Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Hi guys! I an client webpage – I have found a bug in your recent version of Flatsome theme.

From latest version. Using UX-builder on a page to display products. Using custom posts you add products to this page.

Previously – you could re-arrange the custom post panels and click apply, and the order of the products on the page would be updated. Since last version – this is not possible.

When you now try to rearrange order and click on apply – the order is not updated and goes back to what is was. The only work around is that you remove all custom posts, save, and then starts over with a new order. But if you have many products – this is quite boring task to do…especially when it was soo smooth before.

Not so flexible as I would expect Flatsome Theme to be.

BR Toby

Hi,

That bug is going to be fixed in the next release.

Hi – Quick question for the widget_nav_menu. Is there a way to make the current-menu-item to be active?

Hi,

Can you submit a support ticket here?

Hi, i get: The token is valid, but the Envato user associated with it doesn’t seem to have purchased Flatsome. Double-check that you were logged in with the same user that bought Flatsome when you created the token.

Hi,

Please follow these steps:

  1. Log out from both build.envato.com and themeforest.com.
  2. Log in to themeforest.com.
  3. Check if Flatsome exists in the list of the purchased items.
  4. Navigate to this link.
  5. Log in with the same credentials as your themeforest.com account (which you purchased Flatsome).
  6. Create the token.

Hi, the version 3.13.1 is compatible with the WooCommerce 4.9 to do the ugrade?

Hi,

Yes, Flatsome v3.13.1 is compatible with WooCommerce v4.9.1.

Thank you!!

Hello, when translating the word “comment” and “comments” (the string is: % Comments) with poedit, although in this they are well translated, the theme does not show translated. The .po and .mo files are up to date. Any ideas?

Hi,

Can you submit a support ticket here?

Hi,

Is there a way to echo a php variable inside the Text Element using UX Builder?

I need to print this variable $_GET[“name”].

The variable is already in the URL query. www.misite.com/?name=john

Thanks.

I tried with <?php echo $_GET[“name”]; ?> in the html source code. But in frontend the code is commented <!--?php echo $_GET[“name”]; ?--> for security reason I guess.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Id like to buy it but need a discount :)

Hi,

Flatsome is on sale only on Black Friday and Cyber Week.

can this theme be integrated with mmenujs? anyone managed?

Hi,

We haven’t tested that plugin with Flatsome yet.

HI, i’m having an issue regarding UX Builder’s Slider; right now we have a slider with 6 banners, but in the Builder we see 7 bullets instead of 6. We tried to look into the seventh one, but it’s pitch-black and there is no controls we can edit. The slider’s behaviour on our homepage is very odd, the first banner shows up pretty fine, but when the second banner appears, it’s completely black… And it’s the same with all but the first one.

Hi,

Can you submit a support ticket here?

How can I show a “NEW” badge for newly created products?

Hi,

You can add a custom badge in the Extra tab of the product editor.

Hello, I’m having a very annoying problem. On the homepage of the website sometimes the following appears “skip to content” .. the whole view looks distorted. Content blocks appear to be broken, as if lined up. I searched on Google and found out that there is a skip tag for accessibility, but I couldn’t find anything to disable it. This problem is only in the flatsome theme, I have not experienced it in others. Any ideas how it will fix? Thank you.

Hi,

Can you submit a support ticket here?

Hi, 19 days have passed and you haven’t made any feedback ..

I also sent you a message but you didn’t do anything. In such an annoying problem, we ask your opinion, the solutions, and why you do not answer it, it is very difficult to understand! Wretched..

Hello,

I want to report an issue that i have with the theme. As i am trying to check my website from the validator for the accesibility, i see a lot of problems as:

1) Element style not allowed as child of element div in this context. 2) Element style not allowed as child of element section in this context. 3) Element style not allowed as child of element body in this context.

I see that other themes don’t have this problems and accesibility in the code is important!

Could you guys help me out on how to fix this problem?

Hi,

It’s going to be fixed in the next release.

Hi I recently bought the lincence for flat some. After I changed my webdomain I tried to upload the flat some plugin again but I recieved the message: “The package could not be installed. No valid plugins were found.” I uploaded ‘the installable wordpress file only’. I tried it several times. Could you guys help me out what’s the problem exactly?

NVM

Hi,

Flatsome is a theme, not a plugin. Please try to upload the zip file from Appearance>Themes>Add New>Upload Theme.

Hi. After clear new instalation on newest wordpress. In wizard show some errors: https://i.postimg.cc/2yDmz17Z/flatsome-error1.jpg and when i click theme options show this error: https://i.postimg.cc/SR6S86xd/flatsome-error2.jpg In wizard when i selected preset theme nothing changed, demo files not loadet and webpage is still default. All plugins are instaled, The whole wizard was successfully (in addition to the errors mentioned). Any idea please?

Hi,

Can you contact your hosting provider about the issue? It seems like a webserver problem.

Hi,

I have noticed that most of the plugins don’t show the update buttons or links. The theme is up to date but not sure what is wrong.

Any idea about that?

Hi,

It’s not related to the theme. Please deactivate all plugins and check the issue again.

Thank you for your reply.

I have resloved it. I want to ask you about NEXTEND SOCIAL LOGIN plugin. I don’t use it at the moment. Is it OK if I remove it?

Hello, I’d like to buy your theme, but I’m interested in how you solved the problem with the WordPress Real Media Library plugin. I found a comment from 4 years ago where the customer writes that it does not work. I would need to use this plugin in combination with your theme. It works ? Can you check it for me please? Thank you :-)

Hi,

We haven’t tested that plugin yet but as far as I can see, Flatsome is in the compatible themes list on the plugin page.

Good morning. I want to add some new icons (different from the ones you provided), can you please give me some info about where is the path and the related folder to add them. Thks

Hi,

Icons are included as an icon font in the assets folder.

Thks, you mean that i can upload some in that path: wpcontent/themes/flatsome/assets/css/icons. It’s the correct way to add some new icon as .svg?

How to customize the text on the add to cart button. I can’t find that. thank you.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Issue 1: I raised this issue before. Unfortunately, the error has not yet been resolved.

Any standard google translator plugin breaks the ux builder. I would like to make use of this. see below the plugins I want to use but let the ux builder break. (cant select)

see here the issue: https://www.loom.com/share/920995b1a3f84c289f4e42d4cac6a44f

https://en.wordpress.org/plugins/gtranslate/ https://en.wordpress.org/plugins/google-language-translator/ https://en.wordpress.org/plugins/google-website-translator/ Issue 2: I also applied for this problem via ticket but problem is not resolved. after the last update there was a bug in the slider. every slider, banner as well as product slider, for example, has an error, if I want to manually slider the slider, the slider disappears. see the following video: https://www.loom.com/share/a68e0af59eaa46e19144ee899048674a and: https://www.loom.com/share/bbb70a2b3c3343e59efa0f4753fd060e

‘m still waiting for support or a response ..

Our response time is ~2 business days, as you can see at the top the Support tab on this page. Your ticket will be answered shortly.

still not resolved! bad service..

Hello,

First your theme is so good, no doubt I’ll repeat for my next website.

So far I’m having some tiny issues:

- Is there a way when add to cart that page don’t refresh? (ajax?) How to activate?

- How to show the top bar in more pages than just home page. At least on the product page and category pages.

Thanks.

Hi,

Can you submit a support ticket here?

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