242 comments found.
Hello! I am not getting my license key. I would like help.
Hi,
Thank you for reaching out to us. I hope you’re doing well.
I’m sorry to hear that. Would you please send us a private message on http://facebook.com/nicethemes with your NiceThemes.com username/email?
Thank you, J.
Hi,
Please update the theme, it throwing JS errors and it get’s stuck on the loading screen unless you enable jQuery Migrate.
Best Regards,
Gino
Hi Gino,
Thank you for reaching out. I hope you’re doing well.
We have release a new version already that should fix it. Would you please tell me if you’re on the latest version (2.0.8)?
Best, J.
Hi,
Yes I am on the latest version of the theme (2.0.8) but still throws up errors and get’s stuck on the loading screen. I have cleared cache and no third party plugins are used, the only thing that fixes the issues is jQuery Migrate.
Recommend you to have a look at your scripts, something is working with jQuery 3.5.
Best Regards,
Gnodesign
Hi Gino,
Thank you for the follow-up. Would you please send us a link of your site via PM on http://fb.com/nicethemes?
Thank you, J.
Hi, I am about to change my existing theme to this theme, will i use my article view count? what can i do to retain them… View counts run in to thousands and i have spent years to get those views count, dont want to lose them
Hi,
Thank you for reaching out, I hope you’re doing well. Which theme is the one you had where you were saving your view count? It really depends on how they saved this data. The view count will likely stay in the database, so maybe what you’ll need to do is making a script to move the count to the place where it’s used by Flatbase.
Best, J.
Hi, I’m not sure if someone has asked this before. Can you make knowledge base private? only registered members can view the content?
Hi,
Thank you for reaching out. I hope you’re doing well.
That’s not part of the theme functionality but it should be possible with a plugin. You may try something like “Restrict content pro” or some membership plugin. https://pippinsplugins.com/restrict-content-pro-premium-content-plugin/
Best, J.
I’ve been unable to activate my license since I’ve purchased it in 4/25/2020 Tried utilizing the support ticket on the website but given that my product code is invalid, I’ve been unable to reach out.
Let me know what information is needed and were to go to help resolve this issue.
Thanks!
Hi,
Thank you for reaching out to us! I’m sorry you’re experiencing these issues.
Would you please send us your purchase code, and your NiceThemes.com username to http://fb.com/nicethemes via PM?
Thank you, J.
Hi, does it support the latest word press version 5.4.X ?, Last updates was almost a year ago!
Hi,
Thank you for reaching out to us! I hope you’re doing well.
Yes, the theme is compatible with WordPress latest version. Are you experiencing any problem?
Best, J.
Purchased the theme, however it shows purchase key is invalid, there a lot of bugs in the theme… need help
Hi,
Thanks for the follow-up. I just configured the purchase on your NiceThemes account. Please describe the problems you’re experiencing here or opening a ticket on NiceThemes.com
Thanks, J.
Issues I am facing
1) Purchase Code shows invalid when I try to raise a support ticket 2) I make changes to the home page default text, however, changes do not reflect on the theme, it still shows the default theme text
Thanks for the follow-up. I configured a purchase on your NiceThemes account, so the purchase code in there is not required, as I did it for you. We’re investigating why it could be failing. That’s an error on the site, and not the theme.
With regards to the 2nd item you’re describing. Can you please create a support ticket on NiceThemes.com where you can share your site details, and we will take a look. If you’re not able to create a new support ticket, try logging out and logging in again.
Best, J.
My license key is not working. Just purchased your theme.
Hi,
Thank you for reaching out and thank you for your purchase. Would you please send your purchase key and your nicethemes.com username via private message to http://fb.com/nicethemes ?
Thank you, J.
Hi NiceThemes, the product code supplied is invalid so I can’t get a licence key. I’ve tried following your steps. The flatbase theme was puchased on 21st May 2020. Could you please advise?
