359 comments found.
it is possible to change the colours?
Hi there,
Yes, all colors can be changed.
Let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi I need some support and already issued a ticket in Qode Help Center (# 102261 re-installation). How long it usually takes for you to respond? Awaiting for your reply and assistance, thanks a lot!! JoJo
Hi there,
Once we check we do see that your request has been handled so if you need any further assistance please continue the conversation with our support team.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi! We installed the theme and it have a lot of problem! On Firefox browser the theme not loading… also not loading the demo site on firefox….. after the demo import the skin is different like the demo…. Original demo https://ibb.co/2YHNqff and after install and import https://ibb.co/NT305Zg
Hello there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Thanks, i opened a case on the support site.
Hi there,
Once we check we do see that your request has been handled so if you need any further assistance we would kindly ask you to continue the conversation with our support team.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
where can i change the weather Location and the E-Mail Adress in the devided Header?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello, unfortunately, I can not address a support ticket. I logged into that help center platform that you have but I do not have that submit a ticket button. I have a series of issues with your theme. In the first place, it is not compatible with the latest version of WordPress so I had to downgrade it. (for example – using Firefox as a browser won’t let the user pass the preloader that you have. Even downgraded WordPress to the compatible version that you have listed of the website won’t let me remove the preloader) The second one, the Custom SVG icons that I put in the Amenities, are displaying fine on the single room page, but not on the all rooms page (domain.ex/room). I discovered more issues but I won’t list all of them here. I would like to get your support. Thank you!
The issue with submitting a ticket was resolved. I addressed a ticket there.
Hi there,
Glad to hear that!
Support
Edge Portfolio part of
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Hi, one more question : it is possible to desactivate your booking (calendar…) and payment system ? Because we would like to add a HTML code with our own calendar from Smoobu because we use this website to connect all our reservation (from booking.com, airbnb, ...).
Hi there,
Thanks for taking an interest!
No, unfortunately not. Booking is integrated part of the theme that can be managed within your WordPress installation only.
If you want to organise the booking or a request differently then you will need to edit our theme files, as there is no option to make a reservation request other then through our booking form.
Thanks for understanding and let us know if you have any additional questions.
Support
Edge Portfolio part of
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Thank you for your replay.
So : it’s not possible to add a HTML code somewhere OR a CTA button to go to a landing-page? + It’s not possible to remove your booking/reservation system?
thanks
Hi there,
You can add custom HTML with the Custom html widget or a button on a landing page if you wish that, however as we mentioned if you want to organise the booking or a request differently then you will need to edit our theme files, as there is no option to make a reservation request other then through our booking form.
Thanks for understanding.
Support
Edge Portfolio part of
Qode Interactive
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Hi, some questions before buying : 1) It is possible to use the template if we only have ONE house to rent (= si it will be a website for the house = we don’t rent rooms like an hotel)
2) It is possible to connect the calendar with Smoobu (because we also rent the house on Airbnb, booking…) ?
3) It is possible to book the home directly on the website?
4) It is possible to have a multilingue site (FR & EN?)
Thanks !!!
Hi there,
Thanks for taking an interest!
1. Room is our custom post type and you can create Single room page to serve as showcase for your house, it does not have to be rooms rather you can add all the information in the Room and simply change the Room slug within the options.
2. No, unfortunately not. Booking is integrated part of the theme that can be managed within your WordPress installation only.
3. Yes, the Alloggio booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose.
The customer that book a room do get a notification mail once they go through the purchase.
4. All our themes are compatible with WPML plugin and you can read more about it here.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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hello, is there a way to remove the calendar and weather features inside a room? I try to deactivate it inside the settings and I have no luck… I need to add something else there and it seems that there is no sidebar assigned there
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi Could you tell me how to remove the preload????
Hi there,
Within Alloggio Core Options > General you do have an option to enable or disable the Page spinner.
