23248 comments found.
Hello, Can you help me with two small issues?
1. Since version 5 I have a visual issue with the gray separator line overlapping text in the mini cart (when it’s empty) – here’s a screenshot: https://i.imgur.com/Aae3C4f.png And a comparison how it looked before: https://i.imgur.com/iyq0N7n.png Once you add something to the cart, the layout looks fine. I’ve tried clearing cache/disabling custom css but it didn’t help.
2. I can’t find a way to translate “Related products” text on product page – https://i.imgur.com/VV8kXWI.png. I’ve translated “Related products” strings in both Porto Theme and Porto Functionality but neither seems to work. I’m using Loco Translate.
Hello, @pc-data,
1. I am sorry but I am not able to see your provided screenshot, can you please upload your screenshots to this platform and share again: https://postimages.org/
2. It is coming from WooCommerce, so you have to translate it into the WooCommerce plugin language files and it will work for you like for me as showing below:
Regards, P-THEMES.
Ok, here’s a reuploaded picture (current version): https://postimg.cc/q6fjShJ5 And here’s how it looked before: https://postimg.cc/QHGynPVd
As for the “related products”, it’s already translated in WooCommerce plugin: https://postimg.cc/QKb1mHH5
Hello, @pc-data
1. You are facing this issue because you have not properly translated the item and item words that are in the mini cart popup, so please check them again and make sure that you have translated the singular and plural properly.
2. Please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
1. Thank you, translating “%d item” (the one that’s not capitalized) did the trick.
2. OK, I will send the info through support system, I can’t figure this one out.
Hello, @pc-data
1. Sound’s Good!!!
2. Ok Sure..
Regards, P-THEMES.
Hello there !
This is a pre-sale question 
I have a website with another theme and I am considering changing to yours. I have a lot of css code to custom (hide SKU and category products, I hide tabs product to display only description tab without the title tab,...) are those kinds things doable with your theme ?
After 6 months support, is it possible to renew support ?
And by any chance do you offer installation of theme, and configuring all the changes from my old one so I don’t have to do it ? It was a huge work to build this and if you offer this kind of work I would go for it
Thank you !
Hello, @Audella,
First of all, thanks for showing your interest in Porto WordPress
1. Yes, you can simply achieve those things with our Theme using Custom CSS as well as per your requirements.
2. Yes, you can renew your support after 6 months.
3. We can Install the Theme for you for free, but the migration and changes from the old site to the new is called site development and it is not included in the Theme support policy, so this requires Customization and if you want our paid Customization services you can contact our Customisation team as well.
Regards, P-THEMES.
Perfect, thank you !
Yes I totally understand for customization, do you have a contact to get a qote ? Thank you !
Hello, @Audella,
Yes, you can contact our Customization department via this email: ptheme.customize@gmail.com
Regards, P-THEMES.
Thank you !
Most Welcome!!!
Hi,
How can I open a photo from shop gallery by tapping on it? Now I should press on ”+” sign. Is more natural to open the photo by click/tap on it, not on the ”+” sign from right-bottom corner.
Thank you!
Hello, @thesuperstar,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product .product-images .zoom {
width: 100% !important;
height: 100% !important;
opacity: 0 !important;
}
Regards, P-THEMES.
I’m usint Porto Members Element with 4 columns and 4 members count. Since last update only show 3 members instead 4. If I configure the members count in 3 it’s only show 2. How I can solve this issue?
Hello, @kolombino,
I have just tested it at my end and it is working perfectly fine at my end.
Please make sure that you have set the featured images for all of your members and if yes, then please purchase the support extension first and contact us via our support system with your site WP Admin Login detils so that we will check it for you because your 6 months of support period is expired from 14/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, how can i change my licence domain? I dont use old domain.please urgent
How can I change my licensed domain name?
Hello, @emreyilmaz41,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, Need bit of technical help here, I need to customise the price.php template to show some crypto price. But it looks like the theme is using it’s custom woocommerce price.php file to show price. I can’t locate the file. Can you please guide ?
Hello, @dv8duck,
This is something related to Customization and we have the dedicated Customization department as well, you can reach them if you want our paid Customziation services.
