3203 comments found.
Hello. After a wordpress update, the menu became transparent both on desktop and mobile. But the mobile version does not show anything and only the opacity of the screen, without options to press. Is there any improvement for this?
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Hello! Site is Meliva.cl
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Send us a message using the contact form on our profile page.
Thank you in advance
hi,
when i add messages After “Add to cart button” text area the button “add to wishlist” goes after messages but the right place is next to the button. How can i chang this
https://prnt.sc/zz1cdx https://prnt.sc/zz1g1eHello,
Yes, this area is right after “add to cart” so it moves the wishlist button down. Sorry, but we can’t change this functionality.
Kind Regards
Hello! Great theme!
In the bread crumbs of the category pages, how do we add the “Shop” in between the “Home” and the “Category Name”, like this: Home / Shop / Category. Please check: https://snipboard.io/CjZ48p.jpg .
Also, for the bread crumbs of the single view product pages, how do we add the “Shop” in between the “Home” and the “Category Name”, like this: Home / Shop / Category / Product Name. Please check: https://snipboard.io/tyIO15.jpg .
Please advise. Thank you!
Hello,
Breadcrumbs is a WooCommerce functionality and if you want to customize them you need to refer to the plugin documentation or contact its developers for help. Here is an article that should help you https://docs.woocommerce.com/document/customise-the-woocommerce-breadcrumb/
Kind Regards
Thank you very much, it worked!
Great, you are welcome!
after latest updates of wp, the payment methods are not showing …
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
seems is a php 7.4 issue or conflict with woocommerce or with woocommerce and this theme, payment methods are not displaying at all. Maybe, depends of server config, I have litespeed + php 7.4 ….I downgraded at 7.0 and it works, but….I can t try right now, is daylight here, people are surfing…I just posted a message to inform there are changes on the way …
Hello,
We have tested our theme with PHP 7.4 and it works correctly. Have you tested how it works with other themes?
Kind Regards
Hello, great theme!!!! How do we activate the “Compare products” icon in the header? , right next to the “wishlist” icon, search icon and the cart icon. Please check: https://snipboard.io/MKwG4p.jpg Thank you for your help!
Hello,
Thank you very much for contacting us.
Unfortunately, there is no compare button in our header at the moment. We will consider adding it in our future updates.
Kind Regards
Hello, how are you? I need an information. your theme is beautiful, perfect … but I am looking for a theme that can sell clothes in larger quantities, we call wholesale sales to tenants. I would like to know if you can adjust your theme to make it happen … like for example I put a white, yellow, blue, black shirt on the sales page in various sizes, size 40, 42, 44, 46 and the shopkeeper wants 3 yellow shirts size 40, 3 in size 44, 6 in size 46, 4 shirts blue size 42, 3 in size 44 and so on …. as in the picture is it possible for you to do this?
Hello,
You can create a variable product with a set of colors and sizes. Then, your customer can add X number of yellow color and 42 sizes, Y number of red and 44 and so on. But he will need to add them separately one by one. It is not possible to add them all in one click.
Kind Regards
hello, thanks for the quick response. I have an example of a shopping page that I would like to send you, if you make this adjustment, to select several quantities in several different sizes, it would mean that you could sell your theme to many more companies and expand the scope of your theme , which is very beautiful. If you can make this change, this adjustment, what price would you charge? To whom and to what email can I send the print of this example? Which country are you located in? Thank you.
Please, send us an example using the contact forum on our profile page so we can check https://themeforest.net/user/xtemos
Dear Author;
Our page is actively working as e-commerce website now, main problem is – we disabled revolution slider plugin, now we try to activate – its says please update – we already updated from here downloaded but still its asking “please update” we cant activate slider revolution”
Hello,
Thank you for contacting us.
You don’t need to activate the Slider Revolution to get updates. You can update it to the latest version via Appearance -> Install plugins.
Kind Regards
HI.
Is it possible to change the design of the product page by category or select it in the single article page? (or do you have php solutions in case?)
I would like to have for example scarves with the compact layout, knitwear with the default layout and bags with the alternative layout.
Thanks.
Hello,
Unfortunately, there is no such functionality in our theme at the moment. We will consider implementing this in our future updates.
Kind Regards
jQuery.fn.load() is deprecated in hreesixty.min.js when viewing 360 degree
Hello,
Thank you for contacting us. We will update this library in our next theme update.
