Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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UX builder not working, Dear team, since 2 days no updates from UX builder are being saved, I checked in console and I could see admin-ajax.php return 403 error. I have no caching, security plugin installed. I have disabled mod-security on the server, still nothing happening. Please help

Hi,

Can you submit a support ticket here?

Sent, please check this on priority, I have been trying to fix this since 3 days but no avail. Thanks

Hi i use your theme for https://chengonthainguyen.vn/ but it quite slow could you please give me some tips to make it faster

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

My hosting expires and need to re-install wordpress and upload the theme using the same domain, how can I reuse my activation code? thanks

Hi,

You can re-register your theme as guided here.

Hi,

Enabling ‘Floating field labels’ in Checkout, it prevents the output of woocommerce translated text of billing_address_2. It will remain english, no matter what you do.

The input placeholder is translated, but entering data, ‘fl-is-active’ is turned on, and the floating label occurs in english. <label for=”billing_address_2” class=”fl-label”>Apartment, suite, unit etc.  (nem kötelező) </label>

It works correctly in ‘wp-admin/customize’, but when published, it is still english on the live site. It also correct on every other checkout fields.

Thank you very much for checking into this, and have a great day.

Hi,

Thank you for the report. We’ll fix it in the next release. For now, you can fix it by changing the string from
Apartment, suite, unit etc.
to
Apartment, suite, unit, etc.
on line #42 of the flatsome/inc/woocommerce/structure-wc-checkout.php file.

Perfect. Thank you!!!

Hello, I have 2 issues with Flatsome theme. 1. UX builder in hanging with the “Loading UX Builder”. 2. When I import any of your templates Cute shop / Classic Shop and so on, when the AdBlock Plus is activated, the main banner is not showing. A CSS is injected in my page on element like the below one:

div#popup_facebook, div#popup_facebook2, div[class=”banner”], div[class=”banda-sticky-mini”], div[class=”banda-sticky-vp”], div[id*=”banner”], iframe[id=”ETARGET”], trafic, div[id=”onetrust-banner-sdk”], div[id=”onetrust-consent-sdk”], div#simple-ribbon, img.linked-sig-image, .... ....... .skyscraper_ad, .slide-ad, .sponsor-block, .sponsor-logo, .sponsor-text, .sponsored-content, .sponsored-headlines, .sponsored-inmail, .sponsored-inmail-legacy, .sponsored-link, .sponsored-links, .sponsored_ad, .sponsored_content, .sponsors-box, .sponsorshipbox, .squareAd, .square_ad, .squaread, .sr-in-feed-ads, .standalone-ad-container, .static-ad, .sticky-ad, .sticky-ad-container, .sticky-ad-wrapper, .sticky-sidebar-ad, .stickyad, .story-ad-container, .str-300×250-ad { display: none !important; }

I have also raised a ticket to support but I have received no feedback from your side for 3 days. Waiting for a resolution from your side.

Thank you in advance! Cristian

Hi,

I’ve informed our Help Desk about the urgency. Your ticket #130543 will be answered shortly.

Thanks for your patience and understanding.

Hi, it seems that half of my comment is not visible here. I have flatsome theme installed on my website and when I am using a grid or banner element, Adblock is injecting some CSS and it gives “display: none important!” to all classes an IDs that have banner in the name. What is the workaround for this? Thank you in advance!

Hello, I have 2 questions. 1- How do you remove the category names on each product that is displayed above the brand/title of each product? Ive searched through the comments and I still don’t understand how to do so. 2- When I add a product to the cart I get a message that pops up that says “content not found”. How do I fix this?

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Hello. Is there a way to add more space between the menu items beside the one on in customization? Im using below header for menu but i want the menu to be full width. Thanks

Hi,

Can you submit a support ticket here?

Good Day, I sent an email and nobody has replied. Can i please get help resetting the menu, i recently bought the theme and im struggling with the menu, please reset it to megashop Thanks

Hi,

Our response time is about 2 business days. You’ll get an answer shortly.

hi Flatsome team, is there anyway to add popular post with thumb in right sidebar without plugin? https://dichvuhuanluyencho.com/trung-tam-huan-luyen-cho-uy-tin/ here is my site.

Hi,

Can you submit a support ticket here?

I have comments active on my PAGES – but I don’t see the space to enter comments on any pages….

IE. I want it on them on this page: https://www.awaytoafrica.com/away-to-lamu-kenyas-hidden-paradise/

Can you please look at my site…. i repurchase support all the time and only use it once in a blue moon – been a user for 6+ years! Please advise…

Hi,

Comments can be used with the Default Template only. You need to change the page template as Default in the page editor and set the default page template as Container (Default) in Flatsome>Theme Options>Pages>Default-Page Template. If you want to display comments on other page templates, you need to copy them into the child theme folder and modify them manually. Please contact a professional if you don’t have enough coding skills.

Thank you – this was saving me from ripping my hair out. Much appreciated. Flatsome is the beessstt

I can’t open UX builder

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Was already asked, sorry. (deleting question)

I’ve discovered a serious issue in Flatsome theme. Using the portfolio add-on and select id’s to display. Selecting works. But when I delete id’s (after the page is saved) it generates an error in the theme: “index.php and templates are missing in the theme”. I reinstalled both main Flatsome and Child theme, but the files/option to load templates from the dropdown is really lost. The dropdown does not show any other templates than “default template”. I’ve lost so many data because of it and then it happened again. That’s how I was able to pinpoint to the exact problem.

Hi,

It mostly happens if the child theme doesn’t point to the correct parent. Can you test it again after switching to the parent theme?

I would like to build my wordpress blog on my local windows machine and later upload it to the domain where I want it to be because I already have an existing wordpress installation on that domain and I can not take it offline (because it is an active online shop).

So when my website is finished I plan on uploading it to the domain, “overwriting” the old wordpress website with it. But will the theme still function then?

Will this be possible or will I get trouble because of product activation?

Thanks for your help!

Hi,

You can use Flatsome on local development without activation. Register the theme on the live site.

Hello I want to open shipping fields as well there is only billing fields, how can I open shipping field if shipping address is different then billing

Hi,

You’ll need a 3rd party plugin or custom code to add additional checkout form fields.

can we update the WordPress latest update? ., will it break the website ?

Hi,

Yes, you can update WordPress. It’s a maintenance release.

can we update the WordPress latest update? ., will it break the website ?

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

What’s the ‘Boxed Shipping Labels’ option in the cart settings? Thanks

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Hi does the YITH Reviews link (X customer reviews) at the top of the product page work if the reviews are in an accordion? thanks

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

How do you remove the Downloads menu item from My Accounts menu?

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

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