23249 comments found.
hello, sent you an email regarding this issue :
Subject:Purchase code error – Error connecting to Envato API
email sent from: mohd@omanclou…
Hello, @omancloud,
I have just confirmed from the support department and they said that they already replied to all the emails but did not able to find your email: mohd@omanclou…
Can you please share your complete email so that I’ll forward them to look into it, and our email is newsmartwave@gmail.com
Regards, P-THEMES.
Hello, @omancloud,
I have just confirmed from the support department, and they said that they already replied to your email, so please check your email reply and reply to your email accordingly.
Regards, P-THEMES.
Hi there I am interested in this Theme, Do you have white maca in your theme? Any mail notification builder for woocommerce, or some suggested ones that work well with teheme? all the pre designs work for wpbakery, VC or Elementor? Which one is really faster and lighter?
Hello, @jairogan,
First of all, thanks for showing your interest in Porto WordPress 
Porto WordPress is Super Fast Theme whether you can use it with Elementor or WP Bakery or Visual Composer.
Sorry to say that but we do not have any mail notification builder, This is WooCommerce and WordPress default functionality and you can with WP and WooCommerce setting for it, other than that, you can try with any third party plugin which better meets your requirements at your own risk.
Regards, P-THEMES.
Hi team, can you reset my license cause i want change my domain
Thank you
Hello, @Studio_numerik,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi,
“Advanced bulk edit plugin” is having a conflict with another theme’s plugin (Porto theme, plugin – “Porto Functionality”)
I can’t expand the fields, e.g. to make it wider. (see the screenshot) I turned off the plugin and everything works perfect, but if I turn the porto functionality back, it doesn’t work.
Hello, @AlexSomerset,
Sorry to say that but we have not officially tested the Advanced bulk edit plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.
You have two options, First, you have to contact the plugin author and ask the plugin author to Customize the plugin core files for you for making them compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making them compatible with the Theme, then you have to contact our Customization team at for paid Customization services.
Hope you can understand our limitations.
Thanks for your understanding.
Hello, @mehar_junaid,
Please go to Porto >> Theme Options >> Skin >> Custom CSS and comment out the Code as showing in this screenshot: https://postimg.cc/zyJZGPd8 and check back your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/09/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi There,
I am facing an issue with the font in the website. In some pages it is showing a different font like Arial. And it is destroying the design 
Hello, @Beshoj,
The Typography default Fonts are coming from Porto >> Theme Options >> Skin >> Typography and change any Font setting from there for your site as per your requirements.
Now some of the settings of Color and Fonts are coming from the elements setting and for that, you have to edit every single element on your site and change anything from the element set as per your requirements.
And if the Theme Options changes will not work for you then that must be the cache or file permission issue and for that, you have to read and follow all the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And finally, if still anything remains then first you have to check it, from where it is coming and that must be possible with Custom CSS code only.
Regards, P-THEMES.
Thank you very much
Most Welcome!!!
We are unable fetch data on mysite/wp-json/wp/v2/pages with poto theme , while its working fine with other themes. Can you confirm why so ?
Hello, @tjain91,
Sorry to say that but fetching of the data is requires Customization, which is not included in the Theme Support Policy and not the Theme has any option for it, so you can try with any third party plugin which better meets your requirements, Otherwise, this requires Customization.
Regards, P-THEMES.
For the next update, you think it’s possible that porto team create multi step chek-out ? I Would like to have this fonction
Hello, @Octrom,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering adding it to the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
For now, you can try with any third party plugin like listed below but please note that those are not official and nor tested plugins, those are third party plugins and you can try those at your own risk:
https://yithemes.com/themes/plugins/yith-woocommerce-multi-step-checkout/
https://wordpress.org/plugins/woo-multistep-checkout/
Regards, P-THEMES.
I need your urgent and proper support to do customisation in this theme.
1. How to change complete theme colour ? 2. How to change complete theme font family?
I don’t want to add any css with help of additional css code because this is not the proper way and this will slow down the website. I already gone through Appriances – Skin and Appriences – Typology and Appriences – additional font. There are not working and there is no any proper option to do.
Hello, @naurej,
The Theme default Color is coming from Porto >> Theme Options >> Skin, and you have to check all the Options under Skin, Like the Main Menu for changing the Color of the Main Menu, Header for changing the color of the Header, etc…
&
The Typography default Fonts are coming from Porto >> Theme Options >> Skin >> Typography and change any Font setting from there for your site as per your requirements.
