28320 comments found.
Hello, I want to buy a flatsome license. If there is any discount at present?
Hi,
Flatsome is usually on sale on Black Friday and during the Cyber Week.
Presale Question: Does it support Woocommerce 4.9.* or the upcoming 5.0 release? How often do you update the theme?
Hi,
The latest version of Flatsome is always compatible with the latest version of WooCommerce.
I see. Because your changelog doesn’t state the latest WooCommerce compatibility (I saw latest is until 4.8.0 for 3.13.0 as you always put its compatibility) hence my question.
There hasn’t been any template update after WooCommerce v4.8 release. Therefore, it’s not included in the changelog.
This is a very good theme. I am working on ecommerce similar type of store ( http://macmillermerch.net/ ). I will soon change my theme into this perfect theme for clothing and apparels. keep up the good work.
Hi,
Thank you 
There is no option for column image background on ur UX builder. Yes can use css but what a pain this is if you have many products. The banner element is just useless when it comes to cover/contain size options.
There is no option for different padding/margin between mobile/tablet/desktop. You have to create separte rows/columns for each screen size if you want the padding/margins to be different. This is very poor. When compared to Elementor or Fusion builder this is simply way behind in terms of user experience.
The Featured image on the product pages keeps disappearing if swapping between UX builder and regular editor – what a pain.
Over all your builder needs some serious attention. And of course you want me to pay extra 40$ for support even though your theme and builder continues to be glitchy.
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Hi do you support animated GIFs in product gallery and for featured image? Thanks
Hi,
It’s about WordPress, not Flatsome. Animated gifs are broken after the necessary images are regenerated. But, there are some workarounds on the web. You can find and try one of them.
I am constantly having issues with the Insagram feed. Every time there is an update to the theme it disconnects. I just update the them and reconnect. However, this time i am getting a new error “Error validating access token: The user has not authorized application 380204239234502. ” i tried disconnecting and connecting again with no luck. How do i go about connecting again. thanks!
Hi,
Can you submit a support ticket here?
Hello, I am working for a client who has a website with your theme. For development I have installed a copy of the website on a siteground virtual website and another one on local. I need now to update the theme on these 3 environements but I can’t because I don’t have and I can’t generate any token. My client doesn’t know anything about the theme license. Could you tell me how I can update? I can give you the license number of the theme (but not here). I have tried to write a message (with more details) in the support section but as I am not the theme buyer my ticket was automatically closed. So, is there a solution? Thanks for the help.
Hi,
Please submit a support ticket here from the account where Flatsome was purchased.
Hi, I am not the theme buyer. The site owner has a valid flatsome license key but he doesn’t have a themeforest account, and he can’t write any ticket (he paid someone to buy the theme and make a website for him years ago). The tickets I wrote on the support page yesterday and today are automatically closed.
The person who purchased Flatsome must have transferred the license to its real owner. Please contact the site owner and tell them to take over the license. Otherwise, they will have to purchase a new license.
Hello, I am facing major issues with the main menu bar… I just purchased it and have 2 months of free support… You can see my menu at https://www.toolaxe.com/. I am trying to contact the support team but without success. looking forward to your prompt response.
https://www.toolaxe.com/Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Hello, can you give me advice how disable a blue box when i click on mobile https://snipboard.io/6WHKIj.jpg
Hi,
It happens because of the accessibility feature of the mobile browsers. You can try the CSS below but you can’t remove everything.
button,
textarea,
input,
select,
a{
-webkit-tap-highlight-color: rgba(0, 0, 0, 0);
-webkit-tap-highlight-color: transparent;
-webkit-user-select: none;
-khtml-user-select: none;
-moz-user-select: none;
-ms-user-select: none;
user-select: none;
}
thank you very much)
hi Is there quantity feature on the category page https://prnt.sc/xlmy4w
Hi,
It’s not included. But you can add it with a 3rd party plugin or custom coding.
Hello,
Is there any chance I can control layout of attributes widget:
https://imgur.com/8wg60dQI would like to hide those numbers, names and have everything inline instead of list.
Thank you!:)
Hi,
It seems like you use a plugin for that. Can you try to check the plugin settings or contact the author of the plugin?
Hello, i love it this theme but, i have question. my file manager in Cpanel defected with malware virus. so i already build my website with flatsome theme. and now i need to delete the entire data from my file manager. the question is if i delete all data from file manager with flastome theme and then reinstall wordpress and also the theme, so i not lose 1 site user license??
Hi,
Your license is permanent. You’ll just need to create a new token and register your theme as guided here.
Hello, I have contacted the support a while ago and haven’t got answer yet, although I have written a second time! I need urgent help as my onlineshop is already online and a few things don’t look as they should… my ticket number is 129915 – thank you, Marlene
Hi,
I’ve informed our Help Desk about the urgency. You’ll get an answer very soon.
I should kindly ask you to submit separate tickets for different issues next time. It takes too much time to solve 8 problems in a ticket with one support agent.
Thanks for your understanding about this.
Hello, thanks for your swift reply! I will split it up in separate tickets next time, I just thought it’s easier for both of us when I address all the issues at once…I’m looking forward to hear back from a support agent soon. Thank you, Marlene
Is it possible to show videos on the product page gallery and autoplay the video when selected? Thanks
Hi,
You can add Youtube videos to products as you can see in this demo product page. If you want to display the video directly in the product image container, you’ll need a 3rd party plugin. Flatsome is compatible with all official WooCommerce extensions.
Hi! I will sell insurance cards through the store, what demo would you recommend? And how do I download the RTL version.
In addition, can I add custom HTML?
Hi,
Layout selection depends on your needs. There are too many ready-to-use layouts in Flatsome Studio. RTL support is a WordPress feature and it’s automatically activated when you set an RTL language from the WordPress admin panel. About the custom HTML, yes you can add it as long as WordPress and WooCommerce let.
Hi, how can i change icon for newsletter with CSS?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Could not find a sale with this purchase code. Please double check.
Hi,
Please take a look at this doc.
I am very dissatisfied with your support service (too many bugs and your support is worthless). I would like to file a complaint and if I do not have a response within 2 days, I want my money back and use a different theme. do I have to submit the complaint to envato itself?
Hi,
I’ve informed our Help Desk about the urgency. You’ll get an answer ASAP.
Thanks for your patience and understanding.
I keep getting this error when trying to re-register my theme ..
The token is valid, but the Envato user associated with it doesn’t seem to have purchased Flatsome. Double-check that you were logged in with the same user that bought Flatsome when you created the token.
Even though I clearly own it..
Hi,
Please follow these steps:
- Log out from both build.envato.com and themeforest.com.
- Log in to themeforest.com.
- Check if Flatsome exists in the list of the purchased items.
- Navigate to this link.
- Log in with the same credentials as your themeforest.com account (which you purchased Flatsome).
- Create the token.
Hmm that’s odd, I only have one account .. and that seemed to work.. I can see both API keys on build.envato …
Thanks!
How can I change the background color of the message box? Tried several times by changing the shortcode to:
[message_box bg=”#03957d”] here is my text [/message_box]
However, the actual background is still black….
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
