1951 comments found.
It would really help to see the date for each version in your changelog. Thanks!
Hi,
Thank you for your suggestion. Unfortunately, we didn’t note down the date of each version.
I would to show the carousel with only 1 column, as like this one: https://effek.it/it/componi-il-tuo-bikini
It’s possibile? can you help me?
Hi,
Please open a ticket on the support site. Our supporters will help you check your website if it is possible.
https://uix.ticksy.com/Thank you
Hi, I want to purshase this theme. Are you having issues with the map integration ?
https://demo.uix.store/sober/stores/#store-amsterdamHi,
Thank you for your feedback. It is a wrong setting in our Google account. It is not a problem of the theme. We will update settings on our Google account to fix it on our demo soon.
Kind regards
Ok thanks
Hi， how do i add the Page Header Image for cart and checkout page?
Hi,
These pages doesn’t support the page header. Therefore you can’t add a page header for it. But if you want, you can use the page builder to create a section for the page header. Please open a ticket on the support site. Our supporters will help you check your website.
https://uix.ticksy.com/Thank you
Hello, I have the same problem like Tessaroosa, since I update to everything, my main background (slider) disappears, and the overlap header menu did not work. It only work when I’m logged in admin. Please help. website is weskcar.com Thank you !
Hello,
We’re going to release a new update and fix this issue. Please update your theme when it is released.
Thank you
Thank you, do you have an idea about the update, because website is unusable for the sales and the site is in production. Thank you
We’re updating this theme in a next few days. Perhaps in a next 1 – 2 days only.
Thank you
Hello, there seems to be a bug in the latest update. It seems that the header styling is broken when header background is set to transparent. The menu overlaps the header, this wasn’t happening in the prior version. It’s even occurring on your own demo page here: https://demo.uix.store/sober/stores/
Hello,
Thank you for your feedback. Could you please share an URL of this issue on your website? We tried to replicate it on our website (on our demo too), but couldn’t.
Thank you
Hello, thank you for your quick answer! Here are some screenshots how the theme looks on my browsers (both Firefox and Chrome) https://drive.google.com/drive/folders/1YkbZ-uh8hi3MPC6H1NfMK1RGvg6DBTRi?usp=sharing
On the “Stores” page, we’re using the template “Full screen”. With this template, header and footers will be transparent automatically. You can change the page template to prevent it.
Please open a ticket on the support site and share share your website address. Our supporters will help you.
Thank you
Hello,
My Product sort button has gone strange here:
https://tinyurl.com/yxrpjq3w https://gingerjarfurniture.com/products/The styling and layout is different to how it used to be.
Also when I click on the filters button on mobile it’s covering the category dropdown I think the Z value must be wrong.
I am also unable to click X off of the filter menu to return to the shop page. See screenshot:
https://tinyurl.com/y4ukwlj6I’ve deactivated any plugins I thought could be clashing and cleared the cache with no luck. Can you advise?
Many thanks,
Liam
Hello,
It seems to be a problem from a plugin on your website. As we checked, it could be the problem from CSS of plugin UM Docs. Please open a ticket on the support site. Our supporters and developer will help you check it deeper.
Thank you
I like it but am afraid of the lack of speed and site performance after installation
Hello,
Actually, the speed of a website depends on many things, the theme is a small part of it. You can follow this documentation to improve the speed.
https://docs.uix.store/konte/#/misc/site-speedIf you need more assistance, please open a ticket on the support site. Our supporters will help you.
https://uix.ticksy.comThank you
I need assistance with the installation. Who can I contact?
Hello,
Please open a ticket on the support site. Our supporters will help you.
https://uix.ticksy.com/Thank you
Hi.
I’m using Elementor pro to edit my shop, and I’m trying to change the product page, but I get this error from Elementor:
Template File: No Templates for condition > woocommerce/templates/single-product.php
Hello,
Please open a ticket on the support site and provide your website address. Our supporters will help you check this issue.
https://uix.ticksy.com/Thank you
Hi, There is a problem with the theme when the customer puts an item in the cart, the cart does not update automatically and the page must be refreshed.
Hello,
Please open a ticket on the support site and share your website address. Our supporters will help you check this issue.
https://uix.ticksy.com/Thank you
Hi, since recent WordPress updates the category menu on the shop isn’t returning results >> http://justjud.staging.wpengine.com/shop/ The filter still works and returns all of the products in that category.
