23248 comments found.
we are facing the issue of Text Transform font in side Menu , please notes when I change the Text Transform Upper case to Lower case for side Menu it most of countries it does not support like the United Kingdom and others furthermore it does not support the mobile phone version. please quick reply me and resolve the issue. www.rehgal.com
thanks
regards
REHAN
REHGAL UK LTD
Hello, @REHAN0423554,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.main-sidebar-menu .sidebar-menu > li.menu-item > a {
text-transform: lowercase !important;
}
Regards, P-THEMES.
With the latest update the porto_featured_product stopped working. The shortocde “featured_products” does not exist, so nothing is rendered.
Please fix.
Hello, @michaelbaierl,
I have just checked it at my end and finds that we still have that element and working perfectly fine, here is the screenshot: https://postimg.cc/ppDytFWn
Please make sure that you have updated the Theme and Plugins properly.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 10/12/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hi, that’s not what I mean. The shortcode does not work. The element is there, but since the latest update it does not render anything.
Hello, @michaelbaierl,
Shortcode is generated by the element, and Shortcode is also working fine for me, please purchase the support extension first and then contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Thanks for your understand.
How i can insert google merchant center meta tag to my home page? I have a meta tag but i dont know where to find <head> section.
Hello, @Jettools,
If you want to add/insert the JS code globally, then you can add/insert it under Porto >> Theme Options >> Skin >> JavaScript Code as per your requirements, but without <script></script> tags as those are already included in the Theme files.
OR
If you want to add/insert the JS code to any specific page then you have to edit the particular page and scroll below to the bottom of the page, you will find page skin options and paste the JS code there as per your requirements.
Regards, P-THEMES.
I dont have javascript option/tab under Porto >> Theme Options >> Skin. Its missing.
Hello, @Jettools,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi, do you know where to find the horizontal scroll? Thank you!
Hello, @palomavallhonrat,
Which horizontal scroll are you talking about? Can you please explain it more clearly if possible with the help of a screenshot or some URL of the page for my better understanding, so that I’ll check and help you out if possible.
Regards, P-THEMES.
Hello,
How do I create product filter like on your DEMO please ? (ex : by colors, by price, etc..)
thank you
Hello, @webm57,
Please go to Products >> Attributes and create the different attributes for the variable products from there as per your requirements, now, you have to assign those attributes as variations to the variable products.
After that go to Appearance >> Install Plugins and Install and Activate the “Yith WooCommerce Ajax Product Filter” from there, now go to Appearance >> Widgets and set the “Filter Product by Attribute Widget” under Woo Caegory Sidebar and it will work for you.
Please watch the below given videos:
https://streamable.com/g7xr6z
https://streamable.com/a7wrgw
Regards, P-THEMES.
Hello,
I want to use a different menu on mobile, how can I do this?
Hello, @afsinyuce,
By default Mobile Menu only took the Main Menu to show on Mobile and this is the default functionality of the Theme.
You can achieve what you want using only a single trick and that is as follow:
1. You have to use the Header Builder Functionality and create 2 Menu’s from Appearance >> Menu, set one as “Main Menu” and the Other as “Secondary Menu”, now you have to use the Secondary Menu to show on Desktop using Header Builder and set Mobile Menu as Main Menu, like this you will have 2 different Menu’s on Desktop and Mobile easily.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/11/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I solved my problem thank you
You’re Welcome!! 
I am interested in the design of “corporate20” ” “portfolio5”, but I want to use the main menu’s right side bar from “corporate11”. Is that possible? Also, another thing, the main menu’s right side bar layout on mobile is too wide, is it possible to adjust its width? Right now https://www.portotheme.com/wordpress/porto/corporate11/ the menu is taking up like 25% of the screen when i open it on my phone and is a distraction.
