7066 comments found.
remove the loading effect. Sometimes it remains blank even a request remains pending. I would like to avoid this problem
Hi @piggypet,
I’m just guessing you have an issue caused by a minifying option of some other setting like Lazy loading in your Total cache plugin.
Make sure you have the latest theme version https://www.getbowtied.com/documentation/shopkeeper/getting-started/changelog/
Feel free to contact our support team so we can check your setup: https://themeforest.net/item/shopkeeper-ecommerce-wp-theme-for-woocommerce/9553045/support
Cheers, Adrian B
Hello. Can you please tell me, where I can find in your demo this page (the entire upload and social share part) https://canvashq.com/start-your-canvas/ . I’m asking you this, because I want to be sure that you have this type of page before I buy the theme. Thank you.
Hi @vaipan_dragos,
There is no such page in our demo, as I can see that is a custom page designed by using a custom solution or a plugin.
Cheers, Adrian B
Hello ! Is it possible to place the wishlist icon and cart icon on top bar?
Hi @danieltrejomx
There’s no built in option for such change. You can use a Menu and assign it to Top Bar Navigation https://www.screencast.com/t/zeGk255S
Cheers, Adrian B
How do I change the number of products that shows on the shop page? there is no option to edit anything on the frontend.
https://drive.google.com/file/d/15wmys8XOjpMKiu4ga45V1c3KqGBJ4JLl/view?usp=sharingHi @JioFreed,
You can set the number of Products per row and Rows per page in Appearance > Customize > WooCommerce > Product Catalog: https://www.screencast.com/t/DYcX0oLp
Feel free to contact our support team if you need further assistance: https://themeforest.net/item/shopkeeper-ecommerce-wp-theme-for-woocommerce/9553045/support
Cheers, Adrian B
Hello, I’m really liking the theme. I wanted to know how to allow users to select more than 1 attribute at a time when utilizing filters. I have only 1 attribute set with many attributes. THe users would like to choose attribute A and attribute B then apply the filter. Since they are ALL from the same attribute set, can this be achieved? I did try the AND/OR query type and neither of them achieved this. Thank you.
Hi @webreality84,
This is how WooCommerce is handling this feature. For more advanced filtering features you can try using a plugin. Please contact our support team if you have more questions: https://themeforest.net/item/shopkeeper-ecommerce-wp-theme-for-woocommerce/9553045/support
Cheers, Adrian B
On my singe blog posts there is no featured image shown in the header anymore. I tried to change the settings “inherit, dark, ecc”, but it does not work… What can I do?
Hi @studiocreation,
Please open a support ticket so we can check your setup: https://themeforest.net/item/shopkeeper-ecommerce-wp-theme-for-woocommerce/9553045/support
Cheers, Adrian B
Hello, I would like to add a background image behind the title of the categories pages… Is it possible? Thanks.
Hi @gbasterra,
Sure, if you are referring to product categories, you can add a Header image here: https://www.screencast.com/t/luqs0dYow2
Cheers, Adrian B
It works great. Thank you!
Sorry, I am trying to decrease the header hight. How can I do it? Thanks!
Hi again,
Please open a support ticket and one of our colleagues will help you with this: https://themeforest.net/item/shopkeeper-ecommerce-wp-theme-for-woocommerce/9553045/support
Cheers, Adrian B
Hi again! Is there someway to disable the Sort By dropdown (on shop pages) feature on shopkeeper? Thanks in advance
Hi again,
Please use this bit of custom css code to hide that dropdown:
.woocommerce-ordering {
display:none;
}
This should do it.
Cheers, Adrian B
Worked like a charm. Stellar support once again. Thanks!
Hi, prior to switching to the Shopkeeper theme I was using the storefront elementor theme. I had created a custom template for a single product page, however when I switched to the Shopkeeper theme this template is still active and when I try to remove the template to revert to the Shopkeeper layout the single product page breaks and only displays a large size of the featured image and none of the description, price etc. How can I go about having single product pages using the Shopkeeper theme and not the old elementor template?
Cheers
Hi @jadegebbie,
My colleague Hina will get back to you on the support ticket. Please continue the conversation there.
Cheers, Adrian B
Hello,
The top banner is not showing on the mobile and tablet version. Is there an additonal css code to add?
And is there a reason that there is a “cloud like” screen that appears over the pages?
