Hello, @Gentaur,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.

Regards, P-THEMES.

Hello, @matod,

I have just confirmed from the support department and they said that they already replied to your support ticket #114535, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.

Thanks for your understanding.

Regards, P-THEMES.

Hello, @hellouk,

First of all thanks for showing your interest in Porto WordPress

1. Yes, it’s super easy, you can simply add the last updated Version and Date under Short Description or under the Description Tab or you can use Product Builder Functionality and create your own Product layout and then set it anywhere on the single product page as per your requirements.

2. This is simply just the CSS issue, you can solve it using Custom CSS or contact us via our support system after purchasing the Theme we will provide you the Custom CSS fix for it to you

Regards, P-THEMES.

Hello, @satyoga,

Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPS if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPS from HTTP there and save changes and then check your site after removing the browser cache.

Otherwise, you can use this plugin as well:

https://wordpress.org/plugins/really-simple-ssl/

Regards, P-THEMES.

Thank you!!! done)

Most Welcome!!!

Hello, @toptechcomputer,

Yes, The latest version of the Theme is fully compaitable with the latest version of the WordPress 5.6.1, so you can go with it with any hasitation

Regards, P-THEMES.

thanks

You’re Welcome!!!

You should leave us the options to use your new template builder or use regular visual composer to create content blocks. Forcing us to use the new builder it requires to recreate all our existing content blocks, which sucks.

Hello, @mihaitopa,

Really sorry for all the inconvenience you faced, we have found a workaround for it and implemented it with our latest update 6.0.1, so, please update your Theme to the very latest version 6.0.1 and check back, you will find all of your Blocks back into Porto >> Page Builder as showing below:

Changelog:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

&

For WP Bakery content, Please make sure that your plugin is up to date, if not then please go to Appearance >> Install Plugins and update the plugin from there one by one.

&

Please go to WP Bakery >> Role Manager and check “YES” “porto_builder” as showing below:

Regards, P-THEMES.

ok the issue has been fixed, after disabling elementor and clearing cache…

Thanks

Sound’s Good!!!
You are the best

Hello, @kraczo,

1. That is what I told you, you have to follow the same procedure, that showing in the given videos, and set your Menu’s as per your requirements, otherwise, try to import the same Demo and you will find the same Menu and you can configure as per your requirements.

2. Categories on the Archive pages have only 2 possible styles and you can configure it from Porto >> Theme Options >> WooCommerce >> Product Archives.

And the link you shared, is the shortcode page of the Porto Product Categories element, you can achieve those styles using that particular element on any page as per your requirements.

Please go to Porto >> Setup Wizard >> Demo Content and click on any Demo, Then click on “Details” and check “Yes” to ”Import Element Pages” as showing in this screenshot: https://postimg.cc/cgSJ9sbD , It will Import all the shortcode pages on your site.

OR

If you only want that page to import then contact us via our support system with your site WP-Admin Login details so that we will set that page for you on your site.

Regards, P-THEMES.

Hi again, thanks for qucik response, finally i was able to figure out menu, thanks for help. 2. I have added that demo content for sample categories but i still have the same hove and te same style of category slider, i think it is allowed to demo content i have imported but i dlike to chenge that. Settings from Porto >> Theme Options >> WooCommerce >> Product Archives doesn’t work for me case. Please look for that picture https://postimg.cc/SnHTTdp1 and there is pane on the picture but i dlike to have that kind of thumbnails https://postimg.cc/V5TCbV9h

so i dlike to change style for product categories slider

Regards Dawid

Hello, @kraczo

Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Hello, @afsinyuce,

Sorry to say that but this is not possible, it shows every time when you refresh the page and this is the default functionality of that element and this is how it works, in order to achieve what you want is requires extra Customization.

Regards, P-THEMES.

Hello, @parisalex,

I have just tested it at my end on my test site and it is working perfectly fine for me, can you please make sure that you are using the very latest version of the Theme and Plugins, If no then update and check back and if yes then please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.

Regards, P-THEMES.

Hello, @juanlgm,

I have reset your purchase code, now you can use the same purchase code for the registration of your theme.

Regards, P-THEMES.

I found it at PORTO >> TEMPLATES BUILDER

Hello, @crusty450,

Please edit your home page and scroll below you will find “view options” and under view options you will find “content top” option and a “block slug name” under it as showing below:

It means the particular block is coming from Porto >> Template Builder >> Blocks, you have to go there and finds and edit the particular block and change anything from there as per your requirements.

Regards, P-THEMES.

Hello, @henrynicholas,

First of all, thanks for showing your interest in Porto WordPress

No, sorry to say that but this is not possible, you can only use the single license of the Theme on a single site/domain only, This is Envato policy you may wish to confirm from Envato as well.

&

You can use Porto Studio functionality and Import different demos sections and pages on your site having another Demo

https://www.portotheme.com/wordpress/porto/documentation/porto-studio/

Regards, P-THEMES.

Hello, @luisjosarcos,

Please make sure that you are using the very latest version of the Theme, and if yes, then please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with same purchase code and then go to Appearance >> Install Plugins and try to Install the plugin from there one by one, I am sure you will not finds this issue anymore and if yes then please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.

Regards, P-THEMES.

Hello, @southminisplits,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.

Regards, P-THEMES.

No, I purchased the theme for Shopify

Hello, @southminisplits,

Then please contact the Shopify Theme Comments page for getting help on the particular product.

Regards, P-THEMES.

Hello, @bispo,

This seems to be the cache issue only, please read and follow all the instructions written in the below-given article one by one, I am sure it will help you in solving your issue and if the issue will still persist after this, then contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

Regards, P-THEMES.

I already all this.. incluse try in a new server and with a theme clear without nothing… only wordpress and your theme porto.. and only a page test… this pictures up is this form… so, this not is a problem with plugin or cache… Incluse my serve verify the cache and dell all

Hello, @bispo,

Ok, Then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Hello, @bispo,

Can you please share the Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check and reset the support account for you.

https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-

Regards, P-THEMES.

Did, but this don´t revolve my problen..

Hello, @bispo,

Can you please share your email with which you send the email so I’ll ask about it from the support department.

Regards, P-THEMES.

Hello, @wheesht,

Please read and follow the instructions written in the article below to update your Theme:

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

And then go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with the same purchase code and then go to Appearance >> Install Plugins and try to update the plugin from there one by one, I am sure you will not finds this issue anymore.

Otherwise, please contact us via our support system with cloned site WP-Admin Login details so that we will check it for you and provide you the best possible solution for it.

Regards, P-THEMES.

Hello, @Jhoanna88,

Sorry to say that but there is no such option, you can increase the size of the image by clicking on ”+” only but you can achieve it with a simple trick you can make it disappear using Custom CSS, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

.single-product .product-images .zoom {
    width: 100% !important;
    height: 100% !important;
    opacity: 0 !important;
}

Regards, P-THEMES.

Hello, @tommysyn,

Please read and follow the instructions written in the below given article:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 27/08/2020. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.