50 comments found.
Change how long home page sliders stay visible. I already have the transition setting to the max of 5 seconds but we want the slides to stay in place for at least 7 seconds so users can read the content.
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
I bought themes six months ago, And very like demo Creative Agency and. But I can’t import this demo to my website. I think after six months they will fix it.
And now I think you are not fixing this issue, and I have tried installing all the ten demos in the theme set up, but they have 21 demos .. Why does it not show all of it in the import demo?? I think they don’t have it in the Awam theme. I believe they have support, but my license for this item has expired.
All support of you: please submit a ticket to our support desk, and our team will gladly help you out with your issues.
I’m very disappointed.
Hi there,
Thanks for purcahasing.
All of the demo pages are included into the theme including Creative Agency demo and you can import any of the demos that you like without any problems.
If you support is expired, please send a message to our support account and we’ll gladly install the Creative Agency demo for you.
Cheers!
Hi, the project titles in project gallery or grid so not have space between words, even in the demo. How can this be fixed?
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers!
Hey,
There are 19 homepages included into the Main Demo. Once you import it successfully, you’ll be able to select any of the 19 homepages as your frontpage from Dashboard > Settings > Reading. In case help is needed, please feel free to get in touch with our dedicated support team.
Cheers!
How to replicate the language selector from your main demo with WPML? Thank you
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers!
I did it. My question is not answered and I am referred to WPML help. But I already know WPML. The language switcher from your main demo cannot be replicated with WPML. However, I had bought your theme for this criterion.
Hi,
All is done. Enjoy your day! 
Cheers!
The support service was able to resolve this problem quickly. Thank you
Hi,
You’re more than welcome. Please feel free to open a new ticket if help is needed again. Our team will be glad to and guide you.
Cheers!
Is it possible to update the changelog to track changes ? Last one is from beginning of 2021. Thanks!
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers!
Hi,
Please check the changelog now. It’s been updated.
Cheers!
I like your theme very much, but I have some doubts about it. In the case of purchasing the theme is it possible to speed up scroll? Is there any header option that includes a menu in the header rather than hamburger menu? Is it possible to eliminate “curtains opening” every time the new page is clicked. Are there any examples of the page out of theme forest preview so I can check the speed test?
Hi,
1. Yes possible, you can control scroll speed 2. Yes, Awam included inline menu and other 4+ menu types 3. You can disable preloader or use another preloader, theme included 14+ preloader layouts. 4. Please check : https://ninetheme.com/themes/awam/v1/
Cheers!
Good job on this theme! BUT, how can I import creative business 3? When I select this template from the dropdown menu….the installation put the “Mary Cv” despite the selected template… It is a bug?
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
Hi,
I really like the theme but have some concerns regarding the Google sitespeed scores.
I noted your comment of 6 days ago saying it’s not really that important, however I disagree. Google it ranking websites also based partly on this score (not as much as good content, backlinks etc) but still.
Are there any improvements on this coming in further updates? Looking forward to work with this theme!
Hi
https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fninetheme.com%2Fthemes%2Fawam%2Fv5%2F&tab=desktopWe made a sample correction here, you can reach these values by making some settings on your website. PageSpeed does not give a completely linear result, you will notice if you examine the details on this page. It is sufficient to keep these values above 70, it’s easy with our Awam and other themes.
Regards
Thanks – just bought it, however – will you work on improvements regarding the Google sitespeed? The example is not great as well. Mobile is in red and scoring around 22….
+ already got my first question while editing it haha. How can I change the header type? Besides the ‘default site header’ I would like to display the navigation items like on a regular website – on top of the website.
Hi there,
First off, thank you for purchasing
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
How do we use 3.0.2 version of elementor plugin instead of the newest one?
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
Hi 2 pre-sale questions: 1. Can the curser change back to normal? Why does the target curser have delayed movement?
2. I ran Page speed test at Google, your sample page scores 7 out of 100. How do I change that to above 80%? Do you have example that scores better? https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fninetheme.com%2Fthemes%2Fawam%2Fv1%2F
Hi
1. Yes you can use default cursor, there are 4 type cursor with options
2. The cache and optimization settings were disabled on this page, we have now activated it. This score is more related to server responses, there are things to do on the server side to increase these scores. Also, the cache plugin you will use will change the situation.
New score : https://ninetheme.d.pr/vV0vuC
Example : https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fthemeforest.net%2F&tab=mobile
OK thanks. I don’t have fancy server. Just shared hosting, so not sure how to optimize that. For for the website speed test, it is currently showing me 20? What needs to be done on your template to get better result? https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fninetheme.com%2Fthemes%2Fawam%2Fv1%2F
Hi,
It shows low scores on all websites for Google mobile. This is not very important for now, the example I put to you is the score of one of the few websites in the world such as themeforest. For SEO, your main focus is on unique and continuous content.
https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fthemeforest.net%2F&tab=mobile
This is a weird theme! Editing a menu is a nightmare!
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
Hi there,
Actually editing the menu is very easy. To give you an example, you may check this video to see how easy to edit the header menu. Also, in any case help is needed, please feel free to submit a ticket on our suğğort desk and we’ll gladly help you out.
Cheers!
love this theme, but Im having problems with mobile version
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk using the following link. Our team will help out with your issues.
Cheers!
We were asked by a client to install the Awam theme. I have to say as an agency, where we can build from scratch, I am quite impressed. The installation was easy, with an excellent setup wizard, and importing demo content was simple – very smooth. I’ve seen some terrible themes out there, but so far Ninetheme seems to have it right.
Hello,
Thank you very much for such amazing comment. We’re, to be honest, honored to hear these and such great feedbacks inspire us to deliver even better works
Cheers!
i can’t import the demo as it shows on demo. can please help, i have opened the ticket
Hey guys, i purchased this theme almost a month ago, but when now i try to install it, it wouldnt upload the demo page, just 5 o 6 pages, and nothing like the demo… I would like some help, please
Hi there,
First off, thank you for purchasing.
Sure. Please submit a ticket on our support desk using the following link. Our team will help out with your issues.
Cheers!
when linking to the same page from the main menu, how do I get the menu to close. The anchors work but when you click the menu stays open…
Hi there,
First off, thank you for purchasing.
Sure. Please submit a ticket on our support desk using the following link. Our team will help out with your issues.
Cheers!
done. thanks
Hey,
Done, please check your ticket now. It’s been addressed
Have a nice and stay healthy!
Hi there!
I checked out the Awam theme and it looks amazing. It looks very similar to your other theme, Wavo. Some of the pages even look identical.
So, I was wondering if you could explain to me how this theme is different than the Wavo theme. I’d say the Awam theme has something extra over Wavo, since it’s €10 more expensive.
Cheers.
Hi
Awam theme is currently discounted and has more different features, the main pages in the Wavo theme have different designs. For any changes, you can get help from our team on our support site.
Regards
Hello, Congratulations for your new template, Great design, cool features and we wish you to have lot of sales.
Thank you very much!
Hi, I buy an AWAM theme in themeforest.
When I installed the AWAM theme, I followed the steps in the theme setup, this doesn’t load at installing demo content. This only runs to 14 to 18% over and over time, for more than 1 hrs 
I had already changed the PHP.ini file to the setting you provide in the documentation of AWAM theme. (Requirements and Compatibility https://ninetheme.com/docs/elementor-themes-documentation/#demo-data)
You have another method to installed demo content?
Cheers
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
