Hello, @luxstickers,

I have just confirmed from the support department and they said that they already replied to your support ticket #115280, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.

Thanks for your understanding.

Regards, P-THEMES.

Hello, @Supernovapp,

Can you please share your Theme purchase code PDF files with us via our email newsmartwave@gmail.com so that we will check/verify and reset it for you.

Regards, P-THEMES.

Ok cool, already sent

Hello, @Supernovapp,

I have just confirmed from the support department, and they said that they already replied to your email with a solution, so please check back your email reply and reply to your email properly.

Regards, P-THEMES.

Hello, @budoor66,

I have just confirmed from the support department and they said that they already replied to your support ticket #115184, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.

Thanks for your understanding.

Regards, P-THEMES.

Dear Purchase Code not working, show me Failed to validate code due to an error: HTTP 429. Please try again later.

Hello, @budoor66,

Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.

It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com

Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.

OR

Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.

OR

The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.

I hope that helps.

Regards, P-THEMES.

Hello, @devs,

Yes, you can use the Child Theme as well after purchasing the Theme.

Regards, P-THEMES.

Thank you, do you recommend that the theme is installed this way?

Hello, @devs,

You can simply Install the Theme by following this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/ and Child Theme can be used for Customization work, so after Installing the Theme you can Install the Child Theme as well and use it.

Regards, P-THEMES.

Hello, @MrADeveci,

First of all, you have to understand that none of the files is useless, all the files are using on the site and some of the files are also linked with one another, so if you want to transfer then you have to transfer all the files, otherwise, if you only transfer the single file then this requires Customization, you have to remove all the links with other files and you have to change the paths as well, so this is simply not possible using Theme Options.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.

Regards, P-THEMES.

There is a lot of code that is now useless, for example I do not use Revolution Slider, so there is no need for that to remain in CSS.

The same can be said about a lot of the other functions.

I’ll make contact with your customization team and see if they can help further.

Thank you.

Hello, @MrADeveci,

Yes sure you can, and also check the Porto Theme Speed Optimization Wizard as well: https://www.portotheme.com/wordpress/porto/documentation/porto-speed-optimize-wizard/

Regards, P-THEMES.

Hello, @basquenet,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media (max-width: 575px){
#header .searchform-popup {
    display: inline-block !important;
}
}

Regards, P-THEMES.

Too bad, I had this working with extra css code, but somehow didn’t save this…It where just 2 extra lines css code, but I will search self again..

Thank you! I see the changes now!

Sound’s Good!!!
You are the best

Hello, @smarthem,

Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering adding it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Regards, P-THEMES.

Hello, @JevgenijaG,

First of all, thanks for showing your interest in Porto WordPress

Look to be very clear, you have missed a lot of Theme updates in between your current running Theme version and the very latest version of the Theme, in which the design of the Theme has been changed and a lot of Theme elements/functionalities has been removed and added which dave not been possible to revert back without Customization.

So I suggest you start from scratch with the very latest version of the Theme and WordPress to avoid all the issues.

And we do not provide the Ultimate Addon For the WP Bakery plugin anymore as this has been removed from our Theme for the last 3+ years.

Regards, P-THEMES.

Hello, @satyoga,

Please edit your page and copy and paste the below-given CSS code to the page Custom CSS option and check back your site after removing the browser cache.

@media (min-width: 992px){
.section-bottom-triangle:before {
    width: 0 !important;
}
.section-bottom-triangle:after {
    width: 0 !important;
}
}

Regards, P-THEMES.

Thank you!!

Most Welcome!!

Hello, @bakulutu,

Sorry to say that but this is now possible, How the Sticky Menu Works, I have explained here: https://themeforest.net/comments/23657645

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/12/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @ASUKEnvato,

I have just tested it at my end with the very latest version of the Theme and it is working perfectly fine at my end for me, please see the below given screenshots:

Please make sure that you have updated the Theme and Theme required/recommended plugins properly.