We are using the WooCommerce hooks for price and we have added it in our Theme files porto\inc\functions\woocommerce.php
Regards, P-THEMES.
hello, I have enter my Purchase Code to complete registration. I have this error Your ip address is blocked as spam!!! please advise ?
Hello, @phivos90,
Can you please share your Theme purchase code PDF file with which you are facing the issue and your site WP-Admin Login details on which you are facing this issue via our support system, so that we will check and solve it for you.
Regards, P-THEMES.
Hi P-Theme-Team, I purchased the Porto theme some time ago. Now i wanted to update the PHP-Version to PHP 7.4 and the site crashed and has issued error messages suggesting that my version of the theme (3.3) is not compatible with PHP 7.4. The error message is: “Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”?”
Is the current version of the theme compatible with PHP 7.4? If so, how can I update the version without losing any of my site content? If the version is compatible with it and I can update the theme without losing the content, I would buy a new license of the theme.
Thanks a lot!
Hello, @wwwerbeagentur,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hi @P-Themes, it’s a website from a client of us and another agency purchased the License in 2016, so i can’t log in with the purchase account. The old agency sent me the License Certificate, so i could show you this. Another Problem is, that the license was purchased in 2016 and the support has expired. Is there any way we can extend the license and therefore the support even if we are not the company that originally purchased the license? Thanks a lot!
Hello, @wwwerbeagentur,
Please share that purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check/verify and provide you the best possible solution for it.
Regards, P-THEMES.
Hi @P-Themes, i will do that, thanks a lot!
You’re Most Welcome!!
Hi @P-Themes, on the 19th, i sent a mail with the purchase code to the mail, you provided and asked my questions again. Sadly i haven’t got a response. Could you please have a look into it and tell me what i can do? Thanks a lot!
Hello, @wwwerbeagentur,
Can you please let me know the email with which you have sent to the particular email so that I’ll ask from the support team about it.
Regards, P-THEMES.
H @P-THEMES, the email was from sonja.haug@ww-wa.com thanks a lot for your help! Best Regards
Hi @P-THEMES, I thought I had already replied, but the comment seems to have been lost. Sure thing, it was sonja.haug@ww-wa.com Thanks a lot for your help! Best Regards
Hello, @wwwerbeagentur,
I have just confirmed from the support department and they said that they already replied your email, so please check back your email reply now and reply to your email properly.
Regards, P-THEMES.
Hi,
https://www.portotheme.com/wordpress/porto/documentation/block-type/Were the blocks removed from the theme? I do not have the “Blocks” menu item in my WP sidemenu anymore after the last update.
Thanks!
Hello, @firzen,
Really sorry for all the inconvenience you faced, we have found a workaround for it and implemented it with our latest update 6.0.1, so, please update your Theme to the very latest version 6.0.1 and check back, you will find all of your Blocks back into Porto >> Page Builder as showing below:
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
Hi,
I get the following message in the chrome console when loading my home page:
DevTools failed to load SourceMap: Could not load content for https://edelobstbrennerei-schleihauf.de/wp-content/themes/porto/js/bootstrap.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
Can you help me?
The website ist:
https://edelobstbrennerei-schleihauf.de/Hello, @Mosqk,
Those errors that you’re referring are just missing source-maps. They are requested by developer tools (especially in Chrome and Safari) when possible, but won’t interfere with anything.
Basically, it’s a way to map a combined/minified file back to an unbuilt state. When you build for production, along with minifying and combining your JavaScript files, you generate a source map that holds information about your original files. When you query a certain line and column number in your generated JavaScript you can do a lookup in the source map which returns the original location.
Please check the below-given threads:
https://github.com/dart-lang/sdk/issues/41659
Regards, P-THEMES.
Hello, I’m going to set up a demo site but I wonder why I’m blocked?
I will be glad if you help, I wish you good work.
Your ip address is blocked as spam!!!
Hello, @tugceilhan,
Can you please share your Theme purchase code PDF file with which you are facing the issue and your site WP Admin Login details on which you are facing this issue so that we will check and solve it for you.
Regards, P-THEMES.
I will not share from here right? Where should I send the information?
Hello, @tugceilhan,
Yes, For sure, not here but share via our email newsmartwave@gmail.com or aizazawan55@yahoo.com
Regards, P-THEMES.