For any further assistance please we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
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Hi,
It seems something goes wrong with the preload spinner. When you choose no preload you get a blank page, but if you view the source the site has been downloaded.
If you select anything non textual then you see the site but without the slider, altthough the site is fully loaded.
In text loader seems to be OK, but sometimes not in firefox.
It started happening after wordpress update.
I cannot open a ticket because my support has been expired, so I would like to ask you if you have in your demo one page without spinner and one with non textual spinner to see if it works. I hope your demo runs the latest WP version.
Thank you
Hi again,
The spinner is somehow related with the revolution slider. I removed it and the slider was not visible. It also adds 3 seconds of unecessary effect when page loads. I set the timeout to 0.8 second (in alloggio-core.js) and it is slighty better. When we use cache, minification, CDN to speed up, there is no any reason to add a 3-second flashing effect before a page loads to make a slow website effect.
Please note that there is one more loader, it comes with the booking form, but it is not visible because of the 3-second delay of the spinner.
Is any way to completely remove it and add a loading gif in the revolution slider instead? At least to completely remove it.
Thank you
Just checked your demo Home page 1 in Firefox and it keeps flashing the word “alloggio” without showing the website. Please check, fix and update.
Regards
Hi there,
Could you please provide us with your website URL so we can check this on your end. Also once we check our demo it displayes perfectly fine in Firefox and on any browser. Within Alloggio Core Options > General you do have an option to enable or disable the Page spinner, also try to disable the smooth page transitions on your end.
Thanks and keep us updated!
Support
Edge Portfolio part of
Qode Interactive
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Hi,
Please check your own demo https://alloggio.qodeinteractive.com/ . It doesn’t happen to all pages and everytime you visit a page.
I checked your demo (Main Home). The first time it was loaded successfully. I clicked on the menu to go to another page and then I clicked again on the menu to return to the same home page. The content of your home page was never displayed (although the page had been loaded – I could see the source)
Please click on the following links to see and verify that your demo still loads. Please note the clock at the bottom right, it still loads (flashing) after 3 minutes.
https://snipboard.io/123iWb.jpg https://snipboard.io/25b1ZB.jpgI also checked from mobile (android / firefox), it is the same.
How can I completely remove this effect without creating problems?
Disabling the spinner on both general settings and page settings, leads into two different situations. Either a blank page (nothing to flash / spin) or, the page is displayed but without the revolution slider (it leaves a blank section from menu down to the search form). I think that all of the times, it happened to pages with revolution slider. I believe that somehow it conflicts with the slider.
Graphic (image animation) shows just the animation. No page content is displayed.
Please let me know how can I remove the slider. Completely. I mean by codding, not theme settings. I tried it but it didn’t work. It is somehow tightened up with the rest of the site.
Your theme is lovely, but what is the point of such a loader? It adds a “slow page” visual effect that it may turn visitors to leave the website away.
Thank you
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
Just sent the email -purchase code plus a copy of the above post.
Thank you
Hi there,
Thanks, it will for sure be checked by our team.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I sent with wetransfer to the help center a video regarding loading the website, it hasn’t be downloaded yet.
Thank you
Hi there,
We do see that your request has been handled so if you need any further assistance please continue the conversation with our support team.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello, After updating to WordPress 5.6.1, the fields for selecting the number of adults, children and babies in the booking form stopped working. When I click on them, they open and close immediately. I added a plugin recommended by WordPress for such problems and everything was fine, but since I use WPML to translate the site and to change currencies. When the site is in its English version, the currency is in euros and when in Bulgarian it is in BGN. Now everywhere the currency is the lev. What can I do to fix the problem. I repeatedly try to change the logo but it does not change on the home page. In the internal pages where the menu is horizontal everything is ok but on the home page it does not change. I put it both in the topic and in the wordpress itself, but still nothing happens. Can you help a little with this problem? Greetings
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, i’m writing you because i just spent 2 hours in order to find where to edit the text “check availability” in the “gallery room list” query. I’m italian and i’d like to write it in italian language. Please can you tell me what file i have to edit in ftp?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hello friend, I would like you to support me in the following concerns.
