2102 comments found.
Hello, thanks for contact please. Could you please check this link: https://tranmautritam.ticksy.com/article/14207/
Kind Regards,
I didn’t understand what I should do
you mentioned that firslty, I have to to open the link https://themecheck.wpengine.com/wp-content/licenses.php
I opened the link, nothing shown, but what is the relationship between this link and activating the theme.
can you please share with me the steps, what I shall do to activate the theme
Hello Ezzitech,
Please open a ticket under License registration on our support forum and give the team access to your WordPress dashboard.
Best regards
Thanks for the theme
Thanks for purchasing. We’re happy that you liked it.
Hello, I need to unregister my purchase code because I lost access to the installation where it is registered, I hope you can help me.
Hello Polianas,
Contact our support team under the license registration issue and give them your license.
Best regards
Hi,
I have to reinstall the theme because of problems in the initial setup of the theme. Now, when I try to insert the Item Purchase Code it says that “The purchase code already has been registered. Could you deregister purchase code on the another domain and try again.”
I do not still have access to the old url that has the registered code, Can you help me please?
Hello 10Threach,
Please contact our support team and give them the license key you used, they should be able to help you!
Best regards
Thank you, I’ve sent a ticket and waiting for a reply.
Hello, thanks for sending the ticket. Our team will check the issues and support you ASAP, thanks for your patience
Thank you, how did you manage to remove dropdown arrows from navigation on this demo https://preview.themeforest.net/item/thefox-responsive-multipurpose-wordpress-theme/full_screen_preview/11099136?_ga=2.172865316.64767953.1617359605-1006307540.1611842575
Hi, I am sorry but the support team only work on the Forum, so if possible could you please follow the ticket you already made, the team will catch you asap to answer your questions.
https://tranmautritam.ticksy.comHave a nice weekend.
Hello .., I am a beginner at WP, my pages look like the picture in responsive layout, what do I need to do to make it look like TheFox Theme .., thanks in advance .., Also your theme is perfect … https://prnt.sc/10x0tcg
Hello Neseliharun, thanks for purchasing Thefox!
Please contact our support team and give them access to your dashboard.
They should be able to help you!
Best regards
Hi
we have just bought a fox theme and we want to ask if we can able to import demo content including images and templates other than building from scratch ? I want this demo as is https://thefoxwp.com/business-04/ and i can seem to have an option to export it . kindly assist Please respond to PUBLIC TICKET #2727201 -
Hi
we have just bought a fox theme and we want to ask if we can able to import demo content including images and templates other than building from scratch ? I want this demo as is https://thefoxwp.com/business-04/ and Classic_content doest import templates or themes as they are. kindly assist
Hi Clifordm, thanks for purchasing our theme!
Our support team replied to your ticket.
Best regards
Hai, is it possible to display Icon from an Iconbox?
Hello Rajanpandit2000, thanks for using our theme!
You should find a 4k icons module if you want to show a single icon.
If you have more questions, please contact our support team.
Best regards
Hello, same domain but Fox ask me to unregister my licence … before add the licence …. I don’t know what to do … I reseted my WordPress before unregistered my licence…
Hello Gducdodon,
Please contact our support team under the license registration category ( you don’t need to have active support ) and give them the license number and your username, they should be able to help you!
Best regards
Hello, is it possible to move the ‘Proceed to Checkout’ button below the order totals on the basket/cart page? I’d like my customers to see the post code calculator before checking out. Thank you!
Hai, I have updated wordpress to 5.6.1 and also update the theme and plugins.. but now WP Bakery Page Builder not working.. also theme option visible in different.. kindly help, I am not able to edit or create new pages… please help
https://ibb.co/pzVqCv0 https://ibb.co/wsqb0dVIt works.. but ICONBOX is missing in WP Bakery Page Builder
Hello Rajan,
Please clear the cache : How to clear the cache.
This should fix the issue.
If you still have issues, please contact our support team.
Best regards
Hi , we have around 300 licenses of TheFox, and now all our licenses is deactivated…. Error: The purcahase code is wrong. Please take the action asap!
Hello c2astavanger, thanks for using our theme!
The issue is probably that you are using the theme version that use the old Envato API.
Make sure to update your theme to the latest version and you should be able to register your license.
If you still have issue, please contact our support.
Best regards
I have sent you a support ticket but you are yet to respond.
The media library for wordpress is not loading. But deactivating the theme, it works. Could this be a bug in your theme?
Please respond to my support ticket
Hello Greaterheights, thanks for purchasing our theme!
Please check the support forum, I think our team replied.
Best regards
Hi we have error below
Fatal error: Uncaught Error: Call to undefined function vc_set_default_editor_post_types() in /home/roboscom/public_html/wp-content/themes/thefox/functions/vc-functions.php:32 Stack trace: #0 /home/roboscom/public_html/wp-content/themes/thefox/functions.php(354): include() #1 /home/roboscom/public_html/wp-content/themes/thefox/functions.php(366): thefox_vc_functions() #2 /home/roboscom/public_html/wp-settings.php(525): include(’/home/roboscom/...’) #3 /home/roboscom/public_html/wp-config.php(82): require_once(’/home/roboscom/...’) #4 /home/roboscom/public_html/wp-load.php(37): require_once(’/home/roboscom/...’) #5 /home/roboscom/public_html/wp-blog-header.php(13): require_once(’/home/roboscom/...’) #6 /home/roboscom/public_html/index.php(17): require(’/home/roboscom/...’) #7 {main} thrown in /home/roboscom/public_html/wp-content/themes/thefox/functions/vc-functions.php on line 32
URGENT PLEASE. After update this problem appeared
Hello Voka,
Go to your wordpress dashboard then from the left menu click on “WPbakery page builder”
Then click on Role manager.
Change the “Post type” to “Custom” and enable all the custom posts type :
https://drive.google.com/file/d/1xU_Cs6xNC8syovRgjQq_VXvrXhG1SKgV/view?usp=sharingThis should do the trick!
Is the “Blog posts Carousel” element able to filter out the post it’s being displayed on, so the post you’re viewing doesn’t appear in the carousel?
Curious if the theme (and Vis Composer) will have any issues with the coming WP 5.7 update that i’m seeing articles about (particularly regard to jQuery)
Hello Skigirl1369,
Please don’t update WordPress until you see that we published an update for our theme and 5.7 compatibility.
Best regards
Can I import some slider in your template page ? I would just like to get the animation settings excluding the images.
Hello Chrisclock,
Yes, you can use custom slider or any shortcode in our template if needed.
Best regards
I am sorry I did not make myself clear enough. I mean if I can import or use the slider in this page https://thefoxwp.com/business-01/ ?
Hello Chrisclock,
Yes, you can, I am not sure to understand what is the problem.
You can import the Slider revolution using the zip files you can find in the “Sliders” folder of the full package you can download from themeforest.
To set it on the top of the page : Set Slider revolution
If you need more help settings the content you can contact our support team.
Best regards
Hi, is there an option to make the testimonials scroll automatically?
Hello Michfm,
Yes, we have an option to add auto scroll!
Best regards
don’t you think “The Fox” need fresh and new demos according to the new clean look
Hello Slashcoder,
We are currently working a new version moving to a new page builder, we will start making new demos when we have moved to the “Visual composer”.
Best regards
https://prnt.sc/wwczx4
Hello OmegaPT,
You can contact our support under the “License registration issue”, they will be able to help you. ( No need to renew the support to post a ticket ).
Best regards
How do I get just the one-page-1 into WordPress?
Sorry for the late reply.
I think you contact our support team.
You should be able the pages from Thefox > Import singles pages.
Best regards
