Hello, @vsln,

This is not true, check our Demos site, the Blog is working fine and on my test site with the very latest version as well and the blog is working fine for me as well.

Please again try to update the Theme by following the below-given article and the plugins as well.

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 29/05/2020. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @livrariaJesus,

Please read and follow the instructions written in the below given article:

https://smartwave.freshdesk.com/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-

Regards, P-THEMES.

Hello, @bakszi,

In the Theme version Version 6.0.4, we have updated the design of the Popup Login, we have only set it as a single Form with which the user can log in and Register as well: https://postimg.cc/RNfvVVvP

So the previous design like 2seperate Forms in the same popup is no more and requires Customziation if you want to use it. ​ &

If you want to simply turn OFF that popup and wants those options to redirect on my-account page, then you have to go to Theme Options >> WooCommerce and set like: https://postimg.cc/SY9bsDbX

Regards, P-THEMES.

I’m sorry, I had an older .po file …
I replaced it with the new one and everything is fine!

Sound’s Good!!!
You are the best

Hello, @antom123,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

header#header .porto-block .elementor-element.elementor-element-115cdd9.elementor-widget.elementor-widget-image img {
    width: 300px !important;
}

Regards, P-THEMES.

Hello, @motor4ikk2,

First of all, thanks for showing your interest in Porto WordPress

First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your web site, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.

The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.

https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve

Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.

Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.

Regards, P-THEMES.

I tested the speed on your demo site. I haven’t bought a theme on my site yet, and I can’t check all your recommendations. I have studied your documentation on improving the speed of work, but I would like to see at least some of them on a real project. I noticed that most of all Google Page Speed https://prnt.sc/zc081a recommends optimizing fonts, as I understand these are icons, do you have the ability to disable icon libraries that I do not need in the theme? Another question, if the language pack is Ukrainian?

Hello, @motor4ikk2,

Yes we have the ability to minify the FontAwesome Icons as well: https://postimg.cc/Xr9QjSM9

The Theme is fully trasnlatable Theme and you can translate the Theme in any language as per your requirements, using Loco Translate plugin.

Regards, P-THEMES.

@shaf69uk, Thanks for sharing the useful information here, we really appreciate it

https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/

Hello, @cnetcurity,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.

Regards, P-THEMES.

Hello, @viells

Here is the support link: http://portotheme.com/support

Regards, P-THEMES.

I sent a ticket. Thank you

Hello, @viells

I have just confirmed from the support department and they said that they already replied to your support ticket #115636, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.

Thanks for your understanding.

Regards, P-THEMES.

Hello, @heavyquipinc,

On that Demo the header has been made using Header Builder, so you have to go to Porto >> Theme Options >> Header >> Header Type >> Header Builder.

And for the Menu Items, you can change/modify it from Appearance >> Menu as per your requirements.

Regards, P-THEMES.

Hello, @andre_luiz_13,

I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.

Regards, P-THEMES.

Hello, @gamerbaba,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.

Regards, P-THEMES.

Hello, @rammerfelix,

I have reset your purchase code, now you can use the same purchase code for the registration of your theme.

Regards, P-THEMES.

Hello, @solarpowercorporation,

1. You simply have to edit your home page and you will find the elements there, you have to edit the elements and change/modify as per your requirements.

2. That triangle is set using Custom HTML SVG icon code, you can change the code icon by editing the element as well as showing below as per your requirements.

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 03/03/2019. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

already purchased another license. I am using elementor

Hello, @solarpowercorporation,

Please edit your Home Page with Elementor Page Builder and you will find the elements there, you simply have to edit the elements and change/modify anything from there as per your requirements.

Again the Icon is SVG code and you have to change it using Custom HTML code.

Regards, P-THEMES.

Hello, @master443,

No, this is not true that just lines of codes appear, THis is because you have not checked (YES) the porto_builder from WP Bakery >> Role Manager.

Regards, P-THEMES.

Correction: I mean theme not plugin!

Hello, @juhweetwelwiE,

Sorry to say that but this is not possible to use the Theme before buying it, There is no such policy, you can only use the Theme after purchasing it.

Regards, P-THEMES.

Hello, @onritecreative,

This mostly occurs because of the cache or because of any third party plugin confliction issue.

Please follow the below listed debugging processes one by one, I am sure it will help you in solving your issue.

|.   Make sure you have everything up to date (Theme, Plugins, Translations files)
||.  Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
V|.  Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still presist with default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/08/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @livrariaJesus,

This is the sidebar content and you can configure it from Appearance >> Widgets >> Woo Product Sidebar. Please read and follow the instructions written in the below-given article:

https://smartwave.freshdesk.com/support/solutions/articles/12000063628--38-how-to-configure-single-product-page-sidebar-and-configure-the-widgets-inside-it-

Regards, P-THEMES.

No meu menu wordpress não aparece a opção Blocks, como faço para adicionar ?

Hello, @livrariaJesus,

Please read the below given article:

https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/

Regards, P-THEMES.

Hello, @melirlbr,

You have to inspect the product and in console, you will find the ID of the particular product like showing in this screenshot: https://postimg.cc/V5zvGcWL

And then you have to set that id with the classes of that product and set it as display: none !important; as showing below, finally paste the code to Theme Options >> Skin >> Custom CSS and it will work for you.

Regards, P-THEMES.

Thank you!

You’re Most Welcome!!

Hello, @DigiInnovative,

Please go to Porto >> Theme Options >> Header >> Header Type >> Header Builder and remove the Wishlist element from header builder and publish it, finally check back your site after removing the browser cache.

Regards, P-THEMES.