Hello, @raulkabuto,

Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.

It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com

Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.

OR

Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.

OR

The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.

I hope that helps.

Regards, P-THEMES.

Hello, @husseinessam,

Please go to Porto >> Theme Options >> Header >> Header Type >> Header Builder and finds and remove the Tags shortcode from there, and for the slider, your site is on Maintainance Mode, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Should I send account admin information to this email to check and solve template problems?

this ptheme.customize@gmail.com

Hello, @husseinessam,

No, You have to contact us via our support system here: http://portotheme.com/support

Regards, P-THEMES.

Hello, @odirlon,

Please try the below listed both solutions one by one and check which one works for you.

1. Try to translate it in the WooCommerce plugin language files: https://postimg.cc/jCQPfGkc

OR

2. If you already translated into the Theme language files: https://postimg.cc/V0YS4kHR then please change “porto” at the place of “woocommerce” as:

“woocommerce/checkout/thankyou.php” file on line 64 in the term ”<?php esc_html_e( ‘Payment method’, ‘porto’ ); ?>”

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 15/11/2017. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @edanyildiz,

You can see the Alt Text above the picture only with that pretty photo linking of the image element, this is the default functionality of the element, https://postimg.cc/6TDLVr96 https://postimg.cc/QBxpNSqm

Regards, P-THEMES.

Hello, @leonardogrimmsc,

In your provided screenshot, I can see that you are trying to translate it via WooCommerce language files, but you have to translate it into the Theme language files, please read this thread: https://themeforest.net/comments/25919817

Hope this helps, otherwise, please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.

Regards, P-THEMES.

Hello, @leonardogrimmsc,

Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.

Regards, P-THEMES.

Hello, @duncan6767,

First of all, thanks for showing your interest in Porto WordPress

You can only use the single Theme license on a single Site/Domain only, this is Envato policy you may wish to confirm from Envato as well, and with all the Themes on ThemeForest.

Regards, P-THEMES.

okay, but why porto has demos more than 30 if i can only use 1 time ? so strange.

Hello, @duncan6767,

You can only Import the single Demo at a single time on a single site, If you want to use any other Demo then you have to reset your WP and start again.

Regards, P-THEMES.

Thank you for a quick respond. Have an issue trying to activate the theme. Wordpress says ‘Purchase Code is not valid!!!’ when I’m trying to activate the product. The page I use for this is ‘*./wp-admin/admin.php?page=porto-setup-wizard&step=updates’

Thank you, already done.

Sound’s Good!!

Hello, @geo_werry,

altrics.com
real-great-deal.com
market-velos.com

I have reset all your purchase codes, now you can use the same purchase codes for the registration of your theme.

Regards, P-THEMES.

Hello, @Mosqk,

Can you please share the screenshot of the blocks and issue having marked on the screenshot so that I’ll check and provide you the best possible solution for it.

Regards, P-THEMES.

Hi,

you can find the screenshot here:

Hello, @Mosqk,

Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

@media(max-width: 767px){
.wpb_text_column.wpb_content_element .wpb_wrapper h4 {
    padding-left: 10px !important;
    padding-right: 10px !important;
}
}

Regards, P-THEMES.

Fixed it by completely uninstalling the Porto Functionality and reinstalling it.

Sound’s Great!!
You are the best…

Hello, @thinbed,

First of all, please make sure that you are using the very latest version of the Theme and if now then please update the Theme to the very latest version very first, you can check the changelog of the Theme here:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Then please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with the same purchase code and then go to Appearance >> Install Plugins and update the plugins from there one by one, I am sure it will work for you.

OR

You can delete the old version of the plugins from your site and download the very latest version of the plugins from the below-given article and Install and Activate it on your site, it will work for you.

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

Hello, @TastyAd,

Please go to WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and check yes below given both options and then check your site after removing the browser cache.

1. Allow customers to create an account during checkout
2. Allow customers to create an account on the "My account" page

Hope your issue will solve.

Regards, P-THEMES.

THANK YOU!

Most Welcome!!

Hello, @Gumidzus,

1. Sorry to say that but this is not possible, you have to click on that arrow and it will take you to the single product page and from there you have to choose the particular variation and then click on the “Add to Cart” button.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.

Regards, P-THEMES.

Hi, P-Themes.

Thank you for your quick reply.

1.) Understood. Do you think it will be possible to achieve with some plugin?

2.) Understood.

Thanks.

Best wishes, Matt

Hello, @Gumidzus,

1. I am sorry but we have not tested any of the third party plugin with our Theme for this reason so we are unable to suggest you on it, if you want you can try any plugin with our Theme at your own risk.

2. Sound’s Good!!

Regards, P-THEMES.

Hello, @Alvisalman,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @stl_cards,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @ziccia,

We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.

First of all, we would like to tell you that Google very often scores with 20-40 points in mobile performance for 99% of websites built with WordPress.To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your web site, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.

The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.

https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve

Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.

Porto Comes with default Speed Optimization Wizard Option, which you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.

Basically, the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed

Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.

Regards, P-THEMES.

thank

You’re Welcome!!

Hello, @twoqq1428,

You can turn it ON/OFF from Porto >> Theme Options >> Menu as showing below:

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/12/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @asianoccasions,

That plugin compaitability is in our to do list, and hope fully the development department will take action on it with our upcoming updates of the Theme.

Regards, P-THEMES.

Hello, @tommysyn,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.