1297 comments found.
Hello,
They reported the last update for January 29, 2021 (here on the right) The download zip is version 2.1 from January 20, 2021 Is the update coming? Or is it a false statement?
best greetings from Fritz44
Hi, we have make some change for tags so it showing Jan 29 on update. Don’t worry
Thanks
Hello, I am tired of your support, they are useless This is all except for the theme problems, from filters to incompatibility with full RTL unlike Matrogon. I sent this message to support after a 21-year contact without any useful action so I hope to solve the problems because I am tired and thank you
Hi
My friend, this one that you do is wrong. Every time you respond to problems, you skip over another, and you want a picture of the problem, even though you did it before.
1 Regarding the filter issue, you are the one who said the theme event and now you are saying that the older version is not in trouble
2 What about the other problems that I forgot, what was behind you?
One of these problems is the text of the nested size table that took care of inserting an icon and asked me more than once for a picture and description without any action, so I hope to communicate with someone else other than you to solve my problems immediately if you serve you without any verbal action only
https://prntscr.com/xrditn https://prntscr.com/xrdrrp https://prntscr.com/xrdu4aHi, may I know your ticket ID? Thanks
Hello: We are moving from PHP/Woo to Shopify. Does your theme come with an instructional document on how to upload the Kalles theme into Shopify?
Yes, of course…please check this video tutorial https://www.youtube.com/playlist?list=PLZSqbv2i8LOBCosw-vNCjyhmJ5BmrmCqA
Thanks
Thank you for your quick response. We will review the links.
Sure, thanks
Sorry
I set the wrong link in point 3a) https://prntscr.com/xpqadg I set the wrong link in point 3b). Here is the right link: https://prntscr.com/xprcj1
Best regards by Fritz from luiseundfritz.de
Hello Fritz, can you please send me an email to the4studio.net@gmail.com so we can discuss more about these issue?
I hope can get your email asap
Thank you for helping us make a better product 
Hi there,
We bought Kalles and are very satisfied.
When setting up our shop, we also discover errors (not major errors). And we have a few more suggestions for important options.
1) Error “LABEL PRODUCT” (see screenshots) In the editor, the NEW-LABEL shows the set user color (in our case gray). However, the default value (green) of KALLES is displayed in the live view of the shop.
Editor: https://prntscr.com/x7w129 Shop Live view: https://prntscr.com/x7wcwy
The setting will probably not be carried over into the Liquid code. Up to version 1.54 the user tones were displayed correctly. UPDATE: Version 2.1 also has the bug
2) Design x missing the frame (everywhere) Homepage, Exit product popup, search result etc. Okay up to version 2.02 Version 2.02: https://prntscr.com/xi18ui Version 2.1: https://prntscr.com/xi1ggb
3a) SEARCH PAGE error Unit price in “full screen” of the search results. All other views are okay See here:https://prntscr.com/xpqadg (This is important for France and Germany)
3b) Design 1 frame is also missing here. This means that the images do not have the same image size (always 1: 1 for me) in the search widget “full screen”.
see here: https://prntscr.com/xpqadg Or complete this view with the option of setting the image sizes
Our request to include the following suggestions:
a) Please add additional LABEL PRODUCTS for custom labeling. For example, we need LABELED PRODUCTS with “ACTION”.
b.) Make sections of the homepage optional for the MOBILE view see here: https://prntscr.com/x84jdf For example COLLECTION-LIST Show and hide in the mobile view.
c) The sidebar hidden in the shopping cart should close by itself after 1-3 seconds after placing a product
Please correct the errors as soon as possible. And maybe you can take something from our suggestions – thanks
Best regards by Fritz from luiseundfritz.de
Thank you for taking the time to list these issues and improvements, we will review it today and update as soon as possible
Hello Fritz, can you please send me an email to the4studio.net@gmail.com so we can discuss more about these issue?
I hope can get your email asap
Thank you for helping us make a better product
Excuse me,
I found the settings for the user-defined labels, so it doesn’t have to be programmed first
I also found the setting of the frames. (my Ticket #59077)
But I discovered strange behavior with the Swatch, Label submenu. I will send you a new ticket to check that.
I had already sent a ticket
Best regards Fritz
Sure, thanks
Hi Sir, I actually mistakenly purchased this theme but was interested to buy wordpress theme. Can you please refund the payment and if you have wordpress themes I can buy one of them from you, I can send you my license number too if you want it
Hi, can you review this refund rules https://themeforest.net/page/customer_refund_policy ?
Thanks
Hi Team, Is there anyway to disable the “lazyload”? using this feature makes my site feels slower than normal. Thanks.
Hi, currently it isn’t possible to disable lazyload, we will consider to find a solution to disable it soon.
Thanks
I’m sure this has been asked before, but I couldn’t find it in the sparse documentation regarding typography. How can I add my licensed Adobe font? I know how to add the link right before </head> snippet, but I don’t know how to target the header tags so it reflects on my website.
Hi, currently our theme (and other Shopify themes) can only use Shopify font (our theme also support more font from Google font), but for custom font, you have to use third-party app called Fontify https://apps.shopify.com/fontify-change-customize-font-for-your-store to able to use a custom font.
Thank you
Is it possible to have custom metadata fields on products, for example, if i wanted a text field and image upload for the customer to supply information for a personalized product.
Hi, yes but it should be done by a customize work or you have to use third-party Shopify app on App Store
Thanks
I have problem with the navigation it wont show up, and the RTL is wont change automatically also Ihave translate every text on the site to arabic but the theme won’t show it!!
Can you help me open a ticket at http://support.the4.co/ so we can check it for you? Thanks
58748
The fact is I have 2 licenses for this theme with support and still I am not getting any.
