23207 comments found.
Porto Blocks are not removed. With the new update, the Porto Blok location has changed. It has been moved to the “Porto> Templates Builder” section.
https://prnt.sc/wnbaqf https://prnt.sc/wnbcx9Hello, @FastandBest,
Yes, exactly, we have changed the position of the blocks with last update of the Theme to gather all the Custom Post Types and builders at the same place.
Regards, P-THEMES.
hi, just updated our site and the product cat pages wont load, i have disabled my plugins one by one, it seems Porto Functionality plugin is the issue.
Hello, @thenashone,
Please run the backup of your site and then again update the Theme on your site by following the below-given article, I am sure you will not finds this issue anymore, and make sure to deactivate all the third-party plugins before updating the Theme and also you have to update the plugins after updating the Theme as well.
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 24/07/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
sorry didnt notice the support was out.
i have not lost no data, just the catorgory page on the front end wont go past the loading overlay (even when turned off in the control panel) with all plugins deactivated and when i use just Porto Functionality plugin activated the problem arises.
Hello, @thenashone,
Again without debugging, I am not able to suggest you as this is the issue only on your site.
Regards, P-THEMES.
Good morning, I have problems viewing the site on firefox. it seems to be a problem with the theme since some demos also give the same error https://www.portotheme.com/wordpress/porto/shop35/
Hello, @infomyweb,
First of all, thanks for showing your interest in Porto WordPress 
I have just tested the same demo at my end on the very latest version of the Firefox browser and it is working fine, here is the screenshot: https://postimg.cc/7J7R7mB0 please clear your browser cache and check back.
Regards, P-THEMES.
i also i try to change the form for login and register and i do all the step but when i check in main home and press in login and register nothing its change https://mukemel.com/
Hello, @ebawadikji,
Please go to WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and check yes below given both options and then check your site after removing the browser cache.
1. Allow customers to create an account during checkout
2. Allow customers to create an account on the "My account" pageHope your issue will solve.
If the issue will still presist, then please remain all the third party plugins deactivated on your site and share your site WP Admin Login details and the permission to debug your site which includes deactivating all the third party plugins and on site Customization as well via our support system so that we will check it for you on your site.
Regards, P-THEMES.
i want to edit my home page with elementor give me this message There has been a critical error on this website. Please check your site admin email inbox for instructions. i go to check in email give me this message Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, WooCommerce.
First, visit your website and check for any visible issues. Next, visit the page where the error was caught and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information: WordPress version 5.6 Current theme: Porto Child (version 1.1) Current plugin: WooCommerce (version 4.8.0) PHP version 7.3.12
Error Details
An error of type E_ERROR was caused in line 190 of the file /var/www/wp-content/plugins/woocommerce/includes/class-wc-customer.php. Error message: Uncaught Error: Call to undefined function wc_get_chosen_shipping_method_ids() in /var/www/wp-content/plugins/woocommerce/includes/class-wc-customer.php:190 Stack trace: #0 /var/www/wp-content/plugins/woocommerce/includes/class-wc-tax.php(461): WC_Customer->get_taxable_address() #1 /var/www/wp-content/plugins/woocommerce/includes/class-wc-tax.php(483): WC_Tax::get_tax_location(‘vat-5’, Object(WC_Customer)) #2 /var/www/wp-content/plugins/woocommerce/includes/wc-product-functions.php(988): WC_Tax::get_rates(‘vat-5’) #3 /var/www/wp-content/plugins/woocommerce/includes/wc-product-functions.php(1095): wc_get_price_including_tax(Object(WC_Product_Simple), Array) #4 /var/www/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-product.php(1800): wc_get_price_to_display(Object(WC_Product_Simple)) #5 /var/www/wp-content/plugins/woocommerce/templates/loop/price.php(25): WC_Product->get_price_html() #6 /var/www/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include(’/var/www/wp-con…’) #7
Hello, @ebawadikji,
The stack trace points to WooCommerce. Please contact the support of this plugin for further assistance.
Our theme is not responsible for this issue, if you will activate the default WordPress Theme like Twenty Twenty one, you will find the same issue which clarifies that this is not our Theme but the WooCommerce issue.
Please contact support for the plugin you’re using directly for help with this. If you’re using the free version of WooCommerce you can post in their community forum, here:
https://wordpress.org/support/plugin/woocommerce/
Or if you’re using any premium add-on downloaded from WooCommerce.com you can reach live chat and email support here:
https://woocommerce.com/my-account/create-a-ticket/
For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/
Or if you are using the Elementor pro version of the plugin then contact Elementor support.
