23207 comments found.
Hello, I want to reuse my license on another website but i cannot deactivate from the previous website because the website has been discontinued. How do I retrieve my license so I can use it on my new website?
Hello, @tommysyn,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, in Germany it is a duty to show the shipping costs on the product page. How can I do that?
Hello, @Mosqk,
Sorry to say that but this is coming from WooCommerce and our Theme does not have any influence on it, you can Google it or read the below-given threads and articles, and this requires Customization.
https://wordpress.org/support/topic/show-shipping-method-on-product-page/
https://stackoverflow.com/questions/47409734/display-shipping-cost-on-product-page-woocommerce
https://wordpress.stackexchange.com/questions/116916/woocommerce-show-shipping-cost-on-product-page/176919
https://wordpress.org/support/topic/show-shipping-method-on-product-page/
Regards, P-THEMES.
Hello, I would like it to appear the name of the color selected when I choose one in a product. Is it possible?
Hello, @lolatapia,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at or hire a developer.
Regards, P-THEMES.
how to change text color in Sticky Header?
Hello, @kumitanaonline,
You can change the color of the Main Menu in the sticky header from Porto >> Theme Options >> Skin >> Main Menu as per your requirements.
Regards, P-THEMES.
Hey, we are searching for a new theme – as our old one wasn’t compatible with woocommerce variable product images. Is porto compatible with it? Is there any support if we buy it and it’s not compatible?
Thank you very much
Hello, @spiele4us,
First of all, thanks for showing your interest in Porto WordPress 
Please watch this video: https://jmp.sh/Fd7K6ti this is the possible option for variable product variations and variable product images in our Theme.
Regards, P-THEMES.
Hello, I just did a theme update and all my bloks have disappear
Fixed
Sound’s Great!
I just bought the theme twice please help me change the background color and text color of add to cart button.
Hello, @kumitanaonline,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back and you can change the color in the given code as per your requirements.
ul.products li.product-col .add-links .button {
background-color: red !important;
color: yellow !important;
}
Regards, P-THEMES.
Hi, I was used this theme for my ecommerce site but that site is not existing anymore. Can I use the same purchase code for my new project? I will use theme for only one site.
Hello, @mantaskubilius,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi
How can we show the name of the logged-in user in the header? We want to output a Link to the Login Page if the user is not logged in and display his name if he is logged in and link that to the account page.
It has been resolved with custom shortcodes.
Sound’s Good!!
You are the best
Hi SW, i’ve a plugin conflict problem between porto functionality and wpbackery. After update, page editor and wpbackery stop working in the page editor, if i disable porto functionality all work fine again. I tried to delete and re-install porto functionality but nothing happened.
Regards
Hello, @lukezed,
Can you please contact us via our support system with your site WP Admin and CPanel Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
Hi, we’re having some issues with our website when we tried to update the theme:
Fatal error: Uncaught Error: Call to undefined function vc_shortcode_custom_css_class() in /home/u606888680/domains/www/public_html/wp-content/plugins/porto-functionality/shortcodes/templates/porto_buttons.php:48 Stack trace: #0 /home/u606888680/domains/www/public_html/wp-content/plugins/porto-functionality/shortcodes/shortcodes/porto_buttons.php(11): include() #1 /home/u606888680/domains/www/public_html/wp-includes/shortcodes.php(343): porto_shortcode_buttons(Array, ’’, ‘porto_buttons’) #2 [internal function]: do_shortcode_tag(Array) #3 /home/u606888680/domains/www/public_html/wp-includes/shortcodes.php(218): preg_replace_callback(’/\\[(\\[?)(porto_…’, ‘do_shortcode_ta…’, ‘
[vc_row css=...’) #4 /home/u606888680/domains/www/public_html/wp-includes/class-wp-hook.php(287): do_shortcode(‘
[vc_row css=...’) #5 /home/u606888680/domains/www/public_html/wp-includes/plugin.php(212): WP_Hook->apply_filters(‘
[vc_row css=...’, Array) #6 /home/u606888680/dom in /home/u606888680/domains/www/public_html/wp-content/plugins/porto-functionality/shortcodes/templates/porto_buttons.php on line 48
Can you please help us? Thanks!
Hello, @cammproductions,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hi @PT-Support2 Yes, we’re waiting for our client to send us the purchase code, ‘cause she bought it with her account, so we can send you an email from the support page.
We’re having troubles with woocommerce and also with contact form 7. Do you know why could this be?
Thanks!
Hello, @cammproductions,
Great!!, Once your client will send you the purchase code PDF file then please share that purchase code PDF with us via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.
Regards, P-THEMES.
Hi, I have a problem with the size and color selector on mobile. When I select a size and I touch the color, the size turns unselected, and same thing when I select the size again. What can I do? Thanks!
Hello, @lolatapia,
Please follow all the below listed debugging processes one by one, I am sure it will help you in solving your issue, Otherwise, please remain all the third party plugins deactivated on your site and share your site WP Admin Login details and the permission to debug your site which includes deactivating all the third party plugins and on site Customization as well so that we will check it for you on your site.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itRegards, P-THEMES.
