Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Cart 267,358 sales
Recently Updated
Well Documented

UX-themes supports this item

Supported

This author's response time can be up to 2 business days.

28322 comments found.

Issue 1: I raised this issue before. Unfortunately, the error has not yet been resolved.

Any standard google translator plugin breaks the ux builder. I would like to make use of this. see below the plugins I want to use but let the ux builder break. (cant select)

see here the issue: https://www.loom.com/share/920995b1a3f84c289f4e42d4cac6a44f

https://en.wordpress.org/plugins/gtranslate/ https://en.wordpress.org/plugins/google-language-translator/ https://en.wordpress.org/plugins/google-website-translator/ Issue 2: I also applied for this problem via ticket but problem is not resolved. after the last update there was a bug in the slider. every slider, banner as well as product slider, for example, has an error, if I want to manually slider the slider, the slider disappears. see the following video: https://www.loom.com/share/a68e0af59eaa46e19144ee899048674a and: https://www.loom.com/share/bbb70a2b3c3343e59efa0f4753fd060e

‘m still waiting for support or a response ..

Our response time is ~2 business days, as you can see at the top the Support tab on this page. Your ticket will be answered shortly.

still not resolved! bad service..

Hello,

First your theme is so good, no doubt I’ll repeat for my next website.

So far I’m having some tiny issues:

- Is there a way when add to cart that page don’t refresh? (ajax?) How to activate?

- How to show the top bar in more pages than just home page. At least on the product page and category pages.

Thanks.

Hi,

Can you submit a support ticket here?

Related products on the products pages showup chopped. I have tried all possible settings. This is a bug somewhere. Even the products slider on the somepage, if I choose Default, it will chop the products. Solution please? Here is the link to the website: https://www.onlyone.clothing/shop/ click on any product and scroll down to the related products. Thank you.

Oh and then, when you reload the product page, it will show OK. Same behaviour in all browsers. Very weird. I’m not using any other plugins, only the theme and woocommerce, latest versions. Thanks,

Hi,

I see you use the SG Optimizer plugin. Please try to disable lazy loading and HTML minification.

Tank you! Lazy load was the cause. HTML minification had no impact on this. Thank you!

Hi, how can I make the instagram feed photos not to break when I upload photos in mood carousel in the instagram profile?

Greetings.

Hi,

Can you submit a support ticket here?

Hi, my Instagram feed keeps showing this message ” Instagram has returned invalid data.” I have done everything described in this doc: https://docs.uxthemes.com/article/379-how-to-connect-to-instagram-api I have the correct flatsome version and I have a business account connected to the right facebook page but I keep getting this error message, any ideas on what might be causing this issue still? Thanks in advance!

Hi,

Can you check if the username you entered into the Instagram Feed element is the same as the connected Instagram account?

Wow, Thanks for the quick reply, that did the trick!

I bought the flatsome theme and was using it normally until today, when the theme was asking to generate a token here:

Enter your Envato token. Generate a token here.

after generating the token it is now informing that I need to activate the theme but it was already activated and I bought it a long time ago.

How to solve?

Now the following message appears

The token is valid, but the Envato user associated with it doesn’t seem to have purchased Flatsome. Double-check that you were logged in with the same user that bought Flatsome when you created the token.

I have only one Envato account since 2013, there is no chance that the account is wrong, I am waiting for a solution

Hi,

Please follow these steps:

  1. Log out from both build.envato.com and themeforest.com.
  2. Log in to themeforest.com.
  3. Check if Flatsome exists in the list of the purchased items.
  4. Navigate to this link.
  5. Log in with the same credentials as your themeforest.com account (which you purchased Flatsome).
  6. Create the token.

Hello, How can I find and import this libary demo to my website? Can’t find anywhere, please support thank you: http://demos.uxthemes.com/

Hi,

You can find them in Flatsome Studio.

Hi, I activated Child Theme and imported theme options from parent theme to the child theme (Flatsome>Advanced>Backup & Import -> Theme Options Data ). But nothing changed, what might be the issue?

Thank you in advance!

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Hi, unfortunately I cannot contact the person who purchased the theme. I just have the purchase code.

I want to install this theme on my site? Can you check my site? https://ilanekle.net

Hi,

You can send pre-sale questions here.

