26689 comments found.
A pre-order question. Has the theme smooth page transitions?
Thanx
Hi there,
Thanks for taking an interest! Yes, you do have an option to enable or disable the Smooth page transitions.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, is there a money back guarantee if I don’t like it and don’t use it for my site? thank you
Hi there,
You can read more about the refund policy here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello.
I bought the Bridge theme via envato around two years ago for a website that was online for a couple of months, I have since closed the website and I will reuse the Bridge theme for another website again. But I could not find my purchase code. I tried to download template from download part of my themeforest account. But I could not find it there. How can I find purchase code?
Best regards,
My Bridge theme was on hosted services. Now on hosted services part of themeforest download area, there are two parts that one is “download theme” and other one is “show purchase code”. Download part is working but “show purchase code” button does not work. I tried it with different computers and browsers.
Hi there,
Thanks for writing in! Please check our article on where to find your purchase code.
We hope this helped and keep us updated.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for answer. I read it before but there is no “License certificate & purchase code” area on my download page. My theme is under “Hosted Services” title not under “Your Items” title. And there is no active “License certificate & purchase code” button. There are “Download theme” and “Show purchase code” button. But “Show purchase code” button is not working. I am waiting for your answer.
Hi there,
We think you missed a step. Please click the ‘Download’ button next to the theme. Click ‘License certificate & purchase code’ – available as PDF or text file (please note that you are required to click Downloads from your dropdown first. If it does not appear please contact Envato on this matter.
We hope it helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
support for this sucks…I sent a ticket over 24hours ago and nothing ticket number # 94451
Thanks for fixing it…
Hi there,
Glad we could help!
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- responsive.css mobile header bottom background color - I am trying to use a background image in the header but the header background color is set .header_bottom { background-color: #fff !important; } in the theme’s responsive.css file. How do I implement a header background image for mobile?
Hi there,
You can simply add this code to Apperance > Customise > Additional CSS
.header_bottom { background-color: #000 !important; }Off course change your color value to your needs.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Wow, Blisteringly fast response! Better than I get from the guy down the hall! And of course it worked perfectly too! You guys are awesome. Thanks!
Hi there,
Glad we could help! <3Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Timeline does not show on my website. What can I do?
http://monk.onlinemonkeys.site/tijdlijn/Hi there,
Sorry but your website is under maintenance mode. so we could not check this.
So if you need assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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The Price List doesn’t show anymore on my site!
Hi there,
Thanks for writing in! It is a bit hard to tell from here as we do not have enough information, however you can always provide us with your website URL so we can check.
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Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
As we do see that you are using both outdated theme version and Qode Core plugin version.
Thanks.
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That is weird as I downloaded and updated yesterday.
Thanks. That solved it. I forgot the plugin updates.
Hi there,
Glad to hear this has been resolved!
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Hi , can you help me with this error ? How Can I solve it? AJAX Page transitions are disabled due to VC Grid Elements
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi,
My support is expired but I am trying to reinstall wordpress on a new hosting server but I need to deregister the theme on the current server before installing on the new server and the space to enter my license to de-register won’t allow me type the code. Any help on this as the current host is having issues with emails and I need to move to a new server.
Thanks
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
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Hi, I meet a problem on Bridge with Pretty Photo wich not working on gallery images. I wanted to ask you this in the Qode Help. But it tell me that i can’t post because my licence is expired. It makes years i work on and propose Bridge for my clients and I have just installed this license number for this client’s site (The thing you need to know is : I buy license bundles and I install them each time I create websites for a new client who accept Bridge). You can verify that this licence number was not active before yesterday. Can you please, find me the solution for the issue i encountred.
Thanks by advance Marcello
Hi there,
Thanks for writing in! The pretty photo is working once we test and you can always provide us with your website URL so we can check this on your end.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi,
Thank you for you reply.
Here is the URL : https://pro-surfaces.fr/
All the images galleries on the the home page are defined with the pretty photo.
I can’t send you the admin info because on the code help center iam blocked by your system because the licence.
Thanks
Marcello
Hi there,
Thanks for the URL, please note that all interactive elements inside of the split slider should be located on the left side, the left side pretty photo is working as we can see on your end.
You need to add all interactive elements, like links and forms to the left side of vertical split slider. They will not work on the right side. On the right side you can add images and regular text.
