26689 comments found.
Hello, when I set shop page in woocommerce settings, web site is destroyed, no as shop page in demo site. My site: https://www.shellac4you.sk/obchod/
Example – Site before set in woocommerce: https://www.shellac4you.sk/shop/
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Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Known issue with page loader for full screen template pages? Has occurred on latest version of your theme. Disabled all plugins and issue still occurs. So looks to be theme issue. It’s with the full_screen_preloader div. Pulse icon appearing on screen, even though it is disabled in settings.
Hi there,
It is a bit hard to guess like this, however please read this article here.
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Already read that, and tried that plugin, but that isn’t it. If you test locally I’m sure you will be able to replicate. We changed the page template to Full Width instead, as we needed to resolve quickly as no content was loading on any page.
Hi there,
Please when jQuery Migrate Helper plugin is installed go to Tools -> jQuery Migrate -> Settings -> jQuery Version -> switch to Legacy 1.12.4-wp.
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As I say, already tried that and it made no difference in this instance. I believe it to be a bug with the latest version of your theme and Bridge Core plugin, for the Full Screen Sections page template. Check there and I’m sure you’ll be able to replicate the issue.
Hi there,
Could you please provide us with your website URL so we can check this.
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As I say, we’ve already changed the page template as we needed to fix urgently.
Hi there,
We have reported the issue, located it and the fix will be included within the next theme update which will be released today.
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I upgraded to the newest bridge theme and my logo disappeared on desktop, its huge on mobile and all my colors and qode option settings seem to have disappeared. I tried filing a support ticket to no avail.
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Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i did really early yesterday or the day before, you assigned me a number (91224), i gave details, screenshots, admin access and domain etc. But no one reached out
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Once we check we do see that your request has been handled and if you have any additional questions please continue the conversation with our support team.
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Hello, My Item Purchase Code is activated on a wordpress that is being deleted. So I wanted to reactivate it on my new wordpress, except it answers me The code is already registered for another domain. What to do?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail to our help center providing your purchase code in it and our team will help you with this.
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1. Your theme will works only with elementor free edition 100% without any issue, right? Elementor pro have a lot of more options and much more widgets. Elementor pro have options like dynamic content, custom page templates, header and footer builder and advanced form builder with a lot of integrations. For example: custom header and footer via elementor pro will not work with your theme.
So customer will stuck in project with your theme and cant move forward when he is in situation to use elementor pro. They need to create an ticket to solve that issue by custom coding or any other help of your support. This is not good workflow for basics like adding an custom header or footer. 
2. pre-sale question: Do you plan to include full compatiblity with elementor pro? Most of all themes supporting elementor pro 100% out of the box. Otherwise please confirm your theme is fully compatible with elementor pro without need to contact support and troubleshooting.
2. pre-sale question: Whatever: if your theme is only 100% compatible with elementor free: its an very important fact that user need to know before he buy this theme. This is an restriction and you need to give user the option to know that information BEFOER he buy this theme. Anything else is against envato rules. Do you plan to add this information into your theme description?
Hi there,
The theme is compatible with the free version of the Elementor plugin which is more than enough to achieve anything you do see on our demo website. It will be added to the description on themeforest as well. When it comes to the full compatibility fro Elementor Pro our team is in contact with Elementor and if this will be added you will for sure be notified.
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Hi Qode, please can you tell me where I can find my Purchase Code to activate my bridge theme? I purchased the theme a while back now however never used it, so my support has ended but I still wish to use to the theme. I did try to raise a ticket on your website but was unable to submit this as this too also requires my purchase code. I don’t ever recall receiving a purchase code to go along with the download of the theme? Your help would be very much appreciate, thanks.
Hi there,
Thanks for choosing our theme! You can read more about where to find your purchase code.
You can also find many great articles and videos on our help center.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Qode, where can I find the setting for “Disable featured image on all posts and pages” ? I can only “hide featured image” on a single post – I need to disable the featured image on top of all pages and posts. Hope you can help. thank you Best regards Frank
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Hi, does this theme support WordPress 5.6 ? Thanks 
Hi there,
Thanks for writing in! It is compatible but please read this article here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello! Just uploaded a demo on the theme, but realized I want to change demos. Do I have to delete the contents of the uploaded demo first before uploading a new demo? Or will it automatically update? dont want to slow down the site or take unnecessary space.
Hi there,
Thanks for writing in! You should deregister the theme, reset your database, you can do this with help of a plugin, then register and import the desired demo.
If you need further instructions on how to proceed with this you are more then welcome to submit a request at our help center and our support team will be happy to help.
