23249 comments found.
how to update the theme without lossing the data
Hello, @pprudhvi,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
Hello team, today, after updating all the plugins and the theme, the “blocks” option shown in the wordpress admin sidebar suddenly disappeared. Please assist.
Hello, @blackgold1,
Really sorry for all the inconvenience you faced, we have found a workaround for it and implemented it with our latest update 6.0.1, so, please update your Theme to the very latest version 6.0.1 and check back, you will find all of your Blocks back into Porto >> Page Builder as showing below:
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
Does the WP version matter for the license?
Hello, @azure1979,
First of all, thanks for showing your interest in Porto WordPress 
You must have the very latest version of the WordPress and Theme for smoothly working License.
Regards, P-THEMES.
Hello i have changed my website and deleted the old one but now my purchase code doesnt work anymore, can you please reset my purchase code so i can use it.
Hello, @OnlineWinkelWarenhuis,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, thanks guys but i keep getting the message – Your ip address is blocked as spam!!!
Hello,@OnlineWinkelWarenhuis,
Can you please share your site WP Admin Login details on which you are facing this issue and also the Theme purchase code PDF file as well via our email newsmartwave@gmail.com so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Hi, I’d like to ask how do you get the same type of menu as shown in this demo: https://www.okler.net/previews/porto/8.2.0/index-corporate-12.html. I would like that when I click on the home item the sub menu must open and I don’t have to click only on the arrow
Hello, @vismart,
First of all the link you have shared is not our template but this is another Author template which is “Okler”, but fortunately our Theme also has such functionality.
“When using Side header type or showing Main Menu in Sidebar”
As written that it will only work with side header type, so must have to set/select the side header first and you will find the option under Porto >> Theme Options >> Menu as showing below and you can set it as per your requirements.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 29/08/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
saw this in an old 2017 comment and can’t believe you guys haven’t implemented this yet… or if you have please let me know.
Suggestion: Can you consider adding a short code ( maybe [year] ) to the footer section in “Theme Options” to show the current year? Have to manually go to the back end & do this.
Hello, @ambitiousweb,
Porto WordPress Theme provides very flexible options, and we have added tons of options to Customize the footer as per the user requirements, so we have Custom HTML widget that use can place in Footer widget and copy and Custom Code from Google and use it.
OR
We have blocks that user can create any sort of footer using page builder in block and then use that block under footer widget using Porto Block Widget, and again this is not a big deal and you can easily get any Custom/Dynamic content code from Google and use it…
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/09/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello. Can you reset my purchase code? I canceled the domain I used when I purchased the theme. I only used it for 4 days. For now I can’t use the Theme at all.
Hello, @sosyolog,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello. Can you reset my purchase code again? Please 
I’m very sorry to inconvenience you but I’m trying to set the most suitable theme and site?
Hello, @sosyolog,
You can reset your purchase code by yourself now
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Hello, I’ve just purchased and installed the theme. When trying to activate it says: Purchase Code is not valid!!! Please help to resolve the issue. Thank you!
Nevermind. I’ve tried again after an hour and it worked.
Sound’s Good!!
Hey there, so I’m using the set up wizard and trying to upload the woocommerce plugin but it keeps failing, I’ve got all plugins installed apart from WP bakery/Visual composer, any idea?
I tried to install it outside of the wizard and got this error could not create directory woocommerce/packages/woocommerce-blocks/assets/js/atomic/blocks/product-elements/add-to-cart/product-types/variable/variation-attributes/test
Fixed it…thanks
Sound’s Great!!!
You are the best
Hi, can you please reset my last purchase code? I am in some turbulent time when I am trying to jump to some new project.
Hello, @DeusPixel,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Please quickly tell me how the heck I get changes in skin settings under Theme Options/Skin to show on website. I have emptied cache (despite being in staging environment so caring is disabled), emptied browser cache AND even tried on a computer never been to the URL and still same problem. URL with problem is https://funcifur.com/staging/
Hello, @humanor,
Just checked your site now and it is showing like this to me: https://postimg.cc/sMTmT0jN please hard refresh your browser by pressing CTRL+F5 and also please completely read and follow all the instructions written in the below-given article, and if still, the issue will persist then please contact us via our support system with your site WP Admin and the small video clip of your issue so that we will check it for you on your site.
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hi I have a little problem with photo on my website: https://undercarp.pl/ ( I update new wersion porto few days ago ). If I open product : https://undercarp.pl/produkt/leadcore-klipsem-uniwersalnym-45-lbs-100-cm-brazowy/ I see the photo but on few single product is like: https://undercarp.pl/produkt/kretlik-do-ronnie-riga/ -https://ibb.co/jb32wFb . I see this photo if I take mouse on this element but photo is very huge ) . I add new photo but It’s no working and problem is still.
Thx for all info
Best Regards
Hello, @mimikss,
I have just checked your provided screenshot and the URL as well and it is working perfectly fine for me, please see this screenshot: https://postimg.cc/YGdR4GJs so it must be the cache issue at your end nothing else, or This is not an issue but the Lazy Load issue, Please turn it OFF/Un-Check from Porto >> Speed Optimization Wizard >> Lazy Load and click on compile button and finally check your site after removing the server, site and browser cache, I am sure you will not finds this issue anymore, and it is clearly written in Lazy Load section that:
Disable this option if you have any compatibility problems.