Hello, @tonyatfonsori,
First of all, thanks for showing your interest in Porto WordPress
1. Yes, you can, please read this thread, it’s already explained in this thread: https://themeforest.net/comments/25027105
2. Yes you can simply change the width of it using Custom CSS listed below:
.side-header-narrow-bar {
width: 50px !important;
}
Regards, P-THEMES.
I dont see Porto Block in backend menu.
Hello, @westadv,
Really sorry for all the inconvenience you faced, we have found a workaround for it and implemented it with our latest update 6.0.1, so, please update your Theme to the very latest version 6.0.1 and check back, you will find all of your Blocks back into Porto >> Page Builder as showing below:
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
Done!! Thanks.
You’re Welcome!!!
Hi there, I just updated the theme and see that I can’t edit the woocommerce checkout page in the Customiser. I’m trying to edit the ‘I agree to the terms & conditons’ bit but the normal pencil icon that lets you click it to edit doesn’t show up.
Do I need to have the Elementor plugin activated? I wouldn’t have thought so.
Hello, @marquand,
1. Log into your WordPress Dashboard;
2. Go to Appearance -> Customize.
Yes, WooCommerce added some features there.
3. Select WooCommerce -> Checkout.
Edit the Terms and conditions text, which is found at the very bottom.
Make sure the proper terms and conditions page is selected as well!
5. Click the Publish button!
That’s it!
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 27/09/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Thanks for your help. I have tried that and the bit with Terms and conditions isn’t showing. I appreciate that my support has expired and I didn’t really use it when I bought it because it was quite easy to set up and use. I’ll try and figure it out. Thanks anyway.
You’re Welcome!!!
Can I change my license to Porto – eCommerce HTML Template?
Hello, @bogdangin,
Sorry to say that but this is not possible, you have to purchase the HTML Template license separately if you want to use it.
Regards, P-THEMES.
Hi, were can i change the instagram feed which you can see on our site: https://www.ideallederwaren.nl/ This is coming from the demo site which we have imported
Hello, @ferhaddd,
Please go to Appearance >> Widgets >> Footer Top Widget and under it you will find the Widget element for that Instagram Social Feed, you have to edit it and change anything from there as per your requirements.
Regards, P-THEMES.
Hi thank you, i dont see any social slider in the widget section. Is this a plugin?
In the footer widget section i find Porto:Block slog name= footer-ads
Hello, @ferhaddd,
Yes, that Widget is coming from a plugin named: “Social Slider Widget” and you have to install it by going into Appearance >> Install Plugins and then you will be able to see that widget.
Regards, P-THEMES.
Hi there,
I bought this theme and only tested it on an old url of mine: giftonite.com.
Im trying to use the theme on another site now and it says that the theme is already being used but it isn’t. I dont even own the giftonite.com URL anymore. Please can you delink it from that url so that I can link it to my website.
Thanks!
Hello, @MrOli3000,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I’m trying to activate theme but nothing happens when i write the purchase code and click on “Activate”
Hello, @ledyspa,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Thanks! now works
Most Welcome!!
Hi, can i upload service as product with booking same as amazon? please check this as your refference. https://www.amazon.ae/House-cleaning-provider-Cleaner-Materials/dp/B085DXJTTM/
Hello, @webtech9,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can, you have to use Variable Product and set as many as possible variations for your products as per your requirements.
Regards, P-THEMES.
i think you didnt check, as you see there is a book an appointment for this product.
Hello, @webtech9,
I already checked your provided URL, and that is what I said, you simply have to create the variables for your appointments and then use those appointments variations in the variable product it will work for you. Otherwise, you have to try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
on the my account page if you are not logged in it just shows the login and the registration form side by side. Is there a way to style it in any way ? like 2 buttons on the topperhaps to swich between login and registration tabs.
Hello, @shumo,
Sorry to say that but there is no such option in our Theme for it, you have to try with Custom Code as per your requirements.