Thank you very much, I’m sending immediately
You always help and solve my problem. Thank you very much for the fast support and satisfaction. I really like the porto theme.
and I would be glad if there is a little more demo variety if possible
Hello, @tugceilhan,
You’re Most Welcome!!!
We are always here to help you…
And yes we will add more demos to our theme in near future.
Regards, P-THEMES.
Aytaç AYNA
Hello, @keleback,
Can you please explain your issue more clearly, if possible with the help of screenshot for my better understanding.
Regards, P-THEMES.
Dear all I have sent 5 emails because i want to change my domain and activate my theme .. No answer! Anybody there ?
Hello, @avatousios,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hello, Is there a special discount campaign for Valentine’s Day? Best Regards,
Hello, @duman34,
First of all, thanks for showing your interest in Porto WordPress
No, Sorry to say that but we have no such plans for it, so its better to go with the regular price of the Theme.
Regards, P-THEMES.
Hi there, I have a question for You; Can We change the URL “Blog” to other name (example: Other Name) without amend the PHP? I saw it is possible in Portfolio, but the field in Blog from Theme Options, looks like doesn’t working. Could me help me in some way? Thanks in advance!
Hello, @pato79,
Sorry to say that but by default, this is not possible, the permalinks setting can be managed by WordPress, Please read the below-given articles and threads:
https://www.wpbeginner.com/wp-tutorials/how-to-change-your-wordpress-site-urls-step-by-step/#:~:text=Simply%20login%20to%20your%20WordPress,button%20to%20store%20your%20settings.
https://wordpress.org/support/article/changing-the-site-url/
https://wordpress.stackexchange.com/questions/253538/change-default-url-path-blog-of-blog-posts
Regards, P-THEMES.
Hi Guys, ok thanks we have arrange the setting by the posts.
Sound’s Good!!!
I am looking for a theme for a client. They sell products for architecture and they want to show them with the woocommerce catalog mode, also, they have projects where these products were applied, and they want to show them within the page of each product, can this theme do this?
Hello, @jrojasg,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can simply use our Theme for Catalog Shop as well where you can show/hide the Add to cart Button, Price by Role, Price, Review etc.
And yes you can show the projects on the products as well as per your requirements.
Regards, P-THEMES.
Hi!, thank you for your answer, do you ahve any examples for point 2: “show the projects on the products”?
Hello, @jrojasg,
Yes, you can show the projects on products simply by adding it to the Short or Long Description.
Regards, P-THEMES.
Thank you again for your answer. I was asking for a visual example, any demo that has project on products.
Hello, @jrojasg,
Sorry but we do not have such a Demo, but you can simply show the projects on product pages easily using our Theme.
Regards, P-THEMES.
Thank you, if I buy the theme, can you help me do this?
Hello, @jrojasg,
Yes, sure we can help you in doing this…
Regards, P-THEMES.
Hi, how about translation? Can I translate whole page?
Hello, @mdominik5,
First of all, thanks for showing your interest in Porto WordPress
Yes, Porto WordPress is fully translatable Theme.
If you want to translate your site in single language only, then you can use po editor software and translate the Theme language files manually as per your requirements, or you can use Loco translate plugin as well, our Theme is fully compaitable with it.
&
If you want to translate your site in multilanguage then you can use WPML or polylang plugin for it.
Regards, P-THEMES.
I use this theme for most of our ecommerce development now when I want to update or install a new site it gives me “YOUR IP ADDRESS IS BLOCKED AS SPAM!!!” What is this about? I have 13 active sites on your theme and can’t work on any
Hello, @MacrocosmGroup,
Really sorry for the inconviniance you faced, actually this will not with all of your sites, please contact us via our support system with the one with which you are facing this issue so that we will check and help you out in solving your issue.
Regards, P-THEMES.
I have emailed you to your support email as it involves 13 sites that we have using your theme
Hello, @MacrocosmGroup,
I have just confirmed from the support department and they said that they already replied to your email, so please check back your email and reply to your email accordingly.
Regards, P-THEMES.
hello, we think it is faster to hire you to kick off project, so we sent email to ptheme.customize@gmail.com , do you still do custom project? (not really custom needed but to build site quickly)
Hello, @hellouk,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can reach out to the particular email for any Customization work…
Regards, P-THEMES.
