78 comments found.
Please can you issue a refund. I am lagging 2 days behind schedule and have purchased an alternative theme as we was not able to get things working for this theme. Please kindly issue a refund. Thank you.
Dear Sir,
Our team replied to your ticket.
Please follow your ticket to get our help.
We don’t find the problem from our theme in your case.
Thanks!
Hi Team Magethech i have bought 4 of your theme but i’m not happy about theme because technically your theme are so so difficulte to customize. And this theme also flashmart theme has problem header and footer broken. So u are making money but customers are not happy and the suppurt is so poor. 4 themes nothing. I’m not happy i know about money u will never refund money also….. Stop selling your themes Thanks your understanding
Dear Sir,
We don’t find any support request from you on our Support System: https://support.wpthemego.com
Please provide us with your ticket number.
If you have any problem using our theme, please submit a ticket on our Support System. Our team will check and help you soon.
Thanks!
Dear Sir,
For your issue with header and footer, please try to go into your admin panel => Elementor => Settings => Experiments => Optimized DOM Output => change to Inactive.
Then recheck your site.
If you still get the problem, please submit a ticket on our Support System.
Our team will help you soon.
We will release the fixed version soon.
We’re so sorry for your inconvenience!
Thanks!
Hi
I tried to send a ticket but the ticketing platform does not work. My question is:
I activated Flashmart theme on a subdomain to test it.
From where do I deactivate it, on order to activate it on the main domain?
Thank you
Dear Sir,
You can install and activate your theme on your test domain while building your site and move all of your website to your primary domain once it’s done. But you are not allowed to use the topic on multiple domains at the same time with only 1 license.
If you have any problems using our theme, please submit a ticket on our Support System: https://support.wpthemego.com
Our team will check and help you soon.
Thanks!
The ticket site has been inaccessible for several days and my questions are not answered.
Dear Sir,
Our system was attacked in some days.
Our team has just resolved this issue.
We will check and replied to your ticket soon.
We’re so sorry for your inconvenience!
Thanks!
Hi, Stuck at theme activation. purchase code not accepting, it’s keep getting some error.also your support link not working. will you help me to sort out this problem? Thank you.
Hello,
We’re sorry for the inconvenience. Currently there is critical issue with our server then the support site could not work normally.
You can send us an email via contact@wpthemego.com and provide us your theme purchase code and detail information of your site. After checking, it will be easier for the team to support you.
Thanks,
Hi, “Your Purchase Code are invalid, please fill correct code to action theme” and your support don`t work. Can you fixed ? Thanks
Hello,
We’re sorry for the inconvenience. Currently there is critical issue with our server then the support site could not work normally.
You can send us an email via contact@wpthemego.com and provide us your theme purchase code and detail information of your site. After checking, it will be easier for the team to support you.
Thanks,
Hello i am unable to access the support website as it it is not working. https://support.wpthemego.com/ Not a good start…
I am struggling with alot of things with regards to setting up. nothing appears to be formatted correctly and im having a tough time figuring it out. please fix your support page as it seems to not be online and i am unable to reach out for help. Thanks. Kind regards
Hello,
We’re sorry for the inconvenience. Currently there is critical issue with our server then the support site could not work normally.
You can send us an email via contact@wpthemego.com and provide us your theme purchase code and detail information of your site. After checking, it will be easier for the team to support you.
Thanks,
good morning,
I just bought the theme, unfortunately the license number is incorrect and it does not activate. Also your support link is not working. I am a professional and have never had these problems. Fix it now please I have to work!
Hello,
We’re sorry for the inconvenience. Currently there is critical issue with our server then the support site could not work normally.
You can send us an email via contact@wpthemego.com and provide us your theme purchase code and detail information of your site. After checking, it will be easier for the team to support you.
Thanks,
Hello. I am interested in buying this theme. i was wondering how customizable this theme is and can you customize the themes skin images, for example shocking deals image in the header bar (which i think looks amazing!) but i would like to put a custom image there also for the skin in the shocking deals section. im very interested if there is possibility to reskin the said items. Thanks!
KInd regards
UPDATE: I just got the theme ill give it a spin. i hope you get back asap and things will be better with this theme. 
Dear Sir,
Please go into your admin panel -> Templates -> theme builder -> edit header style 1 with Elementor: https://prnt.sc/xymeag
If you still get the problem, please submit a ticket on our Support System: https://support.wpthemego.com
Our team will help you soon.
Thanks!
im having the problem when importing demo data, its not as expected, the header is broken, some of body content not showing detail. please do assist me.
Dear Sir,
Please submit a ticket on our Support System: https://support.wpthemego.com
And provide us with your site information.
Our team will check and help you soon.
Thanks!
I was reviewing your demo. It loads very slow every time I try to open a product page.
Dear Sir,
Our server includes many demo sites with data for our themes.
So it’s heavier than a single site.
However, our team is working on improving performance for this theme as soon as possible.
Thanks!
Which plugin I can get with this theme premium or Normal
Dear Sir,
Please get these details in our descriptions.
Please note that our theme doesn’t include the vendor plugins.
They are free on wordpress.org
If you need more features, you have to purchase for the Pro version.
Most of the other plugins are included.
For activate Elementor Pro version, please contact us on our Support System after you purchase our theme.
If you have any questions, do not hesitate to contact us.
Thanks!
Hello, I need help reorganizing the header of the template. when I install the template several times. I get the same result: the logo, the search bar, the login and the shopping cart are not on the same line. NB: please restore the header to the standard please thank you
Dear Sir,
Please submit a ticket on our Support System: https://support.wpthemego.com
And provide us with more details about your issue (includes some screenshot), and your site information.
Our team will check and help you soon.
Thanks!
hello it seems to me that my problem has still not been solved by your team .Ticket ID: #07134
Dear Sir,
Your problem is from the 3rd party plugin.
Our team has contacted the plugin owner for discussing this issue.
We will release the updated version soon.
Please rollback your plugin to the previous version as we recommended in your ticket.
We’re so sorry for your inconvenience!
Thanks!
Thanks!
You are Welcome!
If you have any problems using our theme, do not hesitate to contact us.
Thanks!
Hi,
Really nice theme. Just two questions,
1) Is there not sticky menu available?
2) Would it be easy to make more noticeable the “add to cart” action? For example when user adds to cart, a modal box to appear.
Thank you
Dear Sir,
Thank you for your comment!
1 – You can activate the sticky menu in admin panel.
2 – We can add this feature with a customization work.
If you have any questions, do not hesitate to contact us.
Thanks!
Thank you
You are Welcome!
Ủng hộ các bác VN
Thank you very much for supporting us!
I want to install this theme on my site? Can you check my site?
https://www.ilanekle.netHello,
Thank you very much for your message.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/. After checking, it will be easier for our technical supporters to follow and help you.
p/s: You can choose the Department as Themeforest then enter the theme purchase code to submit the ticket.
Thanks,
