85 comments found.
Import Content – Your server does not match the recomended settings. Import the basic demo only or adjuts your settings. What do you suggest about this problem?
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hello! I have a promlem when I try to activate the theme exline – I put the Item Purchase Code, but get the answer – An error occurred, please try again
How can I solve this problem?
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with this issue quickly.
Cheers!
Hi,
Done, I’ve activated it on your site.
Have a nice day! 
My license while trying to activate says it’s activated on a domain that doesn’t exist anymore. Can we do something?
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Does the theme support PHP 8, as many themes currently created in many stores are not yet supporting PHP 8+
Hi there,
First off, thanks for your interest.
Yes, it’s compatible with php 8+ versions. Also, our dedicated team is always ready to help and guide you in case help is needed.
Thanks
Hello, before to buy the theme, my customer would like to know if in the “Our portfolio” section that is present in most of the demos is possible to put also an internal video (a video uploaded in the media gallery) and if it’s shown as we can see for the Vimeo video in the Demo.
Thanks in advance.
Hi there,
Thanks for your interest.
Yes, it’s possible to add a video for each portfolio item: https://nimb.ws/zhTm3I
Cheers
I can’t open a ticket because the topic name is not in the product list.
Icons in Services section in WPBakery are not showing. I have selected the different icon options but it doesn’t work.
The first time I edited the section with WPBakery the icons were showing, when I started to edit the section with custom info the icons stopped showing.
Thank you in advance.
Regards
Hi
Please check Exline name, Theme name is Exline on our support center. If you need help please let me know.
Regards
great theme with good fast technical support !
Thank you so much!
Good Morning again, so I did just update the theme, but there was no update for WPBakery included with the theme update. The version of WPBakery on our site is 6.2.0, but the latest available version is 6.7. Are you going to provide an update for this? Thank you so much.
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
Good Morning, where can I see what the latest available version of your theme is? I can’t find it listed on your theme page here. We have version 1.7.4 running on the site we use this theme on. Thank you.
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
Hello Support,
is there a possibility to set up a mega dropdown menu out of the box?
If not, which plugin would you recommend, working best with the exline theme?
Thank you very much in advance!
the mobile version of this theme with particular front page doesnt show widgetized footer on mobile version. check docuner.com, it just doesnt show up on all mobile devices.. why is that?
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hi, I have per-purchase question. Your personal email id?
Can I import the demo that appears? Is it possible to add things to a page using Elementor?
Hi there,
Sure, you can import any demo that you see on the live demo. Also, you may either use Elementor or WPBakery Page Builder as you wish. It’s completely up to you.
Cheers!
How do I import the demo? I installed the exline file and the whole home page appears as code
What do I choose here? Product or category What product or category do you need help with?
You said it was simple …
How long until the problem is treated?
Hi
There is no problem actually, we will help you in minutes. Please open a ticket.
I opened
ok thank you!
Hey! Is it possible to have a split landing page with links to two different subpages?
Hi
Yes possible, also you can check our creative theme, there are so some split examples. Also you can create easily any page layout with elementor and our addons.
https://themeforest.net/item/wavo-creative-portfolio-agency-theme/26552218Regards
Im unable to change the logo in the theme. Can you please help me in this issue.
Hi there,
Thanks for purchasing.
Sure. Please submit ticket on our support desk. Our support team will help you out with all of your issues.
Cheers!
Good Evening, so I just updated the theme, but it did not come with the latest version of WPBakery. There is a known security issue with the version of the WPBakery running on this site, and the update is crucial for security. Will you be updating the theme with the latest version of WPBakery soon? Thank you kindly.
Hi there,
First off, thank you for purchasing. We’ve already updated this plugin to its latest version. So, please delete it from yout available plugin from your WordPress panel and then reinstall it from Appearance > Install Plugins > install this plugin.
Note: In case you need help with this topic, please feel free to post a message to the following account:
https://themeforest.net/user/ninetheme-support Cheers!Hi there, so I just logged in to update plugins and I’m unable to update the Envato plugin and WPBakery needs to be updated again, will there be an update to the theme again soon? Thanks so much. Running the latest version of WP.
Hi there,
Thanks for purchasing. Please submit ticket on our support desk. Our support team will help you out with all of your issues.
Cheers!
I am not able to submit a ticket because our support has expired. We installed this theme a few years ago no. But updates should still be covered for us, so I must ask here. Will you be releasing another theme update soon so that we can update WPBakery? Thank you very much. We appreciate your help.
Hi there,
Sory for the delay.
It looks like your support is already valid, which makes you able to open a ticket. Please make sure to submit a ticket using the link below:
https://9theme.ticksy.com/Cheers!
hi, where can I find the changelog?
Hey,
You can see the changelog here: https://ninetheme.com/docs/changelogs/ If you’re looking for a specific option, please let us know.
Cheers!
Hi, I have a problem installing the demo home page. I followed your documentation but it doesn’t seem up to date as the options are not there. I did send you a support request through your website but have not received any response. Can you help me please? Thanks.
Hi
Please check your ticket on our support center, Sometimes the process may fail for any reasonhttps://d.pr/free/i/uEIrA6
Regards
Hi, I have problem with primary main menu. If I add a sub menu elemets, main link does not working, and dont have a link path, only # symbol. When I delete sub element – its work great and link appear. In page setting – (Unlimited Page menu type – Default primary). Can you help me?)
https://oncology.innomed.com.ua/Cheers!
P.S. The third level of nesting in the menu is not provided?
Hello support,
Recently I’ve purchased the Exline theme from Envato market. Envato Marketing plugin can’t be installed and work properly at my Exline theme.
There is some issues with Menu from the blog page is still pointing to the DEMO pages and can’t align the About Us text.
This is the website: https://spacedm.com
Hi there,
Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues.
Cheers!
Ninetheme
thank you, I will write to https://9theme.ticksy.com/, but where I should find the Envato purchase code ? (Enter your Envato purchase code here to verify your purchase).
hello support,
I have another issue with Exline purchase code while I contacted https://9theme.ticksy.com/.
i’t showing me popup window that purchased code is for another Envato product. that is not true.
Hi,
If you purchase code shows another Envato product, I guess you should get in touch with envato support team. In the meanwhile, please post a mail to the following address so we’ll help you out with your issues:
https://themeforest.net/user/ninetheme-supportCheers!
hello, I’m trying to contact envato support team, but how can I, when I can’t send the message without a envato code. it’s showing me that the code is not correct, but it is correct code. please send me direct email where I can contact support.
Hi,
You may use the following address to get in touch with Envato team regarding the wrong of your purchase code:
https://help.market.envato.com/hc/en-usCheers!
