103 comments found.
I was considering purchasing this theme but when I view it on the iPhone it looks like it was not optimized for mobile devices.
Is that a bug in the ‘Live Preview’?
Is that going to get fixed and get it optimize for phones?
Hello,
Thank you for your interest in our theme!
We are not able to replicate any issues on our end. Our template is fully responsive. Please review the video - https://www.awesomescreenshot.com/video/3435090?key=ec1253ae74a587aa1493486be15804ab
Could you please provide any links and screenshots illustrating the issue? We will definitely check it.
Please note that the template is fully maintained by Our Team and comes with 6 months of premium support, which can be extended. We are always ready to assist our customers.
Regards.
Why Wp Bakery builder doesn’t work version 6.6 or 6.4 ?
Hello,
Thank you for contacting us!
There is WPBakery conflict with Essential grid. To fix the issue please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://edward-carter.ancorathemes.com/doc/#theme_update_plugin
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi, I made this answer to the support staff: I want to export my wordpress web into another directory, where is the export option of the theme? Or how I have to do for export all the web? A part of: export files, data base and .xml? Something more?
And they recommended me the Duplicator plugin, is it a joke? Isn’t it?
Hi! Amazing theme. Is it possible to link two or more calendars? For example, is it possible to create two or more calendars and make that when a user make an appointment in an hour and a day in one of these calendars this hour keeps inactive (reserved) in the other calendars?
are the sample images from the template included with watermarks or so?, so there is an example (size etc) thanks!
All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import.
Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
Regards.
thank you
Hi, nice theme. Woocommerce latest compatible as well?Also wp 5.6? Thanks!
Hello,
Thank you for contacting us!
The theme is compatible with WP 5.6 and Woocommerce 4.8 Just make sure that the following option is checked: WPBakery > General Settings – https://prnt.sc/vzmntr
Also, we recommend all our customers to update all the bundled plugins using Themerex Updater plugin included in the package. Please review the detailed instructions: http://edward-carter.ancorathemes.com/doc/#theme_update_plugin
Regards.
thank you
Hello, I am trying to override the header image in Customizer. I want a different picture displayed as the header for each page. However, it is just showing the one photo I uploaded in Customizer even though I clicked the option to override it with the page’s featured image. I did uploaded a different picture for the featured image on each page but still doesn’t show the changes.
Hello,
Thank you for contacting us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hi, what’s up? Just a pre-sale question. I read that this theme is compatible with woocommerce and it’s possible to make an appointment using it. Is it possible to configure a store to sell some products? Thank you!
Hello,
Thank you for your interest in our theme!
That’s right. The theme is fully compatible with WooCommerce and already includes the Shop page. In order for you to easily sell your products. Please review the demo – http://edward-carter.ancorathemes.com/shop/
Regards.
Thank you very much Christine, I will take it. Yesterday I try to add a book to the demo cart but it didn’t work, today yes. In the demo it’s works?
Please ensure that you choose the format of the book before adding it to the cart. It works properly. Please review the screenshot – https://prnt.sc/vuvufu
Regards.
Hello, after the last WP update (5.5.3), it seems that the tab for the link settings within the articles no longer works. Also click on the media post nothing happens. Has anyone had the same problem? Thanks
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
Hi, can you plese tell me where to buy the photo you have used in the theme?
Hello,
Sure.
Please submit a ticket at https://themerex.net/support/ – our Support team provide you with links.
Thank you in advance.Hello ! I want to buy this template , but before I want to know that it works well with the latest version of WP 5.5.1 and other Plugins?
Hello,
Theme is fully compatible with WP 5.5.x. and bundled plugins.
All bundled plugins should be updated for full compatibility with WP 5.5.x.
If some plugins are outdated, you can get latest version at https://themerex.net/support/ – our Support team will be glad to assist you.
Thank you.@Julia thanks for your reply.
Hi Julia I get two question to you. 1. I want to buy this theme, but I want to know if I need to buy any other plugin to customize the theme? 2. I need any permission to costumizar the theme ( i talk about the licences), can i do it?. Bye and I wait for your anwser
I was forgetting one question, which option of customizer does the them has (site identity, colors, header, background, menus, widgets, additional css)?
Hello,
We appreciate your interest in our theme!
1) The theme package contains a number of bundled plug-ins. Please click here to view the list of plug-ins that come included into the theme:
http://edward-carter.ancorathemes.com/doc/#plugins_installationIf a new version of a bundled plug-in is available, it will be included in the next theme release. You can also request it by submitting a support ticket.
Bundled plug-ins are fully functional without the activation using a registration license key. In case you are willing to receive automatic updates and support from the plug-in team, you will need to purchase the plug-in separately. Only the direct buyers get the plug-in license key.
2) Sorry, not really sure if I got your question properly. Please explain in more details. Sure you’ll be able to edit theme and demo data according to your needs.
3) All these settings are available in Customizer.
Please check description of all options in Theme Customizer: http://edward-carter.ancorathemes.com/doc/#theme_customizer Thank you.Thank Julia. But i must paying for these bundled plugins? or they are free
I was reading about this:A remote code execution vulnerability exists in WordPress ThemeREX Plugin, what do you think?
Hello,
No, you don’t need to pay for these plugins. They come bundled with theme.