Please ad third level menu drop down.

Hi,

You can vote on an existing feature request or submit a request here for a new feature you want to see on Flatsome.

Top rated features will be included in our developer’s to-do list.

I tried to contact support, but my support period has expired and I need to know if it is something that can be fixed before I renew. We got a funding project for Covid19 for the eshop we built with Flatsome, but we need to pass w3c validator to get that budget (it is in the requirements). Unfortunately, w3c validator says that there is an invalid HTML5 code, with the following error.

Error: Element style not allowed as child of element div in this context.

I guess this is happening because Flatsome adds the styling of each module directly inside the . Since this is invalid code, do you think it can be fixed somehow?

Thank you

Hi,

I informed our developers about the problem and asked them if it’s possible to use those styles as inline CSS. I’ll inform you via ticket #129583.

Do you by any chance have news? Thank you a lot :)

There is a problem with UX Builder it doesn’t show the preview of the pages and it makes it hard to build. Didn’t use to be a problem.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

if I don’t want to enable Allow customers to create an account during checkout (order completion process). in the CHECKOUT DETAILS page there will be only login option without register an account. how can i add an option to register a new account. my idea is that i first want the guest to register an account and then add his address. i don’t want him to see all needed information together (email, password, address and payment).

Hi,

Flatsome uses the default WooCommerce checkout and registration forms. You need to contact WooCommerce support to modify those forms.

3 days and no reply on a support ticket sent by mail, How to contact you then if no reply on mail?!

My issue is the ajax option works only on grid. But doesn’t work on the product page or quick view.

How to make it work on any page of the website?

Hi,

I’ve sent an urgent message to our Help Desk. You’ll get an answer ASAP.

Thanks for your patience and understanding.

4 Days and no reply

Your ticket was answered yesterday. Can you check your inbox and also the spam folder?

hello team where do i get a token to be able to install the theme

Hi,

You can get one from here.

I know how to hide a section for mobile, but how do I create a mobile only section?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

hi, wordpress 5.6 and Php 7.3 and I setup first time then catch the eror

atal error: Uncaught Error: Class ‘Kirki_Init’ not found in /home/gobydy/public_html/go2chic.com/wp-content/themes/flatsome/inc/admin/kirki/core/class-kirki.php:26 Stack trace: #0 /home/gobydy/public_html/go2chic.com/wp-content/themes/flatsome/inc/admin/kirki/class-kirki-autoload.php(68): include_once() #1 [internal function]: Kirki_Autoload->autoload(‘Kirki’) #2 /home/gobydy/public_html/go2chic.com/wp-content/themes/flatsome/inc/admin/kirki/kirki.php(47): spl_autoload_call(‘Kirki’) #3 /home/gobydy/public_html/go2chic.com/wp-content/themes/flatsome/inc/admin/admin-init.php(34): require_once(’/home/gobydy/pu…’) #4 /home/gobydy/public_html/go2chic.com/wp-content/themes/flatsome/inc/init.php(202): require(’/home/gobydy/pu…’) #5 /home/gobydy/public_html/go2chic.com/wp-content/themes/flatsome/functions.php(8): require(’/home/gobydy/pu…’) #6 /home/gobydy/public_html/go2chic.com/wp-settings.php(525): include(’/home/gobydy/pu…’) #7 /home/gobydy/public_html/go2chic.com/wp-config.php(79): require_once(’/home/gobydy/pu…’) in /home/gobydy/public_html/go2chic.com/wp-content/themes/flatsome/inc/admin/kirki/core/class-kirki.php on line 26

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

following the steps, but still Demo content is not showing up

Hi,

Can you submit a support ticket here?

Hi Since update, most of the items in header builder wont display, Logo, etc. Anybody got any ideas?

Hi,

Can you submit a support ticket here?

Hello Contains the theme other plugins with licence like slider revolution elementor ? It is compatible with elementor and wpbackery?

Hi,

Flatsome doesn’t come with any paid plugin. You can use Elementor or WPBakery but can’t use them with UX Builder on the same page.

Hi, That’s why this high score on gtmetrix cause is not using plugings to build.

by
by
by
by
by
by

Tell us what you think!

We'd like to ask you a few questions to help improve ThemeForest.

Sure, take me to the survey