Thank you so much, with the theme update it is already working, but now all my blocks have disappear. How can I fix it?
Fixed, I update the Porto block plugin and now it is working. Than you
Sound’s Good!!
Hello, @michaeltemim,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Buongiorno, ho un problema con l’impostazione di accesso / registrazione da parte di un utente. Il link collega a # e non ho toccato nessuna impostazione. Dove si impostano questi campi? Anche la variazione dei testi “Benvenuto Accedi / Registrati” da dove si esegue? Nella personalizzazione non ho trovato possibilità di modifica. Grazie
Hello, @danilofrizzi.
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000068799--43-how-to-change-my-account-page-link-in-header-builder
Regards, P-THEMES.
Ciao, ho provato ma la parte di interesse “Sign In/Register” è all’interno di PORTO BLOCK e non di un campo HTML, quando clicco non mi fa vedere nessun codice Questo quello che vedo https://drive.google.com/file/d/1VXNuN1B0BgTzRRX4mTQp8c902KOJcrXE/view?usp=sharing e non so come intervenire.
Hello, @danilofrizzi.
Oh I see, in the Demo, you are using, we have set it using Block, please click on that Porto Block element under Header Builder and you will see the name of that block at the left sidebar, and then you have to go to Porto >> Template Builders and finds and edit the particular block, and after that, you have to edit the element in the block and change it from there as per your requirements.
If still, this will not work for you, then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Perfetto grazie! Sono riuscita a modificare il link.
You’re Welcome!!!
Buongiorno, ho un problema con l’impostazione di accesso/registrazione da parte di un utente. Il link collega a # e non ho toccato nessuna impostazione. Dove si impostano questi campi? Anche la variazione dei testi “Welcome Sign In / Register” da dove si esegue? Nella personalizzazione non ho trovato possibilità di modifica. Grazie
Hello, @Elisa_Riva,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
hello i trying to solve one of our customer site, -> at the docs, there is variation header > paralax option exits, i cant the settings of that part
Hello, @webcozumleri,
Please ask your Customer to share the Theme purchase code with you and then you have to contact us via our support system with that purchase code PDF file so that we will check/verify and provide you the best possible solution for it.
Regards, P-THEMES.
Hello Support,
When adding (variable) products > product data > variations > add a variation, with each variation, in this matter a color, i would like to add more photos of the product. How to do so?
I have tried adding it to the productgallery, but it isn’t color specific.
Thanks in advance.
With kind regards, Nutri.
Hello, @Nutri_,
Please watch the below-given video, I have created for you, Hope this helps.
https://jmp.sh/Fd7K6ti
Regards, P-THEMES.
Hello Support,
Thanks for the video, though it didn’t help with the issue. I will elaborate the problem as i think that i wasn’t clear enough.
Example: i have a blouse that has 3 color (blue, white and black). When adding this (variable) product i would like to have 2 pictures of blue, 3 of white and 2 of black, is this possible (but not through picture gallery as it not color-specified)?
Another problem that occured was that after translating the content of the template it automatically reset after the update, any idea how to solve this issue?
Once again thanks in advance.
With kind regards, Nutri
Hello, @Nutri_,
1. I am sorry but this is not possible, you can not add/insert/set multiple images for the single variation, there is no such option in our Theme, so you have to try with any third party plugin which better meets your requirements at your own risk.
2. If you are using the Loco Translate plugin, then you have to place the language files under wp-content/languages/loco/themes and then it will not be overridden whenever you will update the Theme.
Regards, P-THEMES.
Hello Support,
1. That’s a pity, but thank you for explaining.
2. Yes, all the files have been translated, but there are still elements that need to be translated, but it has to be done manually, though the issue arrises when the theme is updated. I have added a few screenshots: https://imageshack.com/a/eX8w7/1Hello, @Nutri_,
2. For language, please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Thank you, great service btw, very satified with this theme purchase (:
I will contact through ticket system.
Question: Is it possible to hide the amount stock you have on a product? (front end).
Thanks in advance.
With kind regards, Nutri.
Hello, @Nutri_,
Which amount of stock you are talking about? on Single Product page? please share the screenshot and the URL of the page as well so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hi there, We don’t see the Porto blocks anymore in the sidebar menu on the backend. Very strange.
Hello, @XlXDesignz,
Really sorry for all the inconvenience you faced, we have found a workaround for it and implemented it with our latest update 6.0.1, so, please update your Theme to the very latest version 6.0.1 and check back, you will find all of your Blocks back into Porto >> Page Builder as showing below:
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
I see where the block is defined but I have not found anywhere where the image on the right is defined Thanks a lot
Hello, @myrmidia,
Please go to Porto >> Template Builder and finds and edit the “Category Banner” block:
Now edit the row and go to design options and you will find the image has been set there, you have to change it from there as showing below as per your requirements.
Regards, P-THEMES.