Thanks.
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can you tell me the plug-in I need to do this?
Hi there,
Please read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello,
I currently have version 13.7 and tried to update to the new one 24.6, but the website told me that a major crash happened. The website pretty much broke down. I was able to switch the version back and the site is back up and running. Want to know how I can do the update without having the site crash.
Thank you!
Hi there,
Thanks for writing in!
As you are using a very old theme you can follow the guidance on how to update the theme and its plugins here.
Also have in mind that Envato Toolkit is an outdated plugin. So, now you should use Envato Market and procedure is pretty much the same.
Please, just go to /wp-content/themes/bridge/framework/modules and remove whole folder envatowordpresstoolkit This is deprecated Envato Toolkit plugin that is replaced with Envato Market plugin.
If you are using child theme be aware of the following and the changes that needs to be done, you can read more about it here.
Because in Bridge 18.0 we had to change function names as per Themeforest request in order to meet their new coding standards, and child theme modifications must reflect these changes since 18.0 Bridge release. If you have modified functions via child theme, you’ll have to rename functions in the child theme in order your child theme to work after the update.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Where is the download for the slider revolution files for the Bridge Original, Elementor, #300? It’s not on the index list given through the directions. I’m missing that content from the import. Also my homepage keeps just spinning no content is loading. The other pages are fine.
Hi there,
Possibly you did not update the theme, and therefor missing the sliders that comes along with the new demos.
So please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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in this demo site on desktop the layout is ok:
https://vendita-sistemi-videoconferenza.it/webapp/
but on mobile I have a problem with some images … check here the file: https://www.dropbox.com/s/47z7ucexki6h2h3/mobile-layout.jpg (the button upload on safari no work)
ideas? maybe with some CSS?
♂️
Hi there,
Please try to adjust the elements holder padding settings for this specific elements and breakpoint.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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thanks …
Hi there,
We hope it helped!
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My image galery give a grey border arround images. How can i remove that border?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
1. No funcionan las traducciones, no hay y en cada actualización hay que corregirlos con algún programa de traducción. 2. Cuando modifico en el panel qode no guarda los cambios, está todo tal y como lo configuré en el anterior, con esta actualización no reconoce los cambios que hago.
Hi there,
Thank you for reaching us!
The theme is fully translatable and if you have issues with this we would kindly ask you to, since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
We see that your themepanel is very overloaded. Is it possible to search in your themepanel in all themepanel tabs for options? Most of all themes with a lot of options have this option to search in all tabs of themepanel. What about yours?
Hi there,
Thanks for writing in! Within our theme Options you do have these links which can lead you to a desired option.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, could you please tell me how to display 6 items in a carousel, like on this demo page – http://demo.qodeinteractive.com/bridge/carousel/
The element seems to only let you display a maximum of 5.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I am trying to update to the newest version, and I have two errors – there is no automatic update available, so I have to switch to a generic WP theme and then add the new theme files. However, then when I try to re-activate the Bridge theme, I get an error message that “redirected you too many times. Try clearing your cookies.” The site is attempting to reach the ”/wp-admin/themes.php?page=bridge_qode_welcome_page” . Any ideas?
Hi there,
Thanks for writing in!
Please follow the guidance form here, the procedure on updating the theme and the plugins is very well explained.
We hope this helped and if you need any further assistance please submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, love the theme, but I can’t register the theme. I had to reinstall wordpress after my site got hacked. However, it says that the code is already registered for another domain. It is the same domain, but just a new Wordpress install (perhaps I changed from http to https after registering). None of my emails seems to be registered on qodeinteractive.com, so I can’t deregister the “wrong” domain 
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi,
I have opened my ticket on your website for more than 2 days. HAD NO REPLY.
I hired someone to create the website for me and he left without finishing the job.
He has deleted the website and theme from his server but still my code won’t work..
Can you please reset my code so that i can start working on my website. Thank you.
Hi there,
We could not locate any request created by your Envato username, so could you please provide us with your request ID.
Also please understand that we do not operate during the weekends so the answer might be a bit prolonged. Anyway we will do our best to answer you as soon as possible.
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Hi,
The request ID on your website is #90370 & #90605.
Thank you.
Hi there,
Once we check we do see that your request has been answered to so for any further assistance please continue the conversation with our support team.
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Impossible to register/signup/change password on the Qode website. Just stays at ‘Working…’
I want to install and register the theme on a new website, but I can not deregister it from the old website because that website doesn’t exist anymore.
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail to our help center providing your purchase code in it and our team will help you with this.
Thanks.
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