1736 comments found.
Hello!
Any plans to update the theme for wp 5.6.1 compatibility?
Also, any PHP 8 compatibility soon?
Thank you!
Hello Avrcata!
We are working on the wp 5.6.1 and Php 8 compatibilities and going to release the update as soon as possible.
Best regards,
DFD Support Team
Hello!
Until the new update that I suppose won’t be available soon enough (today), what is the most updated version of wordpress that we can use? WP 5.5.3 ?
Thank you!
With wordpress 5.5.3 you can use the latest theme version.
Best regards,
DFD Support Team
Hello,
Thank you! Already running it. Hope to receive a notification for Native update soon. Have a great day! Good luck!
Working on it. Thank you.
Best regards,
DFD Support Team
How can i call api through this theme?
Can you please suggest api plugin which is compatible with this theme?
Hello Square_1Media!
We are not sure what API you’d like to call so we cannot recommend you anything.
Please get in touch with us via ticket and clarify your request a little bit.
Best regards,
DFD Support Team
Hi Guys, Awesome theme, really enjoy it. Small isue on my end (or is it something I did wrong) regarding the hotspot. Markers are not expanding on hover, and in the backend they dissapeared.. Can you help me with this?
Kind regards
Hello Aspromised!
Please get in touch with our team via ticlet and clarify the link to the element, Wp and FTP access details for checking.
Best regards,
DFD Support Team
Another issue with carousel style of the blog element no article is shown. thanks for fixing this problem
Hello Moneycore!
Please get back to us via email and clarify the issue you are referring to. You can also create a new ticket if it’s more suitable for you.
Best regards,
DFD Support Team
hi there – I was just wondering if anyone else is having issues selecting the screen options dropdown when in a page or post? Also the help drop down fails to work – is this theme related? Many thanks in advance
Hello Graffig!
Please get in touch with us via http://nativewptheme.net/support/support-ticket and clarify the issue in detail. Please do not forget to clarify the WP access details.
Best regards,
DFD Support Team
Many thanks for getting back to me – i’ll pop over to support as suggested 
Unfortunately when adding purchase code to sign up via your link that route – nothing happens after clicking ‘verify’
You can also contact us via Envato contact form https://themeforest.net/user/dfdevelopment#contact.
Best regards,
DFD Support Team
Thanks again
Glad to help.
Best regards,
DFD Support Team
The carousel mode of woocommerce products list doesn’t work correctly in mobile version… please fix it
Hello Moneycore!
Please get in touch with us via http://nativewptheme.net/support/support-ticket and clarify the issue in detail. Please do not forget to clarify the WP and FTP access details.
Best regards,
DFD Support Team
Why the “woocommerce products list” element do not slide automatically into carousel mode?
You need to enable Carousel mode to have it https://prnt.sc/1qvnmp1
Best regards,
DFD Support Team
I already did but the carousel doesn’t slide automatically only manually
It’s not supposed to scroll automatically.
Best regards,
DFD Support Team
Isn’t possible to add this feature? it would be very useful
We’ll add your request to our wishlist.
Best regards,
DFD Support Team
Thanks
Always welcome.
Best regards,
DFD Support Team
Hello, we are having an issue with multiple sites that use your theme. We aer seeing that multiple photo sizes are being added when uploaded, causing a drain on the resources. Not sure how this is happening or how to fix it.
Hello TriadMarketing!
When you upload an image to WordPress, it generates three image sizes by default (the thumbnail, medium, and large). It’s default WordPress functionality.
Best regards,
DFD Support Team
Yes, I understand that but we are getting around 10 per photo on several on the sites using the Native theme.
Please get in touch with us via http://nativewptheme.net/support/support-ticket and clarify the issue in detail. Please do not forget to clarify the WP and FTP access details.
Best regards,
DFD Support Team
Hello. Where to find the purchase code of the item. The one I found does not allow to connect to the support forum.
Hello Bartellatzoo!
Please check https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-. You can also contact us via Envato contact form https://themeforest.net/user/dfdevelopment#contact.
Best regards,
DFD Support Team
Hi,
There is a problem in Theme options using the latest version of the theme (1.5.3) and the latest version of Wordpress (5.6).
There seem to be a few minor glitches but the main one is in ‘Header Builder’. The section where you can drag and drop header elements is missing – it shows the Desktop, Tablet, Mobile options however the section under that is missing. When you select the header bullder header in the page header options, the header is blank.