1- I need to raise the minimum number of people to 15, also raise the maximum number of people to 50. 2- how do I change the currency rate to dollars? 3- Because the menu changes from this https://prnt.sc/100e5z1 to this https://prnt.sc/100e69h 4- Where do I add more forms of payment?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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In which plugin can I translate the days and months of the calendar??
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi How to remove the placeholder from search??
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi! I’m getting problems during the demo import. when the process reach 98%, loading get stuck and i receive this error message: Files don’t exist
It is pretty annoying!
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, Just a quick pre-buy question : When customers complete the ”/booking” form ( name, surname, ecc) and the request for booking is completed, Do we receive an email for that? Some sort of confirm? Which one is the email that receive the booking request? The WP administrator email?
Hi there,
Yes, that’s right, it gets sent to the administrator email.
Let us know if there’s anything else.
Support
Edge Portfolio part of
Qode Interactive
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Hello, Just a quick pre-buy question : When customers complete the ”/booking” form ( name, surname, ecc) and the request for booking is completed, Do we receive an email for that? Some sort of confirm? Which one is the email that receive the booking request? The WP administrator email?
Hi there,
Yes, that’s right, it gets sent to the administrator email.
Let us know if there’s anything else.
Support
Edge Portfolio part of
Qode Interactive
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Hi, my support ticket #96746.
Not sure if anyone experienced this but when I saw my System Info wasn’t compatible I made some changes on PHP Post Max Size, PHP Time Limit, PHP Max Input Vars, Max Upload Size on my Cpanel. After Importing the Demo it’s not working tried everything no luck. I’ve already cleared my cache cookies still no luck. WHY?
WordPress Version: Version 5.6.1 PHP Version: 7.2
Looking forward to your response.
Hi there,
We located your request on our helpcenter. Agent has been informed, it will be answered as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
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Hello I am interested in your theme but have some questions before I commit: 1) is your theme compatible with WPML multilanguage theme? I need to translate everything into Italian 2) I see Woocommerce comes bundled and is used for booking but I need to set up a “normal” online shop as well, with products that will be posted – is this possible or have you overridden woocommerce in order to do the booking functionality? 3) I hear that your availability calendar is hard to use as you have to input dates as strings (or similar) – do you have plans to make this interface easier? Thank you in advance
Hi there,
Thanks for taking an interest! 1. All our themes are compatible with WPML plugin, as well as they are fully translatable and you can read more about it here.
2. Yes, the Alloggio booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose. And you will also be able to use WooCommerce for your regular shop.
3. We are not really sure what exactly you refer to. So when a room is booked i and if the order status is processing or completed then it will not be available. Availability will be changed if the order of the Room is competed or processing. If it is somehow cancelled then you will see all orders in Woocommerce > Orders or Allegigion Room > Booking, as well as get a notification about the cancelled room, but you will need to change the status of the order to canceled on your side.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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hi thanks for answers. To explain a bit more: I don’t want to use your booking system for now. I do want to build a shop though. So your answer to 2) explains I can use it as a normal woo commerce shop. My question 3) was about the calendar… my client wants to have an availability calendar but without using your booking system so she will need to go in and manually block out dates when she has received a booking over the phone. Can she do this using your calendar? Also I hear that your calendar interface is difficult to use to block out dates as you need to add dates as strings (or something) – has it changed? How does a client block out dates in your availability calendar? thanks
Hi there,
Yes, you can use the WooCommerce shop functionality for your shop.
3. However if you want to organise the booking or a request differently then you will need to edit our theme files, as there is no option to make a reservation request other then through our booking form.
In our Room single page, using our reservation form you do have an option to fill in the custom reserved dates when the room will be not available.
We do hope this helped and let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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