Now some of the settings of Color and Fonts are coming from the elements setting and for that, you have to edit every single element on your site and change anything from the element set as per your requirements.
And if the Theme Options changes will not work for you then that must be the cache or file permission issue and for that, you have to read and follow all the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And finally, if still anything remains then first you have to check it, from where it is coming and that must be possible with Custom CSS code only.
Regards, P-THEMES.
Hello. Great theme, but I deleted old site nitsenkoff.pro and try to create new site. Theme asks me for key, but it’s already used on old website. Help me please, but my support has expired.
Hello, @nitzrecords,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
how do i change slider pictures?
Hello, @hewal02,
Please read and follow the instructions written in the below-given articles and watch the videos:
https://smartwave.freshdesk.com/support/solutions/articles/12000057396--24-how-to-configure-porto-inter-active-banner-home-page-slider
https://smartwave.freshdesk.com/support/solutions/articles/12000056892--18-home-page-slider-configuration-slider-images-and-text-changing-slider-button-url-link-changing
https://youtu.be/Xxr_-gLZtjU
https://youtu.be/qlhOBpYDw9Y
Regards, P-THEMES.
I bought a license once. Now I can’t find my license number. I want to use it on another site but cannot. Can you help me?
Hello, @umituz,
Please follow the below listed article to download your purchase code file:
https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Regards, P-THEMES.
shop 32 layout with elementor page builder has header layout issues on mobile and tab screens. Please fix
Hello, @Trusted_services,
Can you please share the screenshot of your issue so that I’ll check it for you, as I have tested the same Demo at my end and do not finds such issue at my end.
Regards, P-THEMES.
Hi i am getting this error on PHP Error log:
[22-Jan-2021 10:11:04 UTC] WordPress database error Table ‘dbr6dfzr9ebvgh.wp0d_terms’ doesn’t exist for query SELECT t., tt. FROM wp0d_terms AS t INNER JOIN wp0d_term_taxonomy AS tt ON t.term_id = tt.term_id WHERE t.term_id = 8475 made by require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(’/plugins/woocommerce/templates/single-product.php’), get_header, locate_template, load_template, require_once(’/themes/porto/header.php’), get_template_part, locate_template, load_template, require(’/themes/porto/header/header_before.php’), do_action(‘porto_after_banner’), WP_Hook->do_action, WP_Hook->apply_filters, {closure}, get_template_part, locate_template, load_template, require(’/themes/porto/breadcrumbs.php’), get_template_part, locate_template, load_template, require(’/themes/porto/page_header/page_header_2.php’), porto_breadcrumbs, porto_breadcrumbs_terms_link, get_ancestors, get_term, WP_Term::get_instance
and this:
[22-Jan-2021 10:11:04 UTC] PHP Recoverable fatal error: Object of class WP_Error could not be converted to string in /home/customer/www/irontime-sales.com/public_html/wp-content/themes/porto/inc/functions/layout/breadcrumbs.php on line 225
Hello, @VDjGFX,
I tested and search about this database error but there is no solution in wordpress for this it is directly wordpress database issue and seems that related to SQL manipulation. so please read this article and try to figure out your issue:https://wordpress.org/support/topic/wp_term_query-get_terms-sql-error-hacked/
And for second error its again Fatal error by wordpress but if you provide your site login with exact page url where you see this error then we are more capable to investigate and provide you some solution, so please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
I have done EVERYTHING correctly trying different demos, however i no demo I get exactly the same as on authors servers giving 404 code. salesmann.eu
Hello, @sonarasGO,
If you are facing the issue with Importing Elementor Page Builder version Demo then try this:
Please go to Elementor >> Tools >> General and “Regenerate CSS” & “Sync Library” from there and save changes and showing below:
&
Then go to Elementor >> Tools >> Version Control and Click on “RollBack version” as showing below:
And after completing it, try to Import the Elementor Demo and check back your site after removing the browser cache.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 10/04/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
I am facing following issue on the site and because of this error log is getting increase every time.
