his Envato theme purchased account and purchase code so that our support staff will check and help him out on his site.

Regards, P-THEMES.

Hello, @hewal02,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @cnetcurity,

Please update your Theme to the very latest version, I am sure it will solve your issue.

First of all, please update the WordPress to the very latest version, and then you have to update the Theme to the very latest version and finally, you have to update the plugins as well and check back your site after removing the browser cache.

Changelog:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Regards, P-THEMES.

Hello, @mayardigital,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @kilnary3,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Regards, P-THEMES.

How do I find access that theme purchase account support? I just want to make sure I ask in the right place because I’ve now reached out for support in 3 different ways on 3 different pages—here, Envato, and here: https://www.portotheme.com/support/.

This other issue is that I don’t believe I have a Porto WordPress theme purchase account because I had a web designer who set it up and she is not responding to my messages and it says I have no account with any of my email addresses. I reached out through “Having a Problem with Register?” on the Porto theme support page.

Let me know if there is anything else that you recommend I do to get this issue resolved ASAP.

Thank you.

Hello, @kilnary3,

Please contact Envato and tell them all this to Envato and then Envato will help you in this case, until and unless you will not have the purchase code, we are not able to help you out.

Regards, P-THEMES.

Hello, @Zucker84,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @trcnam,

1. The Breadcrumbs that has been set on that Demo is using SVG code, and I think, the update creates an issue on your site and it depends on how you have updated the Theme and also on third party plugin confliction and on the cache as well, first please read and follow all the instructions written in the below-given article:

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

If this will not work for you, then please contact your hosting provider and ask to run the backup of your site for you and then update the Theme again by following this article given below and make sure to deactivate all the third-party plugins before updating the Theme and I am sure you will not finds the single issue.

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

2. Please make sure that you have checked YES “porto_builder” from WP Bakery >> Role Manager as showing below:

https://ibb.co/HxM9P8p

If the option is already checked then deactivate all the third-party plugins and check back your site after removing the browser cache.

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 01/02/2018. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @Jettools,

Can you please share the URL of the page having issue so that I’ll check and provide you the best possible solution for it.

Regards, P-THEMES.

Example: https://jettools.fi/tuote/jet-jdbs5-laikka-nauhahiomakone/

Hello, @Jettools,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

.woocommerce-tabs .tab-content#tab-description {
    padding-left: 10px !important;
}

Regards, P-THEMES.

Hello, @charmels,

You are using two-page builders at the same time on the same site, which is creating an issue on your site, please read the below-given threads, and also please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.

https://themeforest.net/comments/24196457

https://themeforest.net/comments/24419950

Regards, P-THEMES.

Issue is resolved.

Sound’s Good!!

Hello, @auxiliaryjoel,

Are you using the WP Bakery version of the Demo? or Elementor version of the Demo or the Visual Composer version of the Demo.

Regards, P-THEMES.

I am using WPBakery and the Demo I have setup is the “Shop 3” demo

Hello, @auxiliaryjoel,

Please edit your Home Page and scroll below, you will find Porto Modal Box element, and when you edit it, you will find the shortcode of the block added in it, for the content as showing below:

This means that the content is coming from Blocks, so you have to go to Porto >> Template Builder and finds and edit the particular block as showing below:

Now, edit the row, and go to Design options and change the background image as showing below as per your requirements.

Regards, P-THEMES.

Hello, @suzai,

Please and follow the instructions written in the Theme Documentation here in point # 3:

https://www.portotheme.com/wordpress/porto/documentation/elements-list/

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 28/01/2020. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @monkeyface,

By default Porto WordPress provides two functionalities while Importing the Demo content, While Importing any new Demo on your site having content in it, then you have an option: ”Override existing contents”, If you checked it (YES) then it will override all the previous content you have on your site like Posts, Products, Pages, etc.. and vice versa: https://postimg.cc/p9yqzmMP , so you have to uncheck it and it will not override your existing content.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/11/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @aschweizer,

Those are the images for Demo and dummy purposes, so if you want, you can use those on your site as well as per your requirements.

But you have to download those images and then upload those images again into your site and then use those, do not use the direct link of the images otherwise, in the future, if we change the images it will affect your site directly.

Regards, P-THEMES.