337 comments found.
Hi There, I accidentally bought 3 licenses instead of 1 (not my brightest moment). Did open up a support ticket for it today. Please can you refund the other two licenses, thank you.
Hi there,
In case you wish to submit a refund request please follow the instructions from the article in this link.
For any theme related question please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hi – Is there a way to hide the title, category & link on a portfolio list grid? Thanks!
Hello there,
As we are not sure which element are you exactly referring to we would appreciate if you could please submit a ticket at our Help Center, include url of the page with this list, and one of our support agents will gladly help you.
Support
Edge Portfolio part of
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Thanks!
Hi,
Please try adding custom css below to custom css field on the page (screenshot):
.edgtf-portfolio-list-holder .edgtf-portfolio-link,
.edgtf-portfolio-list-holder .edgtf-item-text-overlay {
display: none;
}
Support
Edge Portfolio part of
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Thank you!
Support
Edge Portfolio part of
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Hello, I’ve been using Goodwish on a client website. Got this error message today > Error: This theme failed to load properly and was paused within the admin back end. Please help. The site is down.
Thanks, -George
Hello there,
Please check if you are running the latest theme version 3.5 (please see change log).
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
In case you need further assistance please contact us through this email, include your purchase code in the email, and our support team will check this and assist you.
Support
Edge Portfolio part of
Qode Interactive
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Thank you for the guidance! I was able to update the theme and our site is back up and running.
Support
Edge Portfolio part of
Qode Interactive
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Hi, is the theme is compatible with wordpress 5.7.1? I mean that, can I update the site.
Hi there,
Thanks for writing in! It is compatible but please read this article here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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If I buy this theme is compatible with Wordpress5.7.1, PhP 7.4 ?
I noticed it has not been updated since 13 October 20
Hi there,
Thanks for taking an interest!
Our theme is compatible but please read this article here. And you can read more about our PHP recommendations.
Also our team is working hard at the moment on updating all our themes so there will for sure be an update released within near future.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
We are an ONG called The Global Alliance for the Rights of Nature and we would like to buy your theme for all our websites.
We will start with 4 sites but we will have 7 or 8 at the end. We would like to know if could offer us a discounted price or maybe a license for all the sites we need.
Thanks,
GARN
Hi there,
Thanks for taking an interest! We don’t have any active campaigns for our Goodwish theme at the moment, sorry about that. You can always subscribe to our newsletter to receive notifications about the latest news and discounts.
Also, by regular license you can only use one purchase for one domain and for further information please read our article here.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
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Hola, a causa de una infección o ataque, decidimos cambiar de proveedor de hosting e hicimos cambio de dominio. El dominio anterior está secuestrado y perdimos el acceso a el y a la instalación. Necesito su ayuda para hacer un deregistro del tema para poder hacer la demo import en la nueva instalación que estamos haciendo. Les agradezco muchísimo por su ayuda. Gracias de antemano.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Support
Edge Portfolio part of
Qode Interactive
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Hi Guys, I have had this theme installed on my site for a while now and have had lots of different little glitches. One that keeps happening, is the EDGE theme options menu bar keeps disappearing in the Dashboard.
I have no area or access to the theme’s main customization settings! It’s just gone! This happened a few months ago, I contacted support (you guys made me purchase extra support which I did) the issue got fixed, and now it’s happening again!
And with this also, the site’s logo only appears on the Home page…and not on the inner pages.
I have no idea what’s going on, and I would appreciate prompt assistance to get this resolved as soon as possible. I cannot pay for extra support – this is ridiculous – Why are the EDGE Main Customization area disappearing?
I’ve never seen this with other themes in the past.
Thank you in advance for your help. Ashley
Hello there,
Thank you for reaching us!
For main theme options to be available it’s necessary to install and activate Edge CPT plugin. Just navigate to Appearance -> Install Plugins and here you can see the list of all plugins that should be installed or updated.
In case you need further assistance please contact us through this email, include your purchase code in the email, and one of our agents will help you.
Support
Edge Portfolio part of
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Hello there. To receive updates of the theme I read in the documentation this: ” You can update your theme by performing the following steps: ” Is there a more straightforwarding way to receive updates of the theme? Thanks
Download the latest theme .zip file from ThemeForest
Extract it and locate goodwish.zip
Extract goodwish.zip and locate the goodwish folder
Copy/Replace the contents of the goodwish folder to the /wp-content/themes/goodwish folder of your web site.Hi there,
Thanks for writing in! If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins, or you can udpate the theme through Envato market plugin, however the plugins will need to be updated manually.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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ok thanks for your help. Regards.
Hi there,
Glad we could help!
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello there. I tried to submit a request in your help center, but it doesn’t allow me cause the support is expired. I need anyway still help to update the theme. I downloaded Envato Plugin, I created a token and I linked the website to the account. As usual, after doing so, the Envato PLugin shows a window where all the themes I purchased are listed. But here the problem: usually, in other websites I used this plugin, the theme active in the website, shows a warning of update available and then I update it easily. In this case, nothing happens. Here the thing: the theme in my website is still the first release, the 1.0 and the name of the theme was still GOODWILL. I noticed that, after the 1.0 version, you changed it to GOODWISH. Could it be this the problem? If this is the case, how can I update the theme, finally? Thanks Regards
Hi again,
See this article on updating a theme: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
Support
Edge Portfolio part of
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Excuse me, did you read my problem? you already sent me this link. I re-write: I noticed that, after the 1.0 version, you changed it to GOODWISH. Could it be this the problem? It seems like the website doesn’t recognize the new version as a new version of the theme already installed but as a new theme.