Hi,
Thank you for reaching out, and your purchase. I’m sorry for the inconvenience. Would you please share your details with us in a private message via http://fb.com/nicethemes? Please include your purchase code and the username/email you signed up with at nicethemes.com
Thanks, J.
Can custom fonts be used in the theme?
Hi,
Thank you for reaching out to us. I hope you’re doing well. You can select Google fonts. If you need to add a custom font (from a file) you’ll need to use a plugin.
Best, J.
Thanks for your reply. Does this theme also has a feature which allows only logged in users to see the kb articles?
Hi,
Thanks for the follow-up. No, that functionality shouldn’t be part of the theme. But you can use a plugin like this one to achieve that: https://wordpress.org/plugins/restricted-site-access/
Best, J.
Will you provide any support to add custom font and any help required to restrict content on website?
Hi,
Thank you for the follow-up. Unfortunately we can’t provide support for other products, but only for our theme only. Adding a custom font and setting the restricted content should be fairly simple, but at the same time the support should be provided by them.
Best, J
Okay. One last question. Can the right sidebar on this page: http://demo.nicethemes.com/flatbase/software/article/manual-payment-methods/ be moved as left sidebar? 2. The header color on http://demo.nicethemes.com/flatbase/software/article/manual-payment-methods/ can be changed to a different color as on the home page of the demo?
Thanks for the follow-up.
Yes, both things can be configured on the theme options panel.
Best, J.
Is the header background image customisable?
Also the version of your theme on Envato and your website is different. Are you not offering the latest version via Envato?
Hello,
Thanks for the follow-up. Yes, you can use a background image for your header. We just updated the version that was part of the description of the theme on ThemeForest. The most recent version is 2.0.7 – Thanks for the head’s up.
Best, J
can we use this as main domain www.mydomain.com and use update it on blogpost like we usually? i think to disable blog feature and just use KB as blog. can we?
Hi,
Thank you for reaching out to us! I hope you’re doing well.
This is a WordPress theme, and can be installed on a WordPress site. You could use any domain for your WordPress site. Yes, you can remove the blog section and only have the Knowledgebase part.
Best, J.
if search field only can search fron knowledge base? not from blog post ? or search from entire web?
and when i publish article on knowledge based means i just make new post on wp post feature right?
Hi,
The theme uses a custom post type for articles. The post types used on the live search can be filtered if you want.
Best, J.
so it means we cant update article for knowledge base by “add new post” wp ??? this theme has own publish option to knowledge base?
Hi,
Thank you for the follow-up. I’m not sure if I understand your question. We use a custom post type for the articles. This means that in your WordPress admin, the same way you have a menu for “Posts” and “Pages”, you will have one for “Articles”. And there, you can add new articles, edit them, categorize them, etc. The posts section is reserved to the blog, and the articles for the knowledge base.
Best, J.
sorry to make you confused… i need to use add new post option in wp, not theme custom post… because i use 3rd party to writing article and automatic publish to wp and it need “ wp add ne post” like other blog theme
Hi,
Thank you for the follow-up. Well, unfortunately, the theme is prepared to work with the custom post type. If you need to use posts for the knowledge base, you’ll need to apply some customization.
Best, J.
ok so for your blog/news menu,, we can use native blog wp right. ? if yes; can search field” search all keyword on blog/ news too or only in knowledge base? if with this search bar can search All keyword in website than i can use native post wp for blog. and your custom post for knowledge base, am i correct?
Yes, the blog works with the regular posts from WordPress. If you want to change the post types from the live search you’ll need to add a snippet like this one: https://gist.github.com/juanfra/72c242ec4c4b35263055
Best, J.
Hello, my support key is invalid. I need to figure out how to change: Flatbase, the perfect WordPress theme to provide Support and interact with your customers.
I’m probably missing a big, obvious button somewhere.
Ah yes, just as I post this, I find it.
EDIT: Now it’s on the bottom of the page.
Hi PLKids,
Thank you for reaching out and thanks for your purchase.