Regards, P-THEMES.
good morning the phone icon is gone. https://www.smartystore.it/it/ how can I solve? thank you
Hello, @infomyweb,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
i have noticed that when you add a product in cart from the product page it refreshes the page instead of adding it by ajax . I hope this will be fixed soon.
What I am concerned about is the fact that viewing multiple of your demos and clicking on various products i noticed a lot of the products that the notifications that the producth as been added to cart directly written on it. So this can be one of the 2 situations: 1. You deliberately left them showing even if the visitor just visited that product for the first time , to show how it will look 2. The page was cached with those notifications on
If it’s the second thing then this will create huge problems with caching. Having sometimes pages cached with those notifications on will confuse customers a lot.
Can you share some light on this issue ?
Here is an example :https://www.portotheme.com/wordpress/porto/shop13/product/porto-evolution-headset-2/
Hello, @shumo,
1. I am sorry but this is not the issue, This is the default functionality of the Theme.
2. Again we have deliberately left them showing on our Demo site but this will create such an issue on your site when you will use the Theme.
Regards, P-THEMES.
Wait, so if i enable caching the messages will be cached ? Isn’t this just very bad functionality ? Your descriptions says it is compatible with X Y Z caching plugins but how can this be true if these messages get cached.
The only way to avoid this is to not use caching on the product page ?
Hello, @shumo,
I am sorry but I think you did not get my point, I mean to said that on our Demo site this is just for the dummy purpose but if you Installed the Theme on your site, you will not find this behavior, have you faced this issue on your site? If yes then contact us via our support system with your site WP-Admin Login details so that our experts will check it for you.
Regards, P-THEMES.
Oh now i understand. I misunderstood because you initially said “but this will create such an issue on your site when you will use the Theme”.
Then everything is excelent
PS: no i did not encounter it , i am still building and juggling between live and staging site at the moment so the caching is not yet configured but i noticed it on your demo site and i was scared this would happen. Thank you for your fast replies. Have a good day.
Hopefully you will not encounter this issue on your site, Thanks for contacting us.
Have a great day
How can I get access to slider revolution demo content?
Hello, @tommysyn,
We already enabled 1-click install for revolution content slider import. You can find that particular slider with the demo when you import it.
OR
You can try with Porto Studio as well:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 27/08/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hello support team
I can’t install update theme lasted version. I found this error.
PHP Warning: sizeof(): Parameter must be an array or an object that implements Countable in /home/trulyorg/domains/rawganiq.com/public_html/wp-content/themes/porto/woocommerce/single-product/meta.php on line 29
Can you help me?
Hello, @jeedabkk,
Please watch and follow the instructions showing in the below-given video, I am sure you will not finds this issue anymore, and if yes then please contact us via our support system with your site WP-Admin Login details so that we will check it for you.
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Hi There,
I tried to replace the porto banner in shop page with a slider revolution scene by editing the “category top banner” template and it did not work. So, I went to shop page and changed the banner type to slider revolution and it was horrible. I undo it to banner and now I can’t use the porto banner template.
Hello, @Beshoj,
Please go to pages and finds and edit the “Shop Page”, after that scroll down to the bottom you will find “View options” and under it you will find the option, “Banner Type”, set it as Revolution Slider and set the slider from there as per your requirements, it will work for you properly.
Regards, P-THEMES.
After doing that it is working But, It is displayed in the middle top of the page. It should be right to the categories left menu like your demo:
Your Demo: https://ibb.co/mFKjChL My Result: https://ibb.co/9gNTPQ1Hello, @Beshoj,
Ok, Got it, Please go to Porto >> Template Builder >> Blocks and create a new block from there, use Revolution Slider element, and set the Slider in the particular block, now, copy the block slug name and again go to pages and edit the shop page, after that scroll below, you will find the option Content Top and Content Inner Top, simply paste the block slug name in any one and check back after removing the browser cache.
Regards, P-THEMES.
Thank you very very much … PERFECT !!
You’re Welcome!!!