Kind Regards
Do you have an approximate date of when next update will be out?
Sorry, but we don’t an approximate date at the moment. If you need this urgently, contact us using our support forum and we will provide you with updated JS files.
Hi, do I need to buy support from 41$ so you can fix me problem with theme update. I dont have auto update and my site is not working because contains outdated copies of some WooCommerce template files. Thanks
Hello,
You should be able to download the latest version in your account on ThemeForest and then update the theme manually. You don’t need to extend your support period in this case. https://xtemos.com/docs/basel/update-theme/
Regards
Are you planning on implementing “Elementor” within Basel theme. I think Basel is a step up from woodmart, in aesthetics, but a tiny behind with the back-end? Best shop themes i’ve found on themeforest btw. Thank you
Hello,
Thank you very much for contacting us and for your kind words. Currently, we don’t have plans to implement Elementor for our Basel theme. But we will consider this as a feature request for our updates.
Kind Regards
which version is current? I have 5.2.0 but don’t have option Update theme.
Hello,
The latest version of our theme available is 5.4.2 and you can download it in your account on ThemeForest.
Kind Regards
Hi,
how to make footer in mobile align center? thank you in advance
Hello,
Please, provide us your website link and some screenshots so we can better understand your request.
Kind Regards
thanks for your reply.. I mean, is there any way to make footer in base theme like this https://ibb.co/Qn2CB3f to become align center like this https://ibb.co/71WdPpR ?
oh, and how to hide add to cart button in mobile version, because it cover the product photo like this https://ibb.co/80p3f3F
and also how to make the live chat icon on the bottom a little upper so it’s not cover the mobile navigation?
thanks in advance
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi,
My support is already expired and I just want to ask simple thing, how to hide “add to cart button” in mobile version, because it cover the product photo like this https://ibb.co/80p3f3F
because I can see in different home theme it can, so i think it have setting in your theme..
Hello,
Try to add the following code to the custom CSS for mobile devices to hide the button
.quick-shop-wrapper {
display: none!important;
}
Please, extend your support period if you need technical help regarding our theme.
Thank you for understanding.
Kind Regards
Hi,
Thanks for the reply.. ok i will extend my support tomorrow.. thank you..
How do I remove “Wishlist” from mobile nav menu? Thanks!
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hello,
Thank you for contacting us. We have already answered your questions on the forum.
Kind Regards
Hello, I bought the theme six month ago. I have a problem with wpbackery. When I try to save a page as a template, the button is disabled. You can find the screenshot below. https://prnt.sc/w1kz31
thank you in advance
Hello,
Make sure that you are running the latest version of the plugin. You can update it via Appearance -> Install plugins.
Kind Regards
thank you for your answer. I presume i am because i don’t see any updates related to wpbackery builder in it.
Any others solutions?
thank you
Try to uninstall the plugin completely and then install it from Appearance -> Install plugins.
Hello , i am interested in your script ,
1- what is database used platform ? 2- is there any app scripts also for android and ios ?
Hello,
Thank you for contacting us.
Our theme is built for WordPress CMS built with PHP and MySQL. You can read more information here https://en.wikipedia.org/wiki/WordPress There are no versions for Andrdoid and iOS.
Kind Regards
The Basel Post Types / Category Carousel and other basel post types keep making client site crash. It’s impossible. Purchased the license to get the updates. Does not seem to want to update the plugin. / will now allow. Site keeps timing out. Impossible to edit. What’s going on?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
is it possible to add big search in header like this website https://www.woodenstreet.com/
Hello,
Yes, you can select this kind of header layout in Theme Settings -> Header https://prnt.sc/xhlyvt Then, go to Appearance -> Widgets and add the search form to your header’s widgets area.
Kind Regards
Hi can you please tell how to reorder the tabs like description then care instruction then terms Terms is defined under theme settings additional title and care instruction is defined under custom tabs in single product page as mentioned in image can you please check and suggest https://pasteboard.co/JKOCLsG.png
Hello,
Here is an article from WooCommerce documentation that may help you customize your product page tabs https://docs.woocommerce.com/document/editing-product-data-tabs/
Regards
I tried but i am not able to understand it i am trying to edit but it is creating extra space before tabs as both tabs are custom tab can you please help
In this case, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
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