Hi there,

Thanks for writing in! The latest version released us 1.9.1. So you should consider updating your theme and it’s plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please try to add this code to Appearance > Customize > Additional CSS

.edgtf-logo-wrapper{
    width: 300px;
}

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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thanks, you are the hero of the day!

Hi there,

Glad we could help!

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Hi there,

Thank you for reaching us!

This needs to be investigated by our support team as it does not happen on our testing environment.

To change the loading animation please navigate to Cinerama Options > General > Preload Pattern Image.

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. We have verified your user account so you will be able to submit for a request without any issue.

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Thank you, I have submitted a ticket. This is very urgent as this site is supposed to launch and go live tomorrow!

Also, that did not fix the page loader icon. I replaced that image and its still the stock camera thing that comes with the theme.

Hi there,

Once we check we do see that your request has been responded to so please continue the conversation with our support team for further assistance.

Thank you for your patience.

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Hi there,

Thanks for writing in! You can simply navigate to Cinerama Options > General > Smooth page transitions and turn them off, as well as disable the Preloading Animations.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

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Hi there,

You will find the path in wp-content/themes/cinerama/searchform.php Where you can manually change the string. Also please check in Cinerama Core if the string can be translated with WPML.

Thanks.

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thanks! i adjusted it to me needs and put it to the /cinerama-child folder – that did the trick!

Hi there,

Glad to hear this!

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Hi there,

Please send us a mail with your information so we can help.

Thanks.

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I sent a message to that email. I wish you guys can just help with the demo import as I don’t want to have to discuss everything out here in the public.

Your support team has my website’s admin access. Kindly ask them to just import the demo for me. if the process was straight forward, or the documentation was up to date, I wouldn’t need your help

Hi again,

We couldn’t find any message regarding this.

Please submit a request on our helpcenter and one of our agents will be happy to assist you. See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket

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Hi there,

Thanks for taking an interest! You can either choose from a variety of google fonts that are included within our theme options or use your own custom font. For this you can read more about it here.

We hope this helped and let us know if you have any additional questions.

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Nevermind. I figured it out. It was the header size.

Hi there,

Glad to hear that you managed.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in! Once we check we do see 2 errors in the console.

This error occurs if the web page includes maps API more than one time. Please check if you have included maps API more than one time, if you have, remove excess ones.​​ If you are using any third party plugin for Google maps make sure to deactivate it.

As well as you can check our article here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

If you have performed the theme update as per our instructions you should not encounter any error. So please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

As it might happen that you get an error if you missed updating the Core plugin.

If you still need assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in! We are focused on creating WordPress themes that offer you easy management of dynamic content, the theme is not Square space compatible.

If you need help and assistance with the theme, we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in! Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

This error usually occurs if you missed updating the Core plugin.

Thanks.

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Hi there,

Could you please provide us with your website URL, thanks.

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Hi there,

Thanks for taking an interest!

Each theme, even though it is developed by us has their own features and styling. So some things might differ for sure, as the layout and styling are a bit different.

When it comes to customizations all our themes has a variety of options that you can set to your needs. You can check our theme documentation for Pellicula and Cinerama in order to get familiar on our theme options and the possibilities you do have with our themes.

Do let us know if you have any additional questions.

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Hi there,

Thanks for writing in! Please check our article about speed performance here, also if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for taking an interest! All our themes are compatible with Gutenberg, however as the theme comes with WPBakery plugin once you import the demo content you will get access to all the pages and its content which have been built with this page builder.

Do let us know if you have any additional questions.

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Hi there,

Unfortunately it is not possible to mix 2 different theme even though they are developed by us.

2. You can change the preloader icon within our theme settings, and as for the view all icon on the portfolio single page, this can be done with a small piece of CSS code.

3. When it comes to Pelicula, you do have an option to add a Blog List which you can use, but it will have a slightly different stylethought.

We hope this helped and let us know if you have any additional questions.

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great. I think I will present PELICULA for my director in that case.

Thank you for all this pre-sale help!!! You cant imagine how reassuring it is to have somebody answering questions in such a timely manner.

Hi there,

Glad we could help and feel free to ask for any additional questions you might have.

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Hi there,

Thanks for writing in! You will find it in Appearance > Customize > Site Identity

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there Ruggero,

Inspecting your website we do see that your theme version is 1.0.1 and Cinerama Core 1.0. The latest version released is 1.9.1 and Cinerama Core is 1.2.2 so please consider updating the theme and its plugins to the latest version so we can check this again if you still encounter issues.

Thank you for your patience.

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I’d love to, but as you already know I can’t update the theme.

Hi there,

Sorry, but we do think that you forgot to update the plugins, and that is why we have provided you with guidance on this matter. So when you update the theme through Envato market plugin the plugins should be updated manually, meaning you need to deactivate and remove existing plugins and once you update the theme you will get a message that you need to install those plugins.

Sorry for repeating our selfs but just want to be clear on this matter. Anyway if you still encounter issues with this please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this on your end.

Thanks.

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