I have an older version of the theme (1.5.1) running on a slightly older version of wordpress (5.5.3) and the header builder works fine.
It looks like others are having similar issues, can you please post a reply with some helpful information or an idea when a patch might be available rather than just referring me to the ticket system then that would be helpful for me and others.
Thanks.
Hello Martian-media!
We are currently working on the issue and release a fix in the theme update as soon as possible.
Best regards,
DFD Support Team
Great – thanks for a fast response. Excellent theme and terrific support!
Thank you for your nice words. Client’s opinion is highly important to us!
Best regards,
DFD Support Team
Hi again,
Just wondering if there is any update on the patch to fix these issues? Its been a while and the theme is broken at the moment. Thanks as always.
Our team is working on the issues. We’ll release the theme update with the fix as soon as possible.
Best regards,
DFD Support Team
Thanks for letting me know.
You are welcome.
Best regards,
DFD Support Team
Hi – This is still an issue! Its been 2 months now with no update? The header builder doesn’t work on the latest version of wordpress. Are you still supporting this theme?
We are working on the solution and release the update as soon as possible. The update will be released as soon as all testings are done. Thank you for understanding!
Best regards,
DFD Support Team
hi DFDSupport, if there any element that can show my post with pagination or content’s setting, as there is only “1” element “Blog Post”, but no pagination can find. thanks
i further check your documentation, there is a tab call Pagination, but it doesn’t occur at my theme, how to fix? br
Hello Freshdesignhk!
Pagination is available for the Blog page template, please, check http://nativewptheme.net/support/post-types/blog-creation.
In case ou have any questions, please, get in touch with us via ticket.
Best regards,
DFD Support Team
i can see it at your demo, but can’t see it at my website after i purchase and install
Please get in touch with us and clarify what is not seen t your end.
Best regards,
DFD Support Team
Ellen, thanks for your care first. that’s mean at your demo, can see at the “Blog Post” element, there is 4 tab (GENERAL SETTINGS) (CONTENT SETTINGS) (PAGINATION SETTINGS) (TYPOGRAPHY SETTINGS)
and at my website’s “Blog Post” element, there is only (GENERAL SETTINGS) (CONTENT SETTINGS) (TYPOGRAPHY SETTINGS)
no (PAGINATION SETTINGS) here
let me know if you need my website’s login detail, thanks
We send the article about the Blog page not blog post. Check https://youtu.be/QCNVwK9VrJM
Best regards,
DFD Support Team
that’s mean the Blog Post element doesn’t have the pageniation function??
Blog Post has inner pagination http://nativewptheme.net/support/post-types/single-post-creation > Single Post Settings.
Best regards,
DFD Support Team
Ellen, thanks your reply
but I am not talking about the single post. pls take a look at my pic, I am afraid I misunderstand your meaning. https://pasteboard.co/JKPuDQM.jpg https://pasteboard.co/JKPv7A8.jpg https://pasteboard.co/JKPvey4.jpgI am making a page with the theme’s builder that there is a section would like to show several post, so I apply the element “Blog Post” at my page, but I can’t find there is a setting for Pagination, so I ask for your help.
Please let me know if the theme doesn’t support that, otherwise I just purchase more Plugin to achieve this simple function instead.
thank you Ellen, good day
There is no pagination for the Blog post module only for page template.
Best regards,
DFD Support Team
opps…........ thanks Ellen just comment for share, hope DFD can have it, otherwise User need to pay more for the basic function of wordpress
We’ll add your request to our wish list.
Best regards,
DFD Support Team
Hi,
I’ve installed the Native them 1.5.3 on a Wordpress 5.6 / PHP 7.4.14 The header builder thing is not working, it works but the added elements are not shown in the preview, if we take a preset same happens the preview says loading template and then stays empty. Browser used is chrome
Hello Filipbeunens!
Could you please get in touch with our team via ticket here and clarify the WP and FTP access details? We’ll check the issue.
Best regards,
DFD Support Team
Only thing I got from support is that the problem is not fixable at the moment… Not so much help…. Seems this is not 5.6 comaptible…
We are currently working on the issue and release the update as soon as possible.
Thank you for understanding!
Best regards,
DFD Support Team
ı have this thema now 2021 stable working ?
Hello Ctrlhelp1!
We are not sure we have got your question, could you please clarify the request a bit?