Hello,
You can change the default behaviour of category tabs to “Ajax Load” in Customize > Shop > Catalog to fix this issue. It is the option “Product Tabs Behaviour”.
Thank you
Hello,
Is there anyway using WPBakery’s grid builder to incorporate the Sober Page Header Field image within the custom grid template?
The only image it’s letting me use is the wordpress page’s featured image, but all of my page headers are using sobers page header.
I am creating a custom post grid for specific pages, and would like to have the background image for the posts to be the page header if possible.
Can you advise?
Many thanks,
Liam
Hello,
This theme doesn’t support using WPbakery to change the page header. But it has options to change the page header image on every page. Please check this document for more details:
https://docs.uix.store/sober/#/page-header/general?id=change-background-imageThank you
Hello,
Thanks for your reply but you’ve misunderstood my meaning, sorry if I wasn’t clear enough.
I already use Sobers page header, I don’t want to change that. However, WPBakery has an element called ‘Post Grid’ and it utilises the default featured image as the background image. But because I don’t use the featured image and instead use sobers page header, it is blank. Is there anyway I can use the field ID to pull the page header image instead of the featured image?
Sorry it’s hard to explain.
We’re afraid it is impossible. It is an feature of the WPBakery plugin. We can’t modify it from the theme.
hi, i had error with instagram widget in sober theme “Instagram did not return any images.” can you give me some help?
Hi,
Perhaps your Instagram is set as private, or the access token is not correct. Please open a ticket on the support site and share your website address. Our supporters will help you check this issue.
https://uix.ticksy.com/Thank you
Hi can you please tell me if is compatible with multi vendor like dokan for example. I am interested for a marketplace.
Hello,
We didn’t test this theme with any multi-vendor plugin. As feedback from our customers, it can work with theme, but doesn’t include style for vendor pages.
Kind regards
Thank you very much for your reply.
Does this template have a grouped sale?
Hello,
Unfortunately, this theme doesn’t have that feature included. You may need to install an additional plugin to add this feature to your store.
Hello there, is multi-language through wpml supported?
Hello,
Yes, this theme is fully compatible with WPML. You can install it with this theme to create a multilingual website.
Carousel slider doesn’t look centered in firefox.
I mean the one with the black background in this demo: https://demo.uix.store/sober-furniture/home-v13/
Hello,
Thank you very much for your feedback. We’re going to check this issue and fix it soon.
Hi, did you fixed this in the last version 3.1.1? Thanks.
Hi,
Unfortunately, it was not fixed in the version 3.1.1. Our developer is still working on it. It need more time to find the solution for this issue. We will update it asap.
Thank you
My friend, I read in the changelog that you fixed something in the carousel but this is still working the same including your demo. How is it possible you don’t care that a very big percentage of people see that carousel completely deformed in firefox and other similar browsers? When are you going to fix this? I like your theme for start creating some websites, but I cannot believe you don’t care about this for months. Is this the type of support to expect if I buy the theme?
Hi,
Perhaps the cache is not cleared. We did improve the carousel in the recent updates. Please try to clear the browser cache and test it again. This is a screenshot of the demo on Firefox:
http://prntscr.com/124g87zBesides, if you check the Elementor demo, you can see it work peffectly on both Chrome and Firehox too. We highly recommend using Elementor builder. You can check the Elementor demo here:
https://demo.uix.store/sober-furniture-elementor/home-v13/Thank you
Hello How can I completely remove the “No access token”. I don’t need it.
Hey I managed. Went to Customize > Footer > Footer Instagram > Disable silder button
Yes, you can disable the Footer Instagram to remove that message. Or you can add an Instagram Access Token to replace that message by an Instagram photos feed in the footer.
If you have further questions or need more assistance, please open a ticket on the support site. Our supporters will help you check your website.
https://uix.ticksy.com/Thank you
Hi how to make my image appear like this? https://prnt.sc/wiw9yw for this website https://www.haydena.com/home-page-9 ? cause I dont find Banner Grid 5 (v2) element in my vcomposer.
Hello,
Perhaps you are using an old verison of the theme and plugins. Please update your theme and the Sober Addons plugin to the latest version. Then you can find the new element Banner Grid 5 (v2) in WPBakery Page Builder.
Thank you