Thanks
Hi @Brazuka,
My colleagues Hina and David are checking your support tickets. Please continue the conversation there.
Cheers, Adrian B
Any update on this, is additional css required?
Did we get a resolution for the mobile banner?
Here is an example on this page it is cloudy : https://garrisonbros.paynemason.com/return-policy/
Hi again,
I just checked this particular page on different browsers and it seems to be working fine on my end. I’m just guessing you have a caching issue.
My colleague David has answered to your ticket a few days ago. Please continue the conversation there if you have further questions.
Cheers, Adrian B
Hi，I want to use Collapsed Widget Area on Mobiles, I had select this option, but no working: https://prnt.sc/xzwcef I use text wight in footer , can you help,how to make it work
Hi @wyking007,
There’s an issue there, indeed, and our developers are working on this to fix it in the following theme update.
It seems that if you uncheck the option it will work fine. https://www.screencast.com/t/0EWPi63u9M
Cheers, Adrian B
pre-purchase question. for the category grid, as shown here https://shopkeeper.wp-theme.design/home/home-categories-grid/ are the sizes of each individual grid customizable? How does the 30 day refund policy work as stated on your site? Is that honored through themeforest or only through your site?
Hi @webreality84,
The Grid is stylized using CSS and can be change this way.
The refund requests are coming form themeforest refund form and we are approving them.
Feel free to contact our support team if you need further assistance. https://themeforest.net/item/shopkeeper-ecommerce-wp-theme-for-woocommerce/9553045/support
Cheers, Adrian B
when install they install woocomerce 5.6 and attributes say that the them is compatible woocomerce 4.6
Hi @SirAngel1,
Shopkeeper is always compatible with the latest WooCommerce version. Make sure you have the latest theme version to be always up to date with all compatibility changes.
Cheers, Adrian B
Hello, we’re using your ShopKeeper theme. We’ve been in development for a long time. We’re days away from launching. We’re using WP Rocket plugin & when we combine JS files, the top navigation sticky menu isn’t working. It doesn’t move down with the page is scrolled.
1. Do you have a quick work around for my development team so the top navigation sticky menu will work when JS files are combined?
2. What is the exact JS file the website top navigation sticky menu is using?
We’ve been trying to fix this issue for almost a month & would really appreciate your help. Thank you so much… btw our team LOVES you guys 
We sent you a Facebook message with our website URL to reference.
We were able to fix this issue by adding code to custom code & common JS
var header = jq(”.site-header”); jq(window).scroll(function() { var scroll = jq(window).scrollTop(); if (scroll >= 50) { header.addClass(“sticky”); } else { header.removeClass(“sticky”); } }); } else { header.removeClass(“sticky”); } });
Hi @encoreeventgroup,
Thank you for coming back and letting us know about this workaround.
Cheers, Adrian B
I cannot install wpbakery plugin -> therefore i cannot import dummy content. Please help me.
Hi @starmarketingmediasrl,
My colleague David will get back to you as fast as possible. Please continue the conversation on the support ticket.
Cheers, Adrian B
Hy, i most some changes in the /functions/wp/header-functions.php how i can add this in the child theme? Many Thanks
Is Shopkeeper compatible with PHP8?
Hi again @dnltdr,
There’s an ongoing task for our developers to check, it will be specified in the Changelog documentation article when will be safe to update to PHP 8.
Cheers, Adrian B
is. shopkeeper compatible with. elementor?
Hi @joannaritsoni,
Yes, Shopkeeper is compatible with Elementor. Please note that demo content is currently only editable with WP Bakery Builder. Only new pages can be created with Elementor.
Cheers, Adrian B
Hello, I have too many different H1,H2, H3 on the page in the category section, widget section and others. How can I remove extra tags from the website? It is destroy my SEO. Do I need to have extra support?
Hi @destiny4u,
The archive pages are following the WooCommerce structure with H1 for page title, H2 for product titles and H3 for other elements. My colleague David will get back to you on the support ticket with more info.
Cheers, Adrian B
Hi there. Will there a compatibility update to PHP 8?
Hi @spacefunkmonkey,
Yes, there’s an ongoing task for our developers to check, it will be specified in the Changelog documentation article when will be safe to update to PHP 8.
Cheers, Adrian B
Awesome! Looking foward to future updates! <3