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 16/12/2020. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

Thanks for the reply, the two elements do work with a completely new layout, but any existing single product layouts that we had in place no longer work even after replacing the two elements not showing. (Price & Add to basket)

Looks like a rebuild is needed my end for the layouts but this should not need to be done, the migration was screwed when the templates builder was introduced without any blocks & layouts migration in place and I suspect many more of these little “gotchas” will arise in the coming months from that oversight.

Support upgrade would be done if support was required, this is about the underlying fundamental product purchased being broken with the already included updates, this is just to flag the issue so your team can fix the broken product based on real-world user experience.

Thanks for your understanding.

We are all simply trying to help make Porto better for everyone by resolving 1 bug at a time.

Hello, @ASUKEnvato,

Thanks for your suggestion and explanation, that issue appears when you migrated your site and the migration is not included in the Theme Support policy, but for you, I’ll forward this to our development department for testing it deeper and if finds the issue then solve it with the upcoming updates of the Theme.

Thanks for your understanding.

Hello, @omklim,

I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/75sRrQRN it must be the cache issue at your end nothing else.

Regards, P-THEMES.

Hi

Thanks for the details but how do we add additional elements to drag and drop as if I move the logo to the sticky header it is then removed from the main header.

Thanks Alan

The sticky header works perfectly on the same theme on shopify https://porto-demo2.myshopify.com/ but not on wordpress.

Hello, @aslater,

Shopify is not our’s Theme, It is from another Author.

And sorry to say that but this is not possible with Header Builder. I already explained how the Header Builder works.

&

You can try with the Pre-Built header types as well and use the one which better meets your requirements.

Regards, P-THEMES.

Hello, @adicted,

This issue only occurs because of the cache or because of the file permission issue, please completely read and follow all the instructions written in the below given article, I am sure it will help you in solving your issue, and if not then please share the small video clip of your site issue and your site WP Admin Login details and the permission to debug your site which includes deactivating all the third party plugins and on site Customization as well, so that our experts will check it for you.

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

Regards, P-THEMES.

Hello, @janschalken,

Please watch and follow the instructions showing in the below given videos:

https://jmp.sh/Fd7K6ti

https://streamable.com/a7wrgw

Regards, P-THEMES.

With the current settings the variations label and value are 2 different columns in 1 row, I would like to see the table somewhat different. So that the variations label is set in 1 row and variations value is set in 1 row…. So that you see 2 rows instead of 1?

Hello, @janschalken,

Ok, Then please try with the below given CSS code, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

.single-product .variations .label {
    display: block !important;
}
.single-product .variations td.value {
    display: block !important;
}

Regards, P-THEMES.

Hello, @MahmoodTariq,

That is simply the Dummy option, but the popup will show again and again whenever you will refresh the page, and there is no option in the element to restrict it from show, so this requires Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.

Regards, P-THEMES.

Hello, @webm57,

I have just confirmed from the support department and they said that they already replied to your support ticket #114847, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.

Thanks for your understanding.

Regards, P-THEMES.

Sorry I did’nt know. Thank you a lot !

You’re Welcome!!!

Hello, @Marketing-seijsener,

This is not an issue but the Lazy Load issue, Please turn it OFF/Un-Check from Porto >> Speed Optimization Wizard >> Lazy Load and click on compile button and finally check your site after removing the server, site, and browser cache, I am sure you will not finds this issue anymore, and it is clearly written in Lazy Load section that:

Disable this option if you have any compatibility problems.

So, your site has compatibility problems with Lazy Load please do not use it.

OR

That might be the cache issue, please remove all sorts of server cache for a while till you are in the development process and then remove the site cache using cache plugins, if you are using on your site and then deactivate it and finally check back your site after removing the browser cache.

Regards, P-THEMES.

thanks! i have disabled it and its working fine!

Sound’s Good!!!

Hello, @toptechcomputer,

Which type of animation do you want to do with Menu Items?

Regards, P-THEMES.

Hello, @toptechcomputer,

You have to use the same procedure as to take the ID of the menu item and use the CSS code to create the animation, you can follow the below-listed articles:

https://www.w3schools.com/css/css3_animations.asp

https://www.w3schools.com/css/css3_transitions.asp

Regards, P-THEMES.