5230 comments found.
Where can i can contact you directly for a refund ?? Don’t want to do it through your messy forum ! Can you provide me an direct email ??
Guys – how old are your documentations? Even the first steps are no longer right, with what you actually have to do. You can only see through it if you install the demos… but the documentation is useless.
Hi,
we are currently overworking the Docs since with the next major patch at lot will change. In the meantime, simply ask your questions in our forum, we also have a German support area in case you speed german. Our support will help you out then.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
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We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hello, I can’t use Brooklyn Page Builder Frontend mode. Always stuck loop. How can I fix this help me pls !
Hi,
please make sure theme and plugins are all up to date. There is also an issue with Page Optimize Plugin running on WordPress.com hostings causing errors with the front end editor. We recommend keeping this plugin disabled and use the recommended swift performance plugin with the theme. If the error remains, please open thread in our support forum.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
The Demo import goes infinite and not importing anything. It keeps going and going 2000%. Tryed couple times nothing helps.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Sure I can not find any dedicated support on your website! Registered and nowhere to ask simple question! Consider to help me or refund all amount for this not working theme!!!!!!!!!
Hi,
please use this link here: https://helpdesk.unitedthemes.com/index.php/ThreadAdd/2/ to raise a ticket and our support will come back to you for further investigations.
Kind Regards UT
I want to install this theme on my site? Can you check my site?
https://www.ilanekle.netHi,
what needs to be checked?
Kind Regars UT
Hi, I bought your theme and has bought 2 different hostings one from Hostgator Hatchling Plan and the other from Don Web WP advance, none of the hostings can meet the requirement from the “Server Health”
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
How do we change the main Hero in Demo 01 or use our own Slider Revolution Module? Also, do we have to make an additional purchase of Slider Revolution to use the full benefits?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
I just purchased the Brooklyn theme and after installing it I cannot find the Demo Installer.
Hi,
it’s located under Brooklyn > Website Installer in your Dashboard.
Kind Regards UT
Hi, I bought your template 2015. At this time my website use Brooklyn Child Version: 4.5.1.1. I would like update to PHP 7 and SSL.How can I update your theme? Do you have any documentation links to share?
Hi,
the easiest way to update the theme via FTP:
1.) log in to themeforest
2.) go to your downloads section
3.) download all files (you will automatically get the most recent version)
4.) unzip
5.) upload the “brooklyn” folder into the following folder on your FTP server wp-content/themes
6.) after you have uploaded the entire folder the theme itself is up to date
7.) go to “Appearance” -> “Install Plugins” and hover each plugin name, if a link appears which is called “update” hit this link to update the plugin
Done!
Now go to Brooklyn > Licensing and activate the theme for future updates. However, before attempting any updated, please make an entire site backup.
All the best UT
Hi, how do you rotate the showcase like shown in demo #43? The imported demo always put it straight. Thanks in advance.
Hi,
you can apply a rotation inside the options of the showcase under UT Portfolio > Showcase and then edit the showcase.
Kind Regards UT
Oh boy…insert facepalm thank you!
Hi, I’d like to change the link color to black, and the button text color to white. However, the theme options color only allows for one link color option. Is there a way to disable the theme options colors (global colors)? This way I can choose individual colors for each link on my page builder. Thanks.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
We just upgraded php version. We get this error now when clicking on theme options – it downloads a ADMIN.php file vs hitting the link [Resource interpreted as Document but transferred with MIME type application/x-httpd-php: “https://—-—-——.com/wp-admin/admin.php?page=ut_theme_options”.]
Hi,
please contact the hosting provider in this case. This is not related to the theme. This has something to do with the server config.
Kind Regards UT
Hello, I’m thinking about using this theme for my website and I have a question, can we put full sliders as there are on the demos and thus have our latest news in slide? Thank you for your answers
Hi,
yes that’s possible with the bundled slider revolution plugin.
Kind Regards UT
Hello, I installed the template but only some designs appear, not even the font, when I change it it does not appear
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi I just purchased a support extension today on Enviato for my template (Brooklyn 4.2.4 purchased several years ago) but it says my support is still expired on the forum on help.unitedthemes. how to to?
Hi,
your status has updated in the meantime. You can now participate in our support forum.
Kind Regards UT
First at all, thank you really much for your work ! I didn’t find the way to modify the “hero down arrow”, located on the rev slider. I just wanted to know where is the option or file to modify)) Thank you really much
Hi,
the theme arrows has no further styling options. You should consider deactivating them (check brooklyn metapanel below editor and then Hero Type > Content > Button. Once done use the slider scroll down feature. See: https://www.themepunch.com/faq/scroll-below-the-fold-button/
Hi, thank you for your answer ! Well, I would like to deasactivate them but I don’t find it. On Hero type part, it’s only written “If you like to design your Hero with Visual Composer, please create a content block. Once created you can select the content block by choosing “Content Block” as the Hero Type.”
I can choose the hero type (hero Custom shortcode) for Slider revolution. But I don’t see any option for button. Maybe I didn’t check on the right place. I checked on the page edit of the home page…
Thank you!
Hi,
then temporarily switch to image, deactivate the arrow and switch back to Custom Shortcode.
UT
Hi, It works, Thank you really much !!
Hello, my username on Brooklyn support is Kjubick same as here on ENvato. I have bought additional support for 6 months. I have used your tempalte over 5 years ago and the domanis are not working now, I used same template and the activation code for my new webstie, however on Unitedthemes suport it shows my support expiredd. Could you please look into it? Thank you. Jakub
Hi,
your account is marked as active. You should be able to participate on the forum.
Kind Regards UT
Thank you, now indeed it is, thank you. Jakub
Hi there: Can you please tell me what I have to do when I see my memoery limit on -1 Megabyte from the server health panel ?? Thanks
Hi,
that could be related to the server. We are just using ini_get memory_limit which is pretty basic. Not sure why it return -1 on your hosting plan. Maybe you should ask your hosting in this case.
Kind Regards UT
Hi Thank you for your reply
Hey guys having some weird spacing issues w/ the Portfolio Showcases. Big gaps between the rows here https://craftedaestheticsmt.com/providers/
I tried disabling all plugins and all animation features on the Showcase but nothing I do seams to work.
Have you guys seen gap issues on your Showcases and possibly know what it could be?
Hi,
please make sure not to use any lazy loading features provided by other plugins. The theme has its own lazy loading. Also try to edit the showcase and turn off the softcrop of images.
Kind Regards UT
It would be nice if someone can respond. I can’t access the support forum!
Hi,
why can’t you access the forum? What’s your forum username?
Kind Regards UT
