26689 comments found.
Hello!
I have renewed my subscription but it won’t let me send tickets tosupport because it says that the code has expired.
I need to activate Bridge in my wordpress but i can’t because it says: Code is already registered for other domain (i have no other domaine)
How can fixt it?
Hi there,
Possible it was not processed yet, so please try it out once again to submit a request.
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Hello!
Is there a possibility to change the “tours filter” shortcode in the Travel theme https://bridge224.qodeinteractive.com/ to include the following:
1- Where to?—> destination dropdown list
2- Month—> From – To. using date picker?
Please reply soon as one of my clients wants to buy a certain Travel theme and they are willing to take my advice buying Bridge only if these issues are resolved.
I will appreciate your quick reply.
3- Adding “From” before the price
Hi there,
Please understand that editing the form will require you to edit the theme files as there is no option within the theme to change it since it is an already predefined functionality.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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So, it isn’t doable?
Hi there,
Unfortunately we do not have these options to edit the form within our theme options and would require you to edit the theme files.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, in your creative magazine demo (#365, Elementor) – I cannot find where to change the images in homepage header slider. In Qode options, there are no sliders created for the demo upon installation. I was able to change the colours etc but Elementor is not showing an option to change the images. Where exactly is that placeholder? Thanks,
Hi there,
Thanks for writing in! This can be managed on the home page itself as it is our Post Slider where you include your posts in the widget settings on that page. So choosing the Blog posts that will be displayed on the Slider, each blog post has their featured image which will be shown.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi..My purchase code is not working. I posted on query using the same purchase code but now I have already email u also
Hi there,
Once we check we do see that your request has been handled.
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i have lost my purchased code how can i get back
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
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Your Email Address
Hi there,
If you click on the mail link it will automatically lead you to send us a mail.
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i have lost my liecence key where i get
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
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Can we get the design like https://www.wolf-studio.com/ or somewhat similar
Hi there,
Thanks for taking an interest! On our demo website you can see all our features and our demos presented, and checking your example we do think that this is for sure possible to achieve with our theme.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, My support has expired but I need to deregister and register this theme to a new domain. Is it possible? I am not able to create ticket because support has expired.
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail to our help center providing your purchase code in it and our team will help you with this.
Thanks.
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Hi, guys.
I’ve already bought Bridge theme several years ago for one of my own sites. That site is inactive for a couple of years. A few days ago I’ve decided to continue working with your amazing theme.
But there’s a problem.
I see “You have 1 license for this item. Download.” on the theme’s page, download .zip from ThemeForest, open it on my hosting and then in WP Admin Panel I see “Please activate…” module. The thing is that there was no Purchase code in License files in .zip.
Please, help me.
I just need demos 397 & 404 to install.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail to our help center providing your purchase code in it and our team will help you with this.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for the fast answer.
I’ve already written to Envato Support, but got nothing.
There’s one day left & no response.
Hi there,
Sorry but we have directed you to write to our help center and not Envato as our support team can help. So please send us a mail providing your purchase code in it and our team will help you with this.
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Had already done that.
Hi there,
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Hello guys, do you offer custom service too? My customer need to add some feature on header in business theme and we need to know how much gonna cost this new feat. its possible? thank you!
Hi there,
Thanks for writing in! Please understand that we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers http://themeforest.net/page/item_support_policy#whats-not-included-item-support. We hope you understand however you can always submit a request at our help center and explain what exactly you refer to as possible this can be achieved with the theme options.
Thanks.
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Sure, maybe u guys can help me but i got an new theme brought with a open ticket support (wave theme) and when I try to enter on bridge support, automatically redirect me to wave support, how can I open some ticket on bridge support? Thank YOu!
Hi there,
If your Bridge support license has expired you can always consider extending your license.
If you have 2 valid support licenses you can follow the steps from our article here.
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Hi, I registered the theme for an old domain name but now I don’t remember what domain name to deregister it. Where can I see what domain name I registered please? My support has expired so I cannot submit the ticket. I look forward to hearing from you!