Thanks for understanding and we hope this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
It’s like the hemispheres of a brain, there is a creative side and a cognitive side ^^
All kidding aside, the lightbox effectively works on the left and not on the right side. But when you say the links don’t work at the right, I put some in buttons and they works.
Besides in your demos there are links that work on gallery images.(bridge102)
Question? Why can’t we have a lightbox on the right side? Bug under development? What could be the reason ?
It would be really handy to be able to put these elements to the right to alternate the design.
Thank you
Marcello
Hi there,
Being in contact with our dev team we have located the issue and this will be fixed in the next theme update which will be next week.
Thanks for reporting and if you need immediate update of this feel free to send mail and our team will help you with this.
Thanks.
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Thank you for your answer. No problem, i can wait, i used your trick for now and i will switch the design when the update were out.
Thank you again for you and the dev’team for the reactivity. Kind regards Marcello
Hi there,
Glad this has been resolved and as we mentioned it will be included within the next theme update which will probably be released on Friday.
Thank you for your patience.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello!
How can I activate my theme in a testing site (if i already activate it in my online site)?
I need it to combine different demo pages
Thanks
Hi there,
Thanks for writing in! We would kindly ask you to submit a request at our help center and our support team will be happy to help and explain this for you.
Thanks.
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Hey, i’ts safe to update to PHP 8?
Hi there,
Thanks for writing in!
Yes it is compatible for sure.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello, sorry to bother. I have a license that i forgot to deregister before re-installing WP on the same domain (due to some issues) and now the purchase code is no longer working. Please can you assist with deregistering it from your end?
Thanks
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. I have notice that bridge customs Elementors modules are not translatable with the “wpml-translation-management” system (only defaut Elementors module are). Is it normal. Is their a way to extend compatibility with wpml?
Hi there,
All our theme labels are translatable and the theme is compatible with WPML plugin.
In order to investigate this on your end we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Do you confirm that you are talking of the “wpml advanced translation editor”? If yes I will renew my support that you can debug.
Hi there,
As this is a payed plugins you should contact the plugin author for more information.
As we know our theme is fully translatable and you can also check this link for more info about your matter here.
We hope this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok Thanks. the answer of wpml team “OK I spoke to developrs from our compatibility team. If those elements are not showing for translation then you need to follow our guide at the following link on how to add translation support for them.
https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/I’ll also ask out compatibility team to contact the authors of Bridge and instruct them on how to add this to their files. So next time it will be included.”
Hi there,
Thanks we will check this and we have passed it to our dev team to check and if needed be in contact with the WPML team.
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Hello, i have looked through all the settings but cannot find an option, where i can set the formatting for the image captions. They appear very tiny and i want to increase the size. Could you please tell me where to find this option/setting? Thanks in advance.
Hi there,
You can try to add this custom CSS to Appearance > Customize > Additional CSS
.wpb_single_image .vc_figure-caption {font-size: 1.4em;}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello ! Any problems about Elementor today or this last week ? My website worked well but i can load Elementor to upload pages. All my plugins/themes/wordpress ares updated
My error “Uncaught TypeError: Cannot read property ‘urls’ of undefined”
Auto reply, my problem is with Google Chrome and not with Safari
Hi there,
Not that we know as we test this it works perfectly fine. Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins, even if you said that it is updated. The latest version is 24.8 and Bridge Core 2.6.3
Keep us updated.
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Hi,
How to change background image ( paralax )? If you see in my site www.blessingnatura.com, in footer, i want to change the image background. How to do it? Thanks
Hi there,
As we can see you do have your footer which does not have any background image.
If you wish to edit the parallax sections above the footer you can add the image within your Row settings where the Parallax has been enabled.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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I used Item Purchase Code at another domain, Now I remove the code from domain and put it on the new domain and now I am getting that error “Code is already registered for other domain”
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would appreciate if you could submit a ticket to our Help Center and our team will help you with this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I just updated Bridge and my link are no longer working and my portfolio section disappeared too. Any chance you might know what happened?
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Also please read this article here.
It is a bit hard to tell from hear however you can always provide us with your website URL so we can check.
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Sorry, I know it was confusing. I was able to fix my problem thought! Thanks for the help!
Hi there,
Glad to hear this!
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Can the search function be activated in the top bar header, instead of the menu?
Hi there,
Thanks for taking an interest! You do have our widget areas and you can for sure add the search to the Top bar instead of the Header area.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