Regards, P-THEMES.
HI, by an recent update of the theme we noticed that in the shopping cart there are no prices visible. only by the subtotal you see a price, but price per item is blank/not visible. how to fix this?
Hello, @Marketing-seijsener,
This is Elementor Pro plugin issue, because of the Elementor Premium plugin Custom Header and Footer the Design of the Mini Cart dropdown changed and that removes the price of the product, so please deactivate the Elementor Pro plugin and check back your site after removing the browser cache, you have to remove the item from the cart and add it again after deactivating the plugin, I am sure it will solve your issue and if not then please remain all the third party plugins deactivated on your site and share your site WP Admin Login details and the permission to debug your site which includes deactivating all the third party plugins and on site Customziation as well so that we will further debug it for you on your site.
Regards, P-THEMES.
Hello, I already have 3 licenses and I am very happy about the theme.
But now, in order to get European Union funding for the websites you need to pass the WCAG 2.0 (Level AA) accessibility standards and the Markup Validation.
In particular these checkers. https://achecker.ca/checker/index.php https://validator.w3.orgThe theme provides a lot of errors, most of them must be fixed in the code. Is it possible to fix them?
Sorry for the double post. I am mostly interested for the eshop templates.
Hello, @Moridinos,
Thanks for notifying this issue to me, I am forwarding this to our development department for testing it in deep and try to fix those warnings with the upcoming updates of the Theme.
Regards, P-THEMES.
Hmmm strange thing, on last theme update the Blocks link in the admin sidebar has been removed? No able to edit block content as a result
Hello, @assentia,
Really sorry for all the inconvenience you faced, we have found a workaround for it and implemented it with our latest update 6.0.1, so, please update your Theme to the very latest version 6.0.1 and check back, you will find all of your Blocks back into Porto >> Page Builder as showing below:
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
When I updated the Porto theme to the latest version, all my blocks disappeared. How can I restore?
After the update, my shortcode.css and dynamic_style.css files were changed, so there were design corruption. How can I fix this.
Hello, @FastandBest,
1. For the Blocks, please read this thread:
https://themeforest.net/comments/25923088
2. It is working fine, please go to Porto >> Theme Options and click on save changes from there, and check back your site after removing the browser cache.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 19/03/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
After updating my single product pages lost the right sidebar (block). How do I get that back?
Hello, @FastandBest,
Really sorry for all the inconvenience you faced, we have found a workaround for it and implemented it with our latest update 6.0.1, so, please update your Theme to the very latest version 6.0.1 and check back, you will find all of your Blocks back into Porto >> Page Builder as showing below:
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
Hello, Good day to you.
I have a Pre-purchase questions: I want to purchase your auto parts theme
https://www.portotheme.com/wordpress/porto/shop42/?fbclid=IwAR3CRmjN91LGGqRbpxBvRxfCHQhd1fEfpZn6X-Lf9644sMGAZJJS2YK6qMYis it compatible with the following features, plugins and Extensions : (All of them are Official Woo-commerce extensions developed by Woo-commerce team)
1) support RTL and Arabic translation
2) products vendor extension by Woo-commerce
https://woocommerce.com/products/product-vendors/?quid=3d1580b8f2f55cb105e038f792fa188c 3) Product CSV Import Suite by Woo-commerce https://woocommerce.com/products/product-csv-import-suite/?quid=ea29cd13af19d095f0fa47c8b073f3e5 4) Follow-ups by woo-commerce https://woocommerce.com/products/follow-up-emails/?quid=072243acc92f032c12ffba14ef97b266) 5) Woo-Commerce Points And Rewards https://woocommerce.com/products/woocommerce-points-and-rewards/?quid=4b7f2721dd7efd2f4816d628e088e238 6) WooCommerce Bookings https://woocommerce.com/products/woocommerce-bookings/?quid=6400f9753ffe4eae58440c89373a8a09 7) WooCommerce Subscriptions https://woocommerce.com/products/woocommerce-subscriptions/?quid=1defd9dd7649b915833310df89290fbfthanks
Hello, @autotech-cars,
First of all, thanks for showing your interest in Porto WordPress
1. We have not used any of the third-party plugins for creating this Demo, all are Theme elements and included plugins elements and options.
2. Yes, it supports RTL and the Arabic language.
3. We are sorry, we do not test those extensions with our Theme officially so we are unable to suggest you on it, you can check all the third-party plugins compatible list confirmed from our end on the item main page, and if you want you can use those extensions and any third party plugin with our Theme but at your own risk.