I’m happy you found it. Please let us know if you need further assistance.
Stay home and safe, J.
Hello, I’m having an issue removing the “Flatbase, the perfect WordPress theme to provide Support and interact with your customers. BUY NOW” banner/button. Thanks!
Hi PLKids,
Thank you for the follow-up. You mean the one above the footer? You can change those on the theme options. The options are located on “Flatbase > Theme Options > Design & Styles > Call to action”.
Please let me know if that’s not the section you’re looking for.
Best, J.
I’ve purchased a license for Flatbase but my product key keeps being rejected as invalid. I need to open a support ticket and this is preventing me from doing so. Please advise – thanks!
Hi,
Thank you for reaching out to us! I’m sorry to hear that.
Would you please send us a DM in http://facebook.com/nicethemes with your nicethemes.com username and they license key?
Thanks, J.
Hi, is there also a possibility to show “Was this article helpful for you?” voting at the end of each article? Thanks
Hi,
Thank you for reaching out to us! I hope you’re doing well.
Unfortunately, that’s not possible with the theme itself, but it could be achieved by integrating a plugin like this one: https://wordpress.org/plugins/helpful/
Best, J.
Hi,
Do you have a site running this you can share so I can run pagespeed. Has it been optimized for speed?
Hi,
Thank you for reaching out to us. Yes, you can check a demo site here: http://demo.nicethemes.com/flatbase/classic/
Best, J.
Hello, I can’t activate my license, the code is invalid. https://nicethemes.com/dashboard/themeforest/
Hi,
Thanks for reaching out to us! and thank you for your purchase! Can you please send us your username and license to our facebook messages so we can have a look? https://www.facebook.com/nicethemes
Thanks, Juan.
Pre-purchase question. Check the file here https://postimg.cc/HrRnbDVF . For the place I marked in BLUE, can put a sub-category under the main category. For example, in the place I marked with BLUE ink, the main category is called ‘billing.’ Under ‘billing’ can I put more categories like paypal, credit card, Western Union etc? And this new sub-categories will have their own blog posts and post counts. Secondly, the place I marked with RED color, can I remove the file icons there? I just think the file icons are too repetitive, I will like to remove them all. Can I do this?
Hi,
Thank you for reaching out! I hope you’re doing well.
With regards to your questions.
1) You can have sub-categories there, but then you’ll see only the title of the subcategory there. The subcategory won’t have the post counts, you will need to customize that.
2) You can customize that with CSS.
Best, J
4 days waiting for support to reply!!! would you guys please reply fast to my support ticket!!!!
my username: mfayek
Time is important, TIME IS IMPORTANT (especially because my site is already published live.
Hello,
Sorry for the delay. We have limited availability during weekends. We have answered your ticket already. Thanks and sorry.
Best, J.
Pre-purshase Question, Does this theme support RTL languages???
Hi,
Thank you for reaching out! I hope you’re doing well.
Yes, it comes with RTL support.
Best, J.
Hi, I am interested to purchase but may I know is it possible to have advanced search feature in the search bar? Do I need to add on other plugin? Thanks
Hi,
Thank you for reaching out. I hope you’re doing well. What do you mean by advanced search? The live search functionality in the search bar is based in the WordPress search functionality. And I guess any change you want to do there could be achieved by doing customizations and/or plugins.
Best, J.
Scrolling on the Homepage (even on the Demos) slows down hard, when I scroll down below the info boxes to the knowledge base listings.
It occurs only on Desktop Devices with full viewport using the scroll wheel. When I make the browser window smaller and the top menu morphs to the burger-style mobile menu, that behavior disappears.
It that on purpose? Is there a fix?
I use the most recent Chrome.
Hi,
Thank you for reaching out. I hope you’re doing well.
I can’t replicate what you mention. In latest chrome, on a mac. Can you please open a ticket in http://nicethemes.com/support and share more details about the issue so we can help you?
Best, J.