Hi again,
In the provided article, you have the Updating via FTP section with instructions you can follow in case you can’t update your theme directly on WordPress.
Support
Edge Portfolio part of
Qode Interactive
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ok, thank you. Regards.
You’re welcome.
Support
Edge Portfolio part of
Qode Interactive
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The main menu on the home page’s text is white. When it’s a sticky menu it’s still what against a light background. Where do I change the color of the menu? It’s main color and it’s rollover color.
Hello there,
Thank you for reaching us!
Menu items are always being displayed as white since the ‘Header Skin’ option is set to ‘Light’ in the Edge Header options on the page ( please see screenshot ). It’s necessary to leave this option unset (empty), so menu color options set in Edge Options -> Header could apply.
If you need any further assistance please submit a ticket at our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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I’ve used this theme since 2018, but my donation app is no longer working correctly because I need a newer version of the theme. I never received an update email for the theme in years. Is there a v 3.4 of this theme that I can download to fix the error?
Hi there,
Thanks for writing in! We always do notify all our users once an update is released, the latest version released is 3.4 so please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Keep us updated on this.
Support
Edge Portfolio part of
Qode Interactive
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Where can I download the latest version?
Every time I download the theme from Themeforest, it gives me v 2.0. Where can I download v 3.4?
Hi there,
Please follow the guidance on how to update the theme that we have provided you with in the answer above and you will be able to get the latest version. We have tested this and it works perfectly fine.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I created my own blog post and deleted the demo post because I don’t need them. But all your demo blog pages are not showing the post. They all say “No Posts Were Found.” The easiest thing for a blog page to do is show a blog post. Why aren’t your blog pages showing my post?
Hi there,
Thank you for reaching us!
Please check this article here that can help you. If you need any further assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
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I encounter error after error with this theme. I love it, but it’s challenging for someone who is not technically savvy. I bought the Goodwish theme a few years ago and when I try to update, and I have a token on the site, it gives me an error for the WPbakery plugin. It says Error 522 and displays the Browser: Working, Cloudflare: Working, Host: Error. Don’t know what this means. I contacted my hosting provider, and they couldn’t fix the problem. Any suggestions?
Hi there,
Could you please provide us with your website URL so we can check this.
Also if you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Al importar el tema demo Goodwish la carga no finaliza. He probado varias veces, y nunca llega al 100%. He revisado la configuración como detallan en su vídeo de youtube de Quode Interactive en los comentarios y no he conseguido que funcione. Tengo la versión PHP 7.4 que es la última, puse estas características:
max_execution_time = 300; límite de memoria = 128 M; upload_max_filesize = 128M; post_max_size = 256M;
Instalé todos los plugin menos estos 3:
⋅ A – WPBakery ⋅ B – Slider Revolution ⋅ C – LayerSlider
Y a partir de ahí, la importación no se realiza. He intentado con la importación XML y he sido incapaz, ya que las carpetas wp-content \ plugins \ wordpress-import \ class-wp-import.php no existen o no las encuentro donde deberían estar.
Necesito ayuda urgentemente. ¿Cómo soluciono este problema?
Un saludo y muchas gracias
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Acabo de realizar de nuevo todos los cambios que me aportan. Sigo sin poder importar la Demo del tema. ¿Qué puedo hacer?
Hi there,
Please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I keep getting this message. When will there be a new update? Please note that your server resources are not configured properly so you might run into an issue during the demo import process. Please adjust your server configuration values.
Hi there,
Please see this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002246877-Recommended-PHP-Versions-And-Resources-And-How-To-Set-Them
Support
Edge Portfolio part of
Qode Interactive
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Help!!!! I updated my plugins and now most of my pages are gone as well as my home page.
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
As well as it is a bit hard to tell what might have caused this as we do not have enough of information so at least your website URL would help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I have the latest update. Also, when I updated what happened was it moved all of my pages over to the trash. I found them but not I’m worried this will happen each time I want to update. I’ve also emailed someone over at your team.
Hi there,
If the update was performed correctly you should not have any issues with it. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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. Do you have an update for WP Bakery?
Hi there,
Thanks for writing in!
If you need an immediate update of any of the plugins, please send us a mail providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
There were some bugs created with the latest version of Wordpress 5.6. Specifically, when trying to upload content images to a page via EDGE page editor the gallery doesn’t show and wp.media is undefined despite wp_enqueue_media being called. Also, when trying to change the EDGE Event page layout from Default to Custom nothing populates for the custom layout. I would like the current 1.4.1 version of EDGE CPT to try to resolve this.
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins. As well as you can read this article here.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Where can I request a refund?
Hi there,
Please let us know why yo would like a refund. If you are experiencing any issues with our theme, please know that you can always submit a request on our helpcenter, and our agents will be happy to assist you in resolving them. See this article on how to submit a support request: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hi, I submited already a request 3 days ago, but I didn’t receive it. I submited a refund because I don’t need the support anymore. Can you please solve it?
Hi there,
Once we check our support agent has responded to your requests, also your refund request has been processed and you should have receive an email notification about both of them.
Support
Edge Portfolio part of
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Hi, If i paid extra support but i don’t need it, can you make refund please?
Hi there,
You can submit a refund request and choose the support as the topic.
Support
Edge Portfolio part of
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