Regards, P-THEMES.
Hi there, i have a problem with the activation of your theme.
I get the message: Your ip address is blocked as spam!!!
Can you help me. Thx
Hello, @jlseditions,
Please share your Theme purchase code PDF file and your site WP Admin Login details via our email newsmartwave@gmail.com so that we will check and fix it for you on your site.
Regards, P-THEMES.
Very interested in buying your theme BUT you’re advertising a page speed of 95%, just wanted to verify it on your SEO 2 demo site and the score was not as good as promised… how do you explain the difference ?
Hello, @vbuckspinata,
First of all, thanks for showing your interest in Porto WordPress
Porto WordPress is super fast Theme, The traffic depends on a lot of different factors and not our theme only. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms to all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Regards, P-THEMES.
Thanks for your answer ! My point was that you advertise a 95% page speed score on your sale page but the score I get when testing is 68 for mobile and 78 for desktop, so not close to the 95%.
Hello, @vbuckspinata,
Because that has very much content and data on it, you have to Optimize the site more for getting more speed with Porto Speed Optimization Wizard and some Speed related plugins.
Regards, P-THEMES.
Yes I understand that. But i’m not talking about my own website on Porto. I have speed page tested your demo site SEO 2 which uses Porto. Aren’t your demo sites light in content and optimized ?
Hello, @vbuckspinata,
Obviously, some of them have not been optimized properly.
Regards, P-THEMES.
hello, please reset my purchase code thanks
seems to be ok!
Sound’s Good!!
Purchased Patch code is invalid
I also solved the problem Was it a license server issue?
Sound’s Great!!!, Yes it was the internal server error for a couple of minutes and it is back to live again now
Any chance you’ll add WP Bakery back as an option for editing HTML Blocks – Visual Composer is just awful and without the backend almost impossible to use!
Hello, @paulcowling,
Please go to WP Bakery >> Role Manager and check “YES” “porto_builder” option as showing below and then edit the blocks again.
Regards, P-THEMES.
Fantastic – thank you very much.
You’re Welcome!!!
I’m having the same problem: Purchase Code is not valid!!!
Any help, please?
Hello, @BonusCloud,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Hello, my purchase code ec7* 8cee returns the error -> Purchase Code is not valid!!!
Can you help me fix this issue?
Solved, suppose there was an issue with the license server.
Yes may be that was, Sound’s Great!! that your issue is resolved now.
Hi, just updated to 6.0.2 and the product links are gone, cant open none of them, it shows a 404 page? https://irontime-sales.com
Hello, @VDjGFX,
Please go to WP-Dashboard >> Setting >> Permalinks and click on save changes and check back your site after removing the browser cache.
Regards, P-THEMES.
I just did that and it still wont open products
Products can be seen and purchased when clicking on quick view, but when you click to go on single product page it displays again 404
Hello, @VDjGFX,
Please deactivate all the third-party plugins on your site, and then go to WP-Dashboard >> Products and select all the products from there, after that quick edit to the selected products and simply click on the save changes button, after that check back your site after removing the browser cache.
If still, it will not work for you then please check once with activating the default WP Theme on your site like Twenty Twenty-one, if the issue will still persist with the default WP Theme, then it will make sure that this is not our Theme issue but the WooCommerce and WP issue, and in that case, you have to contact the WooCommerce and WP support for the help, when it will be fixed with the default WP Theme, it will automatically work fine with our Theme as well.
And if it will work fine with the default WP Theme then please remain all the third-party plugins deactivated on your site and share your site WP-Admin Login details and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well via our support system so that we will check and debug it for you.
Regards, P-THEMES.
i am make three time shop page when i public and i want to edit by elementor come the message the preview could not be loaded elementor
Hello, @ebawadikji,
Sorry to say that but you can not directly edit the Shop Page because it is an Archive page and you can not directly edit any of the Archive pages.
If you want to change/remove the Banner on Shop Page: Please watch and follow the instructions showing in this video:
https://youtu.be/qlhOBpYDw9Y
If you want to change/set the Sidebar of the Shop Page: Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-
If you want to change the Style and Layout if the Shop Page you can change/set it from Appearance >> Theme Options >> WooCommerce >> Product Archives as per your requirements.
If you manually want to add some data on Shop Page then please go to WP-Dashboard >> Pages and finds and Edit the Shop page and add/remove/set any data on it using WP Bakery elements as per your requirements.
Hope it helps and all clears.
Regards, P-THEMES.