As for ThemeREX vulnerability, it was presented in other themes and was fixed immediately in February. So there is nothing to worry about.
https://themerex.net/wp/themerex-addons-vulnerability-fixed/ Thank you.Hi Julia, the last question, this theme get the option to online agenda?, in widgets or plugin??
Hello,
We have added an Appointment Booking plugin, to let you easily manage your appointments. All the installation instructions, tutorials and any kind of guides regarding it’s functionality are available here: https://boxystudio.ticksy.com/articles/7827/ ThanksHi, any idea why my browsers are flagging the site as “Not Secure” even though I have a valid SSL certificate? When I am logged into the admin panel, it works fine, but the front end of the website is insecure.
Nevermind. Got it.
Hello,
Thanks for your reply. Nice to hear that you were managed to figure this out.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ – and get qualified assistance.
Have a nice one!Hi, the “stop on hover” feature on revolution slider demo slider does not work. It seem there is a bug.
Hello,
Please submit a ticket at https://themerex.net/support/ – our Support team look into that.
Thank you in advance.Hi there, I’ve updated my theme a while ago, but there are multiple plugins that aren’t updated with it. Now my sites doesn’t work uptimally. Can you give me the updates for:
- wp bakery / visual composer (version 6.x)
- revolution slider (version 6.x)
- and other apps that come with the theme of which updates are available?
I don’t have support anymore. I just want to ask you to update the theme including the updates for the plugins. That’s what I payed for…
Hello,
Latest version of bundled plugins will be included in next theme update.
Meanwhile you are able to request it in tickets.
Please submit a ‘Pre-sales’ ticket here: https://themerex.net/support/ – our Support team provide you with upate.
This doesn’t require support renewal.
Thank you in advance.hello, it will be a little funny but i am sorry i couldnt find it. I can’t find where I can change the text that says “Find Out More” under the Services section.
Hello,
You are able to change title for services button via theme translation:
http://edward-carter.ancorathemes.com/doc/#translationsIf you have any further questions, please submit a ticket at https://themerex.net/support/ – our Support team will be glad to assist you.
ThanksHello all i’m fine with your theme that I have bought two copies for two different customers. In this version i’m not able to remove the banner with the title of an article and the featured image upon the article, i would like to see only the article without the header with photo and title, is it possible? Thank you for your support
Hello,
You may hide page title (with image and breadcrumbs) for all website in Appearance> Customize> Header> Show page title
Or add this code in Appearance> Customize> Additional CSS: .single-post .top_panel_title { display: none; }
it will hide title for single blog posts.
Best regardsThank you Julia The second Solution meet perfectly my needs Best regards
hi team, presales question : How does this integrate with Gutenberg editor ? I’m seeking a theme which I can adjust almost to 100% with Gutenberg, to avoid page builders and soforth. Are you using specific blocks through gutenberg, or a full on WP Bakery editor ? I use CoBlocks, KadenceBlocks and various other gutenberg block addons but am trying my best to stick to Gutenberg to allow for flexibility should change occur.
I was also trying to figure out what is being used for the appointments bookings etc ? are you using Woocommerce Bookings plugin or something in this line ?
many thanks,
olivier
Hello Olivier,
Thank you for your interest in our theme!
Our theme is compatible with Gutenberg page builder. You can create new pages using this editor, though you can still use pre-built custom header and footer layouts.
All existing demo pages and layouts are built through WPBakery Page Builder and should be customized via WPBakery Page Builder ONLY.
We have added Appointment Booking plugin, to let you easily manage your appointments. All the installation instructions, tutorials and any kind of guides regarding it’s functionality are available here: https://boxystudio.ticksy.com/articles/7827/ Have a nice weekend!hi, just purchased the theme and am installing it now.
I have a first question (I will be back for more, but starting with that one).
WP Bakery page editor is 2 months old 6.05 and can’t upgrade to the next one, archive file is not available -> 6.1 although WP requires the update. can you assist ?
The plugins are not verified with latest version of WooCommerce, can you confirm they work ?
Thanks,
Olivier
DELETED COMMENT : ” issue : Customizer -> footer -> copyright text. when updating it, if i’m on “footer base” the copyright text is not updating, it’s using your dummy text, must certainly be hard coded somewhere. “
Issue came from me… basically -> RTFM (footer base being a layout)
Hello Olivier,
Thank you for choosing our theme!
Latest version of bundled plugins will be included in next theme update.
Meanwhile you are able to request it in tickets. Please submit your request at https://themerex.net/support/ – our Support team will be happy to help.
Theme and plugins are working properly with latest WooCoomerce.
As for footer, there may be other style specified for Homepage.
Please navigate to Pages> Home> Theme options> Footer and check what footer style is set there.
Thank you in advance.Hi,
when I create a post in the news section, it does not appear in the sidebar on the right in home, in this website: https://www.lettoinclinato.it
It also doesn’t even appear in the latest news at the bottom of the home page. Not even in the latest blog news.
I noticed that this problem does not happen in Chrome but in all other browsers it does.
How can I solve it? Thanks
I solve it. Thanks and sorry!
Hi. The top background image of the ThemeREX addon price box can´t load. Instead I can read this ’.esc_attr__(‘image’, ‘hypnotherapy’).’ behind the bold white letters of the title. I’ve never touch anything. That’s the demo file. How can I fix it?
Hello Daniel,
Please provide us with your website details in support ticket at https://themerex.net/support/ – our Support team look into the that and assist you.
Thank you in advance.