Best regards,
DFD Support team
Hello dear developers. Thanks for the great work. Only since update V 1.5.3. My website is not working as it should. (something with the header or loading java (i tried to turn of all plugins, same result). For example: https://barn282.be/nieuws/ + https://barn282.be/services/ These pages is the header overlapping the page. Any ideas?
Hello Kong84!
Could you please get in touch with us via ticket and clarify the WP and FTP access details? We’ll check the issue and help you.
Best regards,
DFD Support team
Greetings of the day support team
After the recent update of WordPress 5.6 – I’m getting these errors:
jQuery.fn.load() is deprecated – /wp-content/themes/dfd-native/assets/js/plugins.min.js
jQuery.fn.load() is deprecated – /wp-content/themes/dfd-native/assets/admin/js/vc_admin_scripts.js
Any plan to update the theme? Thank you.
Hello Vickysdhir!
Could you please clarify the WP and FTP access details via ticket? We’ll check it for you.
Best regards,
DFD Support team
I want my menu in sidebar for both Mobile and Desktop. How can I do this?
Tell me the step to do and which header option will help to do this?
Hello Square_1Media!
Please make sure you have set the menu to Appearance > Menus > Manage location > Primary navigation. We have 14 preset header styles http://nativewptheme.net/home/first-header-example/ – https://prnt.sc/w4ourd, and Header builder http://nativewptheme.net/support/theme-options/header-builder so you can choose or build a suitable header style.
Best regards,
DFD Support team
When will you release update for wordpress 5.6 and wpBakery 6.5?
Hello Rarytas!
We currenty working over the compatibility and going to release the update as soon as testing is done.
Best regards,
DFD Support team
Hi, my name is Guillermo and i have a few problems with this Theme. In first place, the “theme options” menu show all the content in a single page with an neverending scroll that makes very difficult to work. My second problem it’s in the page editor section: visual composer don’t work and the complete structure of that page it’s broken.
I hope you can help me because this issues make my work stop, which means lose money.
Hello Guillermo!
Please make sure you have the latest 1.5.2 theme version.
Please get in touch with us via ticket and clarify the WP access details to check it.
Best regards,
DFD Support team
For some reason my contact form does not email inputted data other than this Why is this? I have checked the fields and it all looks fine, but I get no customer info…Just the stuff below
From: {{your-name}} Subject: {{your-subject}} Message Body: {{your-message}}
— This e-mail was sent from a contact form
Hello Naturalbodz!
Please check the module settings http://nativewptheme.net/support/knowledge-base/contact-form-mail-tags > Received email & Message tab. Please recheck the mail tags settings as they are incorrect. https://prnt.sc/lohtzj.
Best regards,
DFD Support team
Hello, I purchased the theme, imported the demo. However, when I make an update on the site, when I click the “update” button, it directs me to 403 Forbidden and does not update.
I ask that my problem be rectified immediately. For me, you can even do it on a clean, hassle free setup. I can share my site information with you
Picture 1: https://hizliresim.com/ouigaF Picture 2: https://hizliresim.com/gvfRUg
Hello Nonamesjoe!
Please contact your hosting provider and check the issue with him as 403 is a server error.
Please get in touch with us via ticket and clarify your WP and FTP access details. We’ll check it form our end as well.
Best regards,
DFD Support Team
I sent a ticket. Can you take a quick look at my request from you? Tomorrow is Monday’s work day and I have to work on this.
Thanks
We have got your request and get back to you as soon as possible. Just to inform: Our working hours are from Monday – to Friday, from 8:00 to 17:00, GMT +1 (spring-summer+2).
Best regards,
DFD Support Team
What is the latest version of your DFD Native theme?
I have a client with a site running Version: 1.5.2 and it’s generating the below warning in the jQuery Migrate helper tool.
/wp-content/themes/dfd-native/assets/admin/js/vc_admin_scripts.js: jQuery.fn.load() is deprecated
Is this theme compatible with Wordpress 5.6?
Hello Cmkl!
Current theme version you can always check in changelog https://themeforest.net/item/native-powerful-startup-development-tool/19200310#item-description__changelog
As for the warning, please, contact our team via ticket and clarify the WP and FTP access details. We’ll check it for you.
Best regards,
DFD Support Team
So I am running the latest version of the theme. Do you know if it is compatible with WP5.6?
We haven’t faced any issues and haven’t any reports about incompatibilities. Please contact our support team for checking your warning.
Best regards,
DFD Support Team