So, your site has compatibility problems with Lazy Load please do not use it.
Regards, P-THEMES.
Hi, sorry my friend I think I have off lazy load porto , I turn off and it’s working. Have a nice day
You’re Welcome!! Thanks for contacting us.
Hello, I just bought a Theme porto a few minutes ago. I can’t put a Purchase Code. Theme shows the message “Purchase Code is not valid !!!” Please help.
I need your help Please check your theme and license too.
Hello, @rodsarin24 ,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
hello, i just bought the porto theme. I have uploaded the theme to my site, but the purchase code gives an incorrect warning. I cannot activate the theme, please help.
Purchase Code is not valid!!!
?
I did everything you tell people who bought it. I pinged, checked my server, checked plugins, but the purchase code didn’t work. As far as I see, I think everyone has a purchase code problem, check your site.
Hello, @VolkanBAYLAN,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Hello, we have the latest version and we keep getting the following PHP warning in our logs:
First parameter must either be an object or the name of an existing class in /public_html/wp-content/themes/porto/inc/functions/general.php on line 1050
Helo, @webb_se,
Sorry to say that but we have not encountered this warning till now with our latest update of the Theme and plugins, Please make sure that you are using the very latest version of the WP and Theme and also the plugins as well.
Fortunately, it’s only a warning, not an error, so you can safely ignore it. Turn off debug mode on your live site and the warning should go away.
And for testing it more deeply, I’ll forward this to our development department as well.
Regards, P-THEMES.
Hello, if you Google the error there are more sites with the error: https://www.google.com/search?q=%22%2Fpublic_html%2Fwp-content%2Fthemes%2Fporto%2Finc%2Ffunctions%2Fgeneral.php+on+line+1050%22
Helo, @webb_se,
As I told you this is only on your site but not on our Demo site you can check here: https://www.portotheme.com/wordpress/porto_landing/ and on my test site here as well: http://hubdatasolutions.com/pearl/porto/wpbakerydemo-for-aizaz/ and on all the other customer’s sites as well, as I already told you above, Sorry to say that but we have not encountered this warning till now with our latest update of the Theme and plugins, Please make sure that you are using the very latest version of the WP and Theme and also the plugins as well.
Fortunately, it’s only a warning, not an error, so you can safely ignore it. Turn off debug mode on your live site and the warning should go away.
And for testing it more deeply, I’ll forward this to our development department as well.
Regards, P-THEMES.
Thanks, please tell the dev team that the error only occurs on the blog archive page… like /2019/03/ and such
Helo, @webb_se,
Again this warnings occurs only on your site, but we will try to look into it with our future upcoming updates of the Theme.
Regards, P-THEMES.
Purchase Code is not valid!!!
Hello,@gigamarket24
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
I am planning to change my hosting from A2hosting to Hostinger so will your website work best on hostinger shared hosting as well ?
Hello, @sdjewels,
Yes, Porto WordPress will work fine on shared hosting as well.
Regards, P-THEMES.
I see the Porto theme offers different kinds of “shape dividers”. https://portotheme.com/html/porto/8.1.0/elements-shape-dividers.html
But where do i enable them in the theme? I tried looking for shape divider or dividers in the page builder elements, but could not find them there. Also no options in sections, rows?
Can you explain to me how to add a shape divider?
Hello, @artformnl,
First of all, you are looking the wrong URL: https://portotheme.com/html/porto/8.1.0/elements-shape-dividers.html this is HTML version not the WordPress, You can check the WordPress version divider possible shapres here: https://www.portotheme.com/wordpress/porto/shortcodes/dividers/ and you can achieve any style using seperator element on your site any page as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/10/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello.how can i do that? woocommerce show prices with and without tax
Hello, @hewal02,
This is the default functionality of the WooCommerce and our Theme does not have any influence on it, please read the below given articles:
https://wordpress.org/support/topic/woocommerce-displaying-price-with-without-tax/
https://booster.io/features/woocommerce-tax-display/#:~:text=If%20you%20want%20to%20display%20prices%20including%20TAX%20or%20excluding,you%20can%20set%20it%20here.&text=Accessible%20through%3A,%3E%20Booster%20%3E%20Products%20%3E%20Tax%20Display
https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/
https://stackoverflow.com/questions/37227730/display-woocommerce-product-price-with-and-without-tax-and-tax-amount
Regards, P-THEMES.
which should i use? Won’t you help me with that?
Hello, @hewal02,
As I told you the this is not from our Theme but from WooCommerce, so it’s better to contact WooCommerce for it, they will provide you the best possible solution for it.
Regards, P-THEMES.
Hello! how to overwrite a function in a child theme ? / wp-content / themes / porto / inc / functions / 2350 string
https://pastebin.com/F3hQsjW1Hello, @gigamarket24,
Sorry to say that but this is not possible using Theme Options and there is no such option in our Theme for this, you can Google it like below listed articles, Otherwise this requires Customization and not included in the Theme support policy.
https://obsessive-coffee-disorder.com/how-to-override-parent-theme-functions-in-wordpress/#:~:text=When%20writing%20a%20parent%20theme,name%20has%20already%20been%20run.
https://webdesign.tutsplus.com/tutorials/a-guide-to-overriding-parent-theme-functions-in-your-child-theme--cms-22623
https://wordpress.stackexchange.com/questions/265328/how-to-override-function-in-child-theme
Regards, P-THEMES.
