3203 comments found.
Dears, i accidently bought the shopify theme instead of wordpress, is there anyway forward
Hello,
You can contact Shopify theme authors and ask for a refund. They will accept it and then you will be able to purchase a WordPress version from us.
Regards
thanks for your response, i’ve posted the same comment there, but unfortunately 2 days passed with no reply .. i hope they reply soon .. as i want to purchase yours
They should answer you asap. Probably, there was a delay due to the weekend.
5 days passed without reply
In this case, you need to contact Envato support for help since theme authors should reply withing 48 hours to all support requests.
theme author replied “no refund Envato/Themeforest rules”
In this case, you need to contact Envato support for help.
div class “woocommerce columns-4” squishes on mobile view instead of cascading. how to fix, please?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
website not full screen on iphone 12. how to fix?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hello! How to change the “Sold Out” label in a product to just “Sold”, in the archive and in the product page. Please advise. thank you!
Hello,
You can translate/rewrite all theme and plugin texts via PO file in WordPress. Here is a video tutorial that should help you translate your website texts with a Loco Translate plugin https://www.youtube.com/watch?v=D3NsDdMzsls&list=PLMw6W4rAaOgKKv0oexGHzpWBg1imvrval&index=3
Please check the video tutorial to see how to save the translation file correctly. You can remove the plugin and translations would remain. Also, translations would remain after each theme update.
Best Regards
Hi sir, I tried to activate the Stock progress bar but it doesn’t show, how can i fix it please ? Best regards.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi there could you please add support for WooCommerce Points & Rewards (Official). Thank you.
Hello,
Our theme should work well with this plugin. If you notice any problems, feel free to create a topic on our support forum so we could help you.
Kind Regards
Hello, I’ve just added the license key on my website and it has dissconected me from my xtemos account. It says that my license has expired but it hasn’t, its even written in envato market account that my support is available until june. I have copy the key license from Envato Market : maybe it is the old one ? Where can I get the new one ? Thank you for your help !
Hello,
Try to click on “Update” button for your purchase code in your account on our website. If you can’t log in on our website, please, send us your purchase code and email using the contact form on our profile page so we can restore your account.
Kind Regards
hello i have two questions: 1. if i buy the standard license, will i be able to install it locally first, and then transfer it on a hosting service, or would that compel me to buy two separate licenses?
2, i would like to implement a “catalog mode” instead of an e-commerce, that would use the cart and checkout as a quote request. can i do it? thank you
Hello,
Thank you for being interested in our theme.
1. Yes, you can purchase one regular license and use it both on development and on your live websites.
2. There is a Catalog mode option in our theme that disables add to cart buttons, cart and checkout. And you can create request a quote form using Contact Form 7 plugin.
Kind Regards
Hi, there is an error in device.min.js:1 Uncaught TypeError: Cannot read property ‘1’ of null
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we could check it? Make sure that you are running the latest version of the theme.
Thank you in advance
Updated the theme, error is gone. Thanks!
Great, you are welcome!
Hi there! Is the theme compatible with with Woocommerce Version 4.9.0 ?
Hello,
Thank you for contacting us.
Yes, our theme is fully compatible with WooCommerce 4.9 version.
Kind Regards
never mind thanks
Hi, we updated to latest version but in settings at General Layout, background color is only available for BOXED layout, Is there any CSS code for having a certain body background color for all pages on Wide 1600 layout? Thanks
Hi,
Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce it on your website.
Thank you in advance.
We need to have a light color background for all pages, we tried:
.body { background-color: #faf2e0; }
But it´s not working, at Home page we tried with extended blocks no paddings with Visual composer, but at Shop page and all the other pages it remains white blackrgound, how can we have a color background with custom CSS? Because in settings General Layout it only works for Boxed layout. Thanks
Hello,
Try to add the following CSS snippet to the Custom CSS section in Theme settings
.main-page-wrapper {
background-color: #faf2e0;
}
It works great, Thank you so much!
You are welcome! Feel free to contact us if you have any questions.
Hello,
Unfortunately, there is no such option for our products element. You can enable this option in WooCommerce but it will be applied globally to all products.
Kind Regards
I believe I found a small bug. When you enable swatch in an attribute, save it and then quick edit it and save it again, then the enabled swatch gets unticked. 
Regards, George
Hello,
Could you please disable all external plugins and send us your admin access so we can check what is wrong? Send us a message via the contact form on our profile page.
Kind Regards
Hi,
Before we go through all this, have you tried it on your installation and it works OK?
Kind Regards, George
Sure, it works well on our side.
OK. I will check it out and let you know.
I just want to inform you that your theme does not work well with the woof products filter plugin (https://codecanyon.net/item/woof-woocommerce-products-filter/11498469). For example, when I enable the plugin, the layout of the second page of each category is displayed broken and when you click to go back to the first page, you only see 9 or 10 products per page. When I disable the plugin, everything works well.
Forgot to tell you that this is a great theme! well done!
Kind Regards, George
Thank you very much for your feedback!
hi I have a question. I have purchased the Basel theme and the site is live. I need to add the feature to the swatches section on product page which I am going to explain below:
https://uupload.ir/files/62rt_tf.jpgOnce you mouse over on the swatch the pop up appear with the bigger picture of the swatch with the description below. the pop up swatch in the same location. This would be only on desktop not on mobile version.
or you can check this link below as an example. they have pop up on a fix position.
https://www.roveconcepts.com/porter-sectionalCan your support team help me with this if I extend my support? Or do you guys have an another team you can recommend to do this job for me?
Thank you
Hi,
Sorry, but there is no such option in our theme and WooCommerce by default. It may require additional code customization or extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
Thank you. But if I pay your team for the time will they be able to add the custom code or plugin for this? or do you know the team I pay for this job?
Sorry, but we are not available for custom development at the moment. We can suggest you to hire our partners to do this job https://wpkraken.io/?ref=xtemos.studio
Hi, is there anyway to change menu text to paragraph case/ lowercase?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
When I try to edit my posts, I keep on getting this error “Connection lost. Saving has been disabled until you’re reconnected. We’re backing up this post in your browser, just in case.”
My Internet doesn’t have any issues other wordpress sites are working fine.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
I have your theme it is nice theme but i have some doubts about mobo friendly in some page layouts like this url https://demo.xtemos.com/basel/shop/woman/virror-detail-cape/?productsticky i like this layout but in mobile the product gallery is not looking good image getting displayed vertically it should scroll horizontally in mobile version because due to vertical image gallery user have to scroll a lot is it possbile to scroll images horizontally in this layout if yes then how can you please tell
Hello,
Sorry, but there is no option to change the layout of this product page on mobile devices in our theme.
Kind Regards
header logo overlaps content on mobile view. how to fix it?
only on home page but not the other pages
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
demo themes are broken.. except for the main one., example: https://demo.xtemos.com/basel/home-fashion/
Hello,
Thank you for contacting us. We have just tested this page and it looks fine and works correctly. Could you please describe what problem do you have? Also, try to clear your browser cache or test with the incognito tab.
Kind Regards
after rechecking .. it might be my internet connection.. sry about it
No problem. We are glad that you sorted it out.
well sadly im trying from home now… its the same problem.. it seem there is a css problems in the website
Could you please send us a screenshot from the browser JS console? There are should be some errors.
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