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Hi, we have replied, please check your ticket

Hi, don’t know why but after an hour or so it worked on different mobiles (with different connections). Is there a delay on the mobile version when updating the site?

Hi, no delay, only cache

oh ok thanks

Hi, no, it has not been resolved. My other comment was about the counters. This one is about the top area color. As you can see it is still gray: https://arosemenaburbanoyasociados.com/ I have selected RED as a color just to confirm it is not showing. No matter which color I choose it still shows gray. I am changing the color in: TheGem -> Theme options -> Menu and Header -> Colors -> Top Area -> Top Area Background Type. It is like that color is stuck there and won’t change.

now it is showing in blue in some computers and gray in others. It is not even set as blue but RED in the options. I have selected the correct GREEN in hopes that it somehow changes at least to that green in some time

Hi, please be so kind to share your URL and access details via our contact form at https://themeforest.net/user/codexthemes , we will check

Hi, yes, sure. Just purchase TheGem and follow this video tutorial on installation https://youtu.be/HSEwlOgF914

Hi, thank you for your request. Yes, updates are for a life time.

More facts:

1. TheGem includes 400+ fully pre-built multi-pages and one-page websites and page templates in total (for different purposes), which can be easily imported in your own WordPress installation and could be a perfect starting point for your own website (check here https://codex-themes.com/thegem/meta-splash/).  Of course, you can easily combine different demos, mix & match them and edit in an easy way. For example, you can choose to import some ready-to-use website and after that add some more pages / templates from other pre-made websites to this imported website. It is very flexible. Please check this video: https://codex-themes.com/thegem/wp-content/uploads/2019/09/new3.mp4 

2. TheGem comes with powerful and easy-to-use visual page editors – Elementor & WPBakery Page Builder. This drag’n’drop visual editors allow you to create and edit your pages in front end, immediately seeing the visual result. Elementor check here: http://elementor.com/ , WPBakery here:  https://youtu.be/U5N9e5FFbxc 

3. TheGem includes all features, tools and functions which are needed to make an awesome looking and performant website without any coding knowledge. It is very easy to use and intuitive in setting up and building. 

4. TheGem comes with an ultimate tool for building webpages in a speed of light: TheGem Blocks . Blocks is a huge collection of pre-designed page sections like hero, contact, about, portfolio, blog, pricing tables which you can insert in your page with one click. Learn more about it here: https://codex-themes.com/thegem/blocks-landing/

5. TheGem is a performant WordPress theme with an excellent onpage SEO, so you can be sure your website will be very good anticipated by Google with very good search rankings

6. The price for TheGem’s license includes everything you see on our demo website and all needed features. Plus, it included premium plugins like WPBakery Page Builder, Revolution Slider and LayerSlider. So you do not need to purchase or install any other additional plugins or tools for this.  And you don’t need to purchase annual subscription of Elementor Pro, as TheGem extends the free version of Elementor with all needed cool features. 

7. For this price you will also get a premium 5-stars support by the team of our professionals. So in any case of any questions and requests you can always count on a high professional support 

8. TheGem is rated with 5 stars and trusted by 50K customers. So you can be sure you buy a very solid high quality product. 

Please do not hesitate to contact us in case of any further questions. 

Hi, please provide your purchase code via our contact form at https://themeforest.net/user/codexthemes

Hi, would you be so kind to use our support center at codexthemes.ticksy.com and share a screenshot where do you wish this text to appear, we will check, thank you

Hi, please ensure you have updated both TheGem theme and TheGem Elements plugin to the latest version 4.6.0 and empty all caches (caching plugins, cdn, browser cache). In case of any further questions please contact us via our contact form at https://themeforest.net/user/codexthemes

Hi, please use TheGem license manager to manage your installations & activations https://codex-themes.com/thegem/license_manager/

Did you install TheGem_CryptoCoin_child.zip theme? Please re-check

yes, I installed it, because the demo does not allow to install it if it is not done

And also activated as main theme? As said, we cannot reproduce it, please provide your url and access details via codexthemes.ticksy.com

Hi, did you update both the theme AND TheGem Elements plugin to the latest version (4.6.0) and empty caching plugins cache? Please recheck. In case of any further requests please provide your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes , thanx

Hi, please provide your full purchase code and your URL where you use it via our contact form at https://themeforest.net/user/codexthemes , thanx

Hi, sorry for this delay. Would you be so kind to provide link to your website and link to this page via our contact form at https://themeforest.net/user/codexthemes so we can check, what kind of excerpt it is (blog post excerpt, title excerpt or blog content), thanx.

Hi, Our website is still in development mode and working at localhost right now, so unable to share the login details. I’m talking about the blog post excerpt. How we can increase the length of blog post excerpt?

Hi, normally the excerpt should be shown in full. As we can see on your screenshots the excerpt in your case is a part of blog main content, is it right? (you didn’t use the “Excerpt” field so the excerpt is taken from your main content). That’s why our question to look into this. If this is part of your main content, so you can make following: use a child theme and add this filter to functions.php:

function mytheme_custom_excerpt_length( $length ) {
    return 20;
}
add_filter( 'excerpt_length', 'mytheme_custom_excerpt_length', 999 );

Hi, thank you so much for your feedback and your valuable suggestions, we will definitely include this in our future release plans! Thanx!

Добрый день, пожалуйста воспользуйтесь контактной формой https://themeforest.net/user/codexthemes и пришлите ваш код активации.

But I don’t like the way comment section look like and more

I want simple

And what is vue.js mean. And how I enable dark mode

Hi, thanx for your request. Please share some samples of the comment section you wish via our support center at codexthemes.ticksy.com or via our contact form https://themeforest.net/user/codexthemes , we will check this, thank you. Vue.js https://vuejs.org/ has been used to rework the theme’s core, page options and theme options in WPBakery theme version, Elementor version will be updated very soon.

Hi, looks like you didn’t update TheGem Elements plugin to the latest version (4.6.0). Please update this plugin as well and clear your website cache (caching plugins) and browser cache. In case of any further requests please contact us via our contact form at https://themeforest.net/user/codexthemes