So sorry we are offline on weekend, we will try to check your ticket soonest Thanks
I have put a ticket 24 hours ago, still there is no response. I have also started having another issue with the theme. 1. The variant and size selection is running on desktop but not on mobile for some reason I am unaware of 2. Automatically and much to my discomfort the language on the size and colour on some products have changed to chinese and the same has happened to some product links as the are showing in chinese. I am very unsure of why this is happenning when all language conversion is off on the website.
No such thing is taking place on the normal debut theme. Please help asap. My ticket id is #58671
Thanks, we will check it today
again, asked a question and it’s been 48 hours and still no answer. do you guys check your support tix? it’s just kind of hard when the only time i get a response is when i leave a public comment here everytime…
Kindly provide a ticket id Thanks
I will note a custom code for you on Monday
Thanks
Good morning. I passed the 15-day trial, and it won’t let me reinstall it. What should I do?
Hi, so you mean install theme to another store?
Thanks
Hi, I am trying to see demo version on mobile but it it not possible? Is it no mobile friendly? https://kalles-niche.myshopify.com/?_ab=0&_fd=0&_sc=1
Hi, can I see what showing on your side? I can open Kalles on mobile as normal Thanks
Hi,
I am trying to see “One product store” https://kalles-niche.myshopify.com/?fts=0 and “Home kids” https://kalles-niche.myshopify.com/?_ab=0&_fd=0&_sc=1
When I open that links on mobile I can see only Facial masks.
One product store https://kalles-niche.myshopify.com/?fts=0&preview_theme_id=83097845841
Kids: https://kalles-niche.myshopify.com/?_ab=0&_fd=0&_sc=1&preview_theme_id=83337904209
Please check again
Thanks
Great, do you have support email. I have some questions before I buy theme.
Please email us the4studio.net@gmail.com Thanks
I have this theme and I like it but please be aware that you are unable to display both prices with and without VAT, which is a legal requirement is some countries. I have to know purchase another theme to do this. so please ensure this theme is for you before purchasing. it’s a shame I have to now change from this theme
Hi, may I know if Debut theme support this kind of price? If yes, can you send me a demo link so I can check? Thanks
I use Shopify, thats for Drupal.
It seems like every Shopify theme doesn’t support this feature, during my 5 years working with Shopify, this is the first time I’ve heard of it.
Why have you have my 2 star review removed. this shows you are dishonest with your reviews
Since you are violating Envato’s review guidelines, you are asking for something that is not supported by all Shopify themes so Envato remove it.
Sorry to say but you are incorrect and my review weas based on the functions of your theme not being able to add the app that is already in the App store on shopify.
I will continue to keep leaving reviews based on the fact your theme is poor and does not support it. customer need to be aware of this before making a purchase
Apps store have 5000+ apps i can not sure our theme compatible with all apps and other theme too.
Sure, you can continue to do that, you asked a thing not support by any theme
so Shopify website apps have an app for this purpose, but you say it doesn’t work on any themes, seems like a pointless app to me or is it your theme cannot work with i. now that is something potential customer should know.
That’s right, that’s why most buyers ask if the theme supports certain apps. Don’t ask Shopify for a feature that Drupal has and make sure our customers know this, not leave a 2-star review to vent.
not venting, unfortunately, we have left the EU and now I want to display this for our international customer that why I now need to display both prices. and as mentioned hopefully if anyone is in the market for a theme and they need the same they will move on and not purchase the theme and find another that will as you are not willing to look into as to why the app will not work, which show that the support is not worth paying the extra for.
Please give me a app link, I will check more
There are a few things you should understand 1- If the theme doesn’t support the app then you should contact the app’s owner and ask them to integrate. This is not our fault since the app was created after the theme and it needs to be theme compatible. 2- We can help but please ask that politely instead of throwing out 2 star reviews and intimidating us. Thank you
why does it take so long to get a reply for your support tickets? and why do i always have to make a comment on here to get a quick response back in the support tickets? your last response to my ticket was only half answered. i have no clue how to get the app owner to contact your team. i asked where to enter the code specifically, and your team did not let me know, just told me to have app owner contact you guys. but you guys did not tell me how the app owner can contact you. can you just indicate in the support ticket where the code can be entered? i don’t want to wait another week to get an answer,
Hi, please provide a ticket id Thanks
What css do I need to enter to make the logo larger? The theme settings do not work and the logo remains at 170px wide no matter what size I have it set to.
Hi, please help me open a ticket at http://support.the4.co/ so my team can help
Thanks
Just in case any one is intending to purchase this theme and use header style #4, you are not able to make the logo bigger than 170px. The only solution provided is to choose another header. Shame.
Hi, something wrong here, I can change our logo up to 350px https://tppr.me/T4aLL https://tppr.me/l1rm8 . Please let me know your ticket ID, I will check for you.
Thank you for that
My mistake, it cannot be changed on header 3
I still can change it https://tppr.me/pTNa5 , may I know your ticket ID so we can help you check more?
Thanks
First of all, I can change the number in the admin too but that doesn’t change the size of the logo on the frontend of the website, it is still in a 170px box. I can see it resize when the page loads.
Secondly, You have already replied to my ticket letting me know I should choose another header layout since all of them have a specific size for the logo.
Thanks
Hi, Please help me follow a ticket 58211, I need some help about staff account so I can customize for you
Thanks
Hi question, Is it possible that each variant will appear in the category page on its own (without adding new product for each variant)? If I have blue and red, they will both appear in the catalog/collection page? but still remain as variants and not different products.
Hi, I afraid it isn’t possible with Kalles
Thanks