{i:39;i:1;i:158;i:1;i:164;i:1;i:176;i:1;i:177;i:1;i:178;i:1;i:179;i:1;i:180;i:1;i:181;i:1;i:182;i:1;i:183;i:1;i:184;i:1;i:185;i:1;i:186;i:1;i:187;i:1;i:188;i:1;i:189;i:1;}}’ WHERE `option_name` = ‘_transient_wc_layered_nav_counts_pa_color’ made by require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(’/plugins/woocommerce/templates/taxonomy-product-cat.php’), wc_get_template, include(’/themes/porto/woocommerce/archive-product.php’), wc_get_template_part, load_template, require(’/themes/porto/woocommerce/archive-product-content.php’), do_action(‘woocommerce_sidebar’), WP_Hook->do_action, WP_Hook->apply_filters, woocommerce_get_sidebar, wc_get_template, include(’/plugins/woocommerce/templates/global/sidebar.php’), get_sidebar, locate_template, load_template, require_once(’/themes/porto/sidebar.php’), dynamic_sidebar, WP_Widget->display_callback, WC_Widget_Layered_Nav->widget, WC_Widget_Layered_Nav->layered_nav_list, WC_Widget_Layered_Nav->get_filtered_term_product_counts, set_transient, update_option
this is the error. Please suggest whats the issue.
Hello, @vipul_madhani,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hi Porto Team, I bought one license for this theme last year, and just installed on one temporary domain for testing, i think the testing result is good, now i want to install this theme on my official domain. but it remind that this theme was already installed on my temporary domain, can not install it again. how to settle this problem? thanks
Hello, @andrewyanglei,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Where are the shortcodes from https://www.portotheme.com/wordpress/porto/shortcodes/? I using elementor cant see them was trying to use wordpress editor and i got like 10% of that list.
Hello, @DJLy5y,
Please go to Porto >> Setup Wizard >> Demo Content and click on any Demo, Then click on “Details” and check “Yes” to ”Import Element Pages” as showing in this screenshot: https://postimg.cc/R6XZjRxz , It will Import all the shortcode pages on your site.
Regards, P-THEMES.
Thank You. Good idea is to bold or make a red color of that button “Details” because i did not see it in first time 
When i imported the “Import Element Pages” it only made pages and in those pages i have text:
text="Dividers Shortcodes" use_theme_fonts="yes" el_class="shorter"][vc_column_text]Sometimes you need to separate the content visually, here are the options and can be set in different styles with Visual Composer Separator shortcode./vc_column_text/vc_rowvc_columnvc_empty_space height="20px"vc_empty_space height="20px"/vc_rowvc_columnvc_empty_space height="20px"[vc_separator color="custom" gap="tall"][vc_separator color="cust... etcI think its not a good idea to install elementor + VC
We do not recommend to activate more than one page builders(Elementor, WPBakery or Visual Composer) together. It might occur unexpected issues on your site configuration and affect performance.
Btw after changing “Sidebar Menu Type” to “Horizontal Slide Menu” i cant get back to “normal”. And my menu color in mobile have changed to #fff and i cant change that too. The template read this from some dynamic_style.css :/
side-nav-panel .accordion-menu li.menu-item > a, #side-nav-panel .menu-custom-block a {
color: #fff; }
Hello, @DJLy5y,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you and provide you the best possible solution for it.
Regards, P-THEMES.
Hi, you state in recommended PHP config that is max_execution_time should be 600, my hosting has it set to 120, would that mean Porto theme will not work properly with my site, or even at all? Thanks.
Hello, @ApetkSolutions,
First of all, thanks for showing your interest in Porto WordPress
Porto WordPress Theme will work with low level server configuration as well, but obeviously the required plugins like, WP Bakery, Elementor, Visual Composr, WooCommerce, Revolution Slider, you can use any one, will create some issue with those low level configuration that is the reason we recommended to update the values from your server, and if you do not want to use such plugins then you can simply use Porto WordPress Theme with low level server configuration as well
Regards, P-THEMES.
Thanks, my server meets all requirements except for max_execution_time, and I’m already using Elemontor with no issues. So your theme will be fine, right?
Hello, @ApetkSolutions,
Yes, Exactly our Theme will work fine
Regards, P-THEMES.
Hi, where do I find the tables you have here? https://portotheme.com/html/porto/7.5.0/elements-tables.html I looked under the elements but only find the Info tables, but that doesn’t give me the tables like on that page. What is the element name that will help me produce the tables you have on that page?
just noticed that’s for your Porto for html… do you have something like that available for the Wordpress Porto? The price tables element and info tables don’t look or function the same way as in that html table example so we need something more like on that link. Please advise.
Hello, @madetobeunique,
You can use Custom HTML element and use the Custom HTML and CSS for creating your own Table as per your requirements, like: https://www.w3schools.com/html/html_tables.asp
Regards, P-THEMES.