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail to our help center providing your purchase code in it and our team will help you with this.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks! Actually you can still install the theme on any domain name but to import the demo and use it, you will need to register it. I sent an email to the helpcenter. I hope to hear from you soon please.
Hi there,
We do see that your request has been responded to and that our support agent did help!
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Hi,
I would like to update this theme from 24.4 to 24.7 through Envato plugin, but my css change and my frontpage has css errors after update. I follow this steps (https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins) but there is no “Theme options / generate a new dynamic CSS file” options at all. I tried to export / import theme settings, but still an error.
So how can I update these theme? (btw: I used Gardening demo after first install)
Hi there,
Thank you for reaching us!
Please try to navigate to Qode Options > General and Save your settings.
If you still need assistance and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Ahh, thank you! That was simple! 
Hi there,
Glad we could help!
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Hello, On Woo Commerce shop list the add to cart buttons are staying like this http://prntscr.com/xt0ijc . Where is the settings to control it;s position ? I cannot find any in QCode Options -> Woo Commerce. Thank you
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I did , however your confirmation email was not arrived yet. So please give me an answer here . Thank you
Hi there,
We could not locate your Envato username on our help center, did you possible register with another username? You can always send us a mail to our help center providing your purchase code in it and our team will help you with this.
Thanks.
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You theme looks good but the support is not up to the standards. I asked a simple question 4 days again about a problem on your theme and still did not receive a message. I’m considering a bad review..,,,,,,,,
Hi there,
Sorry, however once we check we cannot locate any request created from your Envato username, if you have submitted a request please provide us with your request ID or your email so we can check.
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But you do see that i’m buyer that just need a simple answer and not wasting my time in this conversation ? In your system my ticket id is 93270.
Hi there,
Once we check we do see that your request was responded to, so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
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hello, i import bridge374 revolution slider demo. but not import contents only import backgrounds, navigition and etc.
its my fault im not looking global layer
Hi there,
Glad to hear that you managed to solve this!
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Where do i find my purchase code to install this theme demo?
Hi there,
Thanks for writing in! Please check our article here on where to find your purchase code.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Can the h6 be changed to h3 in the product name in the product list? (.woocommerce ul.products li.product:hover h6 )
Hi there,
Thank you for reaching us!
Within our Product List Settings you do have an option to set the Title tag to your needs.
If you need any further assistance and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Perfect. Thanks
Hi there,
Glad we could help!
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi, I bought the theme and am using the 91 “City Listing” demo. I have a problem with the map of every single listing. I have activated the Google Map Api Key (Java, Geocoding, Geolocation, Places), I insert the “place” field when I add a new listing but the field is empty. How should I do? I also opened some tickets but nobody can help me. Anyone have this problem?
Hi there,
Thanks for reaching us! Since author’s dashboard is meant for general inquiries and pre-sale questions, we would kindly ask you to provide us with your request ID so we can check. At the moment we could not locate any request created by your Envato username.
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Is there more information or a link how to use ‘Expandable Sections’? I have added an expandable section to my page, but cannot see how I can add content (accordions) inside this Expandable area…
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have registered my account hand have been waiting since Wednesday for a confirmation/verification email. Nothing in SPAM either. Is there another way that you can help?
I have signed up for the newsletter, and received my subscription confirmation soon after that. But now email was sent to confirm my ticket submission.
Hi there,
We have verified your account so please try to submit a request once again.
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Hi – my support has expired but I need to reset my purchase code. I no longer have access to deregister it.
Hi there,
Thanks for writing in! Once we check, we found that you have used the same purchase code for multiple websites. You should know that by the regular license you can only use one purchase code for one domain.
So in your case now we would kindly ask you to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
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Hello, I registered the theme on a dev site, but deleted the whole site before deregistering it. Can you help me with getting the licence reset so I can use it on my actual live site? Thanks!!!
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail to our help center providing your purchase code in it and our team will help